Hannah is amazing. I had a ridiculously complicated order for 3 separate people and she handled it amazingly! Everything was correct and she was so kind. Shout out to the rest of the crew too, you guys are awesome! read more

I'm never disappointed when I eat here. I usually do the create your own salad or the tri tip plate. Yesterday we stopped for lunch and even though they were busy, our food was out quick and they're always super friendly. read more

They are ridiculously overpriced. I paid $12.50 for the oven roasted turkey. Then i asked for extra gravy and they wanted to charge me $4.50 extra. They are trying to gauge you for everything. If I want a $20 dollar meal / person I'm going somewhere else. My wife made a build your own salad with steak and paid 11.50 ridiculous. read more

Jack's Urban Eats - Picture of meal - Sandwiches Near Me - Folsom, California

Love the quality of the food. But, the quantity compared to the value is ridiculous. This location has changed their plates/bowls which has reduced the size of their salads. Will not be returning to this location until there is more value to their already high prices! read more

Worst meal, salad, I have ever paid for! Wife and I only had 2 hours for meal between events at Oak Ridge high school track meet at El Dorado Hills CA last evening. Found BJ's, but they had 1 hour waiting. Drove thru lot and Jacks Urban had NO line!! Southwest Chicken Salad was 75% romaine, 15% jicama (both bulky and cheap), 10% corn, tomatoes etc. Cranberry turkey sandwich had great bread (toast) and unmanageable chunks of delicious turkey leg. Very oily, but lots of napkins. Don't send "free meal coupon", I won't go back. read more

Went to jack's tonight, terrible. Had a group six. The food came out one salad or sandwich at at time about five minutes apart. The last person got nothing, the girl taking the order was barely awake and missed the order. Ultimately the last tri-tip sandwich arrived from the snotty and unapologetic employee and it was a joke. One half of the sandwich had absolutely no meat at all. I never write reviews, but I felt an obligation this time. There didn't appear to be a manager in sight. Drive a couple more blocks to Buckhorns. read more

Very disappointed. Used to luv their salads. Had a buffalo chicken salad and it had sesame seed clumps instead of walnuts. Very few bites of apple. Buffalo chicken was tasteless read more

We love the food Jack's offers. However, I feel like people working with food need to have their hair up and out of the way if it is past the shoulders or chin. The girl who brought us our food had very long hair in pigtails that was swinging around as she delivered food to various customers. This seems like a health issue. Personally, I was not very excited to eat my salad and mashed potatoes after this. Thank you for listening to our concerns. read more

I love their urban fries! But other than that, I don't really understand the hype about this place. I've tried their sandwiches which are pretty dry. I don't get why it's always busy! Finding a table is another obstacle too. I've been booted off my table at my last bite from a rude customer. read more

Jack's Urban Eats - The infamous urban fries - Sandwiches Near Me - Folsom, California

I received a gift card over the holidays, there is no way for me to use it when I order online, it is not an option. I tried to call the store so that I could place my order and still use my gift card, they refused to do so even though is has been done once for me before. I still have $70 to spend and I'm being told I can only order in person to redeem it. I find this absolutely ridiculous. The fact that it's not an option to order online, and then the local Folsom restaurant is rude and gave me horrible customer service. I asked for the information to file a complaint and was only given a generic email address, they could not even give me a phone number. At this point I'd rather just have money instead, since I'm not being allowed to socially distance for COVID and order ahead. read more

Disappointed in this location. They overcharge and under deliver. Door dashed them and the salad I got was $16 and barely had any lettuce and since when do they charge for tofu? Won't be going back...I'll stick to the Roseville locations. Bummer too, because I love Jacks. Oh, their menu is more limited than the other locations as well. Can't speak to how good the staff is because I didn't interact with them. read more

The food is good but the last two times I ordered a salad for take-out, I got home and discovered that they put no dressing in the container or on the salad. If you're going to order food here, make sure you check your order so your meal doesn't suck when you get home. read more

