I probably have spent at least $3k a year here over the past 6 years for my family and will never step foot in this store again. Employees and manager are rude. I tried to return 2 items only in 6 years. I had tags and receipts and they told me they had been washed. I did not wash these clothes. Terrible service. read more

I cant say enough about the customer service you get at this store! I wish I could name everyone that helped me at the store but I dont know all their names, Wyatt and Meagan are at least two I can mention. Everyone goes above and beyond. I never leave reviews but had to for this one. This store is lucky to have them working for them as I will come here more often now just to support them! Thank you for your help!!! read more

These guys really know their shit. Everyone there is a surfer/skater super friendly and ready to help you out. A lot better then the other jacks and surf shops which are more focused on apparel rather than surf/skate gear read more

Good surf shop with stuff for men, women, and kids. They have a good selection of women's clothing and their dressing rooms are spacious and refreshingly air-conditioned (which seems to be rare these days for fitting rooms, for whatever reason). The full wet suits are 30% off right now...get your suits for next winter! read more

I come here strictly for surfing supplies... Shop around carefully and you might find hidden gems and reasonable deals that favor the consumer. Love that's it's located across PCH and Doheny Beach : ) read more

Three stars for location next to doheny. Enjoy the 10 million dollar dana point pedestrian bridge to walk over to Dennys and then stop by this surf lifestyle shop to get some beach gear. Good for surf and skate inspired clothing etc. Not cheap unless you stumble into the sidewalk sale. I think their actual surf equipment selection here is quite limited compared to their location in Huntington or surf ride in San Diego. Appears to be geared towards tourists. They rent boards if you want to give it a go at doho. Seems like they have too many employees, but at least the place is organized. read more

Great customer service. There was a misunderstanding on the phone with one of the sales associates, but the others at the store compensated and made things right. Very friendly and comfortable environment. read more

Bought a shirt about 3 weeks ago. Wore it, washed it and it shrunk at least 2 sizes. Took it in to return it. They wouldn't honor my return. According to manager they won't take anything back that has been washed. My question was how to know if shirt shrunk 2 sizes until it is washed ? They said basically tough. Went directly home and picked up shirt and sweatshirt I bought last week and returned. Will never shop there again. read more

The only surf shop worth shopping at. Really helpful staff and very knowledgable on surfboards/ wet suits. They have sale going on all the time which is a huge plus. Highly recommend this place to anyone. read more

I've been searching for a longboard skateboard for a few weeks and have visited a lot of skate and surf shops in Orange County. This shop definitely has the best selection so far and the staff are really knowledgeable and friendly. Prices seemed a little high though perhaps worth it for the variety and selection. The young man who helped me out with the skateboards really made the experience and probably deserves 2/3 of the credit for the five stars I'm offering up here. I'm sorry I didn't catch his name. read more

Great surf store! My cousins were visiting in town from LA and they were super stoked on the service! Wiatt was super friendly and made their shopping experience amazing! Thank you! read more

After shopping many times at Jack's I will never step foot in there again. The manager cared more about getting in trouble than making the customer happy. I wanted to exchange a Christmas gift my husband received for the same or like shirt but to no avail. Anyone need a very nice $54 Brixton shirt size small? read more

Went in to jacks after Christmas to return a wetsuit and get a different size. I was happily helped by Wesley with a big smile. He found me the right size, and made the return process run smoothly. Jacks should hire more people like Wesley he really brightened up my day! read more

Jack's in Dana Point is a one stop shop for my surf supplies. I live closer to three other surf shops and don't even stop to check if they have what I need anymore. Ive been shopping at Jack's for a few years now and after the building and expansion of "the Garage" skate / board shop the place is huge and has all the goods! The customer service is top notch with someone always ready to help. My 7 yr old son also loves Jack's because the staff always bro-out with him. All in all you can try all the local little shops and might get lucky , or hit up Jack's and know they've got it . read more

Awesome customer service!!!! Jessica helped my son find pants and shirts today! and I really appreciate it, cause I was soo over it..so Thx to her! Mikey checked us out at the register and he killed it with perfect customer service with a smile! Thanks!!! read more

This place is so dope they have really cool stuff and carry all your needs. Only problem though is that there stuff is a little overpriced and there staff sometimes don't always stay on task read more

Went shopping today for shoes and tee shirts. Jake's help was great, he has good taste and he was helpful. Thanks Jake for helping me out.

