I went in to discuss my moms account with the managing staff and was pleasantly surprised with…read moreevery person I encountered. While their billing system is not perfect their customer service is!! Actually considering changing my location of my EOS membership just based on their customer service! Shout out to Adam, Matt (stretch manager) and the front desk gentleman with great energy!

1/5 -- Pushy personal-training sales, "fitness-splaining," and a cancellation that wasn't actually…read moreprocessed I recently joined the EōS Fitness on E Guadalupe Rd/Rural Rd in Tempe. I actually liked the gym itself and its equipment selection, but my experience with the membership process and staff interactions created so much unnecessary frustration and ill will that I have now requested cancellation of all my EōS memberships and decided I would rather find another gym. One of my biggest issues was my repeated interactions with Kiani regarding the fitness/personal-training program. I clearly said that I wasn't interested, but instead of simply accepting "no," I felt repeatedly questioned and pressured about my decision. He asked me things like "How will you reach your goals?" as though I couldn't successfully work toward my fitness goals without enrolling in their program. This was particularly irritating because I had already successfully lost about 10 lb on my own. I explained that I normally exercise 5-6 days per week, doing approximately 10 minutes of cardio and 30-40 minutes of strength training. I was then told that this wasn't enough and that I should instead be doing around 30 minutes of cardio plus an hour of strength training. My doctors and nutrition professionals have been supportive of the routine I've been following, and consistency rather than excessive intensity has been what actually helped me make progress. I wasn't asking for my workout routine to be critiqued. I was simply saying that I did not want to purchase a fitness/personal-training program. Offering the program once is perfectly reasonable. What I found inappropriate was repeatedly questioning why I didn't want it, questioning how I would reach my goals, and "fitness-splaining" to me why my existing routine supposedly wasn't enough after I had already declined. "No, thank you" should have been enough. Unfortunately, the membership issue that followed made the experience considerably worse. I initially signed up online for Will Crush and shortly afterward decided that Will Power better suited what I wanted. I contacted EōS and then went to this location in person on September 3 specifically to cancel Will Crush and sign up for Will Power. Kiani handled this and told me that Will Crush had been cancelled and that everything was "all set." I left believing that the old membership was cancelled. My app continued showing Will Crush, however, so I followed up. The next day, Olivia actually checked my account and told me that Will Crush was still active and had NOT been cancelled. She then submitted another cancellation request to management and told me that it was expected to be processed by September 9 or 10. My September 4 written correspondence documents that I had been told the membership was cancelled in person and subsequently learned that it remained active. I want to be clear that Olivia was helpful, and my complaint is not directed at her. She actually checked the account, discovered the problem, explained what had happened, and attempted to get it corrected. What I find unacceptable is going to the gym specifically to cancel a membership, being told that it was cancelled and everything was taken care of, and then discovering afterward that the membership was still active. This was also happening while I was within the cancellation/rescission period stated in my membership agreement. The agreement itself says that a member may cancel before midnight of the third operating day after receiving the agreement and is entitled to a full refund when cancellation occurs within that period. Instead of a simple membership change, I have had to repeatedly follow up, submit online inquiries, call, return in person, send written cancellation notices and create my own documentation because I don't want to discover later that I'm being charged for memberships I requested cancelled. At that point, the accumulated experience changed my opinion of the gym entirely. The repeated pressure and unsolicited "fitness-splaining" had already created considerable ill will, and discovering that a membership I was explicitly told had been cancelled was actually still active was the final straw. I have now requested cancellation of all my EōS memberships. It's unfortunate because I genuinely liked the equipment, but I would rather find another gym than deal with a membership experience where saying "no" to an additional paid program isn't simply respected and where I have to repeatedly follow up to make sure a cancellation I was told was completed actually happened.

I had some time to kill and found this Planet Fitness nearby…read more Lots of parking, locker rooms, water refill station. I liked that this location had lockers with locks that you could use. Not a lot of locations have those, and I wish more did. It was a Saturday afternoon so not very busy. This gym was large and had a lot of space which was nice. The people working were friendly. I'd definitely come back to this location if I was in the area.

I go to this Planet Fitness mainly because it's the closest gym to my house, just a couple miles…read moreaway. It's convenient, and that's the main reason I keep coming back. The gym itself is a bit older and smaller than some of the newer locations. It gets very busy in the late afternoon and evening, especially after work. That said, they still have a decent amount of equipment, so you can usually get a full workout in--it just takes a little more patience during peak hours. The biggest issue here is the men's bathroom. It's consistently dirty every time I've been in, which is disappointing. On top of that, whoever installed the hand dryer clearly wasn't thinking it through. It's mounted only about six inches above the counter, so your hands end up touching the counter while you're drying them, which is pretty gross. Overall, it's a functional gym that gets the job done, especially if proximity matters. It could use some updates and better attention to cleanliness, but it's not a bad place to work out if you go in knowing what to expect.

great selection of machines and they just keep improving. meal prep vending machines and a wide…read moreselection of energy drinks (gorilla mind root beer and black cherry are the best) the only downside is that the busy hours are BUSY. youd be lucky to even get a parking spot around 4pm most days. but they arent crowded 24/7 and even if a machine you need is taken theres plenty of other options that are just as good.

