UPDATE: While it may have taken some time, the people at Trove surprised me with a full refund! The online marketplace comes with risks and not all vendors do the right thing when money is on the line. Trove Warehouse IS NOT one of those places. Special thanks to Stephanie at Trove who showed Patience and Grace throughout (which I'm sure is not easy with a frustrated customer on the line). This order certainly had its complications, but aside from the color, the quality of the furniture is great and I would definitely recommend shopping at Trove to friends and family. Thanks team Trove Warehouse! read more

I was just very dissatisfied with my recent phone calls with their staff and their unwillingness to help me in my situation. I've been treated like I didn't know anything, and I was hung up by the receptionist, which was a woman, and Dominic was very unwilling to give out information. read more

I checked their website to verify they were open today which is Sunday. It verified they were open at 11 AM. Here I am at 1 PM after driving for 35 minutes only to find out they're closed. Unbelievable. Just a "closed" sign over the "open Sunday" hours sign. At least use Google and update your hours. Thanks for the response. Other than this mistake, the store is pretty amazing. read more

I am very impressed by not only the selection and quality of products at Trove, but also the high level of customer service received. A true indicator of exceptional customer service is when things don't go as planned. By total accident a sideboard I purchased was damaged before it could be delivered to my home. I was promptly contacted by the GM, Tony Fasolino, who then took all the necessary steps to have the damage expertly repaired and then delivered to me in the same condition as when I first fell in love with the piece in the store. Tony's honest and thorough communication gave me full confidence that Trove makes customer satisfaction a priority. If you are looking for unique, quality furniture and fantastic customer service, Trove is the place you should shop! read more

Trove Warehouse - Furniture Stores Near Me - Columbus, Ohio

Wife and I stopped in the place when we were in the area. This is a very unique store with something for just about everyone. The staff is very helpful and polite and was definitely ready to help with anything you needed. Make sure you have lots of time when you go if you want to see everything in this place. There are definitely a TON of unique items here to say the least. This is definitely a great place to go if you are furnishing a new house. read more

Trove Warehouse - Sign outside - Furniture Stores Near Me - Columbus, Ohio

Best selection of high end furniture at excellent prices. Staff is helpful and friendly. Easy to shop. They quirky accessories are a good touch. read more

Their pieces are unique and quite large. I saw several items I liked but the prices were just too high for my budget, even in the warehouse section. The store was uncomfortably hot as well for those that need air conditioning ( I'm not sure if they have air or not but it didn't feel like it the day I visited). I possibly wouldn't return as there are other nice furniture stores that sell to be a better value. read more

Trove is a wonderful family owned store. I am so happy I stopped in after wondering for awhile what was this place, as I would pass frequently on Kenny Rd. Pricing is affordable and a good mix of styles. I now stop by often to see what new items they put out. If you are in need for furniture, home decor or even a gift for a friend this should for sure be a top stop for you! Bonus, their customer service is great and team who works there are very knowledgeable and helpful. read more

I thoroughly enjoyed walking through Trove and seeing all the furniture and accessories I wanted to buy. This place definitely can provide one with ideas and inspiration. We were approached immediately and had a very nice conversation about the store. This is definitely a place where you will need a large vehicle to haul furniture and/or accessories, so plan accordingly. It was difficult to get out of there without buying something, because everything is so nice and is of good quality. Their products also seem to fit with many different types of decor. I want to go back and go through the warehouse. read more

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I've wanted to visit Trove for so long!!!!! I live four hours away in a different state but drove over for their annual warehouse sale. So I was expecting some amazing deals. Wow, what a huge disappointment!!! This place is extremely overpriced!!!! There wasn't much in the warehouse. So that was a waste of time. Are there beautiful items, definitely so. But there are places were the pricing is more reasonable. read more

I've been here several times while visiting Columbus, and each time it's been so charming! Ambiance / selection: Great, varied items! It'll take you a while if you want to truly see what all they've got, many unique furniture and decor. The outside is a bit weird, but they call themselves a warehouse and yeah, it definitely looks like it from the outside. Inside is quite cozy and cute though. Price point: As with most specialty stores, the prices are on the higher end, but they are also not readily available elsewhere. If you really love a piece, I'd go ahead and splurge. There was a super cute fox vase that I had to purchase because it was darling and I had never seen anything like it... Price was around $80 if I remember correctly, but I don't regret it to this day and it's sitting on my mantle getting steady compliments. Customer service: This is why I docked a star. The first time I went, it was lack luster to say the least. We were pretty much ignored the whole time we were there. Second time around folks were much more friendly. Maybe new staff or management? Not sure but the first experience still left a bad taste in my mouth. Overall this decor/furniture store is a winner and if you're in town, you should definitely check it out, but come with at least an hour or two to see everything! read more

I absolutely love trove! It is like HGTV come to life. I try to go at least a couple times a month because the designs change weekly and I get so many good ideas. I think the prices are incredibly reasonable and the staff is knowledgeable and helpful. read more

Had a great time strolling Trove Warehouse sale and getting inspired today! Thanks to Julia's great service and her tape measure the bookshelf fit in my SUV and looks great in my living room! Can't wait to fill it up (with Trove mdse no doubt)! read more

Trove Warehouse - Beautiful bookshelf - Furniture Stores Near Me - Columbus, Ohio

