I needed a couple of specific items and asked two different team members for directions. Excellent customer service and I like the self-check outs. read more

I have been to many home depot store in various States and their customer service is always consistent. This location did not disappoint. The staffs are very friendly and super helpful. The staffs are also very knowledge in the area that they are working at. You can spend hours in Home Depot in getting ideas on home improvements or projects. We are thinking about renovating our home and we went to Home Depot on getting ideas on kitchen back splash and on blinds for the windows. The staffs there were extremely helpful on giving us ideas on how and what we needed to do to complete our projects. Home Depot is always a go to place for us when we are thinking about doing any type of renovation or repair to our house. The prices at Home Depot is also very reasonable. read more

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I come here to order custom blinds , Christina was very rude , inconsiderate, and unprofessional. She started dismissing me the moment she saw I was wearing headscarf and thought I wasn't going to buy over 12k motorized blinds . When I kept asking me questions about the different blinds she started becoming very rude and finally told me she wasn't going to help me . Called her manager who's retired could barely walk and he didn't even listen to what his customer had to say about her rude behavior . The first sentence that came out of his mouth was she would be the only one who would be able to place my order despite this other nice Indian worker who's was about to help me . Save your money for somewhere else . read more

Given my desire to tackle any project, Home Depot is definitely one of my top three retail stops weekly. Good friendly people and a desire to help DIYers. Just had to call out exceptional service this week. Had a warranty issue with a major appliance and the extended warranty company balked on the required support. I stopped in to talk to the team at the Orange Road store and they agreed with my issue and helped me through through coverage and resolution. We were so thankful. Thank you Ashley for your support and for digging in to help and working with your manager John to help us. You guys are the best. Glad to be a loyal customer. read more

I come here far too often. When I was a kid, I could walk down a toy aisle or electronics and daydream about make-believe adventures. Now I add up prices of tools to budget to make my projects a reality. I've used online ordering and the app mainly - I know enough to be dangerous, or know enough people to be more dangerous without talking to their employees. That means I know what they have, I know where it is at, so usually it's when I am blind or it's heavy that I'll request assistance. So four stars - because they have had stock, my orders are prepped, their app works, their staff and cashiers are friendly. The only thing that would make it better is if it was locally owned! read more

Employees are very knowledgeable and obviously have years of experience DIYing around the home. We have had some projects we weren't exactly sure how to execute. Went into Home Depot and the employees there pointed us in the right direction. They will open packages of screws to see if the fit is right for the piece we brought in. If you don't have the item, they will encourage you to buy several sizes and just return what doesn't work, even if the package is open. It's great, because you aren't risking buying the wrong ones and getting stuck with them. read more

I do not like writing reviews, but my attempt at buying a mower at this location was such a disaster I feel like it deserved one. I'm not even going to say anything negative, I'll just type out the timeline of events and you can make your own opinion of it. May 11th-Talk to employee at the store about buying a John Deere S160. Was told even though the floor model was gone to come back in the morning because they had 6 in stock. May 12th-Go back to the store to buy a mower. Different employee tells me they have no idea why someone else told me they had any in stock because they have 0. BUT, if I want to place an order I definitely should because they have some coming on Friday the 14th and it will be ready for me to pick up from the store after 10 am on Saturday the 15th. I buy a mower. May 15th-Talk a friend into breaking away from his weekend family time to go to the store with me in his truck to pick up the mower. Get to the store for yet a different employee to tell me they have no idea why anybody told me they were getting a shipment in because that wasn't true and they have no mowers. Stand at the desk for 45 minutes while the associate "clears everything up" and politely apologizes, gives me $80 back for all of the trouble, and promises me that a shipment is coming in on the 16th and I will have my new mower delivered to my house on either one of the 2 days I told them that I would be able to be home, the 19th or the 21st. May 19th-Receive a phone call from a different employee stating that my mower will be delivered on the 20th, the only day I asked them not to deliver it because I work 13 hour shifts and I didn't want a $3,000 mower sitting in my driveway all day long. Her response, "well so what, you live in a bad neighborhood or something?" May 20th-Receive a phone call while I'm at work at 7:45 in the morning from the Home Depot delivery guy picking up my mower from the Gahanna store asking me if I bought a used/damaged lawnmower because the mower at the store with my name on it had sun damage around the cup holder and had clearly been used. I politely called him back and thanked him for notifying me, but I informed him that I paid full price for a new mower. Mower stayed at the store. May 20th (later in the afternoon)-Receive a call from an employee at the original store stating that the shipment of mowers never came in and it would be in my best interest to just cancel my order and place a new one online. I asked them about the mower from this morning that was at another store with my name on it and they said they had no idea what I was talking about. Also, in order to get my money back I would have to stop by the store because I made the purchase with cash. I did not make the purchase with cash, I used a credit card. They would not return the money back onto my credit card because they were adamant that I used cash. I call the Gahanna store asking them if they had a mower there with my name on it. They said they did, but it was definitely used and had some damage around the cup holder. I go to that store after work and they at least thankfully returned the money back onto my credit card. Unfortunately they said the other store had already given me back $80, so there went the "discount" that the employee at the other store attempted to give me for my troubles. I tried to explain why I was given the $80 back, but I decided to not push my luck after I saw the very confused and puzzled look on the employees face. I asked her if the mower was still in the store because I would be interested in seeing it and hearing what the selling price would be, to which she told me "oh no, I'm sure they put it back on the truck and sent it somewhere else." On my way out the door I decided to walk by the mowers, which were located about 10-15 yards away from the desk I was being helped out. Of course there on the floor was the mower that the delivery guy had called me about from earlier in the morning. He kindly took a picture of the damage and sent it to me, so I know it was the same one. All I could really do at that point was laugh as I walked out the door. Also, my grass is now about 2 feet tall, so if anybody has any cows for sale that would be great. read more

