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    Lewis Center Liquidation

    4.0 (1 review)

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    2 years ago

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    Jack's Appliance

    Jack's Appliance

    2.3(14 reviews)
    11.2 mi
    $$

    Could not talk with a living person over phone. You may have…read moregood stuff but if you don't have time to talk, well, I have more options on line. Goodbye.

    Doug... If I could give 0 stars, I would. Where to start: Unprofessional, untimely, and overall…read morerude. We needed a wine refrigerator by a specified date that was given to Doug at the time of our original order. He promised that he would have the delivery in time for our house warming party which was 2-3 weeks from our order date. Because of his verbal commitment that our order would be here in time (& delivered), we cancelled our order for the same appliance with BestBuy, who wasn't going to meet the delivery deadline needed. Well, as you can guess, Doug didn't pull through. Instead of giving us updates on the status of our order the week we needed it, he didn't return phone calls, pointed his finger at the appliance manufacturer, and provided zero solutions/accommodations to remedy the issue at hand. When we finally did get ahold of him, we decided to cancel our order since his promise wasn't upheld. BestBuy has a significantly better warranty program and customer service platform, so we decided to reorder the appliance through them. When informing Doug that we were going to cancel our order, he was upset (probably because he was losing a commission) and said that we would receive a check in the mail for our refund. I politely informed him that we would like a refund to the credit card we originally paid with and he said, "that costs us money, we would prefer not to do that." Well, Doug, that's unfortunately the cost of business when you don't deliver on the commitments you make. A few days later, Doug calls to inform me that the wine refrigerator has arrived and we can still take the order, if desired. I told him that we would pass, due to the negative experience we had with Jack's Appliance and he proceeded to tell me that they would be charged a $500 restocking fee with the manufacturer to send the appliance back. I told him that it wasn't my problem, which he then tried telling me that it would be deducted from my refund. I know, it's almost comical at this point, but keep reading... We never signed a purchase order with Jack's, we didn't even receive a receipt from Jack's for our order, and it was never disclosed throughout multiple conversations that a "restocking fee" would be charged for cancelling a fully refundable order. When informing Doug that we would not be paying the restocking fee for their mishaps, he told me that I would receive a refund check in the mail, less $500 for the restocking fee, and proceeded to hang up before I could get another word out. When I attempted calling back, he didn't answer. Surprise! Haha. If you're looking for subpar service, a grumpy sales associate with no business acumen, the delayed arrival of your order, and a partial refund for never receiving your appliance(s), Jack's Appliance in Hilliard is the place to shop!

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    Jack's Appliance
    Jack's Appliance - Great service, salespeople don't try to sell you too of the line just for the name.

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    Great service, salespeople don't try to sell you too of the line just for the name.

    Herald's Appliance & Electronics

    Herald's Appliance & Electronics

    4.4(7 reviews)
    32.4 mi

    We had an issue with our main refrigerator and went to Lowe's here in our small town. Their…read moresolution was to sell us an new refrigerator. I wasn't convinced and called the folks at Herald's. Instead of trying to sell us anything, they put a repairman, Curtis, on the phone. After what I told him about the refrigerator, he diagnosed it and told me he'd order the part and have it installed in a couple of days. Their service, kindness, and professionalism was impeccable. The refrigerator is humming along for about 7% of what I would have paid for a new refrigerator. If you live in the Mount Vernon, Ohio and surrounding area, and you need a repairman, or a second opinion, come to Herald's. They'll treat you right.

    We just experienced the finest customer service that we have ever had. We bought a refurbished…read moredryer at Herald's and probably would not get delivery until the next week. There as a nice young man behind the counter and he said he would bring it up later that day, which he did. It was T. J. Franz and he told us that he and his wife would officially be the new owners of Herald's on April 1st. His business philosophy will be customer service when it is possible. If you are interested in buying what they sell, please give this young couple a chance to sell and service it for you. The good staff will mainly stay the same and will share his goals. We wish T. J. and his wife much success with their new business venture. He really came through for u Susan Huggins/Fredericktown

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    Herald's Appliance & Electronics
    Herald's Appliance & Electronics

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    Lewis Center Liquidation - homedecor - Updated May 2026

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