I will never trust another company to handle my appliance repairs. This company is honest, upfront,…read moreand does fantastic work. I can't recommend them highly enough. They've saved me so much money by repairing verses replacing my products.

Our gas oven stopped working properly. Mike checked codes and replaced the bake ignition at first…read moreevaluation. Subsequently things still weren't working right and I relayed info to him. It was determined the mother board was an additional problem. He ordered the part and made another visit to replace without additional service visit charge. He was very informative on how the oven works and issues to look for. I also appreciated when initially calling for first appointment the initial service fee was quoted and model information obtained so he could have some of the most common parts potentially needing replacement were available for quicker service. All staff very friendly and professional.

Could not talk with a living person over phone. You may have…read moregood stuff but if you don't have time to talk, well, I have more options on line. Goodbye.

Doug... If I could give 0 stars, I would. Where to start: Unprofessional, untimely, and overall…read morerude. We needed a wine refrigerator by a specified date that was given to Doug at the time of our original order. He promised that he would have the delivery in time for our house warming party which was 2-3 weeks from our order date. Because of his verbal commitment that our order would be here in time (& delivered), we cancelled our order for the same appliance with BestBuy, who wasn't going to meet the delivery deadline needed. Well, as you can guess, Doug didn't pull through. Instead of giving us updates on the status of our order the week we needed it, he didn't return phone calls, pointed his finger at the appliance manufacturer, and provided zero solutions/accommodations to remedy the issue at hand. When we finally did get ahold of him, we decided to cancel our order since his promise wasn't upheld. BestBuy has a significantly better warranty program and customer service platform, so we decided to reorder the appliance through them. When informing Doug that we were going to cancel our order, he was upset (probably because he was losing a commission) and said that we would receive a check in the mail for our refund. I politely informed him that we would like a refund to the credit card we originally paid with and he said, "that costs us money, we would prefer not to do that." Well, Doug, that's unfortunately the cost of business when you don't deliver on the commitments you make. A few days later, Doug calls to inform me that the wine refrigerator has arrived and we can still take the order, if desired. I told him that we would pass, due to the negative experience we had with Jack's Appliance and he proceeded to tell me that they would be charged a $500 restocking fee with the manufacturer to send the appliance back. I told him that it wasn't my problem, which he then tried telling me that it would be deducted from my refund. I know, it's almost comical at this point, but keep reading... We never signed a purchase order with Jack's, we didn't even receive a receipt from Jack's for our order, and it was never disclosed throughout multiple conversations that a "restocking fee" would be charged for cancelling a fully refundable order. When informing Doug that we would not be paying the restocking fee for their mishaps, he told me that I would receive a refund check in the mail, less $500 for the restocking fee, and proceeded to hang up before I could get another word out. When I attempted calling back, he didn't answer. Surprise! Haha. If you're looking for subpar service, a grumpy sales associate with no business acumen, the delayed arrival of your order, and a partial refund for never receiving your appliance(s), Jack's Appliance in Hilliard is the place to shop!

I got my washer delivered from contractors from Appliance Factory. The installation was great and…read moretook away the old beat up washer. The delivery guys had to used a rental truck to carry new washer, and it did not have the owners manual for the GE Washer and Zip Ties. The one of the delivery drivers installed my washer and figure out way to do it without the Zip Ties for right now. I had to call the Sawmill Road Store to tell them I did not an Owners Manual and the salesperson sent to email to inbox that I printed 30 out of the 60 pages because the other 30 pages was in Spanish. I was happy about installation and getting the Owners Manual of the GE Washer that was bought for me. Still a great value to go to Appliance Factory and Mattress Kingdom. Thank you so much.

I would NOT recommend this place. Everyone here looks and…read moreacts like a used car salesmen and to be honest, their prices are crazy high. Higher than almost any other appliance/mattress store around I would AVOID

Eddie came to my home on a Saturday! He fixed a short in the wiring in my dishwasher. He was honest…read moreand didn't try to charge me for something I didnt need. He even called to let me know he would be a little later than discussed.

The first time John's Appliance fixed our fridge, we thought he was too good to be true. The second…read moretime he came to fix a different fridge, we were convinced that John's Appliance Repair is one of the best true examples of outstanding workmanship, skill and talent. He really knows what he's doing. Is a great family man. Fantastic work ethic. Reasonably priced. Once he fixes it, it stays fixed.

They have just what you need for you do-it-yourself appliance repair needs. Look up the part number…read moreon the part or online, give them a call.

Quick reply time, service was fast and now my dryer is fixed. Very happy with S&K, we will…read moredefinitely use them again in future.

They have some great appliances furniture services are great atmosphere is good staffs friendly…read morevery helpful their great for community's

It was a pleasure meeting store manager/owner ANDY when I stopped in PRIME Furniture recently…read morelooking to purchase the Ashley Montelaine upholstered antique white panel bedroom set. I had shopped around at multiple area stores, but PRIME had the absolute best price and customer service. The entire furniture selection and order process exceeded my expectations because of the superior customer care provided by ANDY. The furniture was ordered on 5/22/25 and was delivered a week later....very fast turnaround time. The furniture was expertly packaged with lots of protection. It arrived without a scratch or flaw. The white glove delivery/set up service is the only way to go. It was fast and efficient thanks to the pros. All too often, customers only complain when something doesn't go right. I'm a firm believer in taking time to recognize individuals when they do an excellent job. We can all use more positive reinforcement and kind words these days. With that being said, I would like to extol well-deserved kudos to ANDY and his delivery "Dream Team" of CHAD & CHRIS for demonstrating the following fine qualities that begin with the letter "P" (as in PRIME furniture!)... *Passionate about their jobs *Pride in their work *Pros at what what they do *Project a positive attitude *Pleasure to work with *Provided a pleasant experience *Performed their jobs perfectly & properly *Penchant for pampering customers *Professional, patient, polite and possess personality plus! Thank you, gentlemen, for everything you did to exceed my expectations!

i've never had a perfect experience with Big Sandy and again today, almost. What furniture was…read morereceived is beautiful. After waiting three months you have expectations and they were almost met, almost. Missing an entire piece of a sectional is incredibly careless. The delivery team was awesome! Now back to waiting, again!

The BEST mattress selection is at the Dublin store where we met Travis who has worked there for 9…read moreyears. He was completely NOT high pressure, but answered questions and tried to help us figure out what we were looking for. They matched the sale price for Casper's online sales department. Travis set up delivery for us for 3 days later on Saturday morning. He was great. AND the delivery people took away our old mattress and set up our new mattress. They were very nice also.

I used Laurie Mechanical for a stove issue I was having. They did a great job and communicated well…read morethrough out process. I would use them again I really enjoyed their upfront pricing. That took away not knowing what to expect.

I patiently waited over a week for the service person to arrive and reached out several times. All…read morethe repair companies are booked days in advance. I reached him and he apologized on Thursday. We booked for Friday, he again, did not call or show up. I do not recommend this company if you have an emergency service need. Unfortunately, because it's my primary refrigerator and my kids are home for the summer, so it was filled with food, I took time away from my work. Since he did not show up, I had to throw away food and will receive no compensation for the lack of service. Please do not use this company.

I have a love/ hate relationship with this store…read more Love: Beautiful and diverse variety of plants and flowers Well stocked Close to home Lots of parking Hate: As several other reviews have mentioned....the staff is unfriendly bordering on hostile. You will be made to feel like a hassle if you ask for help. Expensive

Beautiful selection but horrible customer service. They never answer their phone and are very bad…read morewith phone orders. Also no one to answer questions even when you are there. XXX