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    Brilliant Earth

    4.0 (42 reviews)
    Closed 10:00 am - 7:00 pm

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    Elizabeth K.

    had a great appointment with regan. she was very informative and helped us out understanding the basics of what we should be looking for when shopping for engagement rings. we didn't use the full hour, so it really just depends on you and how long you need to get your questions answered. takes about 3-4 weeks for your order to deliver.

    Andrew W.

    Nice ring options are available but the customer service can be improved a little bit as we didn't feel the excitement from the staffs.

    I wasn't lying about my proposal. lol
    Ervin L.

    So let me be completely transparent about my initial experience with Brilliant Earth, only because I want everyone to know that this is a real review. I went into their store in Austin to purchase an engagement ring that I knew my girlfriend would love. Walking in, I already had a good feeling. The staff was super nice and welcomed me. I was helped almost immediately. The lady that helped me (I wish I got her name so I can give her a shoutout) was extremely helpful and genuinely excited for my future proposal. Ordering the ring was very easy and a great experience. Unfortunately, waiting for the ring was not as pleasant of an experience as it was ordering the ring. The delivery date for my ring was delayed several times, all the way up to the week before my planned to proposal date. Mind you, this was quite a bit of time after I placed the order (close to 2 months). That created so much unnecessary stress on me! I was extremely displeased with this, and much more so, disappointed because this ring was exactly what I wanted. The customer service I reached out to were nothing but helpful. However, that did not stop the delay, which was the biggest issue for me. I had no choice but to cancel my order. After that, someone from upper management reach out to me to talk about my experience and find a way to resolve my issues. I expressed to her my concerns and disappointment. She was empathetic to my concerns and receptive to my criticisms. I felt like I was heard, which is all I can ask for as a customer. So long story short, I ended up proposing using a ring from a different company which was second best to me. I showed my now fiance the initial ring I ordered for her and she agreed, as much as she loved the ring I used to propose, the ring from Brilliant Earth was much more beautiful. So I went back to the store, and just like how it was the first time, the person helping me was helpful and the experience was great! The ring, this time around, was delivered close to the intended date (2 weeks after). My fiance and I went to pick up the ring at the store and both associates who helped me out the first and second time were both working! Both were excited for my fiance to have the ring of her dreams on her finger! Seeing my fiance excited for the ring and having the Brilliant Earth staff excited for us just gives me a warm feeling throughout. Overall, I'd like to say the Brilliant Earth did a great job with the ring and showed me that they care for their customers. I would've chosen to give them 4/5 stars, but I feel like they've redeemed themselves and deserve the five stars. Well done, Brilliant Earth. Here are some suggestions for your customers from an existing customer. Please create a better communication with your customers, especially in regards to the delivery date, tracking number, and even just expectations for when it will be delivered. That way the customers that have important dates (like proposals) will plan accordingly. Thanks again Brilliant Earth Staff!

    Sarah D.

    Our appointment with Andrea was awesome! She was so kind, answered our questions, and made the experience fun and personal. The showroom was beautiful, and we felt very comfortable during it. We didn't know much about diamonds, and she was able to explain things so easily and well. We ordered our ring after and it came early! Great experience and store.

    2.14 Carat 8.3 x 6.7 mm Teal modified Oval Montana Sapphire... OBSESSED! Thank you, Monica!!

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    6 months ago

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    4 years ago

    Highly recommend! Knowledgeable and friendly staff. The showroom has a great collection of pieces. Can't wait to purchase more items

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    2 years ago

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    3 years ago

    Abby is awesome! Super helpful in assisting me with finding what I needed. Would work with her again in future, for sure.

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    4 years ago

    Briana and the team did an awesome job explaining everything and giving me suggestions, the showroom was very intimate as well!

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    4 years ago

    Briana was amazing! She was super helpful, detailed and patient throughout the process. Would definitely recommend!

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    4 years ago

    Abby was great! She answered all of our questions and gave us her honest professional advice. Couldn't have asked for anyone better!

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    4 years ago

    Monica at the Domain was helpful and knowledgeable in helping us decide on a ring.

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    4 years ago

    Update from recent review: it has only been two weeks and already two diamonds have fallen off the ring. The terrible experiences continue.

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    4 years ago

    Great products, book your appointment with Sophie she is amazing!!

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    Page 1 of 2

    Ask the Community - Brilliant Earth

    Review Highlights - Brilliant Earth

    We had an appointment with Kayla and she was very friendly, educational, and helpful!

