This is a CHEAT company. Do NOT pay them any advance prior to work completion. See details below. James Armstrong Plumbing was engaged at 1100 E. Campbell Rd. Richardson TX 75081 for main water line leak detection and repair. Day 1- Drove at a high speed recklessly throughout the 1100 E Campbell and 1111 Digital parking lot. James Armstrong received a check for $3300 08/13/2026. At 1:20pm. James Armstrong immediately proceeded to cash the said check. No work was done by James Armstron on day 1 despite the fact that Versacom 1100 Campbell LLC had an emergency situation of a main water line leak. James Armstrong quoted $5300 to locate and fix the leak. Said he will be on site at 8:00am to start work on the next day. The invoice and quote for the work by James Armostrong is attached below as EXHIBIT 1. The cashed Check # 1055 is listed on EXHIBIT 1A below. EXHIBIT 1- Invoice from James Armstrong Plumbing Hi Muhammad, Thank you for choosing James Armstrong Plumbing. Please see attached invoice due upon receipt. Job Number: #120145 Service Date: Aug 13, 2026 Customer Name: Versacom LP Service Address: 1100 E Campbell Rd 100, Richardson, TX 75081 Services qty unit price amount CONSULTATION & SERVICE FEES - Consultation Fee .20 1.0 $80.00 $80.00 Our consultation fee covers an in-depth assessment of your plumbing needs. A licensed professional will evaluate your issue, provide expert advice, and recommend tailored solutions. This ensures accurate diagnostics and helps you make informed decisions about your home's plumbing system. SLAB LEAK LOCATION 1.0 $512.50 $512.50 Our slab leak location service uses advanced technology to quickly and accurately pinpoint hidden leaks beneath your foundation. Early detection helps prevent costly water damage, protects your home's structure, and saves you money on repairs. TUNNEL ACCESS WITH UP TO 5 FOOT TUNNEL 1.0 $4,375.00 $4,375.00 Our Tunnel Access service provides safe, professional creation of a tunnel up to 5 feet long for reaching hard-to-access areas beneath your property. This ensures efficient repairs or installations while minimizing disruption to your home and landscape. Subtotal $4,967.50 Sales Tax $403.22 Total job price $5,370.72 Amount Due $5,290.72 Day 2 08/12/2026 arrived onsite at 9:14am Excavated a 2.5x2.5x 4' hole and exposed the crushed water pipe. All day this was the only thing done. His subcontractor A&A Excavations arrived without any orange fence to cordon off the work area. They had to go somewhere to get that. So work really did not begin until 10:00am approximately. Excavator had no hard hat or steel toe boots. He was left un supervised and un attended for most of the day. James Armstrong was not site most of the day, Leaving the un-licensed labor on site, unsupervised for most of the time. James Armstrong and his sub-contractor did not wear a hard hat and safety steel toe boots during excavation, which is an OSHA, Trenching and Excavation and working in Confined Spaces requirement. Al-Amin texted James asking if he has actually found the leak and he said he cannot find the leak until the stair's foundation is fixed. EXHIBIT 1A-Cashed Check # 1055 Dated 08/13/2026 for $3,300 by James Armstrong EXHIBIT 2-Text communication between James Armstrong and Versacom Day 3-08/15/2026. At approximately 1:45pm Dr. Silver called Al-Amin saying he has water coming into his suite in the hallway. Al-Amin called James Armstrong to go and shut off the main valve and James said he will charge $199 to go on a Saturday to shut off the main water line valve. Al-Amin called another plumber and he said just call the City of Richardson and they will do it for free. Al-Amin called the city of Richardson and they immediately dispatched a crew and shut off the main water supply. EXHIBIT 3- Flooding in Suite 160 Al-Amin texted James to find the leak under Suite 160 and James texted back the following listed in EXHIBIT 2. EXHIBIT 4-Unlicensed Labor and personnel left on-site without supervision by a licensed plumber. EXHIBIT 5-No Hard Hat, Steel Toe boots worn by worker, excavating, trenching and working in a confined space. EXHIBIT 6- Texas Supervision Requirements for Digging a Hole in Texas Texas Administrative Code Title 22 - EXAMINING BOARDS Part 17 - TEXAS STATE BOARD OF PLUMBING EXAMINERS Chapter 365 - LICENSING AND REGISTRATION Section 365.1 - License, Endorsement and Registration Categories; Scope of Work Permitted Under Texas plumbing law, a licensed plumber cannot generally leave a labor to dig a hole unsupervised if that labor is part of a plumbing project requiring a permit and inspection. Scope of Work and Supervision Rules The Texas State Board of Plumbing Examiners (TSBPE) regulations state that: * A Responsible Master Plumber (RMP) may perform plumbing work without supervision, but must supervise plumbing work performed by other licensees or registrants Justia. * read more

