All I can say is I couldn't love it more!!!!!! This store is amazing for beach apparel, surfing stuff and clothes.

Apparently my legally registered service dog isn't welcome here. I've shopped at Jack's Surf Shop many times without an issue, so this was a complete surprise. The man who approached me, who I believe was the manager, told me that even service dogs weren't allowed inside. He wasn't respectful or willing to have a conversation, he simply pointed me toward the door and made it clear I needed to leave. What made the experience even more disappointing was that another customers walked out with me and shared their own negative experiences with the same manager. It's hard to understand how someone with such poor customer service is still representing the store. He's driving customers away, not bringing them in. I won't be returning after the way I was treated. (Manager was and older grouchy man) read more

Every time we come here they have great deals! Today we found more Jacks straw hats and a surf shirt! The store had a ton on sale & alot of inventory to check out. The staff is always helpful! read more

Jack's Surfboards - Great shirts - Outlet Stores Near Me - San Clemente, California

Jacks is the coolest store! They have so many things to choose from for men and women and they are highly discounted. This shop has been here in San Clemente for so long. Service is always friendly, and helpful. My go to spot for board shorts, t-shirts and bathing suits. Value is great, Exsp if you have kids. read more

Come here everytime with the fam when we need something!!!! Great place with all the name brands

My grandson goes to Jacks Surfboards in San Clemente at least once every two or three weeks and there's a manager or maybe the owner his name is Moe and I would like to highly recommend him as he's always friendly to kids. Please give this place a chance and their prices are the best . read more

Great value on the wetsuit I got. Will be using it for a triathlon. Great job recommending a suit that fit and does its job.

I bought an excel wet in November 2023 and used it all winter. When I started using it again in September of 2024 I noticed it was coming apart in several spots on the back. Jacks said I would have to deal directly with excel to get it replaced which they agreed it should be replaced. Of course excel is saying I need to send it in to be repaired but then I won't have a full suit. I would definitely not buy from Jacks again because I think they should be standing behind the products they sell and dealing with the manufacturers. read more

Went in Sunday evening (September 17th) to get a wet suit for my fiancé. Gentlemen working was super helpful, asked us as we walked in if we needed any help and took us right to the type of wet suit we were looking for. Immediately told us about the sale they were having. Great value, especially as the same suit here in Boston would have been significantly more expensive. read more

I saved up my money for 2 weeks to get a wetsuit, 30 minutes after I buy the wetsuit I'm trying to put it on at the beach and the arm sleeve was torn. When I tried to go back and maybe get a new wetsuit or even an apology the owner was super rude and unwilling to help. DO NOT GO HERE. Super bad quality wetsuits and terrible customer service read more

Walked into this Jacks hoping I could exchange a pair of pants. Asked the man working today if he could point me in the right direction so I could find the right size and he said "everything is kind of everywhere so you are welcome to search" and I had the Receipt and the man mumbled and said I can't return this or exchange because you purchased this from a different Jacks Surf Shop. The man was unwilling to help and seemed irritated I was in the store. Will not be coming back to this Jacks location again read more

Came by last weekend to grab some items before my youngest starts at University of Hawaii. There is a mind-numbingly large selection of t-shirts and shorts, most of it with deep discounts as much as 50%. My wife and I were there for almost an hour combing through the racks and managed to find several brand name tees and shorts, all for much less than we would pay at retail stores. There were also some cool backpacks for $20 which is great for the little ones. The store is right in the shopping district of Downtown San Clemente. There's plenty of free parking in lots nearby and along the street. read more

That's what happened to my boogyboard after 1 month and half of use and then i went back to them the manager didn't even try to help me he just said no warranty no refund no anything and he gave me an attitude for nothing.. that was my experience. read more

Jack's Surfboards - Boogyboard - Outlet Stores Near Me - San Clemente, California

I had a terrible experience shopping there the employees and the owner were super rude and unwilling to help

I came to buy a wetsuit for surfing based on a friend's recommendation from this place. I drove all the way from Irvine. The shop has a wide variety from pretty much everything! Affordable prices but the discount varies based what you're buying and brand. The staff was good despite I came here expecting some unpleasant interaction based on what I read from some customers on Yelp. Once I came in I asked someone for help with the wetsuits and an old man came in asked me what I want to use it for then walked me through the different types, prices and recommended that I try one which I liked and eventually bought. After I put it on, another staff member - younger dude - gave me some guidance on how I should feel moving while it's on to decide if it's the right size. Overall, it's an experience and price worth of my ride for a 60 minutes round trip! read more

Rude manager. Terrible guest service. I will never go to this store location ever again.

Great service from young Bryce! Greeted us, asked if we needed help with surfboards, showed us the sizing charts for wet suits and answered questions. Even helped through the fitting process answering questions on appropriate fitting,space and tightness for wet suits. The suits were 30% off, so the store was quite busy. We felt customer service stayed at an optimal level. Will return for future clothing, surf and snow needs at a discounted rate. Also had great prices on boards, next trip. read more

Definitely worth stopping in here if you are near by. You may have to look a little harder for something your style but you will be glad if you do find something because the prices are saweet. Mad gear! Summer, winter, and everything in between. There are seven Jacks locations that send all their overstock and older stuff to this location so almost everything is 50%-70% off, got a pair of element shorts for $24..retail $54 read more

Jack's Surfboards - Outlet Stores Near Me - San Clemente, California

I recently bought a nice wetsuit from Jacks. I think their selection and prices were far better than the Rip Curl Store. Typically you can expect 10% off at Wet Curl. These guys had most stuff 30-40% off! Also, the staff was super helpful. I'm not a pro or even advanced surfer and I didn't feel like they held that against me either. Highly recommended!! read more

