We had 5 min left until they closed and they still didn't serve us lowkey messed up and wild but tf can I do abt ts read more

Jack in the Box - We had 5 min left until they closed and they didn't serve us - Fast Food Near Me - Sonoma, California

Many options, and the sizes are reasonable. I would say it can be expensive.. but overall their food is good.

Never coming here again. $3 tacos turned into Massively fun food sickness all night no joke. Was totally fine before visiting around 5pm. Had problems here before in 2019-2020. Employees had low standards on cleanliness and food safety. In the middle of a pandemic no less. They just don't care. Take a look at the kitchen floor read more

Jack in the box (sonoma location) - 3 Me. - 0 I struck out again, a few days ago, I get to the shop to indulge in my burger and nuggets, unfortunately I didn't get my nuggets, and I didn't ask for them, but I got curly fries, not the end of the world, i was just savoring the nuggets on my ride back to work. Also the girl that helped me out must of been having a bad day because she wasn't having it, was borderline rude, which i can understand, we all have bas days, but not enjoying my nuggets, no dice, that turned my day into a bad day. Today I go and grab a quick late dinner, 2 bacon ultimate cheeseburger combos, small with a coke, easy peazy, nope, negative ghost rider, not a chance. Get to the shop, only to discover there was no bacon on my BACON ultimate cheeseburger, X's 2, because the bacon was missing on my co-workers burger as well. Today mother nature let us have it, rain and heavy winds, tree branches on the road, power lines down, people without power, a chunk of my fence flew into my work pick up truck, no big deal, it's mother nature unleashing her fury. But not having Bacon on a my burger, that hurt, the evening became even darker than it already was, almost seemed like the temperature dropped, except for mine, it elevated slightly when i didn't see much leas taste that juicy bacon that should have been on my burger. If i get knocked down, I keep getting back up, and i wont let this Jack in the box location defeat me, the last thing I will ever do is lose hope. I just hope they can get it sorted out at this location. read more

Check your receipts! We believe in giving people and businesses a few chances before never coming back but this is ridiculous! The ONLY reason we go to Jack's is that our son LOVES the Cluck Sandwich. This location finds a way to not honor their coupons, "forgets" the meat in their burgers and over charges! When I took my meatless burger back to the "manager", she basically accused me of taking it out. My son was so excited on 'National Free Chicken Sandwich Day'. I saw it advertised on the Today Show and read on Google that Jack In The Box was offering a free Cluck Sandwich with purchase, so we went for lunch. The Sonoma JIB would NOT honor the offer even though it was nationally advertised! This place is ridiculous! Never again! read more

100% all white meat spicy crispy chicken fillet with tomato, lettuce & mayo on a toasted buttery bakery bun. It's silly how delicious this is. Really. read more

First of all all staff are ride and have no customer service skills. The manager female short rude and they all act as if we are bothering them. The prices are we serious charging almost 4 $ for a hash brown and 9$ for a breakfast sandwich with no upgrade to quality of product. No special deals and awful staff! I will not return! Looks like many others feel that way as it's empty all the time. read more

Visited drive through 06/09/2024 At about: 1845 hours. ( 6:45 p.m.) Service: Lackluster. There was no:" Welcome to Jack in the box, may I take your order"over the speaker . At the window: there were no smiles or friendly expressions. Also, there was not a "thank you,". Quite unfriendly, actually. FOOD: I ordered the Cubes munchie . The Onion rings were hard as rocks! They looked as if they had been sitting around a long time! Horrible! I threw them out. The mini churros were very greasy and "gummy". I threw the churros out, too. The Taco was definitely old! It was curled up on the ends, cold and greasy! Horrible flavor. I threw that out, too. The sandwich was OK, not great. It was not up to Jack in the Box standards at all!! I strongly suggest that the management closely monitor the cook and cashiers of the afternoon shift at the Sonoma Jack in the Box. The quality of the food and customer service is waaay below standard!!! I do not recommend this particular Jack in the Box. Tourists beware! I'm a local and will take my business to Taco Bell or MacDonald's from now on!! Ug!! read more

