This is the fourth plumbing job we have had JW Freeman Plumbing due and, as with the other three, they did a terrific job. This time the plumber, Ethan, and his assistant, Kash replaced a custom shower pan and freshwater lines and valve in a shower redo and the lines and and valve in a tub surround redo in a different bathroom. They did terrific job on everything and kept us informed about what they were doing and reviewed everything after they completed each step. We could not be happier. We asked the contractor to have JW Freeman be the plumber because we really have come to trust their work. read more

ALWAYS receive excellent service from J.W. Freeman Plumbing Today technician Garrett Danks arrived as scheduled and provide our service with professional care and success. Give J W Freeman Plumbing a call when you have a need and you will be blessed with their service. read more

Previously, a plumbing company employee said that our dripping tub faucet could not be repairable. Freeman sent Chase and Julian. They inspected the problem, presented their findings, gave us repair options, and made the proper repairs. Another tub would be stopped up from time to time, other plumbing companies have cleared the drain, and charged us. Chase was the first to say that there was improper piping causing the problem, and will repair it. Because I have found J.W. Freeman Plumbing to be professional, trustworthy, and reasonably priced, I have recommended Freeman to other homeowners in just a few days. read more

Professional, prompt, affordable. Will use again (and again, if necessary). Very happy with quality of work.

I CANNOT SAY ENOUGH ABOUT OUR EXPERIENCE! Another plumber recommended them, so that says a lot. We had Mike come out to give a quote for our worst-case scenario, to resolve a problem we have been dealing with for 10 years. Instead of giving us an estimate to bash up our floor and re-plumb our two toilets in case we put a hole through the drain with a chain knocker, he CLEARED our toilets in 5 minutes by clearing the jets, FOR FREE! HE IS OUR HERO! They give you a 1-hour window, text and email you a photo of the technician when they are on the way and are very nice. Look no further in 352. These are the people you want! read more

A running toilet may not be a big thing but when you can't even refill the bowl that ups the ante. Joel Urbina was here after a morning call. He looks sharp, well spoken, knowledgeable and found a way to fix the problem without selling me on an exorbitant fix. Notably his service was very affordable and I intend to use Freeman's from now on ( sorry Angi. I got this!). read more

Excellent! A little pricey but they're plumbers. I don't think you'd do better anywhere else. Really can't complain. I'll use them again. read more

They sent a tech out to make it right. The techs are all friendly and professional. Some communication issues on whether or not the fix was under warranty , because I was told it was on the phone but then was told it wasn't in person by the tech. They ended up fixing it and I can now say I can recommend this company with confidence. read more

Came to our rescue and fixed our leak!!! Amazing company! Would highly recommend them to all

Hired these guys on a few occasions. Always on time, good work, fair prices, and good communication. Happy to recommend them.

They could have looked. They could have fixed my toilet but chose to ignore the issue and gaslight me with bills, hundreds of dollars, for only troubling themselves to snake the line, 4 times. They could have told me the truth. And the reason I am writing this review now, in all its negative concept is because they couldn't even be bothered to return my phone call telling them the problem was not resolved by their numerous (4) visits, most recently, a short 5 weeks ago. They could have done the job correctly and could have retained a loyal customer. They could have done the job correctly. They didn't. One technician from a different company took 30 minutes, fixed the issue that was a too long chain and a badly positioned handle. Freeman could have done it. I could have saved a lot of money. They could have fixed it if they'd known what they were doing. I did the best thing I COULD have done. I deleted them from my list of trusted repair contractors. They didn't give me any other option. You could do yourself a favor. Call another company. read more

So our pipes decided to start leaking as old pipes do. I did a quick search and found a surprising amount of plumbers near me, so I chose one and mistakenly called a different plumber. I reviewed that service already but after all those shenanigans I got into contact with J.W. Freeman. It was like night and day; the difference in customer service was astounding and honestly they brought me a whole lot of relief when I needed it most. First, they sent someone to check the situation out and give us an estimate. The plumber, BJ, showed up exactly when they said he would, which was amazing because I didn't have to waste my day waiting around for them. BJ really made me feel like we were a priority. He was very honest and gave us some very reassuring words that brought us some much needed peace of mind. They sent out another plumber, who came within a few days to fix our pipes as well as install a new water heater. The service was fast, non-intrusive, and, most importantly, was properly done. The pricing was very fair. But the did charge us a 3% up charge for paying with a credit card. read more

