Our septic system was clogged and no companies in the area could come out for another two days at…read moreleast. I left a message for Sunshine Septic and Ben called back but was also unavailable for a few days however he was able to walk us through how to get the system unclogged. His instructions on what to look for and what to do were on point. He was patient and knowledgeable. He didn't have to take the time to help us but he did. Thanks Ben. If I could give him 10 stars I would.

Had an over full house for the 4th of July holiday so of course we ended up with septic issues. I…read morecalled late July 3rd and they showed up on July 4th as promised (willing to work on the holiday!?!). They worked so hard - I thought the tank needed pumping but it turned out to be a large clog. After pumping and snaking, they fixed the issue, relieving 12 people in our house!! Their bill was more than fair, not even a surcharge for the holiday. I would ONLY call them in the future - very impressed with Ben and Jenna. Great team, couple, business.

Great service. Came right away. Family owned. Still need more work done on my moms septic tank but…read moredo far excellent service

We needed a septic inspection for a house we are purchasing on short notice. They answered the…read morephone when I called (instead of my having to leave a message & wait to hear back). The woman I spoke to was friendly, informative, & got us scheduled right away. The technician called when he was on his way as promised. The job ended up being more than estimated bc he found a second septic tank that none of us knew about, so I was ok with the increase. I can't expect them to know about something that I was unaware of. After he completed the job, I got a phone call explaining everything that was done as well as the findings & later received a report. The customer service & attention to detail was excellent. I'll definitely use them in the future.

I would not recommend this service. Pumped out my tank and not two months later had the same…read moreproblem and called another service. Found out they did not pump out both sides.

If I could give it zero stars I would…read more Jon came gave us a quote for a tank and drain field. We decided to go with him gave 2 different deposits for 2 separate jobs. He told us he would start and never did. Called saying he couldn't start since he had other jobs open. But he had our permit in hand. THIS HAS BEEN ON GOING SINCE APRIL 29,2025! And now Jon ( Jonathan T Labruyere owner on all Public documents) but