I went in today and it was clean and well stocked with what I needed. I went in for Mod Podge super hi shine and came out with much more. Including Copic markers and even the ink refills which made my day. Normally those are not sold in stores but they had a great selection. Thank you so much Elle for your patience and help!! You made my experience enjoyable :) read more

This is for the framing center. Two stars for the store in general. Zero stars for framing. We've literally framed thousands of dollars at Michaels. Not this one. Dropped off a custom commissioned drawing. It is irreplaceable. That went well. In three weeks got an email to pick it up. Just kidding. The framer quit and as a parting gift notified all clients, done or not, to get their framing projects. Jokes on us. Fast forward six weeks and still waiting. Tried to call multiple times and when you select the option for a representative it immediately hangs up. As if someone picks up the phone and puts it back down. Waited another week and went in. It was lost. They found the physical picture in a stack. Nothing in the computer. Manager shows and it is found. Beyond frustrating given the past experience at a Michaels elsewhere. Harsh words exchanged and refund given. Stepped over the children rolling around the floor by the bathroom, never to return. Quite honestly they are probably relieved. read more

Why did I go to this store again?! I realize the world is TRYING to do away with human cashiers. But I normally enjoy HUMAN interaction. And I defiantly support employing the fine people of Round Rock. All of the registers here are now self check out except for one. No-one was helping the customers that were experiencing trouble checking out. The one human at the register should have had a sign that says, "I hate my job" hanging around his neck. I chose "the OTHER" well stocked and FRIENDLY craft store in Round Rock! read more

Framing is a mess. Horrible communication and frequently MIA. No notifications when orders are ready and no one knows what they are doing.

Michaels Crafts stores are a mess. Inventory is exhausted in numerous items and isn't replenished. Stock locations are a mess with similar items mixed. I've stopped using ANY of their stores becasue this issue is common to every location. This review is not intended to reflect on their framing service, which is fine. But for any craft need, I always shope somewhere else. read more

Rachelle in the picture framing department is awesome!! She helped my wife with choosing matting and framing of our pictures. She was able to use her talented color matching with all of our projects. We agreed with everything we all put together. Her input made our purchase perfect! What a talented and friendly person! We will always take our art to Michaels. She also helped us with our budget minded process and still ended up with some beautiful picture framing. She is fantastic! read more

I made a visit to my favorite Michaels. I needed to get a picture cut so I could fit it into a picture frame. It was no line on a Sunday. And the person who helped me quickly understood the request. I'm not sure if this would happen every time, but I wasn't charge for the cut. And the picture was cut perfectly. So I left a happy camper again! Thanks as always to the team at Michaels!! read more

Chrystal and Hannah are amazing - hassle free customer service - thank you for being awesome. read more

Michaels - Wheels - Hobby Shops Near Me - Round Rock, Texas

Was shopping in the store on Saturday, it was pretty busy, but the manager himself (I think Tom was his name) actually took the time to help me find everything on my list. Was not expecting that kind of over the top customer service, and am very appreciative!!! Would highly recommend this location. This manager is definitely putting customers first. read more

This is the Michaels location closest to my house. Is it the best? No. They don't put out their jewelry supply stock until Saturday (even though it arrives on Friday) and the sales end on Saturday. Kinda poopy. Most of the staff are pretty nice here. The Lakeline location usually has a better selection and they are quicker at stocking so you don't miss out on sales. read more

Michaels - Awesome mobile deals! Larger %off than in-store coupons! - Hobby Shops Near Me - Round Rock, Texas

This is the Michaels that I visit regularly, whether it is for stamping/scrapbooking supplies, picture frames, or crafts for my daughter. After visiting several other area Michaels stores, I realized that this location is by far the best. The store is larger and able to carry a larger selection of goods. It is not cramped to the point that I feel uncomfortable shopping, as if I'm in the way of the employees. My visit today was particularly pleasant thanks to the cashier. She was in a great mood and we joked together while I made a return and then a subsequent purchase. Unfortunately, I don't remember her name. All in all, I appreciate that this is the store in my neighborhood. I would rather shop here than the other hobby store. read more

