So...I have not had Firehouse Subs in almost 2 years. I decided to sign up for Door Dash. Firehouse Subs showed up. It felt like the right time to give them another shot. The New York Steamer sounded pretty good. It's corned beef brisket and pastrami, melted provolone, deli mustard, mayo, and Italian dressing. They offer 3 sizes of subs. Small, medium, and large. I got the large, of course. My sub was amazing. I was taken aback how delicious it was. Be mindful that the sub is a little messy. It dropped through the bag. Not a huge issue. Let's fast forward 3 days. I made a trip to Mega Replay. Looked over and saw Firehouse Subs. I made another trip in to get a New York Steamer. The lady running the register was very friendly. Helpful even. I got my order for take out. My New York Steamer craving hit again this past Friday August 9, 2019 at approximately noon. I ordered my sub. The guy gave my wife her cup. I said yes to a drink. No cup was handed to me. I questioned whether he heard me. I looked at the receipt to see if it was on there. My wife walked up the counter. The original guy had walked away. The employees looked over at her but it felt like none of them wanted to come over. Finally the guy comes over and says yeah, his comes with a drink and chips. So why didn't you hand me the cup!? They give you a number to place on the table. The girl who brought the food out didn't take. I thought they were supposed to. I thought about taking it up when I left but opted not to. If they wanted to leave it there then who I am to question that? I find a sandwich that I really enjoyed. All I want now is good customer service consistently. I love that sandwich but I'll abandon it if it continues like it was. That sub did earn them an extra star though. read more

These are excellent sandwiches. The bread is very fresh. There's an unbelievable amount of meat on them and they are delicious! I especially like the Club on a Sub. We always do carry out. Have never eaten on site but service is great. read more

I'm stuck away from home with a loved one in the hospital and had never been to firehouse, and not only is the food good the folks at the Veterans Pky store were so sweet and made me really feel care for even if it was just for a second! Amazing service, sub was top shelf and the chili is like REAL chili! Tasted homemade! cool environment, but the staff was the best! read more

This was my first time ordering from Firehouse Subs and I was very excited to try the Thanksgiving Turkey Sub. Sadly, despite its name, there were only two pieces of turkey on my sandwich. While the cranberry sauce and stuffing were good, the sub felt very light and I feel like I paid for mostly bread. The sub did not appear as advertised and was not satiating in the slightest. I wonder if I would've had better luck ordering in person than online. May or may not return considering there is a Jersey Mikes and Potbelly's nearby. read more

Three solid stars for Firehouse Subs. I don't live in the area, but I was pleasantly surprised this was here and happy they allowed dine-in (this is the time of the pandemic). I had the New York Steamer. I'm not sure what made this New York, nor was it steaming. The sandwich itself tasted great, but it took 15 to 20 minutes to make, and it was devoid of anything other than lettuce, a little bit of corned beef and pastrami, and cheese. The flattened mess I was served looked nothing like the plumped up menu photo. At first, I thought about complaining how paltry the sandwich looked, but it was tasty so I ate it and left. Had the person who took my order let me know I could've had a lot of extra toppings, I would've dressed the sandwich to make it more appetizing. But...the service folks were cranky, I was a tired traveler, and I just wanted to eat it and go. read more

Firehouse Subs - Medium New York Steamer w/medium drink, $10.95 incl. tax - Fast Food Near Me - Bloomington, Illinois

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Absolutely horrible, they were slow all get out, the guy who took my order seemed high as a kite, you could smell the pot on him. I had my order to go and when I got back to my hotel, it wasn't even what I ordered. Don't waste your time going here. Go to Jersey Mikes instead. read more

Bloomington Illinois, very poor seevice! Great food but had to watch the main employee flirt for 5 minutes while i stood at the counter waiting to order whith nobody ahead of me, just some asshole employee complaining about the amount of meat that goes on the Sammies? Dude? Seriously, just take my ordee! read more

Stopped her for a late lunch with the hubby. I had the Meatball Sub and the hubby had the New York Steamer. The place was clean and decorated in Firehouse items. The service was friendly and professional. The prices were below average. The food was very proportionate and plentiful. A large selection of drinks. The food was very tasty. We will be coming back again. read more

Firehouse Subs - Meatball sub - Fast Food Near Me - Bloomington, Illinois

Great sandwiches and service. Would highly recommend.one of our favorite sandwich shops in Bloomington.

