I was in the town of Jackson and happen to see the Ace hardware store on Highway 49. I deliberately stopped on in to check to see if they carried a particular brand of drain cleaner. This brand isn't carried in the big box shop down the street. Sure enough they carried it. Overall, it's a nice little community hardware shop. Anyway, it's compact inside. The aisles are narrow. Hubs and I meandered about looking for the cleaner. I was momentarily distracted with the gift section. Shelves were stocked with a diverse selection of hardware merchandise. We walked by three staff while on our search. Finally we asked two of them that happen to be speaking to each other. They told us where it was. Hubs and I walked over and sure enough it was where they said it would be. The pricing was on par to other hardware stores. Like it or not, they close daily at 5pm except Sundays which they close earlier at 4:30pm. Plus they no longer have bathroom access to customers. The sign on the front door states no public restrooms and the nearest ones are at the library and at Detert Park. The library is in the next parking lot and the park is about .4 miles down the street. read more

Jackson Ace Hardware And Garden - Gift section - Hardware Stores Near Me - Jackson, California

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I purchased a 20v DeWalt string trimmer on 5/12/26 . I used it for about an hour and it froze up and would not work . I returned on the 14th and was told they have a no return policy on tools . I was not advised of that when I purchased it . The manager said maybe the battery was dead . I went to my truck and got another battery and a DeWalt skillsaw and brought them into the store and showed them the saw worked and then put the battery in the trimmer with the same result . Their policy and lack of support is not in line with me . I will not shop there any longer . I will also tell my friends and clients to go to Lowes . read more

The coupon policy. If you get a coupon emailed to you and it doesn't state anywhere on the email or the coupon terms that can't be used on sale items. Then the coupon should be used. Don't send out ads/ coupons etc to get people in to your store, then make up your own rules to screw them. They're already getting screwed with your high prices. Very poor business practices. Definitely will not waste my time driving there again. read more

Nice store, nice people working there. But they close at 5 pm weekdays. Although that's respectful to their employees and families, I give them credit there, it's not friendly to the working class and commuters. Why not stay open until 7 pm like others do? read more

friendly personal service. They even check you out when you are finished unlike the local big box store that doesnt care at all.

I spent a lot of money at this establishment including an expensive chainsaw and went back and shopped for a half hour or more and had a cart full of stuff and asked to use the restroom and was denied! Always had Been able to previously and according to the manager the new owner won't allow it! They lost my business and anyone else I can convince to not shop there which was a few ! My mother wanted to buy some things there a week or so later and I wouldn't let her and drove her to Lowe's! The woman they manages the plant area does a great job and I'll miss dealing with her ! read more

This is a great store and it is family owned. They have a great selection of a little bit of everything and I like the garden department. Employees and owners are awesome and its quick to get in and get out, or not. read more

Yesterday (03/29/21), as I was searching for brass fittings to repair a water line.. one of their employees (very tall older gentleman) walks up and stands withing 2 feet from me and another customer. ° There is a sign in the window that sa6s keep 6 feet apart..social distancing, yet this man walks right up and are almost touching. We will be bringing this up at the City Council meeting. read more

This has always been my go to hardware store. The people that work here take care of business. When you walk in the door staff approach you with a friendly greeting and ask if they can help you find something. They understand customer service at this store. ( If you go to Lowe's they have 50 + employees on shift and 48 of them have their head down like they are doing something - it's a joke, and if you do get help 1/2 the time they don't know what they are talking about) That's another thing I like about Aces.The staff know what they're talking about and if they don't know, they seek another staff for assistance. That's called teamwork ! This place is a dying breed in America because they have a tuff time competing with big box stores. Please spend your money here because they earn it. The owners are also great people too and that's how they attract great employees. read more

When you get an free offer from Ace it is wise to ask upon entering the store if you can use that offer on that day. Even when the day is within the date range on the coupon. read more

For more than twenty-five years I've gone there now and today we bought a runner and a large tarp and found that as usual they have what we wanted at a decent if not a bargain price, and of course it's much more convenient if you live in Jackson and don't want a long hike while shopping at big box stores to save a few dimes. Have been going to the Ace in Ione lately too because they have redwood stain which I use quite a bit for $9.99 a gallon which the Jackson store never has for some reason, and a few other items, though I think it's a smaller store. Good service at both places and the occasional good sale. If they start stocking the stain we use, we won't need to go elsewhere. read more

This Ace Is my only option unless I want to drive another 30 minutes to get to the next town, and I already drive 40 minutes to get to this store but now I won't be coming back after today. First of all the garden section here looks like a dump, or someone's dirty backyard with weeds growing everywhere , they could atleast clean it up and throw all the dead leaves away to make it look somewhat appealing.. Now today was the first time they actually had a few flowers in the garden section... I went and grabbed 2 calla Lillie's. As I go to check out, after 15 minutes of employees trying to find the price for the calla Lillie's, they tell me they don't know how much they are and they can't find the price so they can't sell them and to come back another day..... Like seriously? Ur a store.. and u don't know the price of what u have... so u tell customers to come back another time...? What the f is going on here. Never coming back, this was the last straw. I'll drive the extra 30 minutes to valley springs. read more