Just tried Jack's new ribeye burgers (2) with medium fries (2)... cost $23.06. Figured worth it for ribeye. Nah... burnt meat and cold. Fries were super hot but overly salted. This was at $2:35 on a Wednesday. Think we got meat left in a warmer after the lunch rush. NOT going to do this again. read more

I have to give two stars just because there are times when food is a medical necessity. When calories are required, this delivers. Apparently. My condemnation of delivery, is more a reflection on Uber Eats & DoorDash. Taking 1 hour to deliver. A human rights violation. Obviously the dining experience is chic. I actually met my future wife at a Jack In the Box. Don't play daredevil with these burgers. You only live once. The fries varieties are solid. Can't miss. You can and will miss on the other "tapas" they allegedly offer. read more

Go somewhere else. Multiple visits with multiple mistakes and missed accuracy of meals. Every experience has been a bad experience.

Walked in and stood waiting for someone to take my order. The employees completely ignored me. No one else in the store. I left. Never again. Don't go there. Plenty of other places happy to accept your business. read more

I always come here but their prices are always wrong. They get mad if you tell them. If you don't want to give me the price you advertise then change the price. Or they won't change it. read more

THIS IS THE BEST FAST FOOD SPOT IN SONOMA , and best JACK IN THE BOX in sonoma county , it's a fast food place so I don't expect my food done in 2 minutes idk what world some of you people live in ! But the food always fresh , always throw in extra sauces when I asked! Plus I see the rude people they deal with everyday so shout out to this jack hard working workers for real. I don't get why people expect 5 star service hotel coming to a fast food place ridiculous! read more

Genevieve Swanson here to report that no matter what time of day, no matter what day, Jack in the Box delivers. It's matches tacos of Taco Bell and nuggets of Mc Ds. Most importantly they provide utmost scut accoutrements. Indulge and enjoy. read more

Jack in the Box - Fast Food Near Me - Sonoma, California

I got home, which is two minutes away, and I had a flat warm coke with not one ice cube.

Unfortunately this is the only fast food restaurant near the square. Ive eaten there for the last time today. I won't ever go back because I get sick from their food. Stomach cramps for hours then bathroom trips. I read from previous reviews they leave their food out and sit, that's probably why im getting ill. Also you never get utensils when you order an item requiring a fork or spoon. The service is bad too, clerk's seem to have an attitude. Don't eat there unless you want diarrea read more

Their Coca Cola freestyle machine is the only one in the bay area that I know of that is always in stock with all the flavors. I can stand there and play with it for an extended period of time before my thirst is quenched by 10 unique flavors. There are 2 mutigender bathrooms that are clean which is nice. And the multilingual staff is usually pretty chill, especially the younger ones. If you order inside the food tastes a little fresher. Plus you can pick up as many sauses as you like buffet style, again the only fast food place that comes to mind that does this. My only complaint is that this locations tends to take a little longer than other jack in the boxes. Also jack in the box food is usually pretty gross. read more

Late night smacker! Especially when you get a munchie meal or even better when you have coupons! Would have given you guys a 5 star but someone had a smartass remark one night me buddy's and I came in for a munchie run and ordered 65$ worth of food (:? all in all, food still hits the spot. Oh yeah, one last thing! Please bring natural cut fries back! read more

I love going here at night, they always are super nice to me. The food's pretty good too. Considering it's so fast I'm always impressed that I enjoy it as much as I do. Fries are delicious. read more

This place wasn't very up to par. The food was ok, the coca cola multiple variety machine was all empty. Only 2 choices was diet coke and sprite. In the bathroom after washing your hands the machine only dispenses 2 inches of paper towel. I guess I can safely say their machines are stingy, lol. read more

This is not the first it happened just went there and ordered an ultimate bacon cheeseburger and 5 chicken nuggets for my daughter. I came home never got the chicken nuggets and no bacon in my burger. Tried call wing them to tell them about it wasn't going to drive back there but they never answered! I'm pretty pissed off. I feel sorry for my two year old. I might just have to go back over there and yell at them!!! read more

Let me just start off by saying the line took forever.... Then we had to repeat our order 3 times. For the food we got, the chicken teriyaki bowl was good but didn't come with a fork to eat it. The fries tasted old and it was 50/50 curly fries regular fries and we had ordered curly fries. We also ordered two doctor peppers and got a cherry sprite and a doctor pepper. read more

