I'm so impressed with Dunstan & Son Plumbing. I had a drainage issue which required some trouble…read moreshooting. Another company had promised a fix, but never managed to follow through. Thankfully, Wade was sent to my home and he took the time to figure out the issue. Here's what impressed me about Wade: He respected my home by keeping himself spotless even after crawling around the crawlspace. He was so very polite and professional. He kept me informed of everything he was doing, so I could under the issue he had discovered and his plan to correct it. Villagers, you'll want to add Dunstan & Son Plumbing to your trade persons list.

Came out to fix the toilet, was asked to wear a mask in the house as I am immunosuppressed. He was…read moreargumentative about it and stated wearing a mask is personal preference, since it is my home, the personal preference should be the homeowner not the worker. Told him to leave. Not only unprofessional but disrespectful of the client as well.

One of the most unprofessional experiences I've had with a company in a long time…read more First of all, be warned, this company uses a mix or AI (robots), international customer service, and local people, to handle their inbound calls. So you never know if you're speaking to someone local, someone over seas, or a robot. I called and scheduled an appointment to have my kitchen sink snaked, using their $93 or free promotion. The tech was supposed to arrive between 1-5 pm. (I later figured out that I was talking to AI, to schedule this). So the following morning, I get a call, from a human in their office, saying no, I need to be home at 11 AM, because the plumber will arrive earlier. So I had to leave my job at 10:45 AM to meet this plumber. By 12:30 he had not arrived, so I called the office. The office informs me, we never said at 11, we said AFTER 11 (this is absolutely NOT what they had said to me). They proceed to inform me that the plumber only has one stop before me, and should arrive early afternoon. By 3:30 pm he STILL had not arrived, and I had missed almost an entire day of work. I called the office again, and got an over-seas customer service person who had no idea what was gong on. This so-called plumber shows up at 5:15 pm! He brings in a hand snake, that looks like a child's preschool toy, and performs one of the most half-assed, half-hearted attempts to clear a drain that I've ever seen. He says he can't clear it without a power auger. (Anyone with half a brain would have brought a power auger with them initially). He says he can do it tomorrow, with a power auger, for $500!! At this point I told him to leave. There was no charge for service since he was unable to clear the drain. BUT, this is a BAIT AND SWITCH sales tactic. Advertise one price and service, and then BAM, hit you with a higher price. This waste of time cost me nearly an entire day of work. I was able to get a different company to come out and clear the drain that same evening. The other company arrived on time, and cleared the drain for only $200, less that half the price that M & S wanted to charge me.

I just had yet another terrific experience with this company! Their representative, Armani came out…read moreto perform my first yearly inspection of my mini-split. He was very personable and professional, and took the time to clearly answer all my questions (which I'm sure was a challenge, as I am not very good at understanding things like this). M&S has such wonderful customer service and great service technicians. I highly recommend this company to anyone who is considering installing a mini-split.

We're so glad we took the advice of our trusted neighbors and called Charlie's Plumbing in Leesburg…read moreat (352) 326-5088. From the very first call, the experience was seamless. Christina answered the phone promptly during business hours, provided a competitive quote right over the phone, and scheduled the job during the same call. Everything was handled quickly and efficiently. On the day of the appointment, Christina gave us a courtesy call to let us know that Daniel was on his way, and he arrived exactly on time. Daniel was professional, courteous, and well-prepared. After setting up his work area, he got right to work removing two old 40-gallon water heaters and expertly replacing them with a new 50-gallon unit (picture attached). Before wrapping up, Daniel double-checked that the hot water in the house was working perfectly - and it was! We couldn't be happier with the service, professionalism, and results. We highly recommend Charlie's Plumbing!

I just recently had Charlie's Plumbing of Leesburg out to repair a bathroom leak. The leak was…read morerepaired after 2 days resulting in a hole in the foundation that has not been repaired. I had also requested a new spigot on the outside of the house. Unbeknownst to me, the plumber pulled out siding from the house, broke the spigot knob, burned/melted the siding, and never replaced the spigot. The siding in that area is going to have to be replaced. I have put in numerous calls to the Owner asking him to call me and schedule a time that he could come out and talk about how to deal with the wreckage that is left. I have not received any call back. Since I've been dealing with this for two weeks with no follow up from the Owner, I have resorted to using this forum to warn others of the poor work done by this company. So disappointing.

