Over 14 years ago, I was referred to Jacque by a friend, because I was preparing to move away from the area and needed a property management company to oversee my rental property. I can honestly say that my experience over the years with Jacque and Company has been a great one! In the entire time she and her staff managed my property, I never had any issues, was always responded to quickly, if I reached out about a question and her staff was always very helpful and friendly. The team always treated me professionally and went above and beyond. During the 14 years, they were on top of everything, whether it was a tenant moving out, a new one moving in or a few repairs needed along the way, I always felt I could trust Jacque and her staff. I'm thankful that over the years Jacque and Co made owning a rental property such a piece of cake. Just recently I decide to sell the my property and even in this situation, the process was easy and all of my questions were answered. Thank you Jacque and Co for everything! read more

Worst company and rude people that have no professionalism. Call to complain about one of their tenants and to see about resolving an issue we have and they pretty much said that's your problem instead of trying to work with other homeowners around the property that they rent out. Do not rent from this company unless you want to be disrespected and belittled by this company. Also, if you're a homeowner around any of their properties, good luck as well because they will not do anything if you have an issue with one of their tenants. Also, their house makes the street that they live on, trashy, when they supposedly say that they do multiple checks of the tenants, it's not true. Oh, also, they make threats to you as well. read more

This property management hires inadequate property managers with little to no experience. They also are highly unprofessional and have called CPS on many of the tenants they are harassing a tenant currently that won in court against the landlord that wasnt taking care of the property. read more

Very unprofessional, I tried to explain a situation over the phone and I was hung up on. when I called back, the woman who hung up on me wouldn't take my call. They wanted to cut down a tree that their tenant and I shared without my permission and without telling me. when I tried to call to let them know that I did not want the tree to be cut down, she got snippy with me. when I tried to explain that there were trees in her tenant's backyard that had fallen and broke the roof and side of the building of my garage, I didn't get a chance to explain because she hung up on me. I had to call code enforcement to talk to this unreasonable woman. the woman agreed to not cut down the tree but the next day, early in the morning, a team of tree cutters came to cut down the tree. I informed him what happened and he left. I felt bad for the guy, he was kind and considerate, unlike the woman working at Jaque and company. I guess they can have one star for being great for landlords in a way that they try their best to make as much money for the landlords and take from the tenents and neighbors of their tenents. read more

I hired jacque and company to help me with a problematic tenant and they went above and beyond for me. Very professional and Very informative. I would recommend them for all property management and real estate needs! read more

I have been doing business with Jacque since I moved to this area 10 years ago . I moved to Madera for a job and rather quickly had my life turned upside down due to crazy life events . Jacque and her office were super supportive and assisted my family relocate during a very difficult time . Fast forward nine years I still am renting from her. She is a wonderful person and I can't say enough great things about her . I see people complaining about things not being fixed but you must realize they are a rental agency they must get permission from the owners to do repairs and that takes time . Thank You Jacque for providing a safe place my family calls home for the last decade . read more

