Haven't patronized this location in forever since the last few times the customer service was non-existent. However, the lively blonde woman at the counter today 1/17/26 @ 5:06 pm was totally awesome ! She greets you and has perfect eye contact. Listens with a smile and thanks you for your patronage. She was amazing & makes me want to come back here again. Thank you Jamba for hiring a wonderful counter cashier person because it really makes all the difference. It doesn't matter how good the smoothies are. If the customer service sucks bucks, it leaves a bad taste. This woman today, though, is just the best ! I'm glad I gave this location another chance ! I hope she is always here when I come. read more

Worst jamba ever!!! Horrible customer service. And I mean horrible. They act as if customers are an inconvenience from the moment they take your order. This goes as far as the manager herself!! I bought multiple bowls 2 of them barely had any acai. They had way less acai then the rest of my bowls. I took those 2 bowls back I mean each bowl is $12 so it would be nice to get my actual monies worth. The manager automatically argued with me saying it was the right amount and told me I'd need to purchase new bowls if I weren't satisfied. I did argue for 2 new bowls to be made she then asked me for the 2 bowls I had brought back and threw them across the room into the trash. Completely unprofessional! It baffles me that they continue to hire horrible workers. They should either get someone in there that is able to run a business smoothly or close the location. Absolutely HORRIBLE!! read more

Honestly one of the worst experiences at Jamba juice and probably won't ever return which is sad because I've always gone to this one. A lady had ordered 2 acai bowls before me and I ordered three smoothies. We both wait there anywhere from about 20-25 minutes which is iNSANE especially considering we were the only two customers in there. After almost 10 minutes there was no sounds of blenders going. Then we hear one of the workers say "what are you doing? that's not a priority now we have orders to make" and then they start moving doing SOMETHING. Then some guy comes and drops off food to the workers and they all (including the guy who's dropping the food off) and the workers just start talking in a circle NOT DOING ANYTHING...mind you me and the other lady are waiting. She's looking at me visibly upset and in disbelief that they're not getting our orders out and just socializing. Then they finally give us our order and they don't even say "thank you" or "thank you for waiting" LOL it felt like we were being punked. I don't mind if you talk to your coworkers/friends whatever, but I'd appreciate if they would make our orders WHILE talking. The customers should not be waiting while you guys take your time socializing. This Jamba juice needs to GET IT TOGETHER. read more

Decided to give Jamba another try... and was unfortunately disappointed, yet again. Are we serious now?? I paid over $20 for this and my drink and açaí bowl aren't full. I could get past my açaí not looking pretty, not being filled is crazy. The drink not even being filled to the top is just the cherry on top too! Please keep in mind that I was the only person there too. Genuinely don't understand what's going on there. read more

Jamba - Juice Bars & Smoothies Near Me - Kaneohe, Hawaii

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I would never leave a bad review but the customer service was horrible. There was 1 worker out front making the drinks and she visibly looked irritated. The store was not busy and I waited 10 mins for someone to take my order and was not greeted or acknowledged while I waited by the counter. There were 2 other workers in the back not helping till about 10 more customers came in. I also had to wait another 10 mins for my drink while 4 people that came after me got their drink before me. read more

This is the worst Jamba Juice ever lol It's been the same story every time I've come here over the past year or so. The workers never seem to care about the customer, acting as if we're an inconvenience to their work shifts. Not even the slightest hint of a pleasant tone in their voices and eye rolls for days. Not only do they not help you, they in fact, make it seem like you're to blame if they don't have the ingredients to fulfill your order. Today's example: ordered an electric berry lemonade smoothie and received an electric berry lemonade in lemonade form. The girl shook it in my face to get my attention and told me I had to take it like this since they didn't have blue spiralina or something. Someone needs to talk to the tall, skinny girl w the highlights and remind that she's being paid to do this, no matter how little bit. If it's not worth the pay to be respectful at the very least, get a job where you don't gotta talk to nobody. read more

Jamba - Wrong drink lol - Juice Bars & Smoothies Near Me - Kaneohe, Hawaii

they are NEVER open i tried two days in a row and the workers were just sitting in there but they weren't open

