My family and I have been coming here for years and overall this place has always been mediocre at its best. Over the past year definitely more misses than hits. Very inconsistent with food preparation especially when it comes to steak tacos. They leave the meat sitting in the grill over long periods of time, which I know is common these days at a fast taco joint but Jaliscos definitely takes to the extreme. Not only that, but the cooks have no problem scraping the burnt bottom and placing it on a tortilla to be served. If you ever mention that the meat is hard to a sever, you'll usually get an attitude and eye roll. Also, ask for a glass of ice water and you'll be presented with a bottle of water, that you're expected to pay for BTW. Return it for a cup and again receive an eye roll. Customer service with a smile definitely not a strong point here. Oh, by the way you'll get a cup of warm water because apparently the owner is too cheap to spring for an ice maker or even a freezer.
All that being said given the place is close to home, fast and not usually terrible we would often find ourselves coming back. That was until tonight.
Tonight we needed food for the family (my wife, 4 year old son and me) and so stopped for two pork tacos, 1 steak taco only cheese, three steak with cilantro and onions and an horchata. Total cost $17 and some change. We take the order home and dig in. As I'm eating one of my three steak tacos (reminder: cilantro and onion) I find myself biting down into the loudest crunchiest piece of what I thought was bone ever. I immediately stop chewing and reach in and pull out this meat and..... glass!?!? I literally had a shard of GLASS in my taco!
I was done at that point but was convinced to go back and present the situation to them which I did. It was about 9PM by that time and they were pretty full and had a line. Out of courtesy I requested one of the ladies to step to the side so that I can speak with her about my situation. I got a rushed near nonexistent response and she then asked the other server to see what I wanted instead. So I politely as not to disturb other customers told her of my glass taco and presented her with the evidence. She looked at it with a cook and they shook their heads and asked if I wanted two more tacos. I responded no and that I would like a refund. She then hastily sent me back to the other lady who laughingly asked to confirm my two taco refund to which I scoffed and indicated under the circumstances I expected a full refund. She laughed even more obviously and said that then she needs to call her manager.
I stopped her there and said not to bother and that they can keep the $17. I then asked for everyone's attention and shared my experience and cautioned them and their children dining there as I was served glass in my taco which they don't think is a big deal.
So I share with the Yelp community. For your safety as well as that of your family or children, beware and even better yet steer clear of this poorly run and nasty establishment. There are plenty of other convenient taco joints in the area that are far more worth your money and hold the glass. read more