I was very disappointed with our experience. The gentleman who waited on us had absolutely no…read morecustomer service skills. He seemed like he didn't want to be there and never once asked if we had any questions or needed help understanding the menu.
We eventually decided to order a large oxtail meal and a large goat meal. Unfortunately, the menu was misleading because it didn't clearly list prices or explain exactly what sides were included. It stated that meals came with one side, but the vegetable section wasn't specific, so we assumed we could choose from the sides listed on the menu. When we asked for macaroni and cheese with one of our meals, we were told that it would cost extra and that the meals only came with rice or rice and peas, along with one vegetable. That information should have been clearly stated on the menu.
What made the experience even more disappointing was the portioning. The employee loaded the containers with what seemed like a family-sized portion of rice and cabbage, then added barely half a spoonful of meat to the side. For the price we paid, the amount of meat was unacceptable.
We eventually decided to purchase the macaroni and cheese from the refrigerator, only to watch it being reheated in a microwave. I honestly couldn't believe it.
My dad is from the Caribbean, so I grew up appreciating the flavor, seasoning, and love that go into authentic Caribbean cooking. Unfortunately, that was missing from our experience. The rice was dry, the food didn't taste fresh, and the overall quality did not justify the prices.
Good customer service, clear menu pricing, reasonable portions, and flavorful food are the bare minimum expectations for a restaurant. I truly hope management takes this feedback seriously and makes improvements. Caribbean food should be prepared and served with care, flavor, and love. Unfortunately, this experience fell far short of those expectations, and we left feeling that we paid far too much for rice and cabbage with very little meat.
I was very disappointed with our experience. The gentleman who waited on us had absolutely no customer service skills. He seemed like he didn't want to be there and never once asked if we had any questions or needed help understanding the menu.
We eventually decided to order a large oxtail meal and a large goat meal. Unfortunately, the menu was misleading because it didn't clearly list prices or explain exactly what sides were included. It stated that meals came with one side, but the vegetable section wasn't specific, so we assumed we could choose from the sides listed on the menu. When we asked for macaroni and cheese with one of our meals, we were told that it would cost extra and that the meals only came with rice or rice and peas, along with one vegetable. That information should have been clearly stated on the menu.
What made the experience even more disappointing was the portioning. The employee loaded the containers with what seemed like a family-sized portion of rice and cabbage, then added barely half a spoonful of meat to the side. For the price we paid, the amount of meat was unacceptable.
We eventually decided to purchase the macaroni and cheese from the refrigerator, only to watch it being reheated in a microwave. I honestly couldn't believe it.
My dad is from the Caribbean, so I grew up appreciating the flavor, seasoning, and love that go into authentic Caribbean cooking. Unfortunately, that was missing from our experience. The rice was dry, the food didn't taste fresh, and the overall quality did not justify the prices.
Good customer service, clear menu pricing, reasonable portions, and flavorful food are the bare minimum expectations for a restaurant. I truly hope management takes this feedback seriously and makes improvements. Caribbean food should be prepared and served with care, flavor, and love. Unfortunately, this experience fell far short of those expectations, and we left feeling that we paid far too much for rice and cabbage with very little meat.