The Home Depot - Hardware Stores Near Me - Powell, Ohio

I've heard people complain about the big box stores and poor customer service. But Home Depot Lewis center does a great job of giving excellent customer service. We had 3 appliances crap out around the same time. Checked out HD and found they had great sales going on during July. Bill was our sales associate and he did a fantastic job with us He was extremely knowledgeable of all the appliances and was very honest about the performance of the possible appliances we were looking at. Would totally back again, received great customer service and some pretty sweet deals on appliances read more

Horrible experience with delivery of $2500 in appliances... Delivery service damaged the washer, took it back with them and promised to return 2 days later... Didn't come back for 3 weeks, and then didn't bring correct replacement and wouldn't work with is on their 4 hour "window"... We ate busy working people with active kids, but they cant wait 10 minutes for us to get back from a soccer field. The WORST aspect is how the store manager and delivery company treated us, they absolutely do not care about the customer or their reputation... Apparently they are so big it doesn't matter how they treat people. Blatantly they really do not care about the hassle they've caused us which is more detailed than I will spend time with here or that we spent a significant amount of money or that the simple proper human thing to do is to be polite courteous and respectful. Not to mention in the service industry when somebody comes to you to spend a lot of money and pays for a service simply to make things easier and you make it infinitely more difficult and then add insult to injury that means that you are simply not a good person. That is the Home Depot manager we spoke with today. They were fine with us returning everything but want us to set up a "window" to have their delivery pick up what we do have which has been sitting in our living room for 3 weeks. No, thanks, we will keep what we have, apparently the profit isnt enough to matter to them anyways so we are not going to inconvenience ourselves further. Cross Home Depot in Powell off of your list! They are so untouchable and busy that they dont have to be decent human beings. read more

Please stop self checkout and teach your employees to save their personal socializing for their break. Our last 2 visits to your store were abrasive due to the little dark haired girl at the cash register that was blatantly annoyed with us that she had to end her conversation with her coworker to check us out. She was so rude! This time we went to self checkout and she hung over our shoulder like we were trying to steal something...asking us if we scanned every item. For all of that, she could have just checked us out herself! Menards still has employees checking people out and we don't have to wait for them to stop conversing with their coworkers; they are very nice. Walmart has self checkout and doesn't need to post an employee over the customer's shoulder to ask them if they scanned everything. They have cameras. Why don't you invest in some. Maybe then, people won't want to go to Menards instead. This is our last trip to your store! read more

This place has all your home repair and do-it-yourself things to get it done. I like shopping here since I feel that the prices are better than Lowes as well as the selection of all the items that one would need for a repair or project. There is always a person to greet you when you come in the door, and to see if you need help locating something in the store. This is helpful since I don't always know where I am going. There are also knowledgeable associates walking around the store to help you with any questions that you have, get something off the shelf, or figure out what you need for the project that you are working on. They have storage containers, practically anything you need to repair something in your home, washers and dryers, kitchens and cabinets, tile, raw wood, paint, and much much more. If you have an idea, be sure to stop in and talk with somebody about your idea and they can point you in the right direction and help you get started. I have learned much from the people at Home Depot. For example, I once saw what I thought was a mouse in my yard. Thinking it could attract snakes, I went to Home Depot to look for mouse poison, but the employee helped me realize I actually had moles. She also recommended which types of mole poisons worked the best and were easiest to use. read more