Customer service is horrible and has been for some time. my drink was watered down when my husband brought it to the car literally parking stall next to the door. Didn't bother to go back in to get another as it'll probably be the same. They didn't provide a receipt but I guess our fault for not ASKING. read more

I don't go to Jamba often but I came this week for teacher appreciation week. I was about to get an oatmeal with one topping. The first day I was surprised how tasty the oatmeal was. The blueberries have some kind of sauce it's soaked in. The oatmeal absorbed the blue syrup and blueberries which was delicious. The second time I came in the worker was not friend at all. She didn't greet me or say my order was ready. It was somewhat strange. This time my blueberry oatmeal did not have many blueberries and there was two small chunks of strawberries which I thought was unusual. There wasn't enough syrup this time for me to eat my whole oatmeal cause some parts were bland without the blueberry syrup. I mean overall it is a good oatmeal but it is inconsistently made. read more

Jamba - Oatmeal with lots of blueberries - Juice Bars & Smoothies Near Me - Kaneohe, Hawaii

Service seemed a little bit slow. There were 3 people working and 3 customers and there was still a wait. Somehow the cashier felt that she had to make the orange juice and the other two were making açaí bowl and smoothie. It could be a division in responsibilities I don't know. The store front is clean. When we finished the smoothie, there was large chunk of fruit on the bottom. Never experienced this at Jamba. read more

Jamba - Storefront - Juice Bars & Smoothies Near Me - Kaneohe, Hawaii

I've been in a mood lately for some smoothies and usually we head over to Starbucks because of the convenient drive-through but know those sugar filled drinks aren't good for you or your wallet as a customized drink can cost you almost $10 but we're not here about Starbucks. This is about Jamba Juice neighbor to Starbucks in Kaneohe establishment is in such a good location, easy parking and a stoplight to help ease you in and out of the parking lot so I can imagine a high volume store. The last two times I was there. I got a smoothie and I really enjoyed those pretzels the Parmesan one and for some reason both times the pretzel was burnt to the point it was not edible and the smoothie was watery with chunks in it. I was so disappointed I don't think I would go back to this location. A smoothie is like close to $10 and the pretzel was five. Don't waste your money here. read more

It's my first visit to this Jamba. There were 2 staff working but no customers at the time. Waited a few minutes for one to take my order. Smoothies were fine. They offered and I agreed to having a receipt. I forgot to scan for my rewards credit and after leaving the store, I noticed NO barcode or receipt numbers or any option to obtain my rewards credit for $19. Submitted a complaint via my mobile app and was manually credited... thank you read more

Horrible service one of the worst Jamba location ever! No one is ever around and the consistency on the smoothies are never good always tastes different. Hopefully they get it together read more

I walked in and there wasn't a line. There was a girl that wasn't busy, just staring at me with an attitude. Her and another girl were talking and bad mouthing someone. I waited for 15 minutes before one of them took my order. And, the girl that took my order was really rude. This is the worst Jamba ever, bad customer service, rude workers! I will never go back to this place. read more

Manager has no communication skills nor professionalism. Straight up hung up on me today 12-20. When I called back, another employee answered and I asked if the manager just hung up on me. She said they were really busy. I asked for the manager's name. She replied, "Uhhhhhh" and just placed the phone down for 15 minutes. I hung up and tried calling again. They still have the phone off the hook after 1 hour. Wow, the manager no can handle. Gtfo then Anyway, check your gift card balance. Was told it didn't work, so Paid with cash. Then checked the giftcard and it was deducted. So that was what I was trying to tell you. But you didn't give 2 fu--ks. What a ripoff. Never purchasing a gift card again nor patronizing Jamba Juice. read more