I dropped something off to be framed and asked for it to delivered by a certain date because it was a gift. It was a couple days shy of their minimum framing time but they said they would do their best. My preferred date came and went, I wasn't too worried because I picked up another gift and figured this would be a bonus when its complete. Well, the date they said it would for sure be done by has come and gone by about a week so I decided to call and see if they had an update. If you call the number for the store, you get a 20 second long message about "joining the team" that you can't skip then it gives you 4 options, 1 store hours, 2 location of the store, 3 talk to a team member and 4 hold to talk to a team member. If you press 3 or hold, it rings once then hangs up the phone. It has been like that for two days now (at least that's when I started trying, who knows how long before that). Now, I'm going to have to drive down there and talk to them in person to find out what is going on. It seems like someone in the store, like the manager perhaps, would notice the phone hasn't rang in some time and check it out... read more

I want to say that Jennifer is amazing! She was so patient, kind and helpful to me. I am the most craft challenged shopper that has ever walked through the doors into Michael's. Jennifer went above and beyond helping me figure out just what I might want to purchase as I begin journaling. The holidays just ended, the store was closing in a hour, and yet she was very willing to help me as I tried to explain what I wanted (although I am fairly certain I used all incorrect terminology for journaling). Jennifer is a gem! They have some great sales going on too. read more

I needed picture frames and this is one of the only (next to Hobby Lobby) that gives you a varied selection of quality items. In fact, more so, than Hobby Lobby in my opinion since the costs and variety was much larger in ranges. Melissa at the check out was great help by offering me a discount since I did not want the BOGO option of a product that was on sale. The deal for BOGO was good.. I just did not need two of the things (picture frames). The manager in the framing section was a great help. All the employees were willing to go that extra step to get me what I was looking for or give me the ideas I needed. I can see why crafty types like to come here, pretty much anything you need at any cost level. read more

This particular Michaels is my go to for any crafty-framing stuff. The 5 star: AMAZING COUPONS. Sign up for their e-mail and mobile stuff, and you will consistently get 25-40% off. Teacher's discounts. If you like to take a walk on the wild side, forget your coupon and ask the lady to take it off anyway. She just might. The 1-star: Framing. UGH. Lord help them. For work, I didn't have enough time to send it off for custom framing (2-3 weeks), so I chose a frame in-store to get matted. 2 large frames matted cost $180. WHOA! And that was with a discount!!! The biggest problem is that when I went to pick up my order, the frames had large scratches on the plastic part. Because I had to take it with me THAT DAY, we went through every frame of the same size and they were all messed up. The best they could do was find the 2 with the least scratching and give me a 25% discount. They even said, "I wouldn't recommend the plastic frames we sell." Would have been nice to know at the initial meeting, yes? I appreciate them working with me to find a solution, but there was really no good solution except never going to them in the first place. I bump it down to 2 stars because they have little fabric or sewing selection, which is my craftiness of choice. read more

This Michael's location is easily accessible and in a relatively safe area. This store has a fair selection of hobby materials and seasonal decorations. The staff are friendly and knowledgeable. The prices are slightly higher than some of their competitors, but you can find some good deals if you catch them at the right time. read more

Store was dirty. Staff didn't know the stock and the checkout was rude when I tried to use coupons. Made me feel as though I was being cheap. It's YOUR store coupon. Yeah. Don't go here. Go anywhere else. I won't be back. read more

Okay, so I called to see if they had a sold out item from their website in the store. You would have thought I was speaking the language of the trolls, because the girl on the phone acted like she had no clue what I was talking about. She transferred me to someone who assured me they had it. Well I drive all the way out there and GUESS WHAT, its not there. When I asked about it the person working there was like oh we won't be getting that stuff anymore. So I walk around a little more and see an item display where the stuff should be. So, trying to give them one more chance I ask, when will the stuff for this display be set up...um.....hmm.... Why are you working here if you don't know anything about the place your working at. This is why I stick to Amazon. read more