I came here recently and this was my first time at the Folsom location. It was a decent experience. Overall the ambiance is the same as the other ones I've been too. It has a causal and laid back feel. It is a quick bite- but not quite fast food. If you order something from the menu and not from something from the servings in front of you, then you will probably wait close to 10 minutes for your food to come out. It was pretty busy inside, and we didn't wait longer than that. The drinks are self served, they have everything pretty much- minus alcohol. We got Mac and cheese and the chicken nuggets, fries, sweet potato fries- for the two kids, that was more than enough for them to share. Then my husband got a tri tip burger, he enjoyed that. I got the Sante Fe chicken salad, it's huge- so much to eat, and if you've had it before, they have made changes recently- it's on the spicy side. I enjoyed it for the most part. The dessert was the cookie, that was pretty good. Overall my experience was pretty average but good. I would probably go back if I'm near the area. I will probably recommend it. read more

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Was in town for business and the hotel front desk clerk suggested Jack's, and she knows what she's talking about! The young lady assisting me with my order was very helpful in describing my many salad options to help with my Weight Watchers goals for the meal. The food was very fresh, the atmosphere upbeat, and I was very pleased with the experience. I wish we had a Jack's in my neighborhood in Jersey! I highly recommend this establishment! Just wish I could have indulged in the "comfort food" side orders :( They all looked wonderful. read more

I ordered 2 steaks salads. Both of the salads had under cooked steak in them. This is the third time in a row now so I felt like I should mention this. Normally I do like Jack's salads, but for some reason recently they are not cooking the steak in my salads all the way. I have provided pictures of the salads. See for yourselves. From now on I need to check all the food for to-go orders. I had to take the steak out of the salads and cook them before eating. The first time I got undercooked meat I decided to cook it and eat it, but got really sick the next day. I'm thinking this was because of cross contamination from the salad and meat. PLEASE JACK'S tell your employees to cook the meat. This is a very dangerous practice. I hope they make changes so I can continue to dine there. read more

Jack's Urban Eats - Under cooked steak :( - Sandwiches Near Me - Folsom, California

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We come here often because it's quick, fresh and well to be honest they have one of my guilty pleasures... Urban Fries! OMG those alone are worth the trip!!!! My faves here are the Steak Salad (I swap the regular red onions with their marinated red onions), their Banh Mi sandwich is really good with extra sauce (can be kinda dry sometimes) and their Buffalo Chicken sandwich is really good but rich so it's best to share if you can. They serve bottled beer and wine which is nice. They have some side dishes that are really good like roasted veggies and corn with chili & lime. All in all a solid place to eat for a quick bite to eat! read more

Jack's Urban Eats - Sandwiches Near Me - Folsom, California

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I hardly ever leave reviews but I'm incredibly frustrated with this place. Jack's Urban Eats has always been a fave of ours in Folsom. Great food and great service. Not sure what changed but that is definitely not the case here anymore and they have lost my business. The last 3 times there have been mistakes on our orders. Gave us regular fries when we upgraded to sweet potato....totally forgot the $7 salmon on a salad and all we got was an "oops do you want to drive back and get it?"....and now a tri-tip plate that an entire side was just missing. I hate leaving bad reviews but sadly Jack's has completely gone downhill and it really saddens me. read more

Great, simple food. A little pricey for what it is, but always good quality. Seating is very limited inside due to how popular it is, so come early and expect to have to be a little flexible read more

I'm not sure what's going on but I think I'm done eating here. Last Friday I came in and had my usual fix your own salad with chicken and within about an hour my tummy is turning. I go in tonight and order something different than last week hoping to not repeat the sour tummy; I get the Southwestern chicken salad...my firsts and last time. I notice right away that the chicken looks shiny/slimy dressed in the tequila lime dressing. Not appetizing! BTW I'm famished because I skipped lunch and just got done working out. So I eat the damn thing. I'm not impressed at all. In fact I leave over half of it because I couldn't take it anymore. Oh and my tummy is JACKed up! No mas. read more

