I've shopped A LOT at this store (spent over 20k the past year) remodeling a two-story house in…read moreGalena. While I'm pretty knowledgeable about most things when going in and making a purchase, I've found that many of the staff here at this location are not. Recently we had some blinds cut as we finished up our remodel and the first batch we had cut was by a very experienced staff member and his cuts were perfect. The second time we went back a different guy cut the blinds (we had to find the boxes for him, he didn't know they even had the product and told us they didn't have them, until we showed him where they were). When he went to cut the blinds he told us he didn't use the cutting chart with the machine and just eyeballed them according to our measurements. Guess what? We had to return three of them because his cuts were so far off they didn't fit our windows. His cuts were also extremely sloppy, jagged, crooked, etc., and yet this guy worked IN the blinds section, so he had no excuse. Another time I was in the tools section and asked the associate assigned in that section about a masonry blade they had in stock. She was utterly clueless. She had no idea what a masonry blade was or what it would be used for. Basic stuff. Obviously no training, yet this particular associate (a middle-aged woman who I know has been there a long time having observed her before numerous times), couldn't tell you the first thing about the blades in stock. She was like huh? And walked away. I've also noticed that when you are in the electrical, plumbing, lumber, and tool sections, do not expect any help unless you are willing to wait in line at the front desk or pro desk. I've personally seen associates in these sections see you in an aisle and do an about face and walk down a different aisle to avoid a customer who may have a possible question or even avoid greeting them as they passed. This is not an isolated incident as I've observed this many times. In the tool sections (the highest profit section of the store) you almost NEVER see associates in those aisles. They should have someone their constantly. It's almost impossible to find associates in that section unless you go to the pro desk and request it. Considering everything is locked up in cages it's a major pain. When i worked for Home Depot 20 years ago as a high school and college student they were firing the associates at stores across the country (order came down from HQ), for associates that were observed avoiding customers, etc. They need to start doing this again. I also know where the break room is in this store having been a former employee years ago and almost every time I'm at this location (the breakroom is just off the lumber area), you can hear all the associates in the break room laughing and jabbering away. Why aren't they on the floor working? Again I've observed this many times at different times of the day. Like were talking groups of people not just a few people on lunch or 30 minute breaks. Are these folks getting paid to just sit in the break room for hours on end? Seems like it. Inexcusable. If HD HQ knew this, heads would roll.

purchased a gas grill and had Home Depot assemble it. when we got to my SUV found that the two…read moreside tables did not fold in. Billy and Austin got tools and removed one of the sides. they were then able to lift it in. would not take a tip. great job above every day service!

I just found this hidden treasure. I was so excited because I love to get a good deal. The space is…read moresmall but they have a little bit of everything. Some items are in bins so you do have to dig. I found some really good prices on baby items. The owner of the space was very nice. I will be a repeat customer, because I love to shop especially when it is discounted.

Very Good, love shopping at Menards! People are helpful and courteous…read more When you walk in the atmosphere is always nice! Menards has such a wide variety of products and really great prices! It's a great place if you need Home improvement supplies, patio, garden, paint, carpet remnants, tools, cleaning supplies, some groceries and so much more! I could spend hours shopping at Menards!

This place is a great place to come if your looking for stuff for the house. Alot of different…read moreitems and manufacturers to choose from. They don't have much food but still enough to get the job done. With us being from Arozona this was our first time being in one and it did not disappoint. We always to to plan some time on the weekend to stop by, stroll around and hang out in the comfortable chairs they have.

I worked with Brenna to get price quotes for a refrigerator. She was always available when I…read morecalled, and she was quick to respond to my emails, providing me with all the necessary details. Although we didn't end up buying the refrigerator from Ferguson due to the high delivery costs, Brenna was an absolute pleasure to work with.