The staff at this location were just so incredibly kind and helpful as my 9 yr old tried to figure out the best way to spend his Christmas gift card on art supplies. He had many many questions about products and pricing and available discounts, and everyone was so patient and accommodating. Really outstanding customer service! Thank you for helping make our son's Christmas so special, and for making our's less stressful! read more

My heaven on earth! The staff are always so friendly and helpful. One lady even gave me tips on how to use a specific tool I was looking for and helped me pick out the one that was right for my task! read more

This Michaels was very large and seemed to carry lots of stuff. I needed to find some sticky felt fabrics and it was very hard to locate seeing as how I could not find any signs to help myself. I went through the whole store and found no floor associates to help me in the end I was able to get a hold of a guy working in the back where the picture portraits section was. He almost didn't hear me and was going to go away -.-... he also said all the associates were busy at the cashier seeing as how they are super busy but I only saw two cashiers so ..... maybe understaffed? I have a couple of blisters cause I was stupid enough to come in here with high heels. well I got what I was looking for sticky felt fabric which surprisingly was not at Hobby Lobby or Walmart. It would be better if this place had signs and more staff.... read more

I usually don't do this but I felt in this instance I should. I'm usually pretty chill and easy going but I'm BIG on customer service because it costs nothing and that's what the employee agreed to when they accepted the customer service position. At this particular location I'm never greeted when I come to this store nor am I ever offered any assistance. I have come to this store several times and I have even looked like I needed assistance and no one assisted. (The constant back and forth on aisles) No I didn't ask because I'm huge on energy so if you show me you don't want to be bothered I won't bother. I let it slide and let it slide until today. There was a person being helped ahead of me so I took that time to pull up my coupon. While I was looking the person ahead of me already walked off but I didn't know because the cashier didn't make it known he was available. So as I approach I say Hello! And he says absolutely nothing. He's reaching his hand out to grab the items and I say HI and the he says hi. He doesn't ask if I'll be using a coupon or if I found everything ok...absolutely nothing. He only asked if I was a rewards member and I didn't want to speak at that point so I just entered in my credentials, paid for my items, got my receipt and left. I didn't get his name because he wasn't wearing a name tag. It's not just him it's the MAJORITY of the employees at the store and I wish I had documented every time I had an unpleasant experience because this is annoying. If you're having a bad day call out. Customer service surely isn't what it used to be. read more

It is my favorite crafts store. There are so many options for everything and the coupons make it even better. The staff is very friendly and is always there to help read more

Bad experience with silhouette product if purchasing big ticket items ensure they have not been used before leaving store because they won't exchange or refund your money I purchased one at 7:30 pm one day found out it had been used and called the store at closing time (almost 9) was told to bring it in however got to the store and was told they can't do anything about it because it's their policy (per Aileen asst manager) and no one else could authorize anything because policy states no refunds or exchanges on cricut machines (which I didn't have its silhouette) read more

I signed my kids up for the creative camp this summer. It was supposed to be an hour long art project. When we got in the room we were not greeted and had no idea what to do. There were two employees in the room just doing their own thing. Finally got the kids settled and I walked around the store and checked in every so often. My kids seemed to have little to no direction on what to do and were kind of just doing there own thing. I had to ask for brushes for them and help given them directions on a project the employees should have been leading. It lasted a whole 20 minutes. Will not be signing up for any more art camp or classes, super disappointed. read more

I really like this Michael's, the Great Hills store is slightly closer to me but I go the extra 2 or 3 miles for this store. They are usually well-stocked and the staff are all very friendly and knowledgable. They also let you bring your dog shopping with you and my dig gets all sorts of love and pets when we go there. I haven't used the framing department so I can't can't comment on the quality/cost of their services but there is a very nice lady who withdrew back there who is happy to help you find what you need in their ready-made frames. read more