If you're standing in line trying to figure out what to get and you're just scrolling through Yelp, URBAN FRIES AND A CAJUN CHICKEN SANDWICH. I hope I've lead you well and you enjoy your meal. :D No but really though there are a bunch of Jack's around the area and I've always been pretty fond of this one. It's the first one I ever went to and the only one that seems to consistently have fresh salad and great portions. ** FOOD ** I would recommend the urban fries most of all - maybe ask for extra chili oil if you want a bit more of a kick too. I always take home about half the salad and I'd recommend you share if you decide going that route - they're huge! The sandwiches are pretty decent sized and they're good for just one portion. ** SERVICE ** The service here is really friendly and attentive! I've never had to wait super long for anything and they've got the lunch rush coordination down, which is something I really appreciate! ** AMBIANCE ** It's a little overcrowded but it looks like every other Jack's Urban Eats I've been to so I'm not really complaining there. The parking can be a little nastier during the lunch hour though - honestly that whole area doesn't really have the best parking. ** PRICE ** About $11 for a salad with your choice of meat, sandwiches run around $8-10, and fries are $4-6 depending on size. It's totally worth it to just get the family size if you plan to share with someone since it's only an extra $1 or so but waaay more fries. The prices are pretty reasonable and serving sizes are well above average. Overall, I usually come here maybe once every month to grab a salad and I've never had a bad experience yet! Will be coming back again! read more

They take fresh to a whole new level. From the girl carving whole roasted turkey to the salad ingredients this place is full of flavor. I would recommend a dish, but I want to try the WHOLE menu first. read more

This place gets crazy busy at lunch so I would try to avoid it at that time if at all possible. It is like any other Jack's. I had the Santa Fe Chicken Salad with grilled chicken so healthy, Romaine, big fan of romaine, Fire roasted red peppers, yeah, ok, whatever! Jicama, reason I picked this salad, big fan Black beans , always good too. Tomato, not impressive, flavorless and far between Tortilla chips, soggy, complete failure Tequila lime dressing, nothing to write home about read more

I've been to Jack's many times and sometimes I wonder why we always return. It has been a hit or miss with the staff. Sometimes they are very nice and friendly, while other times some have been very rude and not so helpful, making the whole experience uncomfortable. The food has also been a hit or miss. The very first time I went here I got food poisoning. After about a year my friend's talked me in going back in. Moreover, sometimes their well known fries are made perfectly and delicious, while other times they have very minimal of the toppings and look just like regular fries. Also, it is a little pricey for what you get. I mean, I love Chicken Caesar salad, but I have gotten more delicious ones in smaller portions at restaurants. Overall, it's a hit or miss according to many lunch and brunches I have had with friends and family here. read more

So lately I have been eating here all the time because you can easily customize your order to be as healthy, or unhealthy, as you'd like. The salads are really great and for $6.95 you can get a half salad with any 6 toppings and add meat for another $2. The half salads are big enough for one person and a full is more than enough to share. Of course everyone, me included, is OBSESSED with their urban fries. I don't want to give away there secret -- you just have to try them. They also have little sides that are delicious and cheap like the homemade mac & cheese ($3), cheese bread ($.75), vegetables, and phenomenal mashed potatoes. Unfortunately, they are losing a star because the parking is awkward, its always PACKED, and sometimes the workers are a bit cranky. So never go during lunch rush or when you are in a hurry. read more

I've going to this Jack's three times recently. The manager really needs to train his employees about customer service. When their customers are in line, they need to be helped and not ignored. Personal conversations need to be saved for later. One time I stood there for five minutes being completely ignored, then one of the employees finally looked up and had a conversation with his friends behind me, without acknowleding that I was waiting to be helped. Last night a friend drove out to Folsom and we decided to go there again. One employee asked me what I wanted and as I was responding she turned around and had a conversation with somebody else. Another employee did the same thing to the friend I was with. My friend was shocked at the poor service. Although I like their food, their service really sucks. I went to their website to see who I can contact regarding the lack of service, and all correspondence is to be written to an address in Sacramento. The manager must not care about the customers if that is the only way to provide feedback. I'll be finding somewhere else to be eating for now on. read more

Paid for steak salad with extas but they fogot the blue cheese, ruined the whole salad To Go, can't go back today, at work. But this cost m read more

Jack's Urban Eats - Sandwiches Near Me - Folsom, California

Bad customer service. I ordered takeout and there's no signage for takeout orders. It was my first time ordering here this way. Tried to ask staff at the register but they both avoided eye contact at all costs. When I did get someone's attention she was very rude And short with me. Wont be back. read more

