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    Home Appliance Solutions

    2.0 (4 reviews)
    Open 9:30 am - 5:30 pm

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    2 months ago

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    7 months ago

    Lowe's is cheaper. Don't waste your time or money . No discounts even for open box. False advertising

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    5 years ago

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    Jordan P.

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    6 years ago

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    Jack's Appliance

    Jack's Appliance

    2.3(14 reviews)
    0.9 mi
    $$

    Could not talk with a living person over phone. You may have…read moregood stuff but if you don't have time to talk, well, I have more options on line. Goodbye.

    Doug... If I could give 0 stars, I would. Where to start: Unprofessional, untimely, and overall…read morerude. We needed a wine refrigerator by a specified date that was given to Doug at the time of our original order. He promised that he would have the delivery in time for our house warming party which was 2-3 weeks from our order date. Because of his verbal commitment that our order would be here in time (& delivered), we cancelled our order for the same appliance with BestBuy, who wasn't going to meet the delivery deadline needed. Well, as you can guess, Doug didn't pull through. Instead of giving us updates on the status of our order the week we needed it, he didn't return phone calls, pointed his finger at the appliance manufacturer, and provided zero solutions/accommodations to remedy the issue at hand. When we finally did get ahold of him, we decided to cancel our order since his promise wasn't upheld. BestBuy has a significantly better warranty program and customer service platform, so we decided to reorder the appliance through them. When informing Doug that we were going to cancel our order, he was upset (probably because he was losing a commission) and said that we would receive a check in the mail for our refund. I politely informed him that we would like a refund to the credit card we originally paid with and he said, "that costs us money, we would prefer not to do that." Well, Doug, that's unfortunately the cost of business when you don't deliver on the commitments you make. A few days later, Doug calls to inform me that the wine refrigerator has arrived and we can still take the order, if desired. I told him that we would pass, due to the negative experience we had with Jack's Appliance and he proceeded to tell me that they would be charged a $500 restocking fee with the manufacturer to send the appliance back. I told him that it wasn't my problem, which he then tried telling me that it would be deducted from my refund. I know, it's almost comical at this point, but keep reading... We never signed a purchase order with Jack's, we didn't even receive a receipt from Jack's for our order, and it was never disclosed throughout multiple conversations that a "restocking fee" would be charged for cancelling a fully refundable order. When informing Doug that we would not be paying the restocking fee for their mishaps, he told me that I would receive a refund check in the mail, less $500 for the restocking fee, and proceeded to hang up before I could get another word out. When I attempted calling back, he didn't answer. Surprise! Haha. If you're looking for subpar service, a grumpy sales associate with no business acumen, the delayed arrival of your order, and a partial refund for never receiving your appliance(s), Jack's Appliance in Hilliard is the place to shop!

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    Jack's Appliance
    Jack's Appliance - Great service, salespeople don't try to sell you too of the line just for the name.

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    Great service, salespeople don't try to sell you too of the line just for the name.

    Prime Furniture

    Prime Furniture

    4.2(6 reviews)
    2.2 mi
    Family-owned & operated
    Walk-ins welcome

    They have some great appliances furniture services are great atmosphere is good staffs friendly…read morevery helpful their great for community's

    It was a pleasure meeting store manager/owner ANDY when I stopped in PRIME Furniture recently…read morelooking to purchase the Ashley Montelaine upholstered antique white panel bedroom set. I had shopped around at multiple area stores, but PRIME had the absolute best price and customer service. The entire furniture selection and order process exceeded my expectations because of the superior customer care provided by ANDY. The furniture was ordered on 5/22/25 and was delivered a week later....very fast turnaround time. The furniture was expertly packaged with lots of protection. It arrived without a scratch or flaw. The white glove delivery/set up service is the only way to go. It was fast and efficient thanks to the pros. All too often, customers only complain when something doesn't go right. I'm a firm believer in taking time to recognize individuals when they do an excellent job. We can all use more positive reinforcement and kind words these days. With that being said, I would like to extol well-deserved kudos to ANDY and his delivery "Dream Team" of CHAD & CHRIS for demonstrating the following fine qualities that begin with the letter "P" (as in PRIME furniture!)... *Passionate about their jobs *Pride in their work *Pros at what what they do *Project a positive attitude *Pleasure to work with *Provided a pleasant experience *Performed their jobs perfectly & properly *Penchant for pampering customers *Professional, patient, polite and possess personality plus! Thank you, gentlemen, for everything you did to exceed my expectations!

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    Prime Furniture
    Prime Furniture
    Prime Furniture

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    Home Appliance Solutions - appliances - Updated May 2026

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