I have tried to schedule 2 appointments with this company the first was about 1 week ago they gave me a call time between 12-3 and we made arrangement to be home but had an appointment at 4:00pm they called at 2:55pm and told us they would be there in 30-40 minutes I informed them we had to leave at 4:00pm so they rescheduled. I spoke to them personally and made arrangements for someone to be at the house by 8:30 this am as I had to get to work by 9:30 so need to leave the house by 9:15. At 8:45 when no one showed up I called and their response is our call time is between 8:30 - 9:00, the plumber showed up at 9:00am and I informed him that I had to leave at 9:15 so he indicated he could not complete the work in 15 minutes so recommended we reschedule. This company has no consideration for the customers time as my wife and I both work so are not at home waiting for service agents. You would think that as a first appointment someone should be able to get there by 8:00am but that obviously did not happen This is just bad customer service read more

After 2 service calls ( $300+total) the problem was not recognized and blamed on my tenants not using the shower properly. When we pointed on a leak it took multiple visits and after all we were left with another problem: broken tiles. Highly frustrated with this company, would not recommend it to anyone. read more

Horrible and incompetent service!!! Do not waist your time and money with this company!!!! I live in Jacksonville but have a rental unit in Gainesville. Last February I called JW Freeman to detect and fix a leak from the bathroom on the second floor to the ceiling downstairs. They came, cut a hole in the ceiling and told me that nothing is leaking. I fixed the ceiling. Ten month later the leak happened again. I call JW Freeman and they repeat the same procedure - cut the huge hole in the ceiling and told me that water leaked because tenants spill the water while using the shower. When I came to fix the ceiling I noticed that all shower handles are leaking. I called JW Freeman and they agreed that it's valve leaking and cause the problem and ordered a valve repair kit and sent technician. He couldn't replace the leaking part - " seats" but only installed new handles and acknowledged that leak is still there. If he couldn't replace the seats, fix the leak - he shouldn't instal new handles and try to charge me for them. Finally we agreed to replace valve. After two years and me paying them for coming and not detecting the problem and many trips and coordinating their appointments with tenants they left me with cracked tiles with broken grout around. And now I have to hire someone to fix the tiles that they broke..... read more

I would write a review of less than one star but I cannot. If you want reliable service do not go here please. It is a headache that is not worth it. I had someone from this company come in to fix a leaking pipe and they did. However, in the process they created a different problem. When I went to turn on my shower, water would still come out from the bottom faucet. Because of this, they sent another guy to fix this issue that the original plumber could not solve. However the new plumber seemed to be in a hurry for some reason. Once he "finished" the job I had to check quickly if he had fixed the problem. He did, but I noticed after he left that he did not properly seal off knobs that turn on the shower (you can see images of this below). Additionally, I tried to talk to him after checking the shower and he was incredibly disrespectful. In the middle of talking to him he walked away and got in his truck. He walked into my house acting like he owned the place and walked out doing the same. I've genuinely never had such a negative Interaction with a company before. If you ever decide to use this company good luck. read more

J.W. Freeman Plumbing - Improper sealing of shower knobs. The one on the right was properly sealed; however he somehow forgot to do the other two. - Plumbing Near Me - Gainesville, Florida

James showed up on time, completed the sink replacement in short order(1 hour) and was under quoted price. Always a good experience with Freeman Plumbing. read more

For the past approx 5 years or more I have always called on Freeman plumbing and for the most part I was satisfied with the work. At times the workers left much to be desired as far as being personable was concerned there is room for improvement. I called on them Sat earlly afternoon to see if they can come out and fix the pipe that burst in my back yard and left me with no water as of this writing which is Sunday 6;45pm. Not even a phone call to say we can't come out or we don't do emergencies. I will now be looking for another plumber that comes when it may be a weekend instead of a week day. If my money is not good enough during the weekend then it's not good enough during the week. read more

