1 star only because zero isn't possible…read more If you want a mechanic to mess up your car for free, this is the perfect place! I have a battery drain and it USED to die after around 2-3 days. Took it to the shop, they said 3-4 days for diagnostics, etc. My partner called on day 3 and asked how the work was coming along and they hadn't even TOUCHED my vehicle. He called back the next day and asked the same thing - AT WHICH POINT THEY HUNG UP ON HIM. The best part of this whole thing is another staff member called back an hour after they hung up on him and said they had been working on it for three days, that they popped all the fuses and did everything they could for my car, etc. Now my car will die within a day of not driving it. So, if you ACTUALLY want your car fixed, go somewhere else. Pretty sure a mentally deficient chimp could've done a better job. Thanks.

This shop wasted over two months of my time and proved they have no idea what they're doing…read more After my accident, my truck sat in their shop for more than two months with little to no progress. During that time, I and a representative from Caliber Collision had to hunt down parts ourselves. That is NOT the customer's job. It is literally what this shop is paid to do. Their failure to handle basic responsibilities is unacceptable. After dragging their feet for months, they finally installed the parts--only to then "discover" that my truck had frame damage because they couldn't align it. That should have been caught at the very beginning. Any competent shop would have identified that during the initial inspection. The fact that they missed something that serious shows pure negligence and lack of professionalism. Because of their incompetence, my truck is now totaled. Two months wasted. Countless phone calls. Stress. No accountability. No urgency. No proper communication. This could have been avoided if they had done their job correctly from day one. Instead, they delayed, mismanaged the repair, and left me with a totaled vehicle and zero trust in their abilities. If you care about your vehicle, your time, or your sanity, do not bring your car here. This shop is disorganized, irresponsible, and clearly unqualified to handle serious repairs. Worst experience I've ever had with a repair shop.

Super quick! I drove 20 minutes here since I had a coupon in the mail for an oil change. There was…read moreno line when I came on a Monday late afternoon and it took less than 10 minutes. Price for a full synthetic for my car was originally $85. They didn't have my car's air filter so they directed me to purchase one at an auto parts store nearby and then changed it for me for free. Would come again!

I do not recommend ever going here. I live in manor and I've came to this location before work…read moremultiple times to get my inspection and the guy has been on lunch break till 1:30. I arrived at 12pm. I called ahead and asked if there inspector is there at about 10am and they said he arrives at 10-11pm. Then I show up and he is on lunch once again and I have work at 2pm. I don't ever recommend coming here I'd rather drive anywhere else out of manor even though I live here than come here. At this point shut the place down people can't even rely on you to do what your name claims. False advertising. I can't even give a zero star review or go in the negatives.

Freddy not only helped change my oil but replaced a break light and rear license plate light. I was…read morein and out of Valvoline in under 25 minutes without having get out of my car. Great quick service!

Fast and efficient oil change. Wasn't there for very long today. Service technician was friendly…read moreand gave me the run down of the service for my car and what will be expected. No upselling here. Giving everyone the manufacturer specs as what is recommended.

Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

In regard to your response Frank I'll expose again why no one should use you. To start I used you…read moreafter the break issue we resolved to give you a shot. I bring up that brake issue because it eventually became a pattern of dropping the ball, and repeated issues 1. My car had to be towed because basic logic well known issue for GMC/Chevy 6.2 liter V8 engines have a lifter issue which requires engine replacement. The car wasn't in bad shape as you say. Cadillac dealership said I should have it towed due to the knocking sound. My car has always been kept immaculate. Yes you quoted a fair price, it was Lambs in Lakeway that was ridiculous and most people know they are. The engine took long because they sent the wrong engine and in regards to my finances it wasn't I couldn't pay . I was at the mercy of you and I was nothing but polite every single interaction with you. Your dropped the ball so many times and you actually asked me for advance payment at one point because you needed to pay your taxes . I didn't want to pay you UPFRONT Frank. You fix then pay, that's most every way it's done . You didn't have the money to cover costs which is a concern regarding running a business. I had also just spent money on another car repair and boat repairs . The car sat as I decided what I wanted to do. As far as stating you could have charged me storage you never once mentioned that and I have every phone call that proves that. Pretty shady of you to pull that out on your reply here. Again not on single time did you ever mention storage fees. So please don't act as if it was some favor you did. The car went in for an engine replacement. As you confirmed the day you put the engine in to test drive you call me telling me I need steering column replacement. Yes I have you on recording Frank stating that indeed the lift and big tires were the culprit. The steering was completely fine and it had not been driven once per you as we waited for the engine issue and replacement to be resolved. You now understand why I recorded you. You can't remember what you told me. I didn't struggle to pay you. I had a boat in repair and another car a Range Rover in repair. I communicated to you very professionally. By the way let's remember you had me pay up front on everything. It was the engine that was ordered that was delayed. 2. Regarding the transmission line. Let the public see this post. I pick up my car from Frank and I make it about a quarter to half a mile or so down road and what becomes the problem is the transmission line. Frank I have that call to you recorded as well and your claim that I accelerated or false and blew the line is total BS. It had nothing to do with big tires. I'm saving all my facts, statements from GM certified techs , and video of your guy coming over to "fix" it. Within a day or 2 it went out again and I made you tow it for free. It was your guy that you sent and had him do what he did and sent me on my way and that all was fine only to have it sent back to you. By the way on our recorded call you tried to lead me to believe with certainty it was one thing when in fact you were wrong and called me with another reason. Again grateful I recorded both those conversations. The reputable mechanics I discussed were my brothers out of Houston. My brother owns a professional garage and luxury and collector car biz for 22 years. The other reputable people was a connection I had out of A Cadillac dealer in Dallas. I mentioned this to you and so logically my car stayed locally with you. 3. The whole issue about you spending 200 for the detail I will just say to anyone reading this look at the pics of my Escalade left in his care. Never should have happened Frank. By the way I took a time stamp video of my car before it went back to you. I didn't spill the oil. That's a regular engine oil. Why would I need engine oil to leave in my backseat after you just repaired and did an engine replacement. Again shady of you to blame that on me. And by the way I had to waste 3 hours of my work day sitting there waiting on a detail. Completely unprofessional. 4. I asked you you fix my windshield wiper motor while you had it. You never did. I kept asking you very time you had the car and I have your texts alone that show you forgot several times. same thing Frank regarding the transmission thermostat. I asked you several times, you came out to fix my running board and forgot to get the transmission thermostat and windshield motor. Again pretty crazy you fixed my transmission yet our texts show you dropping the ball on the thermostat. I have lost count on the amount of texts I have that show you never show up on time. I'm done with my response. I'll update this post after claims court.

DO NOT have any major repairs to your vehicle at this location. The mechanics were not able to…read moredetermine the exact issue, charged a fortune to repair, only to discover more/worse issues that were not there prior to their erroneous diagnosis. Another mechanic came to the garage to claim it needed another exorbitant amount of money to repair a different diagnosis to the problem. I am not a rich person, and this has made a profound impact on my bank account/ability to exist. Deeply disappointed.

They got me in for an oil change on a Saturday! I didn't have an appointment so I was expecting to…read moresit there all day and they had me out the door with in an hour! I was also expecting to pay around $150 since that's how much it was the last oil change I had done on my car but it was less than $100, very impressed and will be back

Service has greatly diminished since last time I visited. Quality of service and customer service…read morewas awful. Sat in car my car waiting for a technician to acknowledge me for at least 15 minutes. Was not until a man in a truck pulled up for service that they acknowledged I was waiting in my car. Women beware you will be treated like a dummy who has know sense. I Was told I need to pay more attention to my car maintenance and I had the incorrect coolant. Which was completely inaccurate. I will not be patronizing this business again. Very unsatisfactory service and wait time was ridiculous. If I could make it 0 stars I would. That is how unsatisfied I am.

Super friendly and did an amazing job providing detail information on what services I needed. I…read morestrongly recommend them.

I called the service center to see if they would honor my warranty even though I bought my car at…read moreAuto Nation. Deanna took over the call and stayed on top of my question to get me the answers I needed. Even though she wasn't able to get me a clear answer about my warranty from Auto Nation she called me back to let me know what all she had done and the conclusion of her efforts. I appreciate her for even trying. Thank you Deanna!

