I guess I should start by saying "Austin I'm sorry." I came in around 1:30pm, just after a lunch rush. While the place was clean and about filled to half capacity, the employees looked like they were ready for a break. Austin acknowledged me immediately; I told him I was in to pay my deposit on the party room. At the same time a man at the bar gestured for his second beer to be delivered. Austin politely told him he'd be right with him. Here's where the "I'm sorry" comes in. He had a little difficulty finding the reservation book; I tormented him the entire time. He is definitely grace under pressure. After he located the book, I questioned the entire reservation and deposit making practices. I don't think he set them, yet I need to leave with a certain amount of confidence that my cash deposit will not be lost and that when I show up for my daughter's pizza party, the room won't be filled with drunken Raider fans. My husband is a Raider fan so I feel free to torment him and the team he supports too. See Austin you aren't the only one that has to deal with me. By this time, the beer guy walks out. He didn't seem mad but he didn't get his second beer either. Bye Felicia! I'm still not quite finished interrogating Austin, about my reservation, deposit and choice of hat. It was pink with flowers on it. Apparently it is for a local band called (you guessed it) "The Flowers." They must be really good because as I stated earlier, the hat was pink. I know some of you are thinking it's okay for a man to wear pink. I don't disagree with you. But I want you to imagine the spunk it takes to wear that in a pizza, bar that is synonymous with being a Raider fan hangout. Maybe he removes it and adds a Raider hat during the games? I don't know, but it's a nice hat, worn by a nice guy. I made Austin make me a handwritten receipt. He insisted on spelling my name correctly, I found that to be such a nice touch. I know I haven't said much about the pizza. I have had it many, many times before. I have eaten in, had the buffet, had their burgers, had it delivered, eaten the gluten free version many times during my phase... It has always been EXCELLENT. This will be the first time having a birthday party there, my first time reserving the back area and my first time meeting Austin. I asked Austin if he would be working the day of my daughter's party, he said "most likely." To this I must repeat my opening line "I'm sorry Austin." I am bringing in my mini me, a 10 year old girl and all her "besties." They will all be walking down after they get pedicures down the way. I will be setting up a table for them to decorate flip flops while they wait for their pizzas to arrive. If none of this sounds fun to you, you can sit at the bar and commiserate with my husband, who is also a saint in my eyes. I will leave you with one final thought. Another reviewer commented about the front doors. They could use a little Windex; it's true. You know when my party is; have that other guy that was laughing as I tortured you wipe them down for us before we get there. Seriously, Austin I love your customer service. I hope the rest of your day (and all the days between now and my party) are amazing. You deserve it. read more