I live in San Clemente and visit this store often. I have two young kids and it is great to find Roxy, Hurley, Billabong, Quicksilver, Stance Socks and other surf clothes discounted 40%. They have a great selection and are always very friendly and helpful. Huge selection of surfboards and wetsuits all marked down. The store will exchange unused items but it will not give you cash or store credit. I see a lot of complaints on here about the guy that runs the store. He has always been extremely nice to myself and my kids and always offers the kids free stickers. This is great place to shop!! Thanks Jacks!! read more

Bought Neoprene surf booties that ripped in half the first time I tried them on and surf mittens that turned out to both be right hands and different sizes. These items were on sale, obviously because the store knew how low-quality they were. No refund available. read more

Great place to go to get great deals on surf clothes, wetsuits, watches, slippers and surfboards. Super cool staff. Wetsuits are discounted at 30-40% off on a variety models. I usually go there with an open mind and see if they have what im looking for... all in all I think it has the best deals in town if they have your size... I got a nice rip curl suit that was cheaper then the rip curl outlet... read more

Super bummed on the customer service when it comes to dealing with warranty on a wetsuit basically they sent me down the road to deal with it directly from billabong a huge hassle do not buy a wetsuit here if you have any issues with it it will be a nightmare the seams are opening less than 6months later and now I have to drive to Irvine to deal with the manufacturer directly DONT BUY A WETSUIT HERE!! read more

Bought shorts there and retailer did not take off device that prevents stealing. We live far away and don't plan returning anytime soon. We were told to just go to another retail store. read more

Nice deals but the guy in the front is really rude... I'd rather drive to huntington beach before this place

The guy up front who manages the store was really rude. I was shocked by the way he treated us. Hands-down the worst retail experience of my life. Never will I shop here again. Support one of the many other great surf shops in town and steer clear of this joint!!!! read more

They have some great deals but the guy at the cash register acts like a disgruntled prison guard. they need to hire some happy people for the cash register. Some good deals on wetsuits they are older models usually read more

Went in to check out some sponges as soon as I walked over to them I was addressed by rep who acted like I wasn't allowed to look at each board. I told him thanks man I'm just looking and he proceeded to tell me they didn't have what I was looking for and shooed me out the store. BIG THUMBS DOWN. read more

Very friendly and great deals!! We live in downtown San Clemente and enjoy shopping at Jack's!

The clothes are great and always get a great deal but the employees are terrible. They follow you through the store and don't give you space, and they don't trust anyone. Constantly telling me what I can and can't do when I'm only looking through the clothes. And the owner is a the rudest person I have ever met. Makes me not want to shop there. read more

I always have to stop by Jack's when I'm in San Clemente! The location is great; right down the street from the pier. There are other good shops and eateries on the same street. There are great brands and styles of street clothing for men and women. There are definitely a lot more items for men than for women but they have a good selection of board shorts. As for as women's bathing suits go, their selection falls short. But I always just browse around for cute beachy casual wear. Since this is an outlet, their items are cheaper. I love the 50% off signs :) read more

I am very unhappy after buying an expensive watch here. The stock is old which means the batteries are dead or near dead. To buy and replace a battery yourself voids the warranty. I should be able to get my money back on an item bought within 2 days that does not work. Owner was reluctant to exchange (we had receipt and all packaging), suggesting that we contact the manufacturer. Second exchanged watch does not work either. Buyer beware! read more

So just going to throw it all out there- Pros: - Amazing deals! You can't beat everything being half off. You just can't. - Really convenient. Every san clemente local makes a stop here at least once a month. - Always new stuff so if you don't find what you're looking for then you can just come back and it will probably be there - Customer service is usually fantastic! Some employees practically do all the shopping for you which is beyond appreciated. - Kid friendly! My 5 year old asked me to have "the short haired jack's girl" babysit him if that says anything. Cons: - Hotter than Texas! Be ready to sweat it out in there. Props to the employees for not dying. - EXCHANGE ONLY....so that sucks - Did I mention that it's hot? Not worth going inside some days. - Super cramped! Not enough room to move around at all. read more

Good place to buy stuff you need for surfing. They always have some deal for wetsuits and board shorts. The store staffs are always very helpful to find what you are looking for. read more

Just found out about this place and wish I would have sooner. The difference in service between the regular retail locations and this outlet are night and day. The regular retail locations have some of the most unfriendly, unhelpful, and snotty employees. At the outlet location, everyone was SO helpful and made finding what I needed (board bags) much easier. I called the day prior to going and the girl who answered took the time to go look and see if they had a bag to fit my board size and gave me the price. I would never get that kind of service at the regular locations, maybe management at those stores can learn something from the outlet employees. read more

The store is a bit hit and miss as can be expected with an outlet store, but I have to say that there are great deals to be had and the management is very helpful as opposed to all the other Jacks locations. Definitely worth checking it out! read more

Arrived at 7:15pm on a Friday and the store is closed. Website states the store hours are Mon-Sun 9am-7:30pm. False advertisement. Consider revising. read more

I love this place. The prices are great, the employees are friendly and extremely helpful. Everything's fairly easy to find and if you can't find them there will be no problems with asking an employee for some assistance. I've never had a bad experience in this place and I am definitely a permanent returning customer. Can't beat 'em! read more

there Element skateboards are bad. the trucks break easily.