Mathews Plumbing truly earned my five‑star rating on a significant project. Most importantly, they replaced my 13‑year‑old Kohler steam generator. During that work, they discovered that the original installer had not followed code and had made several mistakes that could have been costly--or even dangerous. Mathews Plumbing corrected all of the substandard work, including the associated wallboard and painting repairs required for the Kohler project, and successfully cleared a difficult city inspection. They also followed all the rules of our high rise condo association. They also installed new kitchen fixtures and a whole‑house water monitoring and automatic shutoff system, giving us peace of mind against potential plumbing leaks. The repairs tied to the steam generator involved wallboard, tile, and paint, and their team were true artists--matching the tile, textured wallboard, and paint flawlessly. Everyone on the team was professional, respectful, and very pleasant to work with. They took the time to educate me on the challenges involved, trained me on proper maintenance, and consistently cleaned up after their work. I have nothing but praise for Mathews Plumbing and would highly recommend them. read more

Matthew's came to my house within a few hours of when I called to help diagnose a natural gas leak. I ultimately decided to go with another company to do the work but Matthew's didn't charge me a service fee even though I offered to pay. I will call them again in the future. read more

Matthews Plumbing provided us top notch customer service and excellent quality plumbing at a reasonable cost. Matt replaced a faucet, outdoor hose bib, and inspected our property to help us prepare for a home sale. I highly recommend Matt and his team because of their professionalism, attention to detail and many years of experience. read more

Spoke with Matt today about my plumbing project. Was really delighted to receive honest advice which ended up with me not rushing into this project and wasting money. read more

Excellent work. Extremely capable and honest. They get work done quickly and professionally.

If you're looking for a plumber, that is going to be reliable, has scheduling availability, and communicates, and shows up when they say they're going to Matthew Plumbing is not the service for you. Over the course of three different phone calls. The owner, Matt, was scatterbrained and had a little knowledge of our previous conversations in my attempts to establish a service call. Three different times were on the books to come out and neither he or his team ever showed up. Save yourself the time and go with another plumber who is reliable, punctual, and has some semblance of customer service. read more

Excellent customer service and attention to detail. They arrived on time, told me what needed to be done and completed the job on time.

I can't say enough about Matthews Plumbing!! I met them through a Knightdale Facebook community group when I was having issues with my Choice Home Warranty. They came over to fix my toilet same day. Came in, understood the issue, brought parts from the truck, fixed it. Where they really stood out was the following week, my hot water heater went out. When I say they had the best customer service I've seen in a long time!!!! Rhonda in the office was amazing. She understood my pain and made sure she grabbed as much information as she could to ensure that my service was seamless. Any questions that were had, she asked the office staff and they were responsive and amazing. You can tell they sincerely cared about my issue and seeing what they could do to help me. Furthermore she was able to get me in same day. I mean, just amazing!!! Jesse next came out to give me a quote related to tankless heater vs non-tankless. He was knowledgeable, personable, and did a fantastic job!! Next Tyler showed up to actually complete the installation. Man Tyler was a beast!! He did the install by himself but when i say he did a phenomenal job!! He communicated prior to even showing up. When he arrived at my home, he explained the whole process, and got busy. Hours later, he finished the install and I now have piping hot, hot water. Tyler was knowledgeable and cleaned up his mess. The space looked better than when he arrived!! Very caring, engaged, timely, and professional company!!! I will use them over and over again when needed. Thank you Matthews Plumbing!!!! read more

Called and was sincere and helpful. He said although is not contracted to repair my brand of water heaters, he sent me a link to those that are. This is great service and deserves recognition. read more

Can I give them 10 stars?!!! During Storm Uri -- we lost power, heat, and water. I reached out, and even though we were just outside their service area they worked with us to get a check and repair on our pipes. The office team was very responsive, took the time to listen, worked with our schedule (we stayed out of town with family to keep warm, etc), and then kept us up to date on expected schedule. Dalton, the service tech/plumber, was here inside the expected 2 hour time frame. He did a quick inspection, asked a few more questions, and got the job done in a quick and professional way. In a very stressful time -- power outages, freezing weather -- this is the type of service we all want. Thank you Matthew, Dalton, and the rest of the team! read more

After the cold weather in February 2021, we thought there was a leak in one of our bedrooms on the third floor. We called Matt, and he thought it would be a three-week lead time before he could come out, however he was out to our house within three days. When he arrived, he inspected the water marks and determined that it was not a pipe that had broken, rather it was a leak coming from our roof and I should call our builder. It is nice to meet plumber who doesn't do work that is unnecessary and charge unnecessary costs. I would highly recommend that if you need plumbing work completed, you use this company . read more

These guys seem okay. It's almost impossible to know (unless you are a plumber) if you are getting the best repair, diagnosis, or value. But Matthews seem like straight-up, decent guys that know the business. read more

I called Matthews because I noticed a stain in the ceiling that was coming from an inaccessible attic. They were able to gain access, identify the problem as a leak in the roof, and also provided recommendations for improvements unrelated to plumbing that I wouldn't have known were needed had they not taken the time to review all of the damage. I would highly recommend them, and will be using them again with future plumbing needs. read more