If you didn't know, now you know that Jamba Hawaii has rolled out BURSTING BOBA to their menu! We tried the: - Lava Flow Smoothie: Pina Colada smoothie with strawberry and apple purée, and strawberry bursting boba. They revamped this drink because that apple was never there before and it hits real nice and strong on this one. - Fire Flow Smoothie: Packed with mango and orange flavors and orange bursting boba. To me, it's like an Orange Dream married Mango-A-Go-Go. But it's missing something. I definitely enjoyed the Lava Flow way more than the Fire Flow smoothie. We ordered 2 medium sized smoothies and it came out to $16 total! Gone are the days when the smoothies used to be $5 each. As for the service, it was a little blasé. The employees were working diligently at cleaning, making smoothies, etc. but with customer interactions, it didn't look or feel too warm, as I remember it being when I used to work there years ago. Nevertheless, you can also add their bursting boba to any of their regular menu items for $1. This promo only runs until March 28, so don't miss out on this one! read more

Jamba - New Lava Flow & Fire Flow Smoothies with bursting boba! - Juice Bars & Smoothies Near Me - Kaneohe, Hawaii

Ordered 2 chocolate and strawberry acai bowls. They both were soups with no strawberries. Get it together ladies. Try harder. read more

The online ordering app had a 20% discount. Went to place the order online with discount visible. When paying the $8 discount was NOT applied. The staff were clueless on what to do in the situation. read more

This location does not adhere to its hours. You might want to call ahead, or avoid and don't waste your time altogether.

Driving around in a convertible in search of Poi Donuts https://www.yelp.com/biz/kamehameha-bakery-honolulu-3 and ube desserts https://www.yelp.com/biz/ubae-honolulu, you get kinda thirsty. Because of the availability of Guava only drinks, I ordered a Groovy Guava drink, which is their all fruit variant which was truly refreshing on a warm O'ahu day. Containing guava, strawberry, peach and ice this will quench your thirst and cool you off. If you don't mind a little extra, the Gotta Guava is the same as Groovy, but adds pineapple sherbet. Service was prompt, and they made my drink quickly so I could look for malasadas next. read more

Jamba - groovy guava - Juice Bars & Smoothies Near Me - Kaneohe, Hawaii

I would give less than one star if I could. The opening crew had the absolute worst customer service and attitude ever. Coming here ruin my whole morning. Never again! read more

There was a hair in my smoothie. As I was drinking, I felt this really weird texture in my mouth and panicked. I quickly took it out of my mouth to find someone's hair. I tried to convince myself that it was mine and it somehow got into my covered cup, but the color was significantly lighter than my hair. This is disgusting and I am very upset, especially since I love Jamba. read more

Jamba - Hair from my drink - Juice Bars & Smoothies Near Me - Kaneohe, Hawaii

It is sad! Twice on two different Mondays we visited Jamba around 2:30 pm and on one occasion there was no ingredients to make 3/4 of menu items (smoothies) and the next time we enter and the employees were deciding who would tell us "the blenders are down and therefore no smoothies" What? Who is the owner? You have to be losing money. Jamba, is this the standard operating procedure? You typically rotate equipment on a schedule to be sure you are always have functioning equipment to deliver an outstanding service and product! Of course you need ingredients too! Who's watching and managing your inventory? Please don't respond with the "we are saddened to hear...." Standard response or is this AI!!! And your workers should be nervous that robots might take their jobs! We will skip visiting you Kaneohe Jamba! Good luck! read more

First time visiting this location, as we were in the area. BRUH-- I haven't experienced customer service this BAD. Walked in, wasn't greeted by any of the workers, but they'd stare. Stood in line for a few minutes, until finally someone came and took orders. I get that it's a bit busy, short staffed or whatever, but at least acknowledge your customers and say, "We'll be right with you." Female with red hair who took my order, made an unnecessary comment after I asked for extra ice as I'm someone who doesn't like their drinks too sweet, "Do you want extra ice so you can have it in a large cup?" The SAME female who took my order, in the middle of making an order, made a phone call and was blabbering, MEANWHILE making an order, then walked away!! If you don't like your job, get another! read more

Went after Black Friday with mom since she loves the Mega Mango! Had a BOGO 50% off and ordered online. The employee was very quick and made the smoothies right away. Thankfully it was not busy since she looked like she was all by herself. read more

Açaí primo bowl does not come with all the fruits. I only had blueberries. When I called back to inform the manager. She said she would credit my card. Her name is Kawehi. Full of shit read more

