High praise for this business! We live in a historic home that we purchased from a flipper. We've…read morelived in the home for 5 years and we're constantly finding things that need fixed because the work performed originally was all wrong. The front door has been on our list for a long time. I went to 4 different companies to quote the project. One company said they wouldn't do it because of the complexity. One said it would take 6 months to get a specialty door ordered and they wanted half the money up front. So basically paying thousands of dollars for a door I won't see for the better part of a year. Pass. The other company said they would need to rip the door off before they could give me a quote. Nightmare all around. Broadview was able to provide a reasonably priced quote and a 3 month lead time that ended up collapsing down to 2 months! I communicated with Ed for the sale and contract. My installation team was Randy, Bart, and Jamie. Absolutely stellar crew. Outstanding craftsmanship that exceeded my expectations. I did not think we'd get that door centered on the opening due to complexities of the HVAC and structure of the original door vs the new door. It looks marvelous like it was meant to be there, centered, correct size and color. One of the guys said they've been doing this for 42 years and this was the second hardest door he's done. And the only reason he could do it is because he worked in New England where all the homes were old. They also installed 3 layers of insulation because our door had none. Like I said, the list for this home never ends. Grateful for the team, their pristine attention to detail and their commitment to craftsmanship. We are thrilled with our new door!

Edit as of 3/9/2022: A couple days later I went outside to do some chores as it was warm weather…read moresince finally getting my windows installed, and noticed a very bad caulk job where the window was not sealed properly and damage to the structure below the window. I am also attaching pictures of the caulk job and the damage that was done below the window. Overall with this experience I would not recommend this company. I had ordered windows in September of 2021 and still have not had them installed as of 1/29/2022. The second week of December 2021, I had called to see where the windows were and how much longer it would be until install. It took 3-4 days in order to get an answer. The receptionist would constantly put me over to people who had no idea what was going on and would promise to give me a call back, which would never happen. The Week before Martin Luther King Dr. Day, I finally get a call from who I think is the owner who said that they have my windows, and they could install next day. Unfortunately I work in health care and it is almost impossible to get off at that short of notice, which is something I feel like this person could not grasp. We settled for Martin Lurther King Jr. Day because I was off work. Unfortunately I was scheduled for install in the morning and we had 4-6 inches of snow and according to the owner they had the truck which was stuck in Delaware. No big deal, these things happen and I would feel awful if someone got into a traffic accident or hurt, and said that he was very sorry and would try to reschedule on a Saturday, which was something they rarely do. He said he would call up a team and would call me back to confirm. Never did call me back pertaining to scheduling on a Saturday. I am now suppose to get them installed the second week of February, we will see if it actually happens this time. Overall I have been very underwhelmed with the communication of this company and at this point the amount of money paid is not worth the service, especially one that I have yet to receive almost half a year later

So, two years ago, we had our windows replaced, on the second floor. A year after, only in the…read morewinter, water was seeping underneath the windows, all six. The tech came out and said it was humidity. So this winter, I got a dehumidifier and a hydrometer, and our humidity is consistently at 40 to 45%. For the second floor, that isn't bad. We not only have water seeping through, but the real cold days have ice forming. I believe this is a result of air leaking through. The caulk is already cracking. Not a happy customer at all. Zen hasn't contacted me back yet either. I don't even know if they are still in business which is worrisome. I don't recommend them. If you do go with them, and you are in ohio, good luck. Updated with a youtube video: https://youtu.be/TeX9oNy5BjQ

Zen windows is a great company to work with. Very efficient work and reasonable price for even just…read moreone single window. If I would ever replace any of my windows again, I would definitely come back to them.

Had Joe from Window Gurus take a look at our 20 year old Pella replacement windows (had been…read moreinformed by Pella that they no longer service that generation). Joe looked everything over carefully and diagnosed the problems. He gave us options without pressure

Consultant was 37-minutes late and only stayed 5-minutes to tell me that they don't do reglaze or…read moresash replacements but if the sash was rotted they could rebuild it for $600-$700.