Alain came over to install a new kitchen sink and faucet. He was prompt, polite, friendly and…read moreinformative. He is returning to replace all the plastic push pull valves the homes here were built with.

So I had Village plumber install a shower valve and drain on a tile shower as a sub for Roberto's…read morein the Villages. First visit with drain install, pvc, valve 1362$ it is what it is. Tile completed same tech returns to install trim ring, handle, swing arm and shower head 377$ for 20 mins. I think that is ridiculous but we all consider value differently. I will not use them again nor recommend them.

I asked ChatGPT for the best company suited to my particular problem and Johnson Bros was the…read morerecommendation. My criteria was honest, competent, and fair prices. I feared a complicated drainage diagnosis and possibly a very expensive repair. I had already worked myself into believing this might involve cameras, locating equipment, drainage plans, excavation, and who knows what else. Jeremy took one look at the situation and said, essentially, "Nope." The problem was simple, and so was the solution. He explained that the pop-up drain was doing what it was designed to do, but the excess water had found an easier path underground, which also explained a soft depression nearby (this was causing a lot of soil erosion on my neighbor's property). He then spent a great deal of time walking me through the remedy: where to dig, how deep and wide to make the area, how to use gravel and plants, and how to install deeper edging so the water would disperse properly instead of gushing toward my neighbor's property. I asked a lot of questions. Jeremy answered every one patiently, then went over the plan a second and third time because I wanted to make sure I understood. He physically mapped everything out so I could clearly understand what needed to be done. There was no attempt to sell me camera diagnostics, unnecessary cleaning, excavation, or an expensive drainage system. He charged only the $79 trip fee and nothing more. That kind of honesty is increasingly rare. Jeremy could have turned my anxiety into a padded invoice, but instead gave me a practical, inexpensive solution and made certain I understood it before he left. This is exactly the kind of company people hope they are calling. I felt so relieved that I was prompted to reciprocate his honesty by writing this review.

Their serviceman did a good job in his attempt to remove the original anode rod. It still would…read morenot release for him either. That removal was NOT going to happen. Apparently AO Smith assembler does not know what torque wrenches are for or he was being ugly and decided to make a few peoples lives miserable. Even though the problem is an AOSmith problem they say I might have to pay a small sum to get the exchange water heater. So I have to pay for delivery of the old unit back to Lowes, delivery of replacement to my home, and then pay for installation.....How's that for a 6 year warranty?

Honest, reliable, showed up, did the work and explained everything in a professional manner…read more Really glad I had Tom cover over to install the new 20Amp breaker to replace the bad one. I would have Tom Quinn come back anytime. Reasonable in price too. ---Mr. Knauer, The Village of Deluna

Thomas answered my call to have a kitchen sink, faucet, and garbage disposal put in. He…read morecommunicated his arrival and showed up on time. Very professional and friendly. He knew what he was doing and did a great job for me. No doubt I will hire Thomas to do other jobs for me. Very impressed with his work ethic. Couldn't have asked for anything better.

Scheduled to arrive between 1-3, but they were a little late. I contacted them and they replied…read morequickly with updates until the service man arrived. Guy showed up, I pointed out the sink that had been clogged for 8 months. He fixed it up in less than 10 minutes, and spent another 20 putting a new plunger plug in the sink so it wouldn't happen again. I pointed out a second sink that had stopped running, and he quickly assessed the problem as sediment that had built up in the faucet head. He offered to switch it out free of charge, but ended up not having the right size parts in his van. CLR ended up fixing the problem in about 15 minutes and the sink is finally running again! Good communication, quick labor, all told he was here for less than 2 hours. The price was very reasonable, and I would definitely call them again for any future problems!!!

Excellent experience. Roy was very helpful explaining options and the installers arrived promptly…read morethe next day and completed the work efficiently. Price was very fair. Highly recommend.