OMG!! Wow! This place is phenomenal. I found out about this place a couple of months ago when my friend brought me here for the first time. For some reason, I had no idea they were located where they are. I was excited to try a new sandwich place because I love sandwiches. As I took my first bite, I was immediately blown away by the amazing taste. So fresh and delicious. The bread is so soft and fresh. I don't think I can ever eat at a subway again after eating here!!! In addition, they do an excellent job keeping this location very clean. Since my first trip here a couple of months ago, I have been back several times. The great taste has greeted me each time back. The customer service has been wonderful as well. My go to sandwiches are the engineer and the hook and ladder. This might just be the best sandwich place in town! I can't wait to be back (maybe tomorrow!!!)! read more

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First time visit and will be back. All 7 of my family enjoyed their sandwiches. Food was prepared quickly and delivered to our table. The joint was empty, but could've been because it was late in the day. Prices were a little higher than I'd like to pay, but knowing they contribute to public safety made it ok. read more

Probably one of the best sandwich places I've ever been to. The sandwiches taste fresh, great service, and they have a great number of sandwich choices. They sandwiches are absolutely stacked with ingredients depending on what sandwich you get. I never feel like I got robbed here. They also help the community by donating to firefighters! read more

Let me just start with the fact that they greet you when you get there. I think this is a really great business practice. The people are very friendly and care about doing the sandwich right the first time. The meatball sub was better by a longshot than another local sandwich place. My daughter said she loved the hook and ladder was very good also! read more

Firehouse Subs - 1/2 firehouse meatball - Fast Food Near Me - Bloomington, Illinois

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Had Firehouse Subs over my lunch break. We went around 1:30 which seems like a perfect time to go because it wasn't very busy. I had the Hook and Ladder which was delicious. I will say the the sun took longer than I anticipated for it not being busy but we weren't in a rush so it was no big deal. I was also super pumped to find that the they have the drink dispenser with all the crazy flavors I like. I know that these annoy some people because only 1 person can get a drink at a time, however I love me some Peach Sprite so it's totally worth it. I also downloaded their reward app so I got the drink for free. #winning read more

First time trying fire house sub. Oh my God the sandwiches were phenomenal. The turkey bacon ranch and the brisket and cheese were out of this world. The barbecue sauce on the beef and cheese was the best bar none. And we had cookies words were wonderful the lemon tasted amazing. The only downfall is to get a large sub it was like $14. Very pricey for sandwiches would love to go again and again and again but this might be just a once in a blue moon treat. read more

Deeeeeeelicious Chicken Sandwich sub!! The best flavor combo on a super fresh sub bun!!! Yummm read more

Firehouse Subs - The Cutest Firehouse Sub Patron!!!! And her dessert cookie!!! She wants to eat it before dinner--Great Thinking - Fast Food Near Me - Bloomington, Illinois

This is my favorite sandwich shop in all of bloomington-normal. Doesn't even compare to Subway at all. Firehouse subs is so filling and delicious!! Hook and Ladder is a must when trying for the first time. read more

The sandwich was pretty good. The meat was a little mushy for me. The staff were nice and the restaurant was clean

I usually enjoy the subs here. However, on my visit today I waited for 4-5 minutes as the workers prepared sandwiches without even acknowledging that I had walked in and was waiting to order. One worker walked past me twice to deliver sandwiches to tables and didn't even look at me. I don't mind waiting, but to be completely ignored is something different. I left without ordering. read more

Place sucks. Lady was rude when I asked to take stuff of the sandwich and was laughing like I'm the one eating it why does she care and kept trying to tell me that the stupid sautéed onions and mushrooms are the whole part of the sandwich and then that all I will have is lettuce, etc then I proceed to come home to eat and they didn't even put lettuce on my sandwich. Shitty place not going again. read more