Someone posted a meme that flashed on my FB news feed: "If Kim and Kanye were drowning, and you only had time to save one...what kind of sandwich would you make?" I instinctively answered "Reuben" and then for the next couple hours couldn't stop thinking about the best Reuben sandwich I ever had (at the Grand Cafe diner in the Palace Station, Las Vegas) Finally I had to search Yelp for where I could find a good Reuben, and came across a review for Jack's that mentioned their Reuben. It's nearby, so I gave it a shot. The place has a surreal quality, akin to when you're on vacation in another city and Jeopardy comes on at 7:30 instead of 7. Just something about it seems slightly out of phase. You walk in, and it looks like a full service sit-down restaurant to the left, but you quickly figure out that it's not. Well, actually, it's a strange hybrid. There are no signs or helpful employees to explain, so when there's not a crowd to follow, it's not clear what to do. There are menus in a rack next to the cash register, so I figured you place your order there (same as several others thought, who came in after me). A friendly employee greeted me with "Are you ready to order?" "Yes." Then, "This isn't where you order, you need to go down to the salad bar." At the "salad bar" I was asked for my name. I gave it, along with my order and was handed a sheet of paper with my order written on it, no instructions or directions. But I rightly assumed that I should proceed to the register. At the register, there were two guys. One of them was clearly working the register so I moved towards him with my paper, and the other guy called out to me, "Here, I'll take your bar tag for you." I handed him my "bar tag" and he immediately handed it over to the other guy, right next to him on the register. This is a two man register operation. He rang me up and handed me a giant metal stand with a number on it, again without explanation. They had just taken my name for some reason, but now they are giving me a table number? Just to be sure, I asked, "So...will you call my name, or my number, or will you bring it out to me?" His answer: "Yeah". OK, I walked right into that one. Please note, none of this is a complaint. Everyone was friendly and nice. it was just strange. I guess the reason why they asked my name is that they are collecting meta data for the NSA, because they brought the sandwich to my table (sans the fries), and now I wish I would've told them my name was Eric Snowden. I immediately noted that unlike so many other places, they don't overdo it with the meat. Boy how they don't overdo it with the meat! A Reuben should be toasted, so I assume that's what this one was. It seemed more like they may have started to toast it, then changed their mind. The end result was bread that resembled stale more than toasted. The sandwich lacked real Reuben flavor, along with the fries I had ordered. About halfway through the second part of the sandwich my "Urban Fries" finally arrived. Not crispy, not hot. They looked and tasted like they had been doctored by a stoner. Creative. Unusual. Not bad. Do they actually follow a recipe for this? Something was definitely off about the Reuben; something missing. What was it? I couldn't quite put my finger on it until my next-to-last bite. There was no Swiss cheese! Doh! I was going to give 3 stars, but then I saw that the Yelp definition of 2 stars is "Meh, I've experienced better". Jack's is the textbook definition of "Meh". Thoroughly adequate. read more

Can't go wrong with the BBQ sandwich & Urban fries. The salads are amazing. Great prices & great food. read more

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I've had some bad experiences at other Jack's, but not this one. Been here at least 4-5 times, have never had any problems. Line moves fast, food is good, haven't had trouble getting a seat...no complaints! read more

Jack's Urban Eats was a when it arrived in Fresno! Fig Garden is the perfect location for this establishment. We frequent it with friends and are never disappointed by its comfort style food. Their salads are perfect for splitting and a great excuse to add on an order of the Urban Fries! read more

I haven't been in this restaurant for a few years. I remember it being amazing and having flavorful, tasty contemporary food. Maybe it's because I used door dash, but the quality of this food was equal to lesser than McDonald's... I ordered the "bahn-mi" and I was so dissatisfied. The bread was so greasy? Why? And the "vegetables" that go on a bahn mi were selfishly sprinkled on and for the $17.50 I paid.. it was mostly the bread. The meat was tender however!! I also received a salad. The Achiote chicken salad I ordered was actually really good... except they completely robbed me of chicken. I thought I maybe had clicked something that said no meat, but checking my order.. they left it off. I'm not a Karen normally, but when I pay a whopping $17.25 for a dang SALAD, I'd like to have some protein. Also, the ingredients in said salad did not total up to this outrageous amount. I'm sorry for the bad review... but this was no where near a pleasant experience for the money I paid. read more

Avoid salads here at all costs. Most watered down, barely stomachable thing I've eaten. It was thrown together in 10 seconds. Paid 10 bucks for it too.. feel ripped off. I've ordered many things and the Urban fries and bbq sandwiches are AMAZING. I can honestly say these two items are the only reasons I would rate this place any stars at all. Everything else I've tried just seems mediocre at best. The other thing I don't like about this place and is a major pain is that the employees simply do not care. They barely make eye contact with you when ordering, never smile, and it's just very clear they hate their job. I know they've worked there for a long time and it's just plain annoying having to deal with them every time I want to eat. read more