The owner replied to my post and lied that I used a phone app when I did in fact use a FLIR device to show him exactly where to look for the broken pipe under my slab. After he slandered me, I dug my slab out myself in the house I owned, and found that the pipe was broken exactly where I showed him. I did it myself for $14,000 less than he wanted to charge me. He wanted to dig under the side of my garage from outside to repair a pipe that was right under the slab. I dug a 2 foot by 2 foot square and got it. Moisture conditioned the soil, mixed the same concrete, then polished it so it looked like new. The owner is a con artist. read more

5/14/20: called Armstrong plumbing for an inspection to a possible slab leak. I was told by the office lady it's a $75.00 charge.Mr Armstrong arrived at 2:26 pm. I told him what I suspected he asked if I had any faucets that are dripping inside the house, I replied yes and showed him which one it was. He immediately said that I need to replace the shutoff valve before he can proceed with the test although it's a faucet issue. We argued about the merits and I said okay and quoted me a price of $267.00 dollars. He and his helper left at 3:57 to go get the part and when I never heard anything back for a while I called their office number and asked the lady to reschedule as it was going on 6:00pm. The next day he showed up at 10:00am and replaced the under sink valves to the bathroom sink. From there he asked where your isolation valve is and I showed it to him and he said that needs to be replaced and the cost is $620.00 dollars. James kept repeating the same phrase I cannot proceed with the next step until we fix this step first. We argued about why it needs to be replaced since he can shut the water off at the meter and he said I cannot tell you where your leak is unless I can shut this valve off (I found out on Saturday from another plumber that it is not a factual statement and he could have shut it off at the city meter). He went got the parts and replace that valve as well. Once that was complete he informed me that it is $419.00 dollars for slab leak and I informed him that his office lady quoted me 75 dollars he said that is not true. I agreed given the desperation since my carpet inside the closets is getting wet by the minute. He proceeded and said yes you have a leak and quoted me a price of $4500.00 for repairs. I informed him that I need to speak to my insurance before I can proceed. He left my house at 2:24 pm on Friday may 15th. 10 minutes later I realized there was no water in the house. I called the office lady and he came back and accused me of shutting the water off .I told him I did not touch it, he turned the water back on and left. I went to wash my hands at the bathroom sink there was no water because he did not turn the valves back on and my guess is he didn't because he knew they were leaking. I called the office number again and was told it will be a while before he can come back. AT 7pm on 5/15 he showed up and said he fixed it. About an hour later as my wife was trying to put our toiletries under the cabinet she informed me that the valve is still leaking. I called the office and no one answered. The next day Saturday 5/16/20 I texted his number 972-736-9919 and the office mobile number 214-918-6109 at 8:26 am to let them know about the leak under the sink. I did not hear back so at 10:03 am I called the office and spoke to the office lady and she said she will let James know that the valve is still leaking. Never heard back a peep Saturday, Sunday or so far on this Monday 5/18/2020. I went an entire weekend without the use of my bathroom sink. On the morning of Monday May 18th I went outside to look at the other valve that was replaced outside and discovered the box is full of water. I do have pictures of both items and the leaks that are still going on. At this point I am going to contact another plumber as I do not want this conman back near my house and pay more money to get the repairs done properly. P.S: I do have text messages, pictures and call records to prove my claims. Also every time I would attempt to observe the repairs I was told he does not like people standing over him while working . On Sunday I proceeded to look at their better business bureau records and discovered that they have had three similar complaints where they make up claims of work that is not necessary. read more