I've been here twice, and both times I was very unimpressed. Flavor? Where are you? My sandwiches tasted like they should have 8 calories, but I'm sure they had plenty more. Just today, I had the brisket cheddar. A 4 inch snack that was almost all bread. It had a few slices of flavorless meat, BBQ sauce that I couldn't taste, and 1/10 of an ounce of cheddar cheese, if that. And to top it off, I had to wait 15 minutes for it, though there were only a few customers ahead of me and 3 employees making sandwiches. The sandwich I received would literally take 20 seconds to throw together. Take a few lessons in flavor from Oscar Mayer! Sorry, Firehouse, I won't be back. read more

Great sandwiches but worst customer service at any restaurant I've ever been to. The lady at the counter was mad at me for ordering a sandwich and she assured me she was only doing her job- nothing more. Bonus- I asked for no tomatoes and she still put them on. I would recommend this restaurant if you have a boring life and need to add some unnecessary drama. read more

Every sub I've had there is great. The problem I have with this establishment is the staff seems miserable every time I go there. I suspect due to under staffing as several times I've been there there is only one person making the sandwiches AND having to ring customers out which often times results in a wait for the customers too. Which is not the fault of the staff but of management. Makes me think there are other issues that customers don't necessarily see. I hope they can do something to improve moral because I like their subs quite a bit. Also, their hot sauce selection is great but they need to restock, there are several bottles that are near, if not completely empty! read more

The service here is super slow. It is a little busy but there is no sense of urgency to get the orders filled.

I was very excited to try Firehouse subs and eagerly awaited my sandwich. I tried to like it but I just couldn't. It didn't taste good and the bread was lacking. I will try something else but if that isn't good either I won't be back. Expected more from Firehouse Subs. read more

So, first off, they just opened recently so they are still learning. You will have a bit of a wait but the wait is well worth it. Hot subs are full of meat and the bread is really good. Tons better than any Subway sandwich. The owners are local so that is another plus. Download the app for rewards. My favorite sub restaurant hands down! read more

First time trying Firehouse Subs and it's safe to say we will be back! The ingredients were fresh and very flavorful. Good variety of sandwich types, which are served warm (works for me but I know some prefer a cold sandwich.) They have a Coke Freestyle machine which my kids love. Friendly, helpful staff and a manager came by to check on us and make sure everything was to our liking. Nice, clean atmosphere sealed the deal on a return visit for us! read more

Soggy as well as took a long time to get two sandwiches. Will go elsewhere.

Was clean, bright. Staff was polite and VERY helpful. The food was reasonably priced but my biggest 2 thumbs up is the food delivered looked exactly as pictured. So many places have these amazing pictures and when you get food it mashed down half full. This was perfect!! read more

Maybe I caught them at a bad time but I didn't find anyone greeting me at all when I walked in. Everyone looked stone faced and like they were forcing themselves to go through the motions. In fact the cashier did not greet me at all till I just kept staring at her waiting for her to say something. The sandwiches were average. The bread was somewhat soggy and the chicken was way too thick. My friend's steak sandwich tasted like phony meat. I may give it one more try but I was sorely disappointed in this establishment. read more

I have been to Firehouse three times so far. I have tried 3 different sandwiches, all good. The sweet tea is really good too! Give it a try. read more

This is my favorite place in town for subs. As a vegetarian, my options are limited for a "sandwich" place, but the vegetable sub at Firehouse is the perfect variety of vegetables and 3 cheeses. You can choose from 3 sizes of sandwich, and this location has daily specials. There is also a great rewards app for customers too. you are also given the option to round your total up to the nearest dollar to help emergency responders. read more

This place never lets me down. You get greeted as you enter, no pressure and a very patient crew. Subs are great. Turkey Bacon ranch was great. Sorry jimmy johns, sorry Pot belly, Best turkey sandwich in Blono hands down. read more

It would be zero stars if I could give that. My buddy and I went the other day because they do not have one where he lives and what a mistake it was. They didn't get either order right. My friend kept his but I sent mine back because I ordered it with no green peppers, the crew member brought it back after several minutes of trying to pick off all of the peppers, I declined. At $24.38 for two large combos it was no where near value to cost. For eleven bucks I could get a pound of roast beef and make 3 excellent sandwiches. 38 years in the restaurant industry and this is in my top 5 of awful service, presentation and product. read more