I was really excited to visit Jabal Coffee House for the first time, but after this experience, I can confidently say it will be my LAST time.
I spent over $100 on coffee and desserts, and for the prices they charge, I expected much better quality, service, and especially basic food hygiene.
The desserts are already extremely overpriced at around $12 EACH, but what happened next was absolutely disgusting. One of the desserts, their banana-shaped "Banana" dessert, had a HAIR embedded in the dessert itself. As you can see in the pictures I'm posting, this was not simply a hair sitting on the outside of the container. The hair was actually on/in the dessert.
Who wants to pay $12 for a dessert only to discover a hair in it?
And the experience didn't stop there. The service was painfully slow. We had to wait approximately 23 minutes just to receive our order. For a coffee house charging premium prices, waiting that long for a relatively simple order is completely unacceptable.
I understand that mistakes can happen, but a hair in a $12 dessert is not something I can simply overlook, especially when you're spending over $100 at the establishment.
What makes this even more frustrating is that I was genuinely looking forward to trying Jabal Coffee House for the first time. I expected a nice experience, good coffee, and quality desserts. Instead, I got overpriced food, extremely slow service, and a dessert containing a hair.
I am posting the pictures because customers deserve to see what I received before deciding whether this place is worth their money.
$100+ spent. $12 desserts. 23-minute wait. Hair in the dessert.
For me, that's enough.
Very disappointed. Very poor experience. I will not be returning and I would have a very hard time recommending this place to anyone. Jabal Coffee House needs to seriously improve its food handling, quality control, and customer service. read more