I can't speak to Matthews work, but I can speak to his customer service and initial phone call. Matt really took the time to help put me on the right track with my water heater installation and did not try and use me in any way. I sincerely believe he's the kinda person that likes to help people and the next time I need plumbing work he'll be at the top of my list. read more

Just got off the phone with matt and I was so impressed with his kindness and professionalism that I had to hop on here and leave him a review. We have a leak in front of our house and although he is totally booked for an entire week, Matt took the time to chat with me in depth and discuss our problem in detail. Even though he was unable to come out and assist, he walked me through what it would probably take to repair it ourselves. He even recommended a place to shop for parts and if that's not enough he offered to help us over the phone if we got in a jam. That my friends is what I call outstanding customer service! Did I mention his estimate was like half of what the other plumbers wanted to charge me? I will absolutely give Matt a call in the future for all of our plumbing needs! Thank you matt for being thoughtful and kind read more

Matthew is a reliable and honest plumber. I had an issue which was about a $400 fix and Matthew told me that it was pretty easy fix and I could do it myself. He spent about 20 minutes walking me through the steps and also told me the parts I needed to purchase. With his guidance I was able to make the repair myself. Any other plumber would have taken my money and moved on to the next job. Matthew is an honest man and I won't use any other plumber moving forward! read more

The best ever. Highly recommend for both their service and professionalism. They replaced my water heater, did a great job.

This review is for customer service only. I called today because we needed someone to come out to unclog our drain. They didn't have anyone available, but the person who answered the phone was so kind. He asked a few questions about our issue and said he couldn't get anyone out this afternoon, but could refer us to someone good who probably could. He gave us the number to another service (they were great) and said he'd keep our name and number in case they had a cancellation later in the day. Even though we didn't get to use their services this time, this will be the first place I call next time we need help with plumbing. read more

Had an emergency leak in my W/D connection box, and thankfully was able to find Matt via yelp to help me out on the fly. To make matters worse, I wasn't even home. It didn't matter though bc i had someone let them in, and they were able to get on site and repair the issue within a few hours. Solid pricing too! (Didn't ruin my weekend :) Definitely my new go-to in the DFW area for any plumbing needs. read more

They showed on-time and on short notice. Their work was excellent. Our plumber was Dalton and he really knows his trade. The price was reasonable, The owner is a good guy; they were the only company that agreed to come out on the day I called. (My house had no water at the time, and no one else would commit to come in the next 48 hours.) I plan to be a customer for life. You won't regret calling these folks, they will treat you right! read more

I used Matthews Plumbing last week for a clogged kitchen sink and was very impressed by their services. They were efficient, worked clean and were very upfront with pricing. I like that they are not your big-box Plumbing Company and they were not overpriced. I have used other Plumbing companies before (but their price was always insanely high) Unfortunately I don't remember the name of the technician that came over to my house. The guy was very respectful, used a mask and used shoe protectors. I could see that this plumber was very meticulous about his job and made sure the problem was solved. I recommend his service and I am very happy that I found this company for any future need. read more

I had an issue with my water heater and Matt walked me through how to fix it over the phone. Fixed it for $30 when another plumber quoted me $2000 for a new unit. Thanks, Matt! read more

They want re-plumb your home. They give you the most expensive solution for your issue. I bought a $1.89 part and fix the issue myself. Their quote was over $450.00. You decide? read more

Matthews plumbing was able to send out a plumber (Dalton) to us very quickly. We had a burst pipe due to the winter weather. Dalton was great! He was able to find the pipe with limited damage. He even found some exposed wires and was able to mitigate this as best he could. Potentially saving our family from a house fire! We couldn't be more thankful for Matthews plumbing. Thank you!!!! read more

Here are the good things about Matthews Plumbing: 1). Matt assured me that he would take care of me. This was comforting since I was home alone, and I discovered my water heater problem on the weekend. 2). Everyone at Matthews Plumbing was kind and courteous. 3). It appears they did a quality job. 4). We did agree on a price. It seemed really expensive to me, but since that time, I've done research on the cost of replacing a water heater, and they are in the going rate ballpark. Peace of mind is with a lot, and I got that plus a new hot water heater. Not too shabby! read more

Our kitchen vent pipe was cracked and causing problems under our sink. Dalton from Mathews Plumbing came out when it was scheduled and gave us a quote and a time when he could perform the repair. He showed up when he said and made the necessary repairs. Dalton from Mathews Plumbing is our plumber!!! read more

While scrambling to get a plumber, I reached out to Matthews Plumbing and they were not able to get to me before another plumber could. Without any prompting, they checked on me periodically and added me to their schedule in the hopes of getting to me since we had no water. Jana, who I assume does the scheduling, is so sweet and made me felt like I was important, even if they weren't able to get to me. She expressed sympathy for the situation and really tried to get us squeezed in. I appreciated the kindness during a rough week, even though we didn't end up using their services. read more