Initially I was drawn to get my services done at the dealership due to the welcoming nature of my…read moretalk with the service advisor Travis. He told me they performed my type of service here all the time with trained and skilled mechanics on staff that specialized on installed transmissions . He went on further to lure me to bring service to the dealership becaue he could offer me the best price and also give me an additional discount on my services if I got my vehicle towed to the shop today to show good faith . I decided to get my vehicle the same day to the shop. Once it arrived we coordinated parts and repairs and went back and fourth on pricing of services I needed for my vehicle. After I had selected all the services and parts I needed we had come to a final work up of the repairs I was going to authorize. I was relieved and then asked him now that we know exactly all the repairs I need what kind of discount would he be able to apply to my service ticket. This is where things went south. He responded to me by saying their will be no additional discounts the price it was final. I reminded him of the conversation over discounts and he told me that what he really meant was that he would see if he could apply a discount if he could but not that he would . That was the first slap in the face . I grudgingly moved forward with the repairs as I had already spent money getting the vehicle towed to the dealership from Pflugerville. Backing out now would cost me more money. Next Issue was communication I had provided the majority of the parts needed for the repairs. I requested a call back or update if anything was missing parts wise or if there was a delay in repairs due to issues with parts. A day and half went by before I called in requesting an update and was told that parts were needed to continue working on vehicle I asked why I hadn't been notified sooner as I wanted to get repairs done asap. His replay was I got busy with everything else going on and was not able to call me. It doesn't take 2 days to call an open ticket either an update. I ultimately called in had I not the vehicle would have sat longer without a update or phone call to me to let me know the status of my vehicle repairs . I then requested that they remove the transmission oil pan from transmission to confirm the failure in my transmission as they woukd have to drain the unit anyway once they removed it to ship it back to my outside vendor . He told me that just removing the pan to check for metal debris in the transmission oil pan would cost me $450.00 additionally on to my ticket. He told me he could not ask his text to do that work as it was a menu service item and could not do it for free . I reminded him that the pan was going to be removed either way to drain and prepare for the return shipping of the core back to the vendor where I bought the transmission from . At this point I had enough and asked that he put everything together and stop all work. I hung up with him at this point. I got a call later that day from Travis saying that he spoke to the technician and he went ahead and opened and checked the transmission pan like I originally requested because he was curious too about the condition of the transmission prior to replacement. I asked why they had done that because i wasn't going to pay for the $450.00 dollar service i was quoted to do that. He said we went ahead and just opened it up to check it out since they were just curious themselves. I then asked why they would charge me that service if they were going to do it themselves anyway to meet the core return requirements anyway. He said we'll I just cant do work for free like that. My question was then why did you do it. Clearly to get me back on the hook to get me to move forward with the repairs . Were talking $2500.00 dollars in repairs at this point . Long story short . Their has been a mis steep at every point of my service. Today when I arrive to pick up and pay for my vehicle I ask if I can test drive vehicle im told im that I cant until my original service advisor returns from lunch . Or I have the option of paying for the unit and coming back if their is any issues with the truck. Which I think is very odd . All I want to do is drive the vehicle for my piece of mind before I pickup and pay for all the services. Sure enough I wait an hour for the advisor to return to work because no one in the entire dealership was available to come with me on a courtesy test drive . Needless to say their was issues with the truck that arose that were not present prior to the service. Meaning the vehicle now had additional meaning more problems then it had when it arrived. My tempature gauge is not working and my tail light bulbs right hand side were not working anymore. Now im being told it will cost me an additional $450.00 to fix the problems it has now that were not present when it arrived. Enoigh siad terrible service at every stop and exchange

Tim was so kind. I called and he was able to get me in right away. He checked my car and was able…read moreto find the issue and walked me through my options. He didn't try to to upsell me or pressure me into getting something fixed that may not need to be fixed right away. He topped off my oil and assured me that I had more time to get the problem fixed. I went to him based on a friend referral and can see why she referred him. I would definitely be going back to him in the future.

Had a few issues with the suspension on my Acura TL as well as a terrible whirring noise coming…read morefrom my bearings. All the issues were properly diagnosed and fixed for a fair price. Honest work for an honest price. Car drives like new. Will be a lifetime customer. If you need a mechanic look no further!