Our house is 30+ years old and we've lived here 26 of them. The windows are original and generally…read moreOK. We had 2 with seals broken that would show condensation between the panes, one that would not stay open, and many that were incredibly difficult to open. I called a random window company and let them know we did not want to buy new windows - just get ours fixed. That company did not offer that service but highly recommended Burgess. I wasn't aware that a window repair company existed and was glad to get the referral. I called Burgess and scheduled an appointment. They are great communicating and timely in their showing up and following up with an estimate. The person doing the estimate did a great job of educating me about what was needed and how the windows work. Without getting another quote, I hired Burgess to do the work. Again, the communication was timely and the repair person showed up on time. He did a great job of efficiently and effectively fixing our windows. He did most of the work outside and didn't leave any mess or trace he had been here after the work was done. He didn't take breaks even though I offered the use of our restrooms and also a drink (water, soda, etc.). He was quite and very quiet in his work. I often didn't know where he was or what he was working on as I was able to continue to work from home without disruption. If you're looking for repair I highly recommend Burgess. I know the price we paid to have functioning windows again was a fraction of what new windows would cost.

I seldom award 5-stars but this is my 2nd one this week. The seals had failed on our kitchen…read morewindow and the window always looked dirty, Despite repeated attempts to clean it (inside and out), it always looked bad. Then, considering the amount of time my wife spends in the kitchen, this window was a real sore spot for her. I contacted Burgess Window Repair. A gentleman (I think it was the owner) came out to give us an estimate for repair/replacment and he was very pleasant, polite and professional. He gave my wife an estimate for replacing the glass in the kitchen window and when she asked about some issues with the windows on the front of the house - he took the time to explain that we really didn't need any repairs but showed my wife how to deal with the condensatiion in the glass. The young man who came to replace the glass in the kitchen window was equally polite and professional and did a quick and efficent job of replacing the defective glass. The new window has given us a whole new view of the back year. I would HIGHLY RECOMMEND Burgess Window Repair.

THEY WILL SELL YOUR INFORMATION!! Solicited at our door despite our signs. Agreed to let them come…read morefor a free estimate and took our info/booked a date. They said they'd call a day before to confirm. No call. Never showed up for the appointment. They most definitely SOLD OUR INFORMATION. We have received endless calls, texts and emails from all kinds of home repair spam ever since. DO NOT FALL FOR IT.

It's great place to have any outside work you need done very knowledgeable! ILL GIVE to em when…read moreit's time for work to be done.I'll be calling them back!!They knew what they were talking about!

Quick service. Had to wait a bit for the window to be made. They replaced the window in our home to…read morematch a 90s era cream. Everything is black nowadays or maybe white. Cream is hard to find. Thanks for the service! I will recommend to a friend.

Great team from the techs to office staff. I shattered a full sliding door window while weed…read morewhacking and all of the other companies wanted to sell me a whole new set up for thousands of dollars. The Glassman of Columbus was timely with quoting and installation. They were accurate with their work at what I felt was a reasonable price.

