they gave me the information needed to move from one town to another, the process was smooth. i would definitely do business with them again. read more

This is the worst management company I have ever done business with. We were threatned by a neighbor management did nothing held our deposit after we bought a new stove for the unit. The women in the office need an attitude check very unsanitary living conditions with roach infested units. read more

Leslie was great, she truly has excellent customer service skills. Every time I asked her to check with her manager, she did so with patience and a positive attitude. Unfortunately, my issue is not with her but with the company itself. This company is not veteran- or disability-friendly. I was upfront about my situation and provided every document they requested: * A personal statement explaining why I had six late payments (during my transition out of the Navy, I wasn't receiving VA benefits, and rent was $2,473 in San Diego). * A letter from my case manager, who even offered to speak directly with them--which they declined. * Proof that I never owed money to any property management company. * A solid 688 credit score (above their 650 requirement). * Verified income at 3.5x the rent, which exceeded their criteria. Despite all of this, they denied me. I have always been a responsible tenant: never received complaints, always left apartments in good condition, and consistently received renewal offers. Yet, even with all the evidence, they offered no alternatives. Most property management companies in California will sometimes allow tenants to pay a larger deposit, but here that option isn't available because they already make it a requirement to pay a full month's rent as a deposit. That leaves only one option -- a co-signer -- which I do not have. It's very discouraging that a management company would refuse to work with a veteran who provided full documentation and met or exceeded their financial requirements. Their rigid policies make it unnecessarily hard for people who are trying to move forward and build stability. To add to the frustration, I was immediately approved for nicer, safer apartments in Fresno and Clovis -- further proof that this denial was not about my qualifications, but about their unwillingness to be flexible. The apartment in Madera is not even in a safe or desirable area, but I wanted to live close to family for health reasons. Sadly, they made that impossible. Bottom line: While Leslie did her job well, the company's management policies are rigid, unsupportive, and not veteran- or disability-friendly. They already require the maximum deposit but offer no flexibility beyond forcing tenants to find a co-signer. I do not recommend this company. read more

I have been with Madera management for some 20 years. Ih the beginning their performance was outstanding such that I referred dozens of people to their business. And commented to numerous others about how great a job they did. Over the last few years the performance has degraded to the point that I am compelled to warn others not to use their service. Several examples are when they let one unit sit unturned for over a year and now another for months. And even more to the point after I hired a new management company I find that one tenant has been living with a two foot by one foot hole in the bathroom floor for over a year. And there excuse was, yours is not the only property I have to manage. WTF BS is that! One would think that loyalty would be treated with more respect. read more

Let me start off by saying, they don't know how to pick their tenants! They pick the worst of the worst, they approve anyone, hell, they'll probably approve a homeless guy for all I know. Loud, obnoxious, disrespectful, entitled people, have aggressive pets, everything you don't want in a neighbor. Also, this goes out to the people that want to apply, please don't apply if you don't know how to adapt to a quiet neighborhood or to a good area. No one will tolerate it and the cops will be called. Just stay where you are if you can't act right. I hope this company can get it together and be more thorough and strict with their qualifications. read more

This is the worst company I have ever seen I will be contacting The authorities and health department have seen how they have treated a single mom And this It's wrong on so many levels They are trying to keep her deposit With no valid reasons they are a This Furiates me !!! Their buildings are infested with cockroaches The maintenance department is not They are very incompetent . Along with the office staff Along with the office staffI will be pursuing legal help for this woman !!! read more

It's been 3 months (October 1, 2017 we moved out) since I have moved out of the rental and I have been responding to the management company through email but it's been a month since you have responded about money owed to us from our deposit. This is very unprofessional and I do expect an email soon about this as we are now in January 2018. Angel V read more

This company have the worst agents working for them any time you need help they can't do anything for you Would never recommend this company to go thought even if it the last choice... they don't know how to talk to people read more

This is the worst management company I have ever dealt with their maintenance department can't trouble shoot or fix anything .I had to fix everything also they are charging me when I move out for things that were never there when we moved in good thing I took photos I will be seeing them in small claims court here soon they are so non professional we were great tenants paid my rent every month and we're treated like trash when we moved out because we bought a house. read more

I have been dealing with this company for a long time now and they really just don't care about anything! I will call them and they never answer the phone or return my voice mails! I'll go into the actual office and they give me nothing but excuses of why they can't get to the phone or why they can't return voice mails. Be careful when trying to rent a property from then, they will find a way to cheat you out of a property, that's for sure!! read more

Horrible! They are renting our house and they've taken $5000, give or take, for "Cleaning." They won't even call us and tell us things need to be done. We call wondering where our rent check is and they're all "Oh we took it for more cleaning." Someone has been in the house for almost 2 months! They keep taking money for the same thing read more