I have been coming to Jack's for over ten years now. From clothes to watches to sunglasses to surf gear, Jack's has always been my go-to surfshop. I have always thought the staff there were casual, friendly locals who really care about their customers. But after visiting a few days ago and receiving an absolutely horrid experience with their rentals, I seriously doubt I will be returning to what used to be one of my favorite shops. I had some friends from out of town visiting who wanted to surf, so of course I bring them to Jack's to get an easy, affordable soft-top board as a rental. For $30 a day, Jack's makes it so easy to essentially sign the waiver, grab a board, and go. The wavestorm we grabbed was a little torn and obviously aged, I know Jack's has been using these guys for years. We took it to 204's, a local beach break, to have fun on some small 2-3ft swell. The board snapped on the second wave. Didn't hit the bottom, didn't hit a rock, the wooden support within the board just gave out. We were all laughing, the ocean couldn't be more calm and board couldn't even handle that. But I knew it was a wavestorm, they're known for being less-than-top quality. That's why Costco (their original distributor) replaces them for free when you turn in the pieces. We headed back to Jack's to explain the situation and ensure we could get another board. I spoke directly with the manager, and was absolutely shocked at his response. He said we would have to pay $200 for the replacement fee. $200. For a $100 board. A $100 wavestorm that broke due to no error of our own, but because it was so old and weathered that it could not withstand a two foot wave. The manager barked that it was our fault and we are liable because we signed the waiver, and failed to take responsibility for selling us such inexcusable, sub-par equipment. In fact when I said that he rudely replied "I didn't sell you anything. You RENTED one of our boards, you signed a waiver assuming responsibility, and picked the board yourself. We aren't going to replace it, so you have to". Still dumbfounded a Jack's Manager, after respecting their employees so much for so long, would treat us like this, I explained that Costco literally replace these boards for free. Two things would happen next: Either they could take responsibility for their faulty equipment they rented to us and replace the board on their own time free of charge, or we, the customer, could go to Costco ourselves, turn in the Wavestorm parts ourselves and get a free replacement board, and give them this new, improved product and then write a bad review. One of the snarky girls behind the counter then replied "Write a review then". Could not believe a Jack's employee would talk to a customer like that. So here is said review. Incredibly disappointed in you, Jack's. read more

Over a short period of time I bought roughly 20 RVCA shirts from Jacks in Dana Point. After a routine wash or two using recommended care instructions I noticed my shirts were falling apart, balling up, neck stretching, stretching overall, and deforming overall. I immediately made it aware to Leslie the store Manager and she pretty much did nothing. I then called in another time and spoke with another Manager, Jenn whom seemed apt to help me out. She told me that she would contact the RVCA rep and get back to me. Over the next year I made every initiation towards rectifying this situation. I receive little to no response or any sort of empathy to the situation. I continued to call and was told by Jenn to bring in my shirts and that she would personally deliver them to the RVCA rep. I did so, but when I went in there was no Manager in the store and I was told by the girl at the counter that she would make sure Jenn got them, which I had in a Jacks bag with a note on it "For Jenn" with my contact information on it. I called back to check the status and Jenn played dumb that she didnt have my shirts and that I needed to contact the Jacks Corporate. Which I did and spoke to Hamed who basically discredited my entire explanation of the whole situation. I called him back several times and received no response. Today I was called back by the "Owner" of the company "Hamed" who told me that he wasnt going to do anything to rectify the situation and that "he didnt need my business." This is the type of customer service I would expect from a non-American owned business posing and hiding behind American products. Do yourself a favor and do the research. I will NEVER set foot in this business again and I will make sure everyone of my friends, family, co-workers, fellow Marines, fellow contractors, and everyone I know NEVER shop in this place again. All I wanted was an amicable resolution to a situation that I addressed well in compliance with timeframe and warranty specs and this is what I get. read more

Horrific customer service. I purchased easily over $500 dollars there over the years and yesterday they refused to take a jacket back that I purchased with a gift card 2 days earlier. The decals on the jacket peeled off and it was an obvious flaw by the manufacturer. The staff was rude and unwilling to help. I will not go back! read more

My boyfriend and I went in here because he was looking to purchase a wetsuit. We spent a good 20-30 minutes going through the racks and not once did someone come over to help us. There were probably less than 5 people in the entire store and we were in the direct sight from the front counter, so it's not like they couldn't see us. I was pretty surprised no one was interested in helping us since a wetsuit isn't exactly a cheap purchase. We ended up going to two different stores, both with really nice & helpful employees, and bought from one of them. read more

Bought a couple pairs of shorts and new fins. Pulled the tags off shorts put them on, noticed a snag in the fabric. Tried to exchange but stated standard policy and wouldn't exchange. Clearly flawed when I bought. We've been customers for years but won't be going back. Go to any other surf shop in town. read more