Quality work & excellent customer service! They were always in communication - from quick response time, scheduling our work request in ASAP, email follow ups, and notifying us on their arrival. They were easy to work with, very friendly, and most of all did the work right! We are happy with our replaced & new water heater by Simon Justin. They completed our system with a pan & ball valve which we didn't have previously. No more issues with our hot water heaWe highly recommend them! read more

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During the initial inspection, the J.W. Freeman employee spent a solid 30 minutes with us hashing out all the fine details that the work would entail. Then we had a couple other companies come in, but they stayed for no more than 5 minutes - the choice was obvious even if the price was a little bit more. The person who came to do the free audit set the bar very high. These technicians did phenomenal work! After realizing that the main supply pipe to the house was already made of PVC, the men on sight agreed to save us more than $500 since they didn't need to replace that part! You better believe that I will spread their name around town for the excellent work they put into this job. I had to call up the technicians a few months later because I realized a spigot didn't work properly. For no fee whatsoever, the technician came back to us and for completely free of charge fixed the issue without complaints. These guys are friendly, professional, and willing to work through the brutal Florida summer. Kudos to you, gang! Thank you for your hard work. read more

They quickly responded when I contacted them because our hot water heater stopped working. They arrived within a few hours of my call and found the water heater was beyond repair. Within 2 hours, they had removed the old water heater and installed a new one. They provided a one year warranty on their work. Their pricing was reasonable too. I will definitely use them again. read more

I called JW Freeman Plumbing to reconnect the kitchen sink and install a new faucet and disposal after getting new counter tops. BJ called to say he was on his way at the scheduled time and after I showed him what I needed done, he proceeded to complete the job efficiently and completely. BJ was very polite, organized, and explained everything completely! He even looked at another remodel job I was considering and described what needed to be done and offered a no cost estimate when I was ready to proceed. The cost of the work today was extremely reasonable and BJ even made sure everything was drip free and working! If I could give more than 5 stars I would! Great job BJ and JW Freeman Plumbing! On 1/15/20 I had the inlet valve on my water heater fail which flooded my master bath, closet, and portion of my master bedroom. I caught it early which minimized the damage but still needed to repair the inlet valve. I called JW Freeman after 4pm, and after explaining my problem, they had someone here before 6pm. The repair was properly made using new brass fittings, Simon explaIned what he had to do, and all was completed in just a few minutes, and at a REASONABLE price! JW Freeman customer service is #1! read more

AMAZING COMPANY! Our garage disposal was not working for what turned out to be a stupid reason (chicken bone was stuck in there). Took the gentleman, BJ, 2 minutes and everything was cleared. DID NOT CHARGE US A THING. I recommend everyone to request services from here. J.W. Freeman Plumbing is officially my go to company when needed. God bless you BJ. read more

Never disappointed with these folks. They are there when promised and, once completed, the there are no residual problems.

I called J.W. Freeman on Jan 2 right after the new year and they were able to get my hot water heater replaced the next day. That's amazing service! The service tech told me what was going on, laid out the options of repairing or replacing, but the age of the unit made sense to replace. I was glad for the info anyway instead of just trying to sell me something. Thanks!! read more

David called ahead to give me an eta which was really helpful because I had to coordinate with a city technician. When he arrived. He was courteous and professional. He explained possible issues , took a look around and solved the problem within half an hour. It could have been a much bigger problem but he was able, because of his experience and training, to determine a solution that didn't involve expensive additional add on. He saved a significant amount of money for me. The work is warranties for a year! This company is responsive and honest. Can you ask for any better? Will always use in future. Thank you JW Freeman! read more

JW Freeman remodeled a bathroom for us which involved installing a shower, new drain, vanity and toilet. They gave us the best quote, worked in a timely fashion, were very efficient, professional and the new bathroom looks great! It is uncommon to find such professional work with very good value. They provided lowest estimate of three plumbers we contacted. read more