READ THIS WHOLE REVIEW*** If I could give this company a negative 1 billion stars, I would. I am not one to review anything. But I personally made a yelp account to warn others of this incompetent company. Not only is the owner (JACQUE) unprofessional, INCOMPETENT(did I say that already?), and ABSURDLY RUDE... but she and her company are sketchy to say the least. Lets begin with our first encounter when she told me that our move-in date was the 15th. GREAT, I had a few people take off work to help me move into our house so it went smoothly. I called on the 13th to ask her when a good time would be to get the keys... She wasn't available. Never got a call back. SO I call on the 14th, and she said "Oh well you have to make an appointment in order to get the keys, and I am not sure if we will be able to fit you in" My first question is... "why didn't you tell me that when we were made aware of our move in date, because I have people taken off work in order to make this move". Her response...(drumroll, please), "well you didn't ask?" and that "it wasn't her problem"....... NEEDLESS to say, I went off on a rant to her about how incompetent her statement was as SHE IS THE OWNER OF THE PROPERTY MANAGEMENT COMPANY. So shouldn't she be the one to give me this info? She was so rude and abrupt and would only give me information when I threatened to call the owner(who I knew). When we moved in and the house was dirty even though they put off our move in because they were having it cleaned. Fast forward, when ever there was something wrong with the house, the only way to actually get anything fixed was to call the owner directly. They were full of empty promises on appointments to fix the heater, propane leak, dishwasher issues...etc. Here we are a year and a half later, and she wants to do a walk through since we are moving out. Jacque tells the receptionist to let us know she will be there between 1-3, so my boyfriend takes off work in order to be there. She never shows up, cause she's "sick". Then a week later they make another appointment same time, 1-3, again my boyfriend takes off work to be there. Guess what? She's sick again. NEVER shows up. (I think we may of forgot that she used that excuse already) (might I add, that both times Jacque or her "company" never called to let us know that jacque was not coming, they just didn't show up) Finally at 5 o'clock a receptionist shows up and takes 5 min walk through, and says "ok thanks". Next week, someone wants to come see the house, so jacque has the receptionist call and let us know the time they will be there to show the house. Great, got the house cleaned up in the midst of packing and once again, no one showed up. But WAIT, after no one showed up my boyfriend and I decide to go to dinner and the family viewing the house shows up, 2 hours later. But can you guess? Jacque and Company were not there to show them the house. So my boyfriends dad saw them outside our house and was nice enough to let them take a look around. Here we are one month out of the move in date, and we still do not have our security deposit back, and I went in to ask them what the hold up was and she said she sent it out at the 21 day mark.. which was Jan. 28th...It is now February 5th and there is still nothing. But the best part about me going into their office was the receptionist was relaying information from jacque who was 20ft away. I asked to speak with Jacque directly, and ONCE AGAIN she was "busy"(I cannot tell you how many times I have heard that from them), it wasn't until I said "okay she's still busy? well tell her no problem because I have no problem suing for double the security deposit" Guess who made a quick and swift appearance? Apparently they will issue a new check in 2 weeks if we still haven't received it.. DO NOT GO THROUGH THIS COMPANY. Trust me. read more

commuinactive and helpful. willing to work with people who have bad credit. both properties I have rented, have been in good condition.

When you talk about a buisness that takes great care of you and makes you feel like family ..I think of Jacque and Co..great customer service all around ..you need something Jacque is there . Very heartwarming person and she is there always to help out ! read more

This is the worst realty company I have ever rented from, we have always been on time with our rent and been good tenants . She won't fix anything , complains about every little thing. She is never in her office and has the rudest front desk workers. So unprofessional and someone has damaged the house and now she is forcing us to fix it or get out. This was probably the most difficult and shady business and I would advise anyone to not rent from Jacque and company and george John . read more

I would advise anyone considering doing business with this woman to drive by one of her rental properties prior to contacting her company. To say the house I live next door to, and she manages, is substandard and the tenants live in squalor; roaches, mice, and all, is an understatement. Worse, she has been informed numerous times of the situation and chooses to ignore. Bad business practices!!! read more

This has been the most horrible experience ever...Jaque literally kicked us out for my tags being expired I had just barely got the truck fixed and running from being parked for a whole year of being homeless with my children. So she rented to myself and my daughter and my 5 year old son and she harrassed us for nothing everysinge week there was something she was complaining about it needed to enter the property for. We always complied with the agency so new owners came into the situation then we got a 30day notice to move after living there for 9 months only while being harrassed every week recieving (3-4) 3 day notices as well as a few 30 day notices. So now we are once again homeless thanks to jaque and company and as well she is slandering me and my family we have applied for numerous rentals about 30 plus to be exact since Aug. 18, 2019 and she will not do a rental verification at all I ha e missed the opportunity to rent several apartments or homes and dint get approved due to no rental verification but on my park we qualify. So now a agency in fresno Regency Management Company to be exact finally received a verbal verification nd I was slandered and cannot apply for any rentals at all what so ever through their company and I will be recieving a letter due to that explaining why. She is keeping us homeless and I have literally sent her tons if people I know to rent from her and her company and every single person I sent was done dirty just as I was currently. She has lied on several occasions her daughters are very rude and falsify that they as as just stated but I have them recorded and I am going to seek representation due to this I'll mannered company. This is the worst business I ha e seen in the county of madera. I will not stand for this type of injustice to keep myself and my family homeless. Mind you my other occupant was my 18 year old daughter who cant even get a rental l verification nd when did was slandered as well. read more

