Had a bunch of time to kill before my train back to Chicago left, and was happy to find such a cozy…read morecoffeeshop so close to the station. It is a large spot with a lot of seating and plenty of accessible outlets. It was a random Wednesday afternoon, and it was busy but not slammed. They have different types of chairs, but I wish there were more cushy ones available. I was still full from lunch so I didn't get food, but got a tea to warm up instead. They were sold out of a lot of their pastries by the time I got there, but they sounded great. Was happy that it was all vegetarian and vegan and that they roast in-house. The staff seemed to be all students, and they were friendly and answered my questions as a first-timer. Seems like a great spot for students, locals, and visitors alike. With all the paintings from local artists on the walls, it felt like a great community spot that is welcome to all.

I don't know why I even come back and looking at my reviews from 8 years ago, the experience…read moresomehow got worse. If you don't look a certain way, the staffer treats your extremely rude. She talked to and smile to anyone before and after me. Also was yelling at another guy who didn't look a certain way. Paying $7 for a premade mid latte. Tables are dirty and extremely unpleasant experience.

Tortilla chips and the queso for the buffalo chicken nachos were good. Lack of actual chicken was a…read morebummer.

We went to get lunch here and ordered through the drive thru. The service was great and although we…read morewaited a bit she gave us two free brownies which I really appreciated. When we drove back and got ready to eat we noticed they messed up one of our orders and instead of the jalapeño crunch we got some bbq chicken sandwich which wasn't bad but when my boyfriend was eating it he found a huge chunk of plastic in it and I'm not taking a small piece but a huge chunk which could've been a choking hazard. I'm disappointed to say the least because McAlister's has never done this to me before but I usually go to the location in ISU. I'll still eat McAllister but probably not from this location.

Ordered a Philly cheese steak sandwich and it had small chunk of cheese, not melted and not spread…read moreout through the sandwich. When I opened the packaging, the sandwich broke apart. Meat was super dry!! 1 star!

The food is really good. My sandwich was really delicious but the customer service was terrible. I…read morewas there standing there for five minutes and everybody was just ignoring me and taking other people that were next to me and I had an online order so I don't know why they were ignoring me Could do better.

Visited this location with my daughter. She and her boyfriend both eat at this location often and…read morelove it. I was not really impressed. My fiancé got the steak sub - it was cold and bland I had the Italian. It was okay, but very filling. Restaurant was clean but staff lacked enthusiasm, kindness and they all really did not want to be there and it showed.

GREAT SEVICE VERY GOOD EMPLOYEES!!! and the food is amaazing! and i really enjoyed the care the…read moreemloyees had!!

I'm stuck away from home with a loved one in the hospital and had never been to firehouse, and not…read moreonly is the food good the folks at the Veterans Pky store were so sweet and made me really feel care for even if it was just for a second! Amazing service, sub was top shelf and the chili is like REAL chili! Tasted homemade! cool environment, but the staff was the best!

This was my first time ordering from Firehouse Subs and I was very excited to try the Thanksgiving…read moreTurkey Sub. Sadly, despite its name, there were only two pieces of turkey on my sandwich. While the cranberry sauce and stuffing were good, the sub felt very light and I feel like I paid for mostly bread. The sub did not appear as advertised and was not satiating in the slightest. I wonder if I would've had better luck ordering in person than online. May or may not return considering there is a Jersey Mikes and Potbelly's nearby.

Excellent customer service at your Illinois State University location, never had .... bad food or…read morecustomer service during each time .

We needed a quick lunch on campus and were happy that there was a McAlister's near the building…read morewhere we were meeting. I love the pick two option here and had a cup of tortilla soup and 1/2 pecan berry salad. The food was fresh and tasty as always; this chain is one of my go to spots for a quick, tasty and reasonably healthy lunch. I've had a wide range of their menu offerings over the years and have liked everything reasonably well. The line was long at lunchtime on a summer day; I think staffing was low given we were between terms, but staff were friendly and seemed to be working hard. This is a much better option than a burger or pizza place for a work lunch on campus.

Tried this location again, against my own advice. Found a giant piece of plastic in my sandwich…read more Don't worry though. The manager literally told me, "(shrug) it happens). I feel sick.

Food took 2 hours to deliver down the street. Food was old and soggy when it arrived. When I called…read moreabout where the food was it took 3 tries. I was on hold for over 10 minutes. When the driver finally arrived no knock or doorbell at all no notification or anything. Went to the store and got an attitude from the cashier who refused to refund their pitiful disgrace of a delivery. This is the 2nd time the food took over 2 hours from this location. There are four other Jimmy John's in this town and I can guarantee you every single other one will be 1 million times better than this trash heap. Not to mention they have garbage pilled up outside there door

Customer Service the young girl that was there today about 2:11 pm was rude and needs additional…read moreTRAINING!!! Unprofessional can't count !!! she had to do my refund because I'm allergic to onion and her nasty attitude and they need hair nets you don't leave gloves on that your touching your hair your face ect.. Change your gloves every time you leave the food area that something I pay great attention to...

ordered #5 vito everything on it and got just meat and cheese :/…read more i ordered it full and only got 3 things on the sandwich lol. not even the sauces or anything..