I visited the new James Avery location in Manor, TX and was genuinely excited to see the new store. Unfortunately, my experience was disappointing due to the lack of customer service. There were at least five staff members present, and several of them saw me walking around the store, yet no one greeted me or offered assistance. I browsed for about ten minutes before having to approach someone for help, and only then was assistance provided.
When I asked another staff member for assistance, she paused in apparent frustration and then went to get someone else then was informed the staff I initially asked for help from "just went on break." The interaction felt dismissive and unwelcoming overall. The girl who helped me as really nice though. I let her know I didn't get greeted or anything upon entering the store so she was made aware. read more