Was called in again for a healthy addiction! Jack's always a winner!. Seems I'm never able to avoid the call! read more

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Comically bad. Low expectations going in obviously. Only for things to worse than expected lol. Guy barely spoke english - no worries man. Chicken was still half frozen. Thats bad right? I ordered curly fries and what they did was put curly fries on top of a full large of fries. Jokes on me for going here for sure!! read more

I have tried to stop in at this location on 3 separate occasions later at night and have been told each time that they are not open. One was around 9:30pm a year ago, another time was 11:30 probably about 8 months ago, and this most recent time was sometime after 10:00pm on 09/25/25. Do not say that the restaurant is open 24 hours and then have staff stop taking orders before 10:00pm. read more

It's Sunday 11:27pm worker was outside talking to another person, and ran inside to take my order. Was rude and upset I inconvenience him on his break. I ordered chicken strips and asked about the sauce options, he said to drive up to the window, and I could see them. He pointed at the sign on the window which I could not read and it was dark because it's 11:27pm. lol I asked him about a sauce and he said he didn't know anything about it. At that point I drove away. Why businesses put up with employees that don't care, or take pride in their work is not a good representation of that business. I guess it's Jack in The Box , low expectations. I forgot. read more

Tonight, November 8th, I went through the drive-through and Dan was less than friendly, but I can understand why he was grumpy because his coworker, a woman with glasses, was talking down to him in front of me as I waited in the drive-through for five minutes. Then they sent me home with a molded cluck chicken sandwich I repeat MOLD. In the past, they have burnt my clock sandwich and on election day I didn't even complain about it. They sent me home with a dried up chicken sandwich because I was the only one out at the drive-through on election day clearly and it sat there forever. read more

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terrible customer service the manager will argue you with you even when she knows she's wrong

Worst jack in the box around. Hours say 24 but always a sign up saying only taking online orders. Staffing is not easy but maybe they need to shorten their hours as they are rarely open past 9pm. No sense in paying people to work in a closed store. read more

if you're not serving food 24 hours, don't label yourself as a 24 hour establishment. Girl working tried to ignore us first time around last night, but we came through a second time since we had placed an order, and then she decided to tell us that they were not accepting orders. read more

Please god, don't ever come here. The worker tonight told us to pull forward into the parking lot after placing a mobile order. We did, after 15 minutes I saw him eating inside at a table and it was just us in the parking lot. No one else. I'm pretty sure he forgot and I saw the bag from the front door on the window. We pulled into the drive thru and he gave us the same bag meaning it was ready for awhile. Thanks! If he was just busy than no worries, BUT he was scrolling on his phone at the table eating. read more

I buy from this restaurant often for location convenience and have never had an issue with a single order. Team members always go out of their way to make sure the food's cooked great and that you have all you need when requested. Dining room is always clean and welcoming. One of the best Jack locations I've been to! read more

Now twice bitten. Two stars because the food is decent for fast food. However, this is the 2nd place to not follow their advertised hours and I don't know about you but wasting my time is just not acceptable. Worse they were STILL serving Uber Eats. No, not ordering through Uber Eats when I'm at your drive through and you're supposed to be open. What is wrong with your brain???? Listen to the reviews. They are deserved. Just plan on something else. The idiots here have ruined it for the chain. Exception: you just happen to be a the location for other reasons and are hungry. Then sure. For me that will NEVER be the case. Corporate: what is going on? Is this you or your franchises? Either way, you're literally giving up the game to other chains by messing up on the BASICS! read more

The worst chicken is served in the chicken fajita pita. It is slimy and gross and this whole sandwich was an uneaten mess. My lunch went to the birds. read more