I go in spurts with my workouts but when I'm on a roll this is my number one place. They have the…read moretools to get me cut and ready for the beach.

It's worth every penny! The gym is clean, there are always treadmills available, the equipment is…read morenice, and you can take an everything shower and get ready for work in their luxurious locker room!

The facility is great! Everything besides the employees are a 10/10. Employees 6/10, i don't find…read moreany of them friendly but i don't care a ton.

The Pilates studio here is really great . I can testify to the fact that if you go to the Pilates…read moreclasses 4 to 5 times a week you will definitely see improvement in your muscle strength, and so much more. I have decreased pain. I have more endurance. I feel better mentally and physically . The Pilates teachers are awesome. I love it.

They took out the basketball court and replaced it with a new lifting area…read more Good: more racks because they needed more Bad: no basketball anymore

I started my fitness journey with Terry because I needed a jump start into a consistent workout…read moreschedule. I had no motivation to work out on my own and any time I tried, I'd give up within minutes. Working with Terry was fantastic because he's a very knowledgeable trainer who also took the time to teach me during our workouts. He met me where I was at with my level of physical fitness and helped me reach all of my goals. I highly recommend working with Terry for anyone interested in becoming a better version of themselves!

Terry is one the best trainers I've come across. Not only is he knowledgeable in this field he…read morereally cares about your progress and you personally. He doesn't do it for the hype of being a trainer, he truly loves what he does and loves watching people become their true best self. Works with you, convenient and his gym is not only the cleanest but one of the best!

Pro Fitness is a professional, fun, friendly place to work out! I've had the pleasure of working…read morethere and with 22 years of experience is the best place I've ever worked for with great owners, coworkers, and clients. Would recommend training here to all ages!

If you're serious about your health, and fitness, go see the great trainers at Pro Fitness in…read moreTempe. Vin, Dylan, Aaron, LaSalle, Paul, and the rest of the crew are great professionals who know their stuff. Too expensive? Try having a year of medical bills because you're not fit... Sanman

Alex was a great help at the front am definitely coming back to this gym. Also a huge fan of the…read moreoutdoor section.

My favorite Mountainside location!! The facility itself is nice and clean. We were there on a…read moreSunday afternoon and it wasn't too busy, which was great! Be sure to bring your parking garage ticket, they validate 3 hours.

Well what can I say about this gym?…read more I am so stoked by the new location @ 1501 E Apache Blvd in Tempe !!!!! Come check it out! I have been coming here for a while. This place is more than a workout facility it is a community of amazing people. Don't get me wrong, we work to our max pump, but when you walk in this gym people know your name. Gym goers make nice conversation (ladies you know the comments you get at the corporate gyms?) NOT AT THIS GYM ! Ryan Nelson has been an incredible resource as a gym owner and personal trainer! If you want a new body next year contact Ryan Nelson this year! Work for what you want!

New owners come in and make bullshit changes!!!! Destroyed the environment that we had built in…read morethis gym....changed this gym from a family to more of a 24HOUR FITNESS or LA FITNESS type of place now. $50 a month for a gym with EXTREMELY LESS HOURS and a CORP feel is fucking LAUGHABLE AND BULLSHIT!!

I'm so glad I found this Orangetheory location after moving to this part of the Valley. The studio…read moreitself is fantastic--clean, well-maintained, and thoughtfully equipped with two restrooms, two showers, and new treadmills. The staff is always welcoming, and the overall community here is truly something special. I've been an Orangetheory Fitness member for nearly 12 years and have visited over 125 studios across the country due to frequent work travel--and I can confidently say Coach Joan is the best, hands down. She immediately made me feel at home at the Tempe studio, always offers thoughtful modifications for my injuries, and genuinely loves what she does. Her energy is infectious in the best possible way. Whether you're visiting from out of town or looking to start a new fitness routine, I highly recommend this studio. Give the front desk a call--they'll take great care of you!

I haven't rated this location yet-- it's 5 stars. I rotate between this south Tempe gym and the…read moreScottsdale one, located on E. Indian school Rd. I like them equally since every OTF I've been to in state, and in other states, are set up similarly so you can just hop into any gym and get a great workout. This Tempe location is conveniently located on Guadalupe Rd near 101, in the Fry's shopping center. There's always parking, the instructors are great, and the staff is friendly. I will complain about one thing, and this isn't related to this OTF location itself but the OTF policies in general, I just placed a 30 day freeze on my account, I'll be traveling out of the country for almost a month. I was told there is $15 freeze fee, which I think is pretty lame. It's not like I could use my classes if I wanted to, so charging me to freeze just seems gratuitous. But that is corporate, capitalist America for you. I don't agree with this fee, but I'm not bothered enough to stop working out here. And OTF knows that. Anyway. OTF Tempe is great otherwise.