Just found this place today. My home is glad I did but my wallet is sort of unhappy. Though they do have very reasonable prices, there is a lot I wanted to buy. Trove has a unique business model that allows them to offer good pricing but there are some tradeoffs to that: no returns, you can't guarantee something you saw one day will be there the next, and they are only open three days a week. That said, it's a wonderful place to browse and it offers a ton of decor inspiration. The style is sort of transitional with a hint of Fixer Upper. They have an in-home design service that I found a little too late to use. But judging from the way the warehouse is merchandised, I'm guessing they would do a good job. read more

My husband and I have purchased several items from Trove over the past few years and have been very happy with the products purchased. Earlier this year, however, we purchased a rug from them that appears to be defective. I can't speak highly enough of the customer service we received. They listened to our concerns, researched solutions and ultimately provided a solution for us that was more than generous in its flexibility to meet our needs. I am a die-hard fan of this store and we will definitely continue to shop hear and spread the word! read more

Was immediately told after walking in that I didn't have to wear a mask. I said okay -- and then I was told twice more that I didn't have to wear a mask. No one else in the store (including children who clearly were under 12 and couldn't have been vaccinated) were wearing masks. Clearly, the employees didn't want me to wear one. The level of aggression from the store employees was super weird! I'd rather shop someplace else in peace without this stress. read more

If you have not been here, go now! Get in your car and go now.. Well if it's Thursday through Saturday because that's when they're open. We've bought several pieces here and are pleased with each one. They change out their floor on a regular basis; so go in often to see what new stuff they have. Prices are very reasonable. Think Arhaus except without the snobby staff and half the price. We go even if we are not looking for decor. Love this place!!!! read more

Horrible customer service. The associate misquoted the price of a custom sofa by almost DOUBLE. When I asked to speak with a manager I was told that "good furniture costs more." The implication was that I am unfamiliar with the cost of "good furniture"- incorrect. They made zero effort to right their wrong, customer service here is horrible. I ended up purchasing a sofa at Darrons Contemporary Furniture. I spent a little more than Trove's double their quote price, because price wasn't the issue; Trove's poor customer service, lack of accountability and condescending treatment of customers are the reasons I will spend my money elsewhere. read more

Yikes. Visited twice to purchase sofas. They were to contact me when fabric sample book becameavailable. Okay - it was their early days and I got lost in the shuffle. Bought new home this spring and stopped in again for new sofas. To say they lacked customer service would be an overstatement because I was never greeted but was, in fact, physically bumped aside by sales staff. Two strikes, I'm done. read more

Good selection. However we decided not to purchase here because of their no return policy. We liked a pair of chairs and wanted to try them at home to see if they worked with our table. We would have returned them the same day. They were adamant about no returns. They lost the sale. read more

While I have purchased beautiful things from Trove in the past, a recent custom order I placed with Trove has completely turned me off from shopping there in the future. I placed the order on 7/24 and was told I would have it in 6 weeks. I was told it would ship 8/24 and when I reached out 8/27 for confirmation they said the shipment slid to be 9/9-ish or shipping 7 weeks after my order, arriving 8 weeks after my order. When I reached out to explain my disappointment in the situation their team was not helpful and frankly seemed very put off by the fact that I was reaching out at all. I worked with someone via email and then called to speak to a manager and received more of the same "it is what it is" attitude. No offer to discount my order or deliver it to my home for free to make up for the inconvenience and the poor customer service. I wasn't buying a pillow, it was an expensive custom piece of artwork. Not pleased at all and will be taking my business elsewhere in the future. Still have yet to receive my order...Would not recommend. read more

Ordered a custom piece from the store. Upon delivery, noticed that it was the wrong color and called to tell them. I simply stated that I had received the wrong couch. Before I could say why it was, the associate immediately said, "Nope, it's the right one." After asking to continue, I told the associate it was the wrong color. When I had called in to order, I asked that it be modeled after one on the floor, specifically saying "the blue couch." They ordered a charcoal couch. They claim that the floor model was, in fact, charcoal. The owner came out to view the piece, and was INCONCEIVABLY rude, accused me of being color blind, called me ridiculous, and eventually told the associate that tagged along that they were just leaving before coming to any resolution. The associate eventually offered up taking the piece back, for a restocking fee of 25%. So in order to get the right couch, I will have to pay them an extra 4-500 dollars? Simply put, I will never shop here again after the abysmal customer service. read more

Absolutely love this store! On trend, affordable and quality-made furniture and accessories. Staff is friendly and helpful. Only drawback is their limited hours. read more

Love Trove! We have found numerous items for our home here. Unique items that are well-made. They do have a no-return policy, but usually can allow you to take an item home before purchasing to make sure it looks right in the space. We found an awesome coffee table there, two sets of couch pillows as well as several adorable home items like bookends and vases. read more

Trove is just amazing! Their customer service is by far the best in town. When shopping for a new family room sofa they were attentive, listened to my needs and showed me options. They were upfront and honest with pricing and after doing my own research I quickly realized just how great their pricing is. They kept me informed the entire time when waiting on my furniture. I recommend Trove all the time to my friends and even strangers when I hear them talk about needing furniture. I could easily buy everything in the store. If you haven't stopped in you are missing out on the best furniture store in Columbus! read more

I enjoy this store BECAUSE of the customer service. The furniture seems high quality, with a range of fair pricing - maybe the best in Columbus for what I was shopping for (a couch - I shopped all over) - and the staff is knowledgeable, genuinely friendly and helpful. I think my experience was MUCH different than the experience a couple of the other reviewers here had. In fact, I was inspired to write this review because I'm a raving fan of Trove Warehouse and they deserve an honest and positive review. Keep up the good work Trove Warehouse! This place is a true Columbus original and I hope they are a great success! read more