Their carpet department needs serious help. There was one person working that did not acknowledge our existence. Upon asking if he could get another sales person to help us and he said he would "try" to find someone. Hmm... 10 minutes later and no one is to be seen. Also there are next to zero samples to take. I'll be taking my business to Lowes. I hope Home Depot takes notice of the staffing issue and customer service issue at this location. read more

NEVER BUY AN APPLIANCE FROM THE HOME DEPOT! I used to spend a lot of $$$ at Home Depot. I recently purchased a refrigerator from The Home Depot after being convince that I would get 24 months interest free and 1 year no hassle returns. 52 hours after refrigerator was delivered I found it cheaper (by $600.00). I called Home Depot for price match and they told me every excuse they had not to honor the price match. They asked the manager if anything can be done and he said NO. I then told them I would like to return refrigerator and they told me that I can only return appliances within 48 hrs. I asked about hassle free returns and they told me that appliances were eligible for returns. Everything they told me was a lie. I will never buy another appliance from The Home Depot and their customer service is really bad. The store was located 8704 Owenfield Drive Powell, OH 43065 and the Manager is Doug Storm. read more

I am a seasoned general contractor, This used to be my go to spot for quality lumber and helpful employees. However for the past few months the quality and outright cleanliness of this lumber yard has sharply declined. When they dont have all aisles gated off with nobody working in them, there is usually product crossing the aisles which gets very frustrating. You want fresh drywall, forget about it. I would hope management has been notified and is trying to rectify the situation before it gets out of hand. read more

The Home Depot - This is the quality of wood they expect us to sort through - Hardware Stores Near Me - Powell, Ohio

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Came here on an early Saturday morning and everyone was so nice and helpful. Will plan on staying a Home Depot customer.

We moved to our new home and got a 15% coupon from Home depot (which is good) but the associates in this store are really bad. We wanted to buy a washer and dryer set, their price was $70 higher than other stores (Lowes, Best buy & Sears) but they apply 10% discount and match that price. Apparently they don't honor my 15% coupon (stupid reason) as their systems don't support this. The person at the appliance section also told us to get quote from other stores, because he doesn't believe customers/ competitor website for price. So he made us roam around (30 + miles) stores to get quote(which we did) and apparently they didn't match the price and I asked why did you asked us to get quotes. And his supervisor was repeating the same thing and informed us lowe's won't accept move-in coupon as well and told good for you if they accept, and he told that would be best deal. What a way to advertise for Lowe's!!! :) Apparently i got the washer & dryer in Lowe's for the $70 less from their price and got 10% discount( moving-in coupon) on top of it. So $120 less than Home depot price (after the discount) and that was good for me. I have bought lot of stuff from Home depot online after this experience i mostly won't buy in Home depot and rather buy in Lowe's as suggested by them... read more

Worst customer service in the carpet department. We were ready to drop some money and buy new carpeting but even though we asked for help they ignored us and even took care of another customer who had just walked in before us. Upon telling the unfriendly associate we were leaving, he just rolled his eyes at us. Big box store that can care less if they get your business or not. read more

This particular Home Depot did not have a single person working the register on a weeknight evening. The only register open were self check out. This made it long and confusing for people waiting to make a purchase. I only had a few items, so self checkout of not an issue but the waiting time was ridiculous. read more

I bought a new Weber grill here last month, was VERY excited about it, had been needing a grill but had other priorities. This location isn't too far from my house and I'd never really had questions about much or run into any issues at all. This time... not so much. Found the grill, went to customer service and asked that I get a new out of the box grill, not a floor model, not one that had been touched by countless people, just a new out of the box one built - which they do - and I'd pick it up in a few days. Was told not a problem, we'll take care of it and call you in a few days when the builder comes in, maybe Wednesday or Thursday. (This was Sunday around 1pm) so I agreed. Five hours or so later I get a call, builder came in today grill is built and ready for pickup. I go about an hour later to get it, they bring it outside, I help them load it in - not paying the attention I should have, and bring it home. Get it home, unload it, and realize the issue, tags are on it, dust and fingerprints everywhere - this isnt a new grill this is the floor model. I call the store, run down whats happened and get transferred to the manager, Heather. Heather listened to me and asked "what would you like me to do about it?" I listed off a series of reasonable suggestions, all of which she said no to. I never raised my voice, I never swore at her, just got "no". "no". "no". So when I ran down the scenario and asked her how she'd feel she refused to answer. Simply wouldnt be bothered and then hung up on me. Next day I went to a different HD in Gahanna on Hamilton and had the OPPOSITE experience I had here, which I'll review later. After I bought the 2nd grill (same model) I went to return this one and unfortunately lucked into Heather being there to accept the return. Didn't bother letting her know who I was, how she treated me, or anything, I decided if I wasn't going to get anywhere on the phone, get no answers, refusals to answer, and then hung up on, I wasn't going to cause a scene in a store because she chose to not understand the concepts of active listening or good customer service. I won't go back here again, I will continue to go to the HD on Hamilton and recommend that if anyone ends up having to speak to Heather about a problem, prepare to encounter a manager that doesn't care about your problem. read more