James Armstrong Plumbing - Plumbing Near Me - Mesquite, Texas

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Very good service and was able to finish in one day. Had a bad leak under the slab of my home and they fixed it so fast... I couldn't believe it!!!! read more

Not impressed with the owner,James Armstrong. I had a leak in the master bedroom and he diagnosed water coming up thru the slab when in reality the water was coming out of the wall due to a misplaced AC condensate line. I was still charged $225 for a pressure test even though I actually had no broken pipes. To make matters worse, he said I needed to replace two toilets that were leaking and said they were cheap and so he replaced them with Kohlers for $1680. He also installed a pressure reducing valve that looks like a kindergartner put it together. Last but not least, he charged me $497.50 for a VISUAL inspection of my sewer system. If I weren't so tired of his BS, I would have argued more about the price. Stay clear of James Armstrong Plumbing!!!! read more

Just saw their van an 635 going about 100 miles an hour and almost hit two vehicles cutting cars off. Yeah, file this under "people not to hire for your plumbing needs." read more

After a fire at my 40 unit apt complex, I called numerous plumbers for assistance in the Dallas area. I needed a licensed master plumber to test my gas line as it may have been damaged by the fire . Only 2 of 30 plumbers were interested in the job. James was one of the two. James came within an hour and clearly described what he needed to do and how much for each task was. James kept me informed every step of the way and charged me fairly. James took care of the problem in a timely manner and got the Dallas Inspector to allow us to have hot water and gas to cook again. All my tenants and I are eternally grateful. I would definitely recommend James for any Gas line leak detection job. Thank you James and Millie!!! read more

Dishwasherinstaller.com, We also do plumbing! Recently we partnered with James Armstrong Plumbing, on a gas job worth $6,000. James Armstrong won't answer his phone for us to collect our half for the job, that has been completed. We've known the guy personally for over 16 years and we would of never expected him to default on the pay out. Customers BEWARE if he comes into your home to do a gas job or plumbing job, that he is back to his OLD ways. Stealing from people, lying about the prices and misrepresenting numbers of jobs. I guess that is what we get for trusting an ex-con. Here at DishwasherInstaller.com we take Pride in our fair and honest pricing. We explain in detail the plumbing issue, both on diagnostic and repair. We rely on honest reviews from our customers. This is our honest review, subcontracting with James Armstrong Plumbing. read more

Terrible! Con artist. Ended up paying $500 for "free estimate" never did the work. Sent my CC company fake receipts to ensure they would win the case. Sure enough James was awarded the $ for doing absolutely nothing! Don't trust him. Reporting this business to BBB! read more

The owner of the company (James Armstrong) came out and after paying the $45 service. Even though, on craiglist they running advisement for free estimate. James came and looked my hot water heater and advised me it will be $170 for a diagnostics test. When i started to have questions about the service fees, James became very rude and aggressive with how he was speaking too me. As if , as the homeowner I do not have the right to questions the cost of service. james did not act like someone who wants to gains new business. I really feel like I was scammed out my $45. If I would have known I get this type of treatment I would have never called his business. I do not recommend him or his company. read more

Great service! Mr. Armstrong was at my house within an hour of my call, and the entire job took just over an hour, including a trip for parts! There were no problems and no upselling. Mr. Armstrong also explained everything in advance very thoroughly. I really appreciated his work, and would not hesitate to recommend his company. read more

I set up for a gas inspection and paid their fee to come out. I do not have any issues. I just needed an inspection. They wanted to charge me $715. A friend just paid $125 for the same residential inspection with another company. Beware! read more

Very disappointed with the service. When I called I was told it was going to be $75 and that unless the disposal had to be replaced it was going to be more. When the guy got here, it literally took him 5 minutes to remove something that was stuck in the disposal and he charged me $162, saying that the $75 was just for him to drive to my house. Ridiculous! read more