The plumbers that came out to fix our leaking faucet in the bathroom were responsive, easy people to talk to and cleaned up after themselves, which I value a lot. Also, the service charge was cheaper than other quotes I had received. I am very happy with the plumbing crew and their level of service. Thank you, JWFP. read more

Thank you J. W. Freeman Plumbing for saving us! When my husband accidentally broke off the water spigot outside, water started spewing everywhere. First, the lovely person who answers the phone walked us through finding the water meter to turn off the water, and then she found one of her plumbers who could get here within minutes. He fix the spigot quite easily using a handy plumber's tool, and he was both professional and inexpensive, a rare combination. I highly recommend this company! read more

Moving in a house that had midget toilets we had to find a plumber. Freeman got excellent Yelp reviews. Starting with Shep who answered the phone who was very helpful picking out the new toilets. Scheduled to meet our time most everything went smoothly. The toilets are great! There was a hitch with the installation of a faucet and a question on charges but Freeman's saw our point and refunded us what was a fair amount. This alone speaks highly of this company. We will definitely call Freeman's again for our next plumbing project. read more

This company was responsive, reliable, and professional. They came out with equipment which was able to determine the issues and quickly resolved the problems identified. I had a remaining issue related to the original that wasn't clear the first time, so that returned and corrected the related issue at no charge. The showed up on time, the rates are no bad, and the staff were extremely friendly and helpful. Highly recommend. read more

I needed a dishwasher installed and I called on a Friday afternoon at around noon. The man on the other line was very nice and told me he could arrange for someone to get out to my place in the two hours. In no time the plumber came out and was installing my dishwasher. They were up front about pricing and how much the charge per hour. The plumber that came even offered to take my old dishwasher for me downstairs and to take the old boxes for me. I was overall very satisfied and would recommend them for any plumbing services needed. The plumber also explained what he was doing and why certain tools were necessary. This was very courteous instead of billing me extra and not telling me why. read more

We just moved to Gainesville and we are so happy that we were referred to J W. Freeman. The quality of work is excellent on both jobs that we hired them for. Most recently, we had David and Joel out to repair a leak in our kitchen faucet. Both men were pleasant, professional and patient while I contacted my husband for more information. David went the extra mile and emptied out the water for me that I had been collecting in a basin. I was dumping the leaking water into a larger basin so that I could take it to another sink later. I was watching my grandbaby and didn't want to leave the room to use the other sink. He did this without being asked. In addition, the communication with the company through BJ Dose was excellent. I plan on using them again when we decide to remodel our bathroom. This is a well run company. read more

Fantastic team - called in at 830 am- they made an immediate appointment from 10-12 am -- they showed up 11:05 -- spent an hour diagnosing a very tricky issue that ended up being a solenoid inside the washer, the cause of lack of hot water throughout the apartment - Go figure! Super cordial TeAm and will use them again.. read more

A tree fell onto our well overnight and these guys were there within 45 mins of calling. They repaired the pipework really quickly and then hung around to make sure that everything was working ok before they left. Would definitely recommend!! read more

Left voicemail on Monday evening about a issue with clogged sink and there was someone at our house the next morning at 10 am. Resolved the issue and the price was in line with the average for the service provided, a little cheaper. Very satisfied! read more

J.W. Freeman is by far the best plumbing company that I have used in the 29 years living in Gainesville. They are professional, efficient, provide excellent work and reasonably priced. All of the plumbers sent out to our house were high caliber people. David, Joe, Peter and others did a great job. Honest people. read more

Professional, honest and kind! I feel so lucky to have come across this company they were so wonderful and my tenants could not be more pleased. JW Freeman is my official go to for any future plumbing service and I would recommend than to any of my friends or family. read more

So pleased with the service, Peter came out and was extremely professional. He resolved the issue I had called about (after I had already had 3 people try and fix) and he fixed a couple other things as well. Very thorough and very fair prices. read more

Came home from hurricane to find my kitchen garbage disposal backing up into my bathtub. Beyond gross. Called Freeman and the lovely dispatcher got two guys out on same day, even earlier than expected. They called before they came, were polite and efficient. They've got my business!! read more