I have always been loyal to this location, not only because of their fantastic customer service but also because the store has everything you could possibly need! I am always greeted by a smile and a pleasant voice each time I walk in! I am always so appreciative of everyone's hard work and kind personalities at this location! I will always recommend this branch and speak highly of my experience at this shop. Thank you everyone! read more

I had a FANTASTIC experience at this Michael's location, specifically with the framing department and in particular, Gaye. Gaye was super helpful, professional and worked with me for over an hour to ensure that my frame was perfect! My initial order was lost in the system but she rebuilt if from scratch and it turned out even better. The frame was for a new veterans organization that I wanted to present and have hung in a stated agency. Therefore, Gaye took the time to make sure every detail was just perfect. Additionally, she found discounts for me to apply to the finished product since I was on a tight budget. Gaye even went so far as to make sure the colors and frame all matched, giving her expert opinions in a tactful and professional manner. The frame and matting look spectacular and I could not wait to present it to my organization! They LOVE It. It is by far the best looking framed piece in our showcase. Additionally, the rest of the framing staff was helpful and professional as well. Specifically, Ed, who took my initial order and did the final framing. Thank you, thank you, thank you, Gaye!!!! I shall return for more pieces. Sincerely, Raey C. read more

Great arts & crafts store with just about anything you could need for any craft imaginable. They have frequent sales on great stuff, coupons available by app and mailer, and a great staff to help you get the best deal on your purchases. Michaels has monthly classes to help you hone in on craft skills such as sewing, embroidery, framing, and they even have classes for the kids!! Highly recommended, but don't shop without bringing your coupons!! read more

Jennifer is the sweetest person worker I honestly ever met. She was patient with me and my boyfriend and cooperated with us. I go here a lot and love this place, Jennifer has made our day and put smile on our faces. I think Ill come back just to see her lol. read more

COMPARING APPLES TO APPLES: Georgetown frame shop REGULAR prices equaled Micheals prices at 65% off. Support your local business. read more

I will say I have never gotten anything framed at Michaels or anywhere for that matter. So I can't tell you much there. I buy a good amount of cake decorating supplies there since they are comparable to Hobby Lobby and they take competitor's coupons. They were also the first craft store to do the mobile coupon thing a year or so back- which is a huge win for me since I always forget to print the coupon or I leave it at home in my printer! I always shop with a 40%-50% off coupon so it makes some Wilton items cheaper than even Walmart! I love the convenience of getting everything all at once. They aren't the best organized store ever but they are always busy so maybe that has something to do with it? The cashiers at this location are pretty friendly as well as the manager. read more

I love this store for art supplies and for craft supplies too. I have had several paintings framed here with great results. Do watch for sales and coupons here. Give them your email address to get great coupons by email. This is my favorite Michael's and they know me here. read more

I give this store absolutely no stars, but the app forces me to leave at least one in order to post my review. The managers at this location are rude, disrespectful, and could care less about losing black business. One manager checked me out and was condescending while explaining coupon pricing to me. Excuse me but I've watched plenty of people that don't look like be smiled at and tolerated through their tirades about coupon pricing (trying to get over); but, she chose to disrespect me in such a way that any person would be upset. Then when I leave and call to speak to a manager she listens, and then tells me towards the end of my complaint that she's a manager. Clearly you are not who I want to speak to. The other manager gets on the phone and welcomes me with a disrespectful tone, and when I ask for a district managers number he yells at me no. Years ago I refused to shop at Michael's because I didn't feel like they welcomed other races, and this incident will definitely have me never shopping there again. I'm not your typical shopper that spends under $50 a month there. I spend between $250 and $500 a month there. You shouldn't judge a book by its cover. Smh read more