1. Service Plumbing

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Lady Lake, FL

Service Plumbing

5.0 (5 reviews)
Closed • 7:00 am - 7:00 pm

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10 minutes

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100%

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7 months ago

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2 years ago

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2 years ago

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8 years ago

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Johnson Brothers Plumbing

Johnson Brothers Plumbing

(31 reviews)

I asked ChatGPT for the best company suited to my particular problem and Johnson Bros was the…read morerecommendation. My criteria was honest, competent, and fair prices. I feared a complicated drainage diagnosis and possibly a very expensive repair. I had already worked myself into believing this might involve cameras, locating equipment, drainage plans, excavation, and who knows what else. Jeremy took one look at the situation and said, essentially, "Nope." The problem was simple, and so was the solution. He explained that the pop-up drain was doing what it was designed to do, but the excess water had found an easier path underground, which also explained a soft depression nearby (this was causing a lot of soil erosion on my neighbor's property). He then spent a great deal of time walking me through the remedy: where to dig, how deep and wide to make the area, how to use gravel and plants, and how to install deeper edging so the water would disperse properly instead of gushing toward my neighbor's property. I asked a lot of questions. Jeremy answered every one patiently, then went over the plan a second and third time because I wanted to make sure I understood. He physically mapped everything out so I could clearly understand what needed to be done. There was no attempt to sell me camera diagnostics, unnecessary cleaning, excavation, or an expensive drainage system. He charged only the $79 trip fee and nothing more. That kind of honesty is increasingly rare. Jeremy could have turned my anxiety into a padded invoice, but instead gave me a practical, inexpensive solution and made certain I understood it before he left. This is exactly the kind of company people hope they are calling. I felt so relieved that I was prompted to reciprocate his honesty by writing this review.

Their serviceman did a good job in his attempt to remove the original anode rod. It still would…read morenot release for him either. That removal was NOT going to happen. Apparently AO Smith assembler does not know what torque wrenches are for or he was being ugly and decided to make a few peoples lives miserable. Even though the problem is an AOSmith problem they say I might have to pay a small sum to get the exchange water heater. So I have to pay for delivery of the old unit back to Lowes, delivery of replacement to my home, and then pay for installation.....How's that for a 6 year warranty?

M&S Air Conditioning

M&S Air Conditioning

(30 reviews)

Very friendly and honest Told us where we were at with our HVAC unit. We kind of knew already…read morebut needed another opinion. We liked the price and terms they offered. The techs that came out, were great too. Install was 4 hrs and they took all the debris and cleaned the area when they were done. Answered all our questions. I would definitely recommend M&S!!

One of the most unprofessional experiences I've had with a company in a long time…read more First of all, be warned, this company uses a mix or AI (robots), international customer service, and local people, to handle their inbound calls. So you never know if you're speaking to someone local, someone over seas, or a robot. I called and scheduled an appointment to have my kitchen sink snaked, using their $93 or free promotion. The tech was supposed to arrive between 1-5 pm. (I later figured out that I was talking to AI, to schedule this). So the following morning, I get a call, from a human in their office, saying no, I need to be home at 11 AM, because the plumber will arrive earlier. So I had to leave my job at 10:45 AM to meet this plumber. By 12:30 he had not arrived, so I called the office. The office informs me, we never said at 11, we said AFTER 11 (this is absolutely NOT what they had said to me). They proceed to inform me that the plumber only has one stop before me, and should arrive early afternoon. By 3:30 pm he STILL had not arrived, and I had missed almost an entire day of work. I called the office again, and got an over-seas customer service person who had no idea what was gong on. This so-called plumber shows up at 5:15 pm! He brings in a hand snake, that looks like a child's preschool toy, and performs one of the most half-assed, half-hearted attempts to clear a drain that I've ever seen. He says he can't clear it without a power auger. (Anyone with half a brain would have brought a power auger with them initially). He says he can do it tomorrow, with a power auger, for $500!! At this point I told him to leave. There was no charge for service since he was unable to clear the drain. BUT, this is a BAIT AND SWITCH sales tactic. Advertise one price and service, and then BAM, hit you with a higher price. This waste of time cost me nearly an entire day of work. I was able to get a different company to come out and clear the drain that same evening. The other company arrived on time, and cleared the drain for only $200, less that half the price that M & S wanted to charge me.

Modern Plumbing Industries

Modern Plumbing Industries

(122 reviews)

Look no further for excellent plumbing. We had an issue with a master bathroom right after we moved…read moreinto our new home. We had several quotes all of which were very expensive and traditional (tearing out a brand new bathroom). Modern Plumbing came in with a creative idea and went through our laundry room to access the plumbing in the master and fixed it. They saved time and money. I cannot say enough about James and the team at Modern Plumbing. They will be our Plumbers from now on excellent excellent company!

I needed a simple toilet wax seal replacement, a half-hour job, but when Hunter pulled the toilet,…read morehe noticed standing water in the waste pipe. He asked if I had any backup issues. I had observed none recently. On further investigation, I did have a serious wastewater backup. I suspected that it was due to Comcast installing fiber optics in the neighborhood, drilling in the area of water/sewer pipes. So, the rest of the afternoon, Hunter worked with a camera and an auger to locate the blockage. He located it, but it was the lateral under my neighbor's driveway, which needed to be resolved by the utility company. Hunter asked me to let him know the outcome. It turned out to be a big deal. Indeed, the clay pipe was broken by Comcast's subcontractor drilling to install fiber duct. So, I knew there would be finger-pointing the like. I got it resolved, after a call to the PSC and a lot of back-and-forth. Sunshine Water sucked out the sewer and repaired the cracked pipe. I texted Hunter when the repair was complete, sending him photos of the cracked Clay pipe. I had shared his report with Sunshine Water, which gave them confidence in locating the break. This was very helpful because they couldn't get a camera in there due to the pipe being full of *(**&*&*. After I texted Hunter, he called me to ask how it went. I gave him the lowdown. In my long experience with home repair contractors and service companies, I have rarely encountered employees like Hunter. He left a job with loose ends beyond his control, but he cared enough about the job to want to know how it was resolved. Please thank him for me. And if I need plumbing services in the future, Modern Plumbing Industries is who I'll be dealing with. They're straight shooters, they communicate, they show up, and they have employees who give a damn. Thanks for staying family-owned!

Service Plumbing - plumbing - Updated November 2026

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