Just got really crappy service at this Home Depot. Asked the person at the "service" desk if she could call someone to help with patio furniture. She rolled her eyes, rubbed her head and said "I don't think there is anyone here". Really. I'm looking at an item that costs hundreds of dollars and there is no one to help. Bad answer! We walked out. read more

We just moved into a new house and I've never been to Home Depot so much in my life!! I've had pretty good experiences at this location. There's usually someone around to ask for help and the customer service has been great. The employees have been knowledgable and have helped me out a lot. I think I've become friends with the lady who works at the customer service area because I've been there so much to return and buy things the last few weeks! read more

Sometimes it's hit or miss with appliances. We have gotten great deals on some but then once went to get a dryer and the employee told us they don't stock them? He said "nobody does anymore", but I called Lowes and they had exactly what we needed. Other times there are friendly staff who go out of their way to help us find what we are looking for and really, that's most often. read more

I've been a loyal Home Depot shopper since I bought my first fixer-upper home in 2002. While I'm no Rockefeller, I spend quite a bit at HD as a landlord and home flipper. However, thanks to your co-founder, I am now 100% giving all of my business to Lowes. Spending at HD is like a vote for the T-word. In all good conscious, I simple can't, and won't, do it!!! read more

Excellent customer service! Jeff in the lumber department was absolutely WONDERFUL! I went in with an idea but no plan, and Jeff fixed that. He talked about the different possibilities, different types of wood, different ways to accomplish my project. While doing all of this with a friendly, sincere attitude! He was a tremendous help! I will definitely be returning to this store! read more

I had gone to lowe's to get 1/4 round moulding and a transition piece for laminate flooring in my basement..lowes is closer to my house so I usually go there. The kid at lowes couldn't help me and didn't seem to know much about the department so I went to Home Depot. I had to wait a bit to get help as the 2 people in flooring were busy. However, when Jill helped me she knew exactly what I need, had patience to explain it to me more than once and even suggested a better less expensive moulding than what is in the flooring dept! She had no problems with cutting the moulding down to fit in my car and even escorted me to the register. Overall just Great service!! Thanks! read more

Where I am from the staff at Home Depot are semi-friendly, but pretty much clueless about the products they sell. At this particular Home Depot: Employees are VERY friendly (even when I had an annoying number of items to return-without a receipt-the guy was laughing and joking with me). Paint department is very helpful and knowledgeable. All employees here seem to actually want to help, not just the obligatory "finding everything you need". Even at the checkout register the guy knows me already and always has some pearl of wisdom to brighten my day. read more

20 employees wandering the store with no customers since the game was on. Not one person could be bothered to stop and help. I would start to walk up and they would turn around and walk the other way. So instead of a 10 min stop this took me 40 min. Thanks for nothing to all the lazy employees. But you sure had time to talk to one another didn't you. This is the 3rd horrible visit I have had here .. I'll stick to the one on Sawmill read more

We wanted to buy a washer and dryer at this Home Depot store. We went into check for any good deals but their price was higher already than Lowe's . We asked if they would do a price match . They said yes. We even had a 15% off coupon. Then they agreed to do the price match and apply the coupon upon it. We thought that that was a great deal and went around the city to other competitor stores driving to and fro to get the quote on the washer dryer till the stores last hours. We went back to home depot and showed them the quote and asked for the price match and application of the coupon. They started to say that it's either the coupon or the price match . We were so frustrated as they made us get all those quotes from various stores for vain. They said all silly reasons that their systems didn't allow them . Their price match and coupon policies are just bad. We drove nearly 30 miles to and fro this store for vain.The customer support person himself Said Lowe's has a better deal than Home Depot . We finally ended up going back to Lowe's and getting a better deal . We do want to visit the store again . It was a worst experience. Why do they say things wrongly ? They can be straightforward to say things the right way.I wouldn't recommend this store at all. read more