Pros: food is good Service is friendly Cons: Very crowded at the usual times. Long lines to order, not enough indoor seating Slightly too expensive for what it is (Two sandwiches and a side, two sodas, $35) It's a cafeteria with decent food. Align your expectations down a bit and you'll be fine. It's just very very crowded most of the time and you definitely can't go if you are in a hurry, unless you're at least an hour separated from normal rush hours. Also, shouldn't they all be wearing hair nets or something? My wife's plate had a hair on it. read more

Pluto's ugly stepsister. Dont get me wrong, I'm happy to see Jack's come to Folsom, and if the whole world turned into hip soup-salad-sandwich places, you wouldnt find me complaining, because they are my favorite. But Jack's doesnt fully deliver on flavor the way that Pluto's does. Dont even bother building your own salad...the ingredients are raw, and what you get is a bland salad with uninspired dressings. Give me some grilled veggie options! Give me some stellar dressings! Just because I give it 3 stars doesnt mean you wont find me there often, however. I'll take an uninspired salad over a Big Mac 9 times out of 10. Simply because eating at La Bou for 10 years straight sometimes gets a little boring. (Just a little...I LOVE LA BOU!) Anyway, they've got great atmosphere at this location, plenty of comfy seating choices, and LOTS of space. I'll go back for the sandwiches and report back. read more

I came here with some friends from EDH. They said that this place is a good mix of healthy choices and comfort food. I really enjoyed my experience here, however, I can't rate them 5 stars due to my husbands bad customer service experience. I love carved meat. They have some really great choices of main entrée, not to mention the wonderful selection of sides. The mac and cheese is soo good. The mashed taters are pretty good, too. The broccoli is a huge portion and comes with some cheese melted on top. My kind of food. My hubby didn't like the kids behind the counter. He didn't feel like they were listening to him and too busy talking about last nights party or what have you. That is really annoying when people do that when customers can hear. I would recommend this place for sure to anyone. The food is quality and they give you a ton of it. Keep it short and sweet with the kids behind the counter and you will do just fine. read more

Knowing that it would be tough to find a spot to eat on a Saturday night at 630pm, we ventured into Jack's. We were part of a group of 7 adults and 2 kids. The line was long, understandable, and it moved decently fast. Unfortunately our meals were all bland and just not good. The presentation was okay, but really the food was terrible. Everyone agreed all 6 ordered sandwiches were dry, and the Mac and Cheese was absolutely flavorless. I would have been happier with Kraft. The food was not even the worst part- So at Jack's when you order, the customer brings specific menu items to the table with them, and some comes from a server- I want to share exactly what happened with the server- When she approached our table she looked blankly at one of our (half Asian) friends, the server stood there with 2 plates and said, "I have the...the...the Chinese...No, I have the...a Sonoma Steak..." Yep that is exactly what happened. No Chinese food, no Thai Salad, no reason to say Chinese! We will never return. read more

How long does it take to make a sandwich in an empty restaurant 20 minutes before closing time? Answer: 11 minutes. Seems kinda long. As much of the staff was already in the midst of its closing regimen, it's hard to know how much of that time was actually spent preparing my food. In my teens I worked for Baskin-Robbins. We used to hide bananas in a cooler 30 minutes before closing so we could complete the tedious process of banana split station clean-up as soon as possible and get out of the store a little earlier. If an order came in we would insincerely apologize for being out of bananas as someone was putting the final shine on the chrome. Bad form. But we were teenagers - we didn't care. And the scam worked great until we forgot to remove the bananas one night and the owner found them--black--the next morning. The crew leader was fired. I wonder if Jack's ownership is in favor of the unfriendly closing-time vibe. My thoughts - when you're open, you're open. Save clean-up for when you're closed. read more

I only go for the Urban fries, but the past three visits I've been given fries with barely any toppings... disappointing!!! read more

Jack's Urban Eats - Urban - Sandwiches Near Me - Folsom, California

A high end sandwich shop not far from the Palladio. The line was long, but moved quickly. The place was a little loud, like all sandwich shops. The food was good and fresh. Pretty much all you can ask for. read more