I went to this company when I was interested in finding a house. I was 5months pregnant and wanting to move from an over priced apartment to my own home. All the staff here was very good to me and kept in contact with me. Sent me links to homes that were in my price range. Very helpful. read more

Very professional and courteous. They really go the extra mile. Definitely would recommend.

After reviewing another post on this company, it appears there is a pattern of failure in these people. On 9/8/2015 I made an appt. to see a home they had for rent, it was 1050.00 and 1100.00 deposit, very nice home from the exterior. I was given a host of excuses why the property could not be shown before 5 pm, eventual got an appt. for 5pm that day. When the woman showing the home showed up she was 20 minutes late and did not have the keys to gain access for the home. So another time was scheduled for the next day. There had been another family at the time we couldn't gain access that the leasing lady showed an interest in. The leasing woman encouraged me to see another home with less bedrooms and it was more expensive, I told her I really didn't think so and she insisted. On 9/9/2015 I went into the office and submitted my application before the other family could beat me to the rental, since I was very, very interested in the rental. It was near my job and it appeared to be large enough for my belongings. That afternoon at 5:30pm she showed up again and I finally got to see the home. It was exactly what I wanted and my belongings would fit nicely in the home. Again I was encourage to look at a smaller unit and more expensive. When I dropped off my application I was told it took 48hrs to run everything and I would be notified of the finding by the property manager. They called all my references who called me to confirm with me if it was ok to speak to them, so I figured I would be hearing soon. They never contacted me. On Monday 9/14/2015 at 5:10pm I called no answer after 15 rings, so I blocked my number and called back 5 minutes later finally someone answered. The woman claimed she had been trying to reach me numerous times, I pulled my call log from the phone company that is associated with my telephone and no calls came through from anyone at this company, I proceeded to find she basically wanted to argue, calling me a liar, she quote the first number correctly, but got the second one all wrong. I explained to her that this was not going to fly, I was told that they would contact me. She hung up after speaking to me and called back 30 minutes later claiming they could not get a hold of my employer, funny my employer gives specific instruction using their voicemail and my company has a receptionist who man the phones from 8:00 am to 6:00 pm the last hour is answer by the HR department without fail. This women claimed they moved onto another applicant without contacting me to clear up the employer situation, next she claimed not to have a second employers information, she admitted she conveniently covered it up with a post it note. Then she claimed that my son in laws employer also could not be reached to verify employment, then she said his SSN did not come up, funny he has rented an apartment 3 times before this application and never had a problem. We even provided recent paystubs showing our employment. Funny how the lack of communication skills this company has and yet they want to pick and choose who they rent to, it was very obvious that they wanted the other family to move in. The previous owner of this company had so much going for him in our community, I had worked with him on home purchases in my area, he retired and left it to a bunch of; well you draw your own conclusion. I am sure they will do this to someone else so my comment is for those who want to stay well informed on who they are dealing with and especially when personal information is being given out. read more

They do not follow through and make excuses, blaming their other job, being in a meeting every time we called, and going on vacation for a week right when we need to sign on a house. They also push their houses, not listening to our wants. When we decided to go with another realtor to sign, Jacque calls and precedes to yell and verbally abuse. Not the best experience, I would not recommend this business for your home buying needs. read more

