We called American Air to get an estimate for a Rheem furnace, a/c and heat pump, system. They…read moresent us a quote for this system and we accepted the quote. We did not finance through their preferred lender, I was required to take them a check to their office in Grove City. The in person sales estimate guy was attentive to get the sale. He sent an estimate via email which I had to sign and agree to terms and conditions. When I tapped the terms and conditions it did not show any terms and conditions, it just allowed me to sign the acceptance box and submit the agreement to buy the Rheem system. I also chose an optional whole house surge protector which is apparently not compatible with my now discontinued breaker panel boxes. I was not offered a refund, I was offered an in line surge protector just for the outside ac/heat pump unit or extended cleaning service and 4 years of air filters. I drove an hour to their office, Debbie leaves at 4pm, apparently she is the sales/installation guru. She did not leave anything for Savannah the service staff guru for me, just indicated I was dropping off a payment. I was there for 45 minutes, I left with a three sentence term and conditions sheet, another copy of my "contract" which is just a copy of my estimate and a receipt which is written on a screen shot of the note in the office computer that indicates the price is reduced because I paid in full up front. This morning I received a new acceptance estimate to sign, that was followed up by a phone call from Dusting the sales guy. While I was in the office, Dustin was expecting me to walk out the door after paying them $14,287, with a verbal agreement of our contract nd not a printed contract, no terms and conditions, and no receipt of payment. While waiting for the documents I expected to have in their office, Dustin was called to get documents. He could not produce a contract, terms and conditions, or a receipt and he was also suddenly deaf. He sent a list of components I was buying and a copy of the estimate a second time. He was able to hear and comprehend Savannah, but unable to hear or understand me. This morning he sent a new estimate indicating the reduced price of the purchase and installation, and called a few moments after I opened it. This morning he was also deaf and unable to understand me, he informed me of the optional purchase issue and the options which are worth half of the price of the whole house surge protector that is incompatible with our electrical panels. He did not answer my questions and just talked over me. I called Debbie to clarify, she reiterated what Dustin said and told me we were still on for Tuesday for the installation, then in mid sentence started talking to another person. I silently waited for her to return to me but she kept talking to the other person and just left me hanging. Yesterday, I was promised verbally a one day installation, but was told it was a two man job and they didn't have a second man yet. So she foreshadowed having only one person for my installation which means to me there will either be a delay in someone coming out to do the installation or one guy is going to come out alone and he will need two or more days to do the installation. Sales pitch was great, but once I accepted and paid for their products and services everyone's demeanor changed from being helpful and service friendly to rude and inattentive. My service date is six days away, I am sitting here highly concerned that I am not going to get the service or products I was verbally promised. Since speaking to Debbie about accepting their service, my experience in their office, and my interactions with Dustin and Debbie this morning I am extremely concerned this purchase and installation, and possibly future services are not going to be what is advertised by American Air. Did I mention my "Contract" does not indicate an installation date? I just have the verbal appointment date and nothing in writing. I also called to just have the whole house optional surge protector cost refunded instead of getting the inline surge protector the extended service plan or life time/4 years worth of filters and Dustin tried to refuse and then deferred to doing me a favor by taking 8% off by paying upfront (an offer every A/C company we received an estimate 5 different companies gave us estimates.). I did mention he was doing a car salesman tactic by making verbal promises or pretending to be doing me a favor by giving me a discount that he does for no one else. They did not give me a contract, I accepted an estimate, they voided the first and the second. I am awaiting a third that should reflect an over payment of $345-395. I will update once the installation is completed and we have had some time using the new equipment.