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Consistently the WORST service of any fast food chain I've ever been to. Unfortunately it's one of the only places in the area, so that's likely the only reason they still get business. Just a few of my experiences: - Pulled up to the drive thru to be told they're closed. - I've gotten to the pick up window with no one in front of me and waited 5+ minutes with acknowledgement. It wasn't until I honked my horn three different times before someone finally came over - tonight I came to the drive thru, and no one took my order. The pick up window was open, so I stopped and asked someone three times if they were open and was ignored. A different person finally came over and had to take my order at the pickup window. No one apologized. Again, that's just a few examples. The service is absolutely ridiculous and completely unacceptable. If management reads this, you NEED to get your act together. read more

TERRIBLE customer service. Lady yelled at me because she couldn't hear me... I called her out on bad customer service and she denied my order. This happened at 6:30pm August 5 2024. Accountability needs to be held read more

Went here for breakfast, and Katrina working the front counter was great...sweet and friendly, and got our order right. Our breakfast sandwiches were really good...so was the coffee. They were very busy both dine in and drive through, and short staffed, but Katrina was really nice and so were the others working in back. We made a point of thanking them for their great service. The restaurant was very clean, so we ate our breakfast inside...positive experience overall. read more

Horrible . The guy helping us was clearly on meth or heroin. It was late at night. We could tell he was off something before we even got to the window Had no gloves on had his hands all in the food while he was scratching his self. Was cussing & had music blasting. Don't even know his name he had no name tag on. We saw another man in a red shirt we assumed to be the manager his name was joe. Joe seemed like he was high as well . The other times i came to this location the service was good. This was just insane read more

If I could give a zero star, I would, every time I order food they never give me sauces in the bag, especially when it's for a delivery service. Even when I asked the delivery person to ask for sauces they never bring any. There's no option on the app to ask for sauces which is a very big inconvenience, this is one of the worst Jack-in-the-Box I've ever gone to and I've been here in multiple times fire these lazy bums.. read more

So I'll start by saying that I never go to JITB with the expectation of 5-star service. What I do expect from any restaurant establishment is to have my food prepared correctly and be treated with basic respect by employees and I got neither of those things today when dealing with Maria. Not sure if this woman hates her job or just herself, but she's got to be a miserable human being to speak to people the way she does. I'm just going to swallow the $13 cost of the order that they messed up. It's a small price to pay for not ever having to interact with her again. Whoever manages this facility should be ashamed of the way this woman is representing the store. Judging by the other 1-2 star reviews, there is little that this store is getting right. read more

They forget something EVERY TIME IM THERE! It's highly annoying to get home and something is missing. Double check your orders

Every single time I've been to this location, I have always had a great experience. I've been here at every hour of the day on separate occasions over the past year. My go-to order is the #1 buttery bacon and Swiss with curly fries and a cherry coke. This location has consistently served me the freshest ingredients I've ever tasted from a Jack-in-the-Box. The buns have always tasted like they are fresh out of the oven. Meat and cheese don't taste like they've been sitting out and re-heated before serving. I don't know how they do it. I have always been greeted nicely and promptly. The early morning crew (5-10am) seems to be the most friendly, but I have no complaints about any other time I've been there. It's always been pleasant at minimum. Having only been through the drive-thru at this location, I can't speak on the dining room/walk-in side of things. I've personally never had a bad experience at this location and am willing to drive out of my way to come to this location because of how consistently amazing they've been in both food quality and service. I never thought I'd leave a review for a Jack-in-the-Box restaurant, but I'm simply amazed and impressed at the consistency of quality I get every time I've been here. Keep up the good work! read more

Exceptional service at drive-through kid named Dayton was amazing. Got the order super fast also was very polite

Have been there for snack time Eat there fries only which were good but crispy were served fresh

Worst service ever!!! Sat there and watched the drive thru attendant take 3-4 orders and someone else running around playing on their phone. No attention to me or my son waiting to order. Also, it wasn't a lack of noticing me either as both looked right at me without any acknowledgement. read more

Always seems to be closed for some reason or maybe no reason at all. Medical Emergency, short staffed, no staff!! They either need to pay more to get people to show up or shut this location down and let a competent provider take over. read more