If I could give them less than 1 star, I would. After my experience years ago at Vegerranian…read more(https://www.yelp.com/biz/vegiterranean-akron?hrid=Gy60gk0LRUzzCwFAYUeR3w), I thought I couldn't find anywhere to offer me a worse customer experience, but Dave at Iron Gate may as well have just said, "hold my beer, I can do worse than that." TLDR first: Dave, the sales rep, mis-measured my entry way and ordered a standard sized door. When the standard-sized security door came in four weeks later, the installer came to put it on and it didn't fit. He said they would either have to order a custom door, or shave 1/4" off of each side of our door jam. When I confronted Dave about how he mis-measured, he offered some claim that the door had a shim that kept him from being able to measure it right (even though that didn't affect the company who ended up getting it right). I was called a liar to my face and told that I should just take my business elsewhere. So I did. Now for the long-winded version. The lock on our old security door broke, and nobody makes pieces for that old lock anymore, so we started researching companies to replace it. Neighbors had warned us about Irongate, but the only other company to give us a quote at the time came back with a quote $1000 more than the one we got from Iron Gate, and we just couldn't pass up that price difference. It was going to be the exact same door from the same manufacturer. So we had Dave come out back in late August or early September and measure the entryway; he seemed nice enough at the time, very personable, like he knew what he was talking about. He said it was a standard sized opening, something that surprised me since our house is 120 years old and pretty much nothing on it is standard sized, But hey, he's supposed to be the professional and I watched him use the tape measure, so he should get this right. Since it was standard sized, it would only take four weeks to get the door in, and there wouldn't be an extra $250 charge for a custom door. Fast forward to install day (October 3) and I unexpectedly had to travel for work, but my father came up to be there so we wouldn't have to delay any longer. I got a call from my dad telling me the installer says the door was incorrectly measured, and that we have two options. Either they send it back and order a custom door that will take another five to six weeks to get in and cost an extra $250, or they can cut 1/4" off of each side of the door jam. I went back and forth on the idea for a few minutes before deciding to go with the custom door, although I was told I'd have to call in to officially order it since I'd have to cover the extra $250 charge. I called to Iron Gate later that day to find out what was going on with the door measurements and find out how they had gotten it wrong in the first place. Dave tried telling me that it was normal and that, "we work on these older homes in the area all of the time, and we just cut a little bit off of the door jam, it's no big deal." Maybe it is, maybe it isn't, but if you're going to be doing alterations and cutting my home, I feel like I should have been informed of that. What I had originally been told about the job they would do is they would remove my old door and install a new one. No actual alterations were ever mentioned. So I told them I would have to think about the decision for a few days and get back to them. About a week later I decided to go into Iron Gate's office myself and talk to them in person. I expressed my frustrations to Dave that it was now going to take another 5-6 weeks before we even had our door, at which point he cut me off and said it would be eight(!) weeks to get the custom door in. I called him out and asked why he had just told me five-six weeks the week before, and he just made a noncommittal comment about Iron Gate being at the mercy of the manufacturer for timelines. This same manufacturer makes the doors for the company who did our install for us, and had a custom door to us in four weeks flat from our original order date, but that's another review in and of itself... Admittedly, I got a little heated and asked what Dave and Iron Gate was going to do to make this right for us, since it was their original measurements that were messed up in the first place. Dave said, "Nothing. This is the price, take it or leave it." I expressed my frustrations again, and told him I wished I had taken my neighbors' advice when they told me to avoid using Iron Gate because of their bad experiences. He asked why I didn't do that, and I said, "Because you were $1000 cheaper than they were." When I told him I got other quotes after we had hired them, that were similar in price, he called me a liar and said they were the only ones who did this type of work. I canceled my order and demanded all of my money back (which I got). Argh, character limit reached, but long story short don't ever do business with these people!

Garrth, Great experience, replaced all the…read morewindows on our house including custom security bars and three security doors. All work and product was of a high standard and conducted in a very professional manner. I will use them again.

We used K.D. Yoder on our remodel project for new windows on recommendation from our condo board…read morepresident. We couldn't be any happier the way they turned out. Windows came in as promised and were professionally installed. We would definitely use them again.

We had a very disappointing experience with this company, specifically with the window and door…read moreinstallation. Nearly half of the windows installed are unsatisfactory -- several won't open, some have poor seals, and multiple screens arrived ripped or damaged. The door installation was also done incorrectly. The door does not lock properly, and the doorknob was installed noticeably crooked, which is both frustrating and concerning from a workmanship standpoint. Communication throughout this process has been poor. Despite raising these issues, it has now been over a month and the problems with the windows still have not been properly resolved. We also used this company for siding, and that portion of the project went much better, which makes this experience even more frustrating due to the inconsistency in quality. Unfortunately, based on our experience with the windows and door, we would not choose this company again and wish we had gone with a different provider.