Beautiful selection. Exclusively a showroom. I am remodeling two of my bathrooms currently and…read moredecided to stop by after my haircut at Hammer and Nails. I was not greeted at the door by the gentleman sitting at the desk. Which I assume is his responsibility(the desk appears to be reception?) I walked toward the bathroom area past a young lady at her desk who was shuffling some papers around and appeared to be avoiding eye contact. I greeted her and she said hello as I kept walking. At no point in the short visit did anyone follow up or approach me. Or even greet me. I felt slightly insulted and turned off by that and decided to head out. The gentleman at the desk had a meme or two up scrolling and there was not a word as I left. With so many options for purchasing, I would hope that these companies appreciate the value of someone getting out of their car and walking into their location. Bummer, could be a nice place

We had an issue with our main refrigerator and went to Lowe's here in our small town. Their…read moresolution was to sell us an new refrigerator. I wasn't convinced and called the folks at Herald's. Instead of trying to sell us anything, they put a repairman, Curtis, on the phone. After what I told him about the refrigerator, he diagnosed it and told me he'd order the part and have it installed in a couple of days. Their service, kindness, and professionalism was impeccable. The refrigerator is humming along for about 7% of what I would have paid for a new refrigerator. If you live in the Mount Vernon, Ohio and surrounding area, and you need a repairman, or a second opinion, come to Herald's. They'll treat you right.

We just experienced the finest customer service that we have ever had. We bought a refurbished…read moredryer at Herald's and probably would not get delivery until the next week. There as a nice young man behind the counter and he said he would bring it up later that day, which he did. It was T. J. Franz and he told us that he and his wife would officially be the new owners of Herald's on April 1st. His business philosophy will be customer service when it is possible. If you are interested in buying what they sell, please give this young couple a chance to sell and service it for you. The good staff will mainly stay the same and will share his goals. We wish T. J. and his wife much success with their new business venture. He really came through for u Susan Huggins/Fredericktown

I got my washer delivered from contractors from Appliance Factory. The installation was great and…read moretook away the old beat up washer. The delivery guys had to used a rental truck to carry new washer, and it did not have the owners manual for the GE Washer and Zip Ties. The one of the delivery drivers installed my washer and figure out way to do it without the Zip Ties for right now. I had to call the Sawmill Road Store to tell them I did not an Owners Manual and the salesperson sent to email to inbox that I printed 30 out of the 60 pages because the other 30 pages was in Spanish. I was happy about installation and getting the Owners Manual of the GE Washer that was bought for me. Still a great value to go to Appliance Factory and Mattress Kingdom. Thank you so much.

I would NOT recommend this place. Everyone here looks and…read moreacts like a used car salesmen and to be honest, their prices are crazy high. Higher than almost any other appliance/mattress store around I would AVOID

They have just what you need for you do-it-yourself appliance repair needs. Look up the part number…read moreon the part or online, give them a call.

Quick reply time, service was fast and now my dryer is fixed. Very happy with S&K, we will…read moredefinitely use them again in future.

My refrigerator died after thanksgiving , no big box stores had any in stock. I was suppose to get…read moreone in a week, it was damaged when it was delivered, and I couldn't get an answer if or when I'd get another one. My husband found Willmans on yelp, I called, they had one in stock and could deliver the next day. No charge for delivery, or removal of the old one. I wish I'd known about them first!!!!

From the owner: Willman Furniture is a family-owned discount Furniture, Bedding and Appliances store based in…read moreUrbana, OH. Willman Furniture serves customers in Urbana with low prices on Furniture, Bedding and Appliances products and top notch customer service. Our knowledge of the Furniture, Bedding and Appliances we sell sets us high above the competition. Willman Furniture is an authorized dealer of such brands as Andal Amish Made Bedroom Furniture, Ashley Furniture, Best Home Furnishings, Brooksfurnitureco, Jamison Bedding, and more. We can help you select your new Furniture, Bedding and Appliances purchase at any budget. We look forward to seeing you at Willman Furniture, serving Urbana in Ohio .