You've been open 24/7 for the last 4-5 years I've been here I tried ordering at 1:10 and was told they're "only serving Uber eats and Postmates". Not sure when that became a thing so check who was working at this time. Drove 3 miles to an isolated one and was taken care of with kindness and great customer service. Seems this is the location that sucks and has lazy employees. Take note of it. read more

Y'all really need to change your posted hours. Drove through at 9:20pm and waited a bit just to be told the location is closed already. Also Spencer I can appreciate you redirecting us to the generic Jack in the Box contact us but if you look at your reviews for the last 6 months maybe you should catch on to a common theme and possibly take some action. read more

I'm not usually one to complain. I deal with karen's on a daily basis, people who find things to complain about as I manage a store. This had to of been the worst experience ever in a drive thru. It started at the window, as it closed, he said, " holy crap, what an asshole". I'm not sure if he was talking to me but it was kind of alarming. I got my food, and as I driving away, I noticed the other worker through the window on his phone. When I arrived home to eat, the cheesecake I ordered wasn't in either bag, the drinks were flat, the tacos were crushed, & both the sandwiches were cold. It felt like one thing was just piling on another.. I get it's black friday, but I still expect to get the food I ordered. Side note: I'm not sure if this helps, but I went on November 27, at 10:45 p.m. read more

I live nearby, and this is the closest and only fast food that I want. Every time I drive by this location there is one guy who will always tell us they are closed. Just now I drove by, and they have the cones blocking the drive-through, yet they allow you to order online, but there is no way to pick up the food. I wasn't aware that having a fast food location in this area was going to create an inconvenience. I work late, in the restaurant industry, so I understand. But this states that it is 24 seven. read more

I was visiting my family from N.C. and was craving something quick to eat before we left to head back home. This location is in a great spot. Easy to find a parking spot. The drive thru is easy to get in and out of. The only downfall with this location is the waiting time. We spent 15 minutes waiting in the drive thru line before we even got to the speaker. Once we got to the speaker to order, we were asked to wait. From there we waited 7 minutes to put in an order. Finally, we were able to order. We just got 2 meals with curly fries and drinks. From the speaker to the window was another 10 minutes. It's crazy to think that we waited about 35 minutes to order and get our food. That's a major inconvenience. However, the staff at the window was super friendly. The food was nice and warm. No complaints on that end. Maybe they were slow in the kitchen or short staffed?? Who knows... either way, it made for a sad visit. Hopefully they get the drive thru situation under control. That was the only issue. You got this you guys! read more

For nearly half a year, my wife and I will swing by this JitB before heading to the one on Bell Rd. late at night (maybe 10-11pm at latest) in hopes they may serve us. Every freaking time, without fail, there's one male there that says they're not open or not serving. Why do you have a 24 hours sign, an employee there manning the drive-thru, but not serving food??? It's right next to us, so ideally we try and hope, but nope, same dude every time saying go away. You guys are literally paying this dude to do nothing but say go away. I wouldn't say you lost a customer, cause you never gained one in the first place lol, dude just keeps saying F off. read more

I come here almost every day. I guess it's the first thing I do every morning. Thank you for being awesome. Everyone is so friendly. Jay! You are amazing! read more

I know it's pointless writing a review on yelp for a fast food place, but the guy didn't give me a receipt, so I can't exactly go to the store with the problem. Anyways, was there last night and ordered my food and a shake. When I ordered the shake, the guy said, "Uhhhhh....I don't know if I can make it." Umm ok. I told him it was fine and just asked for a different flavor instead. He said the same response, "Uhhhh....I don't know if I can make it." DUDE, do you have it or not? just say yes or no! Not that hard lol. Went up to the window to pay, and the guy actually did make the shake thank goodness (it was the only good part of my order) since he messed up my food order and gave me the wrong thing. I don't know how he gave me the wrong thing, because when I was finished ordering, he repeated the order back to me and everything was correct. Yet, he still gave me the wrong items. I can't really blame him, because it looked like he was the only one working there, or at least the only one working the drive-thru. It's the restaurant's fault for making him the only one on his shift. Again, I know it's pointless writing a review on yelp for a fast food joint, but he didn't even give me a receipt. read more