Entertaining friends on a hot summer Saturday, It was suggested that a smoothie with real fruit would be most welcome to counter the effects of the heat. If such a smoothie could also contain real mangoes, there would be unmatched joy in the hearts of my guests. Not a smoothie guy by any stretch (too high glycemic for me) I nevertheless wanted to please my guest so I used yelp to help me decide where to go. Not a great day in Yelpland..... Tea Home Kaneohe looked promising on the small screen... lots of 5-star reviews and a 4.5 star overall rating made me head there first. The end result was extreme disappointment. Not only did Tea Home not stock any form of fresh fruit, (even frozen would have been acceptable), but all their flavors come from containers full of sugar and artificial ingredients. It appeared to us to be a travesty if living on Oahu where there are mango trees in ever neighborhood, we should be forced to settle for chemicals and sucrose. Second choice was a nearby Jamba Juice albeit with a two star rating. I never set foot in one before but my guest indicated that they were fairly certain Jamba used fresh fruit. Upon entering the empty store we were greeted by racks of fresh local oranges. Wow! Only in America does a shop serving artificial ingredients score higher yelp ratings than one using fresh fruit... could it be the service? Our orders were quickly processed and the young lady behind the counter even took the time to answer all our questions. The smoothies were delivered fairly quickly and it was fun to watch the process. I satisfied myself with a bowl of fresh strawberries, blueberries, and açai berries. A great experience and we were very grateful. Why f fix others only give them 2 stars? Can't say. But our experience was very impressive and pleasant. Mahalo Jamba Juice and mahalo for reading my review. read more

Purchased a açaí bowl that had over ripe bananas n blue berries, a small amount of açaí n filled with way too much granola. I removed the fruits n discover a piece of paper in the açaí likely from the banana peel. Took the partly eaten bowl back n explained to the counter help n got an attitude with no apology n telling me I had to look for the piece of paper to show them. I said that's ridiculous n the response was, what do u want us to do". I left called the manager n when I was explaining that her staff needs to know how to handle customers properly she disconnected my call. Now, my husband will go back in person to deal with this unprofessional n inexperience manager n staff member. Not the best place to represent Jamba Juice! Gross açaí bowls! read more

Super slow at the counter. They male worker at the counter did not smile at all, no acknowledgment to customers. I ordered at 10:29 there were few customers , it is 10:59 and i haven't received my order. When the smoothies finally came they tasted a little funky. AVOID AT ALL COSTS!!! read more

didn't know acai bowls are supposed to be this small. like come on half the container is still empty.. read more

Jamba - very little toppings - Juice Bars & Smoothies Near Me - Kaneohe, Hawaii

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THE worst most rotten disgusting acai bowl we've ever eaten.... YUCK!!! Bananas were brown and slimy, blueberries were old and moldy, some strawberries were discolored and slimy. Go to MJ Cafe or Lanikai juice... Jamba has no pride in the foid they serve. So disappointing. read more

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If you want a refreshing smoothie, it's gotta JambaJuice. I pop in at the one in town or Kaneohe whenever I need to run around with no time to eat...because it is nutritious and refreshing and I can sip it while driving. read more

Jamba - Matcha movement promo but I went for my standby aloha pineapple classic smoothie - Juice Bars & Smoothies Near Me - Kaneohe, Hawaii

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Kaneohe loc.... Not sure what's going on. Been to this spot a few times but the last two times has been horrible. This time I ordered online and as I was walking in someone was walking out with my order. The time before that there were so many people inside waiting to be serviced thought I walked into a club lol. And the time before that, my order was messed up but they compensated me. They apologized this time too. I know it's only 2 people working right now so I wasn't tripping off the wait. I also wasn't happy that I was charged a different amount when I ordered off the app. I added my $3 reward and saw my balance to be $18 and then when I checked my bank account it said $21. I looked on the online order and it didn't add the $3 off. So from now on will just use the rewards under the store. Maybe there was another tab I didn't select to make sure the $3 reward went into effect. Idk. read more