My new frame and mattress were delivered today and I had a 5 star experience from the store all…read morethrough out the buying and delivery process. The 3 gentleman who delivered at my property today were courteous, respectful, knowledgeable, prompt and helpful. I couldn't be any happier with the whole experience from beginning to end. Thank you!

Awful service. First the sales women we talked to ignored our calls so we went online to buy. After…read morewe bought our sofa we tried to set a delivery time and were told thier systems were down. After a week of calls to the store, the website and corporate we still have not heard anything back. The have basically stole our money and told us they can't do anything about it.

This review is for the Polaris location. Total Tech/Geek…read moreSquad appt 2:40 5/6/24 There are two closer Best Buys to my house... I choose this one whenever I need to have 1) something repaired/serviced/returned. 2) Need assistance in selecting an electronics item. I have had consistent good service here, where the other locations its been hit or miss. We are Total Tech Members, now called "My Best Buy Total" (such a dumb name change) Its their $179 extended warranty that covers everything you buy within a 2 yr purchase date. Sounds pricey.... Well, its benefited us every year without fail it has saved us far more than 179 per year. I highly recommend it and also recommend this location and staff: Today my appt was at 2:40. I get there, one person(DJ) is helping his customer. I stand in queue, DJ interrupts his session and kindly offers for me to sit at the open tech desk while I wait (so I did not need to stand) they must be able to see me via camera as Bryan Cowee comes out seconds later and greets me smiling with welcoming hello. We discuss my issues with my Nintendo Switch. It has 2 days left of its warranty. (Now thats important to the story). It no longer is letting me use the side controllers when used remotely... the which is 1/2 the point of owning a switch. Bryan examines them. He finds out that the console's lock to the controller is also broken. So the console needs to be sent out to be fixed and then after that is fixed it comes back to the ahop and then sent out again to another place for the separate issue of the joystick/controller. This weird shipping issue is a Nintendo issue, not necessarily a Best Buy issue. Knowing Nintendo is a pain in the butt to work with I ask... but when we bought this Total Tech- rep said if anything happens, anything at all, being it in, they exchange it for a new one. Well now enters the two days left on my warranty. Best Buy now will still replace it, but only after sending it out for repair(bunmer for the customer, but a good business decision, it makes sense)... if it cannot be repaired, it then gets replaced (fair). However, I quickly realize that if this sends out for one thing by the time it comes back to be sent out for the other issue, it's then out of warranty. I bring that up. Bryans is busy truing set up the transaction on his laptop and says. "Yeah that could be problematic, but right now my system to set up the repair has crashed." He asks For help, dJ comes over after he is done with his client. He cant get it to work on his. They go to the main terminal. System is still crashed. They literally couldnt get the system to process the repair ticket. Bryan picks up the phone calls Naag, (Im unaware that he is advocating for me... due to the warranty timing and due to their system crashing, Naag the department head goes to advocate for me to Kumar, a manager and in less than a few minutes Naag comes over with a big red box! Nintendo switch boxes are RED. It was a brand new Oleg Switch. Yay! Thank you Bryan, Naag and Mr Store Manager. Since they couldn't get the system to boot up and since there was two days left on my warranty counting that day.... They, without me begging, pleading put their customer first and switched out the switch! The entire session from sitting down to product in hand took maybe ten minutes. Not long at all! I have had other trips in where I have been helped by Bryan. He was very knowledgable in those sessions. Those times went smoothly, too. Ive purchased apple products from Naag a year ago (2 iP, fancy keyboard . His helpfulness on the sales floor has been above and beyond. I actually now search him out when I have a question. I recommend this location. They really try hard to help the customer. Also, I recommend the Geek Squad and the new "My Best Buy Total" despite the really long and dumb name.

Inside scam going on at Morse Rd Best buy. Get your personal info off there system. Things were…read moreordered and picked up, someone couldn't have done this alone with just hacking a card. This was done local.