On Friday, 8/7/20 at 9:01 a.m. I spoke with the office lady @ James Armstrong Plumbing and told her about the suspected leaks under my house because of the odor. She informed me that that was a $75 service fee that was to be paid when the plumber was "on the way". I'd never had that kind of request..but agreed. 9:31 a.m.-The office lady called to inform me that James was on the way and needed the credit card information. Approximately an hour later, James arrived, went under the house to do the inspection. According to this plumber, there were several leaks under the the house from pipes and the sewer pipe. Quite a bit needed to be replaced (66%). I was surprised at this exorbitant price. My home was built in '58 but work has been done on plumbing before. Also, 65% of the $4500.00 job had to be collected "up front". He collected the $2,920.The job would be started today but he'd have to finish up on 8/10/20. James left to pick up his "helpers" and supplies. It was about two hours later when James returned with one (1) helper and some pipes. They worked for approximately 1 1/2 hrs., came out and said they had to take a break for "refreshments". The refreshment break lasted 45-50 minutes. They returned, banged & clanged some more under the house for about 50-55 minutes. Then they took another refreshment break. Now, it's getting later. This 2nd refreshment break wasn't as long as the first..about 35 min. They returned under the house. After approx. 30 min., they asked us to run water from all faucets and flush the toilets so they could determine if there were still leaks. When they came into the house, I asked what time they'd be returning on Monday (8/10), to finish up the job.James replied that they had finished the job today. Everything was working perfectly and he needed to collect the final $1,505, which he was given. James said "you have a 365-day warranty,if something goes wrong, there will be no cost". This was after 7 p.m. on 8/7/20.Saturday, 8/8/20 @7:41 a.m., I called the plumbing office after hearing a "gurgling sound" from my guest bathroom. There was water bubbling up in the tub and in the shower in the other bath. At 7:42 a.m., I spoke with the office lady to tell her of my problem that I shouldn't have after spending $4500. At 9:21 a.m., the office lady said James was on the way back to the home. At 10:45, James, very agitated, arrived. He was cocky and almost hostile because he had to return. He went under the house and took a picture of the leak around the toilet. He said he told us that when all of the new pipes were in and there were no more leaks, that there would probably be a blockage because nothing else was going under the house. This individual NEVER said this to us. He said the sewer pipe (that he'd replaced) was clogged. He said there were two options: 1) He could dig up the yard, since we didn't know exactly where the clean-out was, or 2) He could root out to the street with the router through the toilet closest to the street. We chose option 2 obviously. Then the real bomb fell. There was a charge of $591 because it had nothing to do with his job the day before. Reluctantly, we agreed. He ran his router through the toilet and said everything was clear to the street (about 75 ft). He collected his $591 and left with us thinking we were good to go. He had returned the toilet without a new wax ring. 8/9/20 @ 7 a.m., once again, the water backing up in the tubs. It had been less than 24 hrs. since James cleared the sewer drain to the street.This time, I didn't call James Armstrong for the office lady to send him for more money. Instead, I had a handyman look under the house to take pictures. There are still leaks. There was NO 66% of pipe replacement. It appears that only the large sewer pipe was the only NEW one under the house. There was a leak where the PVC sealant either didn't adhere or was NEVER applied, as it was leaking. My plumbing problems are now or worse than when I initially called James Armstrong Plumbing. 8/9/20 @ 2:30 p.m., I rented an electric drain cleaning machine and had a handyman to operate it. After working about 1 1/2 hrs., the drain was totally cleared all the way to the city system. The machine was cleaned and returned to the Lancaster, TX Home Depot @6:20 p.m. The rental cost:$77.18 cost for handyman& helper to pick it up, clear the drain, wash the unit & return it to Home Depot: $165 and four bottles of water. Nowhere near the $591 charged for a job that wasn't done. 8/10/20, 1:30 p.m., everything is still flowing freely and working fine after dishwasher, washing machine, and 4-5 showers. Oh, and the toilet James said I needed was installed & working just fine.I will still need a reputable plumber to come in and fix the leaks around the one new PVC pipe that was installed.DO NOT USE THIS COMPANY. James Armstrong is a fraud and a scammer. Say NO to this con man. I'm not sure his license #M-39428 is current or valid. I looked. read more