Matt's amazing responsiveness helped make our very nerve-racking burst pipe situation as bearable as could be. In ten years of living in Uptown Dallas, we have never found a plumber we liked-- until now. Matt's company had great communication-- even during the 2021freeze of the century when most plumbers didn't even return calls. They were reliable, and priced right. He sent out Dalton, who was a pleasure to have in our home and was super quick and efficient. We have finally found the best plumbing company ever! read more

Our experience with Matthews Plumbing was so convenient! We had an issue with a toilet valve constantly running and then found that the water shut off valve was also faulty. Dalton was able to make it out to the house within an hour or so. He did an excellent job and was very polite and explained everything. When we have plumbing issues in the future, you will be our first call. read more

Had a rather large job, or so they claimed. Nobody ever showed up on time, took longer than promised and final cost was almost double when the bill came due. I wasn't informed until I was asked for final payment anything was "more than expected". Unprofessional and terrible work. Finally finished paying them recently because I didn't have the extra they forced me to pay. Glad to be done with it and feel comfortable to leave a review so they can't charge me more money or use a lien like they swore they would after getting nothing in writing on the estimate or costs, no contract for work. Will never trust a plumber again. read more

I wish I could write a better review, but I can't. He was very prompt in getting me scheduled and sent his son out the next day. I had broken the stopper to my master bath and in my lack of knowledge for replacing it, I created a leak between the pipe and the basin of the sink. I had explained all of this and more to Matt before the appointment, but it seems there was no communication between Matt and his son. The son hooked everything back up and left. Water was all under my sink when I got home from work and my wife just said he told her he had left to get a part. I saw I had a voicemail for Matt and called him back. He stated he didn't know what had happened and would give us a call in the morning to schedule an appointment that day or the next. I explained to him again what the issue was and told him I looked forward to hearing from him. I got off the phone and took pictures and sent them to him while explaining the issue for a third time and told him our availability. I haven't heard from him since and ended up calling someone else to fix my handiwork. read more

They were able to come out and help us unclog our kitchen sink the next day. Arrived at the agreed time window. Very nice, knowledgeable and courteous service. They also helped us rearrange our weird piping under the sink. They take cards (via Square), Zelle and Venmo. Will ask for their help again if another plumbing problem arises~ read more

Dalton came on time. He replaced one vacuum breaker on my outside faucet and explained why we need this safety item. The other leaky faucet was too old so he replaced it. Took his time and was very careful to install it correctly and replace brick on exterior so it looked original.. Highly recommend this plumbing company. Price was reasonable also. Five stars. read more

They are very responsive and have been able to help us either same or next day. We are grateful they wear masks when they come into our home. Love that they are very accessible via text and take checks and Venmo. read more

Our shampoo bowels started backing up at our salon (Pure Salon in Irving .We are an Aveda Concept Salon). These guys were amazing! They made sure they were here bright and early when we opened and had our shampoo area up and running in under an hour! They were very professional and made sure everything was cleaned up before they left. I highly recommend them. read more

Matthews Plumbing - Plumbing Near Me

I had an issue with my master toilet that's been on and off. Unfortunately the day that Matt visited was the day it was doing fine so no service was rendered. I was very impressed that they were able to come to my home same day and did not try to "create" a problem to solve to charge me for. He didn't charge me for the evaluation, which I thought was above and beyond because I do believe in reimbursing people for their time and expertise. I will definitely be using this company in the future! read more

Water heater went out on a Sunday evening. Matthew was the only company that reached out on a Sunday night. Had the water heater changed out by noon Monday afternoon. read more

If I could give negative stars I would. Took the day off from work for scheduled install of kitchen sink (which is hard to live without). The window was 10am -11am. At 11:30am I texted to see if I could get an estimate arrival time. No response. I called at noon and Matt texted me he would call in 15 mintues. That was literally 27 hours ago and I never received a call or a text from him. I understand emergencies happen but not follow up at all is inexcusable. I would not waste my time with this company. read more

A couple nights ago, one of our upstairs sinks was backing up. Didn't seem like a big issue, but it got worse with the downpour we had yesterday. I called Matthews Plumbing at 9:30pm, the son answered and said he could come out the next day. He came out early afternoon and the problem was fixed within an hour. Really nice, knowledgeable guy, he explained what was going on to us. Will absolutely use them again. read more

Matt is the absolute best. He helped us with two of our commercial properties at the time of the winter storm and showed up so quickly and communicated with us throughout. It was such a stressful time since our building had flooded and plumbers were impossible to reach but Matt was so organized and timely, treating our project with urgency so we could get all the tenants to be able to move back in quicker. He was also still so reasonably priced even though so many plumbers were taking advantage of pricing since the demand was high with the storm. We also just had him help with our residential plumbing recently and had the same positive experience. We've worked with a lot of people in the construction industry for our properties and it's so hard to find people who are trustworthy where we don't have to question whether they are quoting something we don't need or increasing the price because it looks like we can afford it. We've never have to worry about that with Matt. read more