Just wanted to take a minute to say thanks to the folks from Ace Hardware in Jackson. We were experiencing the Polar Vortex up in the Pollock Pines area and were desperate for a snow blower, but they were sold out everywhere within 100 miles! These guys got one on an emergency truck, did not require my advance payment and called me the next day to let me know it had arrived. My husband drove out to pick it up just in time for the next wave of big snow. When everyone else turned us away and couldn't help us, Ace Hardware Jackson went the extra mile. Would be happy to do business with you again. Thanks a million! The blower is working great!! read more

We stopped at Jackson Ace Hardware & Garden on the way to our annual camping trip. The store overall is clean and tidy. However good luck finding any staff to help you out. Luckily between the Mr. and I we were able to find exactly what we were looking for--bee traps! Getting to the register there was only one cashier to ring people up. We bought two identical bee traps pulled from the same bin. However they were priced at different price points and had a difference of $0.50. I asked the cashier why and instead of going to check the bin he insisted on examining the packaging to "see the differences" which didn't exist. We wasted ~10 minutes and in the end was just "well do you want it or not?" In the end I was exhausted and just wanting to get to our campground so I let it be. After all of this, I now know why their huge parking lot was empty! Beware this place overcharges you and I'll never come back! 2016 Review #44 read more

Although this a national chain I love it feels like an old fashioned small town hardware store. It is an extra couple of milestone me beyond Lowe's to get here but it is worth it. read more

I went to this Ace hardware during my lunch break the other day. I literally took two steps into the store and was immediately greeted by someone asking if I needed help. I told him what I was looking for and He kindly walked me to the area and helped me find what I needed and answered all of my questions. I was so impressed! I was in and out if there in 5 minutes. If their customer service is this good.... this will have to be my new go to Ace! read more

Awful experience First the clerk told me he was too busy to help put my wiper on. There were 3 clerks and 1 customer in store. I went out in pouring rain to do it myself. He came out and tried to get the broken one off and couldn't. Went back in store for a raincoat. Got it off and couldn't install the new one. Said he had to go back in store and I should go to nearest gas station. Left me soaking wet in the rain with no drivers side wiper ! I put the old one back on and went to O'Reilly Auto parts where the guy installed them both in less than a minute. I missed my meeting in Sacramento. I work for another Ace and not in a million years would we treat a customer that way. read more

Awesome hardware store! This place is ALWAYS my first stop. They have what I need 99% of the time, and I can walk in, and get out quickly. Way better than going to a big box store, and walking around trying to find help. There has ALWAYS been a smiling face there to help me find what I'm looking for. Come here first for you simple hardware needs, you won't be sorry, and you will save a ton of time! read more

Great place for hardware. Patient people working here. Lots of tourists with ridiculous expectations. If you need basic hardware good choice. read more

wish there was a lower rate, price marked wrong so I showed worker. 10 min to look up filter marked 13.99 priced 32.99, treated like it was my fault. I will never go back read more

Very sad to say that my old favorite is not the same now. First they took away the True Value Rewards Card, now they took away True Value...The store now is an Ace...with many more Ace stores in both Amador and Calaveras counties to compete with. They no longer stock many of the items I need and frequently purchased. So I end up online purchasing more than I would like to. The gift section has been lacking of attractive items since Nancy. I'm hoping it gets better soon, but I do not have much hope. Sandy does a pretty good job with the plant section, stocking some plants not easily found elsewhere though. I have more to say...but will bite my tongue for now. I'm hoping that things get better there as I really did enjoy the older help...and yes loooove Patti and her humor. read more

Cute store, friendly staff. Dropped off my screen door to get fixed, with a quoted Sunday Fix. Stopped in on Monday, and it still wasn't done. It is now Saturday, and still have not heard from them... Hopefully tomorrow??? Will update review, once service is finished. read more

Great old fashioned hardware store. A little bit of everything even a fun gift area. And always someone to help you. Prices are not bad. I choose this store over the big box store whenever I can. I am happy to support the "little guy". Check it out, lots of fun things! read more

Slight bit of confusion, the Yelp heading lists "Ace Hardware," the building has "True Value" on the outside. Either way, these folks are stellar, excellent service and a nice down-home atmosphere. I've dropped in to say, "Thanks again" a couple of times as I pass through town, ended up getting a few items also. (Can't tell if this will be added to an earlier 5-star review or if it will be a separate review, the earlier one was 8/9/2014 and I haven't forgotten that.) read more