I was looking for a new grill since my Brinkmann didnt last even a year. So, I was checking out www.homedepot.com and found a grill. This store didnt have it but other stores showed "limited availability." I went to the store on Cleveland Ave. They showed 1 in stock, but were unable to locate it anywhere. An employee said that it was a July 4th special and I wouldnt find another one in the city. I went to Lowe's on Polaris Parkway, and they had a slim selection of grills, though I bought a nice thermometer there. I went to the Lewis Center/Orange Township Home Depot store and ended up buying a Char-Broil C-46G3D and took advantage of their free assembly. Shelly was very helpful and was her first day on the job at the Service Desk. Great service with her! The other reason I chose Home Depot was because only they and Lowe's offered a truck I could rent to get it home and both offered free assembly, but since the selection at Lowe's was sparse, Home Depot got my business and this was closer to home. Home Depot lets you rent the truck for 75 minutes for $19, whereas at Lowe's its $19 for 60 minutes. They called me up a few days later and said the grill was assembled and ready to be picked up. I told them it would be closer to Friday or Saturday before I could get it because I would need help loading/unloading and thats the only time my brother would be available. I called 20-30 minutes prior to my arrival to make sure the truck was available, and it was. Upon my arrival, my grill was at the Service Desk. The trouble started when I went to get the truck. Nobody at the service desk was aware of how to check-out the truck! When they finally did, they let me leave and when I returned it after I got my grill home, they realized they had not charged me the requisite $25.00 deposit or charged me $19 for the 75 min use of the truck. Then, they couldnt figure out how to ring it up or check the truck in! What really pissed me off, is that they would not help us get it on the truck and strap it down. The straps were a mess. One employee finally stopped to assist, but he said he said he wasnt a "loader" and didnt know where they were. The grill had some screws that were not tightened either and the shelf nearly fell off so I made the staff fix that before we left. All that aside, not bad but definitely could have been a better experience. The Service Desk staff needs more training on the rental process of the truck. read more

We bought a new home in late October. It needed a complete rehab, which of course meant the appliances were missing. The first week of November we ordered appliances to pickup on the first week of December since that would be the weekend we would be moving in. We chose to buy from home depot simply because we were there for some other things, however looking back we definitely should have went to lowes instead. Home depot does not deliver to our area which was frustrating but I have a truck, was tired of shopping and didn't want to drag two already crying kids to lowes so I decided I would just pick them up. We received a call the week before the appliances were due in.. you know, the week we were moving into our new home with our 2 and 6 year old kids and no appliances.. saying that the appliances would not be in for 2 additional weeks! Hours upon hours of trying to get things sorted, we were finally able to at least get some of our appliances *only* a day late. Then to top it off, when I go to pick them up the loader helping me was completely clueless, deciding to lay the refrigerator flat down before I could stop him. Then once I got that stood up he drops the brand new stove face first onto the ground. No big deal, just have them return it and get another one right? Well no, this was the one I had to fight tooth and nail to get, remember? So these are my options- take a stove that I just paid a ton of money for that now has dents and a bent oven door or make my family live on mcdonalds for weeks while home depot takes their sweet time getting me another one- that I have to pickup again of course. I give the rating here two stars because most people I delt with were at least friendly. However, that is the only positive. This store and this company as a whole deserve 1 star. Long story short- looking through the mixed reviews I see some people have had positive experiences, but why roll the dice? Just save the trouble and go elsewhere. read more

Came in late this past Saturday to purchase a new Weber grill. It has been several years since I bought a grill as Weber last a long time. I encountered a gentleman named Pat and another gentleman in the same department. I asked "Which one of you guys knows the most about these grills as I have a few questions" The next thing I heard was the most horrible thing anyone has said to me in years. "Neither of us knows anything about grills" HUH? As I am walking away I said I will just go to Lowes, Thank You. Under Pats breathe I hear him say "I don't care where you buy a grill????? This is where we have come to in customer service of a store I have been coming to for years. I am a pro customer and spend on average 500K a year with home depot. All of my contractors use home depot because I have them use my pro account to purchase items. I then went to the desk and asked for the manager John who was busy. OK, please have him give me a call. Nothing.... Still angry the following day I call and who answers the phone John. I explained my situation and was informed he would chat with Pat???? That's it, not how can I make this right? What questions do you have about grills? Nothing. Still angry, I have called Home Depot corporate to lodge a complaint, I was informed I would hear from the store General manager Douglas???? Nothing again. I guess you are to busy to help a customer spend 2k to buy a new gas grill... I wonder why Amazon is killing it these days??? I fully expect them to be heartless. It is just a computer and my credit card. Somehow it seems like the right choice. I am completely disgusted with this store and I will be canceling all of my future business and move to Lowes with all my contractors. Maybe Amazon will be able to pick up a few Home Depot stores for distribution centers. read more

I took my daughter into the store for closet organizing hardware. I needed 1/4 inch washers for the project and found them for $.05 each. You have to be kidding! read more