They have the BEST fish filet sandwich! And half the price of mc donald s. AND they SERVE BREAKFAST ALL DAY LONG! I detest fast food but I LOVE OUR Jack. read more

Jack in the Box - I could hardly wait long enough to photograph it. - Fast Food Near Me - Sonoma, California

Employees are rude. Had more than one experience here where they have nasty young employees who do not care and treat the customer extremely poorly. read more

Worst of the worst. Food is always cold, made hours before and left to sit. Soda always flat and short on syrup. Takes forever. Overpriced. Sonoma fast food sucks in general. No competition. I hate you Jack in the Crack. read more

Ordered two large curly fries instead got one regular fires and one Curley fries-- fries r half filled and charged for large-- wtf read more

Jack in the Box - Fast Food Near Me - Sonoma, California

they never have whats on the menu or give you what they want always check your bag before leaving and customer service if you can call it service is the worst in town read more

I know you can't expect much from a fast food place but this one takes it to a whole new level of shitty!! If I could've given a negative star I would have! I came thru at 1:30 on a Saturday night and ordered a Jumbo Jack with cheese, I get all the way to my hotel and open it to find it was a slap of burnt burger and a piece of cheese, that was it. No condiments or lettuce and tomato. I drove back to ask for the correct sandwich. I got there at 1:45, After getting ignored at the speaker I pulled up to the window and honked to get the guys attention. He turns and looks at me, rolls his eyes, puts his headphones back in and turns back around, completely ignoring me. After about 10 min I finally knocked on the window. He opens it and I held up my bag to explain I got the wrong sandwich. He cuts me off and tells me to come back tomorrow they're closed. I pointed out they don't close for another 10 min, he says "everything's shut down and we have a lot of cleaning to do, come back tomorrow, Bye!" and shut the window on me! Wish I had this guy's name but he's a total asshole and that's why in Sonoma the best job can get is a late night shift at Jack-in-the-Box!! read more

Jack in the box is my favorite fast food place to get late night munchies! I am in love with the jalapeño poppers! Customer service is give or take, they gave us stale fries and the wrong kind of drink. read more

Worst customer service ever! I don't know why I keep giving them another chance, my order is wrong at the drive through 9 times out of 10. I'm not the only one. Heard the same from many others Wish they would bring A&W back. read more

workers are so funny and forgot our waters! best experience of my life!!! would 10/10

There is a big pot hole at the beginning of the drive-thru so watch out! I have had numerous problems trying to order food at the drive-thru. I tried ordering a burger without a bun. It was a very long ordeal with them asking me repeatedly if I was sure I didn't want a bun. I would think it would be fairly common these days but apparently not. Last night, I wasn't paying attention and they messed up my order and charged me for a combo and then didn't give me any fries. I certainly can't complain about the food! Jack in the Box over Mickey D's any day! read more

They get one star for existing. Obviously poor customer service is the norm for this location. They closed early. At 1:30 AM with two people in front of me and two people behind me they turned away business. Now it could be that they had a operational issue but I doubt it. Based on the reviews this closing crew just wanted to go home early. This franchise likely lost $60.00 to $100.00 in sales between these 6 cars. Just saying. read more

Everytime I go in there they short me something cash food, you name it. The staff hardly speaks english. If it wasn't for my grandchildren, I'd never go there. read more

Went to jack in the box on my morning lunch break and ordered 2 breakfast sandwiches which were loaded with grease and the hash brown that came with the meal wasn't cooked all the way. I ordered dine in and the food was served on tiny baskets instead of the custom trays. I didn't have to wait very long which was nice and the self serve soda station was easy enough to use. All in all it was just an ok experience, what more could you ask for at a fast food joint? read more

I agree with you Frank! Went there once for take out and would never do it again - McDonald's is better, as is Taco Bell!

overall expected much better. the customer service was what brought down their rating. i waited at the counter for a few good minutes, making eye contact with at least 4 employees before the one who was supposed to be manning the counter came up. they did not even speak to me as i was ordering or at any other time. food was as expected, whole place was empty. also was given the wrong meal. let down as i'm a fan of their curly fries. wouldn't go back unless in very patient mood. read more