Tons of wet suits, found the one I wanted and asked about 20% off holiday sale. Sales rep said it ended, I said saw sale on website ask mgr. He was so cool said he thinks it ended with store sale but would honor 20% off. Walked out with a great O'Neil Heat wetsuit. I will be back with service like that, thank you. read more

A testament to the desultory state of the modern "surf" shop. 5% boards, 95% mall-flavored clothing. Great for tourists, bad for folks who remember who Jack was. read more

I go to this Jacks to get wax sometimes on the way to the beach. I'm never asked if i need any help and the girls in that work the registers make you feel like you are inconveniencing them when you check out. I only go to this store because of convenience. They have great selection, but again I'm really turned off by the customer service. read more

Always been a fan of Jacks surfboards, mainly because of their customer service and willingness to help. Recently called the store to ask about a product and they went ahead and found it quickly and answered my questions about it over the phone. Specific product was a sunscreen that had zinc oxide in it. Asked multiple questions and they answered with their own experiences using different products. Quickly came to my decision which product I wanted. Went into the store, grabbed the product and checked out. What a time saver. Always been a great store with good customer service. Will always come back read more

Cool people working there, very large selection and good location because hrs across of Doheny State Beach! Great place!

Located right across the PCH from Doheny State Beach, Jack's has an impressive selection of gear for purchase or rental. Staff was helpful in picking out the right board and wetsuit for me. Will be heading there again for sure. read more

Jack's has really great customer service and a huge selection of clothing, hats, socks, boards, etc. Very friendly and helpful employees who go above and beyond to help customers. Jenny was especially awesome!! read more

First of all Jay, your ignorance is astounding. Claiming to have military ties, it is quite embarrassing as Marine my self. Even more so that you felt it necessary to throw out the fact that Jacks is a "Non American" company. Why that is relevant to your situation is confusing. I have been shopping at Jacks for over 15 years with the Dana Point location as my preferred store. Jenny by the way, not Jen as well as Leslie have always been outstanding every time I have been there. Any time I have had any issue with anything it is handled quickly and professionally. Once again your ignorance is almost comical, you claim to have brought in 20 plus shirts that you claim to be "damaged" or what ever your problem is.. 20 shirts! You would have to be stupid to buy 20 shirts of the same brand that you're claiming to have so many problems with.. Especially since those shirts are not cheap! 1st mistake, 2nd if you did have that many shirts, why would you bring them in and leave them with a "cashier" and not get that cashiers name?! 3rd why would you wait months to call to see if "Jen" received the "20 shirts" you claim to have left behind!? All of this sounds so ridiculous and almost made up.. It's pretty sad that you have nothing better to do with your time then to sit around and what looks like make up a fake story so you can get free stuff... If you had a receipt for the shirts and or any record of your purchases through Jacks then there is no way that any of this would have happened... I'm assuming you didn't and that's why you were probably told in the 1st place that there was nothing that could be done, if that was even what really happened.. Again, sounds made up.. But good luck on your witch hunt to try to destroy this companies name.. As well as the ladies that work there and that work really hard and do a damn good job at that.. And just a tip for future reference, maybe think before making a military reference next time you make a statement like you did.. May save you from looking like an ass... read more

I have to say I do not like shopping this store since the teens that work there can careless to help or assist you but my boys like going because of the selection. Hobie's seems to hire teens that want to work and they train them well on customer service. Just up the street too! On this particular visit I had 3 people helping me but only one that did her job! Kassie or Cassie not sure, was a delightful change from my experience here. SHe actually went looking for shirts for my son and made a call to another store. Bravo! Unfortunately, the Garage skate guys were not as helpful and would rather ring up than go in the back and find shoes for us to purchase. read more

This place has a ridiculous return policy, if you're gonna return something that doesn't fit make sure you don't touch it. I was fine with just exchanging for a diff. size like they said i could but when i went to do that they said since it had some sand on it "of coarse it did" it was un-returnable. read more

Jacks is one of my favorite places to shop. This jacks has men's, women's and children's clothing as well as everything you need when it comes to surfing. It's incredibly convenient! The staff is friendly and helpful. They also really know their stuff when it comes to surfboards and wetsuits. read more

This is a great store with everything you need or could want. I was looking for a particular pair of sunglasses that they no longer carried but the manager Jen went out of her way to track down a rep or something and was able to have them ordered for me. They have great customer service and really want to make you happy with your purchase. read more

Convenient locations next to Doheny Beach. Easy to rent surfboards for the day and a large selection for forgotten each items.

Awesome surf shop. The staff is really friendly and knowledgable. They seem to always be smiling and having a good time at work, all the while keeping customer service to a maximum priority. Great selection of items from boards to clothes to shoes. An easy one stop shop for any family. They have definitely made me a loyal customer read more