So I ordered a small orange dream with protein. There's no protein but they charged me for it. At this point, it's either I get attitude from a worker or an incorrect order. read more

Today, I really needed motivation to get going... My walking partner canceled our session and I was ready to go back to bed when I shuffled through my coupons and found $1 off of a smoothie from Jamba Juice! Yay! I won't have to go grocery shopping, cook, or wash dishes! Let's do this! LOCATION: Across from Windward Mall at the Kaneohe Bay Shopping Center with lots of free parking! AMBIANCE: Clean, bright, spacious and empty at 1pm! Peppy music encourages happy feelings! SERVICE: I was cheerfully greeted immediately and all of my questions were answered politely! FOOD: Large Acai Super Antioxidant Smoothie - it did the trick! Not too sweet, not too tart, and just right! Jamba Juice staff were distributing samples and coupons at several Yelp Events such as our October Yelp Event in Kapolei and also at the Pacific Aviation Museum Event! They are always so generous and supportive, so I don't mind coming back for a Chocolate Moo'd or an Orange Dream Machine! Yummy! read more

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If you're paying this much for a smoothie, you might as well go somewhere else. Support local! I was feeling really under the weather and came here to get the Ginger shot and possibly a smoothie. I was not very welcomed by the workers here, and mind you I had to walk through the torrential rain to get inside from my car. I wasn't in the best mood. However I'm not one to be rude to workers, so I laughed a little and apologized because I would need a moment to order because I hadn't been there in a while. The girl behind the counter just.. Looked at me. Don't get me wrong I'm sure she wanted to get out of there but her staring at me, seemingly annoyed, made me uncomfortable. Of course it's possible I'm reading into this but that's how I am! Anyways, I proceeded to order the ginger shot, and I was met with an "Oh.. Our machine is broken for the shots." Great. Okay, so I quickly scanned over the menu and decided on some carrot apple orange smoothie or something. I don't even remember what it was called since I picked it so quickly. Fine. She rings me up and I wait a bit for my drink. Once I got my drink and went back to my car to try my drink, I immediately wished I had just left when she said the shot machine broke. There were chunks of carrot in my drink. And I mean chunks, as in.. I had to chew my smoothie. That really sucked! Can't a girl catch a break?? If I saw this coming, I would've just made the drive to somewhere else. My mistake, but not one I'll make twice. I used to love Jamba Juice but it's gone downhill over the years. Now I remember why I don't really come here anymore. What a bummer. read more

Very unsanitary. Girls working here touching their hair wiping their noses with their hands and then making smoothies and grabbing food without gloves. Another customer asked them to wash their hands and they didn't. Waited for an hour for a smoothie that I ended up dumping due to finding a piece of hair in it. Need to be health inspected and girls that work here need training on how to be clean. Visited the store March 28 at 345 left the store at 415. read more

The worst açaí bowl on the island. Never again soggy strawberries (had 2) 6 blueberries and a sorry piece of banana (4slices with a stem sticking out) I was about to dial 911 but someone came to the rescue when I returned it read more

I was in search for a smoothie after a hike and this place was convenient. Not busy so pretty fast to order. read more

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My husband and I went into Jamba Juice Kaneohe yesterday around 340pm. We ordered 2 acai bowls. They didn't have strawberries so they said we can get extra fruit. I got extra blueberries and he got extra bananas. We started eating our bowls and he said he didn't have extra bananas. I told him he could have mine because mine were hard and I didn't like it. When he looked at his banana there was still some green peel on it. We went back in to get a refund in our bowls and when I asked the girl if she was the manager she didn't know how to answer me then she said yes. Another girl took over and refunded us. When I asked her if that girl was a manager she said no she's just help. She told me she was the assistant manager so is asked her what the other girls name was and she said she couldn't tell me. The girl with the attitude looked at me and said what? Lifting her hands to me. I couldn't believe it. What kind of customer service is that? The 2 girls didn't have hairnets on and their hair was hanging in front going in to the juices. So unsanitary None of them had name tags on. I was told I couldn't have that girls name That was the worst service I ever got from Jamba Juice. I'll never go there again! read more