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    Aerus

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Capital City Appliance Service - The control panel after *I*, NOT CAPITAL CITY, cleaned with a qtip and 91% isopropyl alcohol. They didn't do anything.

    Capital City Appliance Service

    1.7(157 reviews)
    5.7 mi

    On 3/24/26 they quoted me a $475.65 part/labor repair, claiming they "found that the single water…read morevalve in the back [of the refrigerator] has a crack in it. I declined the service. When I opened the panel myself, I found the water line to the valve was simply disconnected. I picked a small broken piece of the water line out of the valve, snipped off an inch off the end of the tube to get to fresh material, and pushed the water line back into the valve connector. The pump was not cracked and works just fine. I completed the repair myself and it cost me absolutely nothing. I wish they would refund my $122 initial payment for a trip charge and misdiagnosis, where the tech could have done the same thing I did during his original visit, for no additional charge. I messaged the company the attached proof with pictures and they ignored me.

    This is the second time they are out to evaluate our washing machine. It is still under a purchased…read morewarranty so we thank goodness don't have to pay the service charge. Our machine is making a knocking sound but doesn't aways do it so last time we were told to record the sound and my husband did but that wasn't good enough . This time the guy had us run only towels and it didn't do it. He didn't do anything with the machine last time and it looks like he is going to ignore it again this time. So now if it does make the noise we have to save the load, hopefully it won't mildew before they come out. We can't wait for a catastrophic failure to occur with the machine.

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    Capital City Appliance Service - Water tube disconnected from valve.

    Water tube disconnected from valve.

    Capital City Appliance Service - The control panel before, *I*, NOT CAPITAL CITY, cleaned with 91% isopropyl alcohol and a Q-tip. They didn't do anything.

    The control panel before, *I*, NOT CAPITAL CITY, cleaned with 91% isopropyl alcohol and a Q-tip. They didn't do anything.

    Capital City Appliance Service - Broken piece of tubing removed from otherwise perfectly functioning water valve

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    Broken piece of tubing removed from otherwise perfectly functioning water valve

    Aerus - appliances - Updated May 2026

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