This was my first time at a Jack in the Box. Overall I was happy with the experience. First , they serve 24 hour breakfast ! And, it was must tastier than I expected from a fast food place. The store was clean, staff was friendly and competent , and service was reasonably fast. When in the area, it's definitely near the top of my list for fast food. read more

Service at the window both times we have been lately has been great! Jay is the nicest, doesn't rush you and seems happy to be working. The food is another story though.. both times it was hardly edible. Cold fries and lots of egg shells in the breakfast sandwich. So gross, like eating glass.. had to trash it. read more

I will admit It all started when driving and I had to use the bathroom. So there was a Jack-in-the-Box off the next exit and well,... I love their tacos! When I pulled up I noticed this is probably the nicest Jack-in-the-Box I have visited. When I stepped in Jay immediately greeting me professionally and then engaged me with light humor. As I waited he did this with the next customer who happened to be a regular. jays humor is not annoying or smart, but is just what you need to get thru the day. That's when I realized that Jay is the best Manager (or Operator or Owner) of Jack in the Box I visited in my lifetime. He is maybe the best operator of any store I have visited. I don't have to tell you about the service, the cleanliness of the place or the food. You get FIVE STARS ALL DAY JAY! Keep it up Buddy! read more

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Was in the area to meet someone and thought I would be able to find a quick bite to eat.....little did I know that this area is like BFE and that there's not much to choose from. Luckily, I saw the good ol' standby when in a pinch....JITB. I ordered: Turkey Bacon Cheddar Sandwich, $4.19 http://www.yelp.com/biz_photos/Rq6WYcNMX8VZohD89LGWaQ?select=USHwj6fMp951mItyKyn0mA http://www.yelp.com/biz_photos/Rq6WYcNMX8VZohD89LGWaQ?select=yNz93hcyNATY5XLlNlQcXQ Big Cheeseburger, $1.29 http://www.yelp.com/biz_photos/Rq6WYcNMX8VZohD89LGWaQ?select=B9ffEfEnx60oWFPx80_uKw This was my 1st time trying the Turkey Bacon Cheddar.....thought I would try something "healthier" for a change....umm, not! The Sandwich was pretty tasty, but damn was it greasy or buttery.....whatever, I felt really guilty after eating that thing. The Big Cheeseburger was ok....it's my staple grub at JITB. Overall, the joint was fast and food was cheap. Not bad. Return Factor - 50% read more

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If you're in the mood for a little junk we'll Jack in the Box delivers. Can't beat their tacos and potato wedges. Never been inside the restaurant, only drive through but they were super nice and quick getting your food to you. read more

Plus side they were actually open this time. This location though is still having issues with having products you order. This time, they were out of milkshakes. I don't know how that occurs, but it did. To the Jack representative that will reply to this asking for me to send a review to Jack in the box online, I've done it prior and never received a response. In my opinion this company clearly doesn't care about their customers. read more

I want whatever drugs these dudes were on straight high af got me stuck in line for 30+ minutes, slurred every word, I'm gonna post a tik tok read more

My experience was as a walk-in customer. I was greeted promptly by 2 different employees who genuinely seemed happy to serve me. I ordered a mocha iced coffee and mini churros as I had missed lunch and was meeting someone for dinner, but didn't want to totally spoil my dinner. Food was fast and fresh. The young lady even offered me a bag for the bottled water I had purchased from the grab and go cooler at the counter. This is a newer updated Jack that has a 'hip' interior. It also has one of those soda machine that give you hundreds of flavor choices, if you're into that kind of thing. My only beef was that it was a little hard to find from the freeway directional signs once you were on the surface streets. I know Scottsdale doesn't want to allow 'garish signage', so I wandered around in the shopping center a bit before I found it. Over all, it was a good fast food experience. read more