We had an issue with our main refrigerator and went to Lowe's here in our small town. Their…read moresolution was to sell us an new refrigerator. I wasn't convinced and called the folks at Herald's. Instead of trying to sell us anything, they put a repairman, Curtis, on the phone. After what I told him about the refrigerator, he diagnosed it and told me he'd order the part and have it installed in a couple of days. Their service, kindness, and professionalism was impeccable. The refrigerator is humming along for about 7% of what I would have paid for a new refrigerator. If you live in the Mount Vernon, Ohio and surrounding area, and you need a repairman, or a second opinion, come to Herald's. They'll treat you right.

We just experienced the finest customer service that we have ever had. We bought a refurbished…read moredryer at Herald's and probably would not get delivery until the next week. There as a nice young man behind the counter and he said he would bring it up later that day, which he did. It was T. J. Franz and he told us that he and his wife would officially be the new owners of Herald's on April 1st. His business philosophy will be customer service when it is possible. If you are interested in buying what they sell, please give this young couple a chance to sell and service it for you. The good staff will mainly stay the same and will share his goals. We wish T. J. and his wife much success with their new business venture. He really came through for u Susan Huggins/Fredericktown

Very Good, love shopping at Menards! People are helpful and courteous…read more When you walk in the atmosphere is always nice! Menards has such a wide variety of products and really great prices! It's a great place if you need Home improvement supplies, patio, garden, paint, carpet remnants, tools, cleaning supplies, some groceries and so much more! I could spend hours shopping at Menards!

This place is a great place to come if your looking for stuff for the house. Alot of different…read moreitems and manufacturers to choose from. They don't have much food but still enough to get the job done. With us being from Arozona this was our first time being in one and it did not disappoint. We always to to plan some time on the weekend to stop by, stroll around and hang out in the comfortable chairs they have.

I would not recommend purchasing from this company.While their prices may be lower than some…read morecompetitors, my experience has been extremely disappointing. I purchased a brand-new high end Frigidaire Professional range from Appliance Factory approximately two years ago, and it has been used very lightly. Recently, the cooktop burners stopped heating properly. Following basic troubleshooting, I turned the breaker off and then back on. When power was restored, there was a loud electrical pop, and the back of the range began smoking and developed a burned hole in the metal panel near the power cord connection. I contacted Appliance Factory and spoke with the manager. he told me he had "never" heard of this happening and immediately stated there was nothing they could do because I did not purchase the extended warranty. When I explained that the failure was due to the power cord that Appliance Factory installed and asked whether they would consider assisting in good faith since the failure was related to the installation, I was told there was nothing they could do. I wasn't expecting a free replacement- I was simply hoping they would stand behind their installation or offer some level of assistance. Instead, I felt my concerns were dismissed without any effort to investigate the cause of what appears to be a serious electrical failure. I understand that warranties have limits, but customer service also matters. Based on my experience, I would not purchase from Appliance Factory again..

I would NOT recommend this place. Everyone here looks and…read moreacts like a used car salesmen and to be honest, their prices are crazy high. Higher than almost any other appliance/mattress store around I would AVOID

My refrigerator died after thanksgiving , no big box stores had any in stock. I was suppose to get…read moreone in a week, it was damaged when it was delivered, and I couldn't get an answer if or when I'd get another one. My husband found Willmans on yelp, I called, they had one in stock and could deliver the next day. No charge for delivery, or removal of the old one. I wish I'd known about them first!!!!

From the owner: Willman Furniture is a family-owned discount Furniture, Bedding and Appliances store based in…read moreUrbana, OH. Willman Furniture serves customers in Urbana with low prices on Furniture, Bedding and Appliances products and top notch customer service. Our knowledge of the Furniture, Bedding and Appliances we sell sets us high above the competition. Willman Furniture is an authorized dealer of such brands as Andal Amish Made Bedroom Furniture, Ashley Furniture, Best Home Furnishings, Brooksfurnitureco, Jamison Bedding, and more. We can help you select your new Furniture, Bedding and Appliances purchase at any budget. We look forward to seeing you at Willman Furniture, serving Urbana in Ohio .

I've shopped A LOT at this store (spent over 20k the past year) remodeling a two-story house in…read moreGalena. While I'm pretty knowledgeable about most things when going in and making a purchase, I've found that many of the staff here at this location are not. Recently we had some blinds cut as we finished up our remodel and the first batch we had cut was by a very experienced staff member and his cuts were perfect. The second time we went back a different guy cut the blinds (we had to find the boxes for him, he didn't know they even had the product and told us they didn't have them, until we showed him where they were). When he went to cut the blinds he told us he didn't use the cutting chart with the machine and just eyeballed them according to our measurements. Guess what? We had to return three of them because his cuts were so far off they didn't fit our windows. His cuts were also extremely sloppy, jagged, crooked, etc., and yet this guy worked IN the blinds section, so he had no excuse. Another time I was in the tools section and asked the associate assigned in that section about a masonry blade they had in stock. She was utterly clueless. She had no idea what a masonry blade was or what it would be used for. Basic stuff. Obviously no training, yet this particular associate (a middle-aged woman who I know has been there a long time having observed her before numerous times), couldn't tell you the first thing about the blades in stock. She was like huh? And walked away. I've also noticed that when you are in the electrical, plumbing, lumber, and tool sections, do not expect any help unless you are willing to wait in line at the front desk or pro desk. I've personally seen associates in these sections see you in an aisle and do an about face and walk down a different aisle to avoid a customer who may have a possible question or even avoid greeting them as they passed. This is not an isolated incident as I've observed this many times. In the tool sections (the highest profit section of the store) you almost NEVER see associates in those aisles. They should have someone their constantly. It's almost impossible to find associates in that section unless you go to the pro desk and request it. Considering everything is locked up in cages it's a major pain. When i worked for Home Depot 20 years ago as a high school and college student they were firing the associates at stores across the country (order came down from HQ), for associates that were observed avoiding customers, etc. They need to start doing this again. I also know where the break room is in this store having been a former employee years ago and almost every time I'm at this location (the breakroom is just off the lumber area), you can hear all the associates in the break room laughing and jabbering away. Why aren't they on the floor working? Again I've observed this many times at different times of the day. Like were talking groups of people not just a few people on lunch or 30 minute breaks. Are these folks getting paid to just sit in the break room for hours on end? Seems like it. Inexcusable. If HD HQ knew this, heads would roll.

purchased a gas grill and had Home Depot assemble it. when we got to my SUV found that the two…read moreside tables did not fold in. Billy and Austin got tools and removed one of the sides. they were then able to lift it in. would not take a tip. great job above every day service!

I just found this hidden treasure. I was so excited because I love to get a good deal. The space is…read moresmall but they have a little bit of everything. Some items are in bins so you do have to dig. I found some really good prices on baby items. The owner of the space was very nice. I will be a repeat customer, because I love to shop especially when it is discounted.

Bought a very expensive dishwasher and it literally broke a few days after we had it 1 year. We…read morecalled and they said there is no replacement parts because we were sold an old model and there's nothing they can do. Apparently they don't stand by their products they sell at all. Go elsewhere.

Could not talk with a living person over phone. You may have…read moregood stuff but if you don't have time to talk, well, I have more options on line. Goodbye.