    Mentioned in 5 reviews

    Read more highlights

    Atown - Socks and books

    Atown

    4.1(204 reviews)
    5.2 miAllandale
    $$

    Alright, so it took me about six years to return to this place because I had some major PTSD from…read morean employee (who still happens to work here unfortunately). However, this time was a lot different and I was able to find the perfect gifts for my friend's birthday as well as fun items for myself. It seems like the selection has remained the same although Atown is keeping up with current and modern trends. For example, there were a lot of ICE based items tucked away as well as current celebrity crushes who are on everybody's minds. The coolest thing I found was a James Talarico candle but other than that, a lot of the items that were for sale were pretty kitschy and I believe they are the same wholesale items I have seen before. I must shoutout the incredibly helpful service from Audrey who went above and beyond to help me find items for my friend's birthday. She was super sweet, and I would've been wandering around the store aimlessly if it wasn't for her direction. Additionally, she even came up with combination gift ideas which was pretty sick. Atown is lucky to have her! I think my PTSD is no longer because of her assistance. Great store, unfortunately high prices. However, no one does it like Atown!

    Shopping local for stocking stuffers for the wife and the former teen. Shana was with me so we…read moreseparated, this place has so much stuff, almost too much, it can be overwhelming and you know you missed things. There are 3 or 4 separate areas you can visit and they have things from locally made earrings and art to coasters, desk plates, rubber ducks of famous people, religious candles with random famous people, funny socks, clothes, and so much more. The staff is friendly and outgoing, they even had a woman at the door greeting you and offering you a hand basket if you wanted or needed one. There were 3 or 4 cashiers and at least one lady walking around greeting you and seeing if they could help. It is pricier then your chain store but the products are cooler, unique, and many times locally made. Things you can't get at other stores or amazon. Like so many places, it's one downside is parking. It is a small lot, if you part in front you basically have to back in to spot blocking traffic or back out into traffic. There is a small side lot that is better but you basically have to 3 point turn out of that spot. Always willing to pay a bit more to support local. We don't get out of our area/comfort zone much but we do love this place. #Supportlocal

    Photos
    Atown - One walk way through the back

    One walk way through the back

    Atown - Jewelry

    Jewelry

    Atown - Tons of clothes

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    Tons of clothes

    Csilla Somogyi

    Csilla Somogyi

    4.8(74 reviews)
    9.5 miWarehouse District, Downtown
    $$

    This place is tied with Anthropologie for my wife's fave purveyor of dresses. Deanna and Jessa…read moreremember her preferences, even. The dresses are all handmade and artisanal or whatever, but this five-star review is for the amenities. First of all, the panhandlers who love to harass and congregate outside the CVS haven't followed me into the store here, so the hobo shielding is strong with this one. The seating arrangement is also exquisite--the perfect iPhone Throne for, let's face it, probably dudes like me who wouldn't have come here on their own accord. Since it's a single-seater (with an ottoman!), the capacity is far more limited than the long bench at Outdoor Voices, so if you and I end up here at the same time, we'll need to fight for it. No face shots, please, and leave my Yelpin' hand be.

    The dresses and clothes here are all made in-store and by hand. Each dress is unique. You'll see…read moreall of their fabric rolls in the back as proof that they cut and sew the clothes here. The dresses mostly run over $100 and aren't exactly my style. The prints are mostly fun and colorful and almost 60s-70s ish. I found their sterling silver jewelry and earrings to be more interesting. They had lots of unique flower shaped earrings that ranged around $32-44. They also sell kids clothes and gifts. The interior was a little dark. The dresses were mostly made of stretchy or comfy fabric. The dresses are more casual in nature (wrap dresses, summer dresses). They also sold bathing suits for around $80. I don't know if the bathing suits are made in-house.

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    Csilla Somogyi
    Csilla Somogyi
    Csilla Somogyi

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    Charm School Vintage

    Charm School Vintage

    4.5(52 reviews)
    9.3 miEast Austin
    $$

    Charm School Vintage is one of my favorite stores in our neighborhood…read more They've carefully curated vintage pieces with western flair (clothing, jewelry, etc). In addition, you'll be able to find items from various eras as far back as the 30s through the 70s. I've seen some stuff there even older than the 30s. Everything is of exceptional quality and condition. Not only do they sell but they buy as well. If you've got vintage wear you'd like to get rid of, try them. They give cash or credit for things they'll buy from folks. As with most stores like this, you'll get more in store credit for your stuff. Fun fact: they've also got a location in Waco.

    Charm School Vintage is an eclectic vintage boutique with variety of the items to choose from. The…read moreshop looks small from outside, but it has a good amount space when inside. With a contrast of muted colors at the next-door boutique, Charm School Vintage is full of color, textures, and flavor chic. According the store manager, each piece in the shop is purchased directly and not on consignment. One rack is white to off-white bohemian chick pieces. While all clothing is vintage, there are a few modern items such as journals. The store manager was super friendly and made me feel I was the only one in the store. This was the perfect spot for anyone who loves fashion with a bit of spice. Prices are in a rather broad range - from inexpensive amount to a bit pricey.

    Photos
    Charm School Vintage - Candles and incense

    Candles and incense

    Charm School Vintage
    Charm School Vintage

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    Brilliant Earth - jewelry - Updated May 2026

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