Literally the WORST experience of my entire life. When we first signed all the paperwork to rent our home, they were the nicest people. SO sweet and made us really think we made the right decision. Literally a week after we moved in, we started having problems, and they wanted NOTHING to do with it. It was seriously impossible to get ahold of anyone to fix anything and everyone quickly switched it up and became extremely rude. She also gave us the wrong key to the mailbox. So we had to go down and pay and extra 50 dollars to get the right mailbox key, which they wouldn't refund us. They SWORE that key fit(it didn't). Their gardeners always left our back gate open. They never fixed the sprinklers that flooded my backyard.When we decided to move out, we left that house in better shape than it was when we moved in and we STILL only got 700 dollars of our 1,300 dollar deposit because of some dumb stuff. She charged us for stuff that was already wrong when we moved in. She charged us 150 dollars to clean the "debris out of the garage" on top of a handful of other ridiculous things. Seriously. DO NOT RENT FROM THESE PEOPLE!!!!! They're money hungry and they do not care about your needs or concerns. Never again! read more

do not rent from this company. they take your deposit money and have every intention on keeping it all. the homes they manage are borderline inhabitable. the property owners are so cheap they wont spend a dime on updating or replacing sinks or showers or even buying a gallon of exterior paint for the outside. the properties look like crap are falling apart and have cockroaches in them. they dont care about anyone just themselves . the front counter girls used to work in pajamas and in shorts wearing flip flops. and they be hiding out sleeping when they were at yosemite ave. they are very unprofessional and its poorly managed.!. read more

The worst property management that I have ever dealt with. My family and I had just moved to Madera due to my husband's new job opportunity. We found a house that we liked and contacted Jacque we were able to move into the home, got all settled in and come to find out the owner of the home hadn't done a walk through throughout the house so they asked if it was ok to do it while we were living there. We said yes, of course and everything went well, so we thought.., then we get a phone call from Jacque wanting us to change our contract because the owner wasn't aware of how big our dog was( we have a golden retriever 70lbs) which we paid more into our deposit for our pet and were told it was ok to have her and for her to be an inside dog. so jacque encouraged us to move out within 3 wks of being in the home. so we did because we didn't want to have any problems. she showed us another home that we loved and moved into shortly after, well that was the worst mistake ever! That house got broken into 2 wks after we just moved in. hence she told me it was a good neighborhood, peaceful and quiet. we contacted her and told her we had gotten broken into and that our front door was completely broken and she said that it was up to us to get it fixed and that wasn't her problem. She also blamed the break in on my husband having a big mouth of what we had in the home so thats why we got broken into. well the door was never fixed the whole time we lived there we have a 2 year old and its just here and i all day while my husband works. we don't know anyone in madera so i was scared to death i couldn't sleep and was scared all the time. my husband had to screw boards on the door. we couldn't use the front door at all. So after a while of not being able to use the door and jacque not wanting to fix the door we asked to end the lease due to these issue we were having with them. I looked over my rights as a tenant and i realized that she was taking advantage of situation and was trying to bind us by contract when legally you have the right to end your lease if any illegal activity were to happen to your house or in the neighborhood. We then had to get a lawyer to help. throughout this time this lady( jacque) was very unpleasant just didn't care about the situation or to even try to help, every time we called and asked to speak with her, her staff would tell us she wasn't available and were very rude and very unprofessional. The story just goes on. Till this day we are still having problems with them because they haven't returned our deposit to us and its been past the 21 days. I will forever regret meeting her and ever even having to rent from her as she is very deceiving and not trustworthy read more

If I could do a negative star I would. My mom has been dealing with this joke of a company for a year now and there is absolutely no professionalism here. My mom did a one year contract with them and about a month and a half before the contract expired, she kept trying to get ahold of them to find out what would happen after the year went by. Finally about two weeks before the contract ended she managed to talk to someone who told her she didn't say that she didn't want to extend the contract so therefore they automatically extended for another year. I don't think so! My mom had me type up an email because after a bit of arguing, they agreed to not extend the contract as long as she sent something in writing but guess what? The email given to us is not valid. Today we talked to the tenants at our house and they have never been contacted by anyone at the property management company and sent the rent to them. Now I'm having to get involved because of my experience in the legal industry and I can assure you I'll make sure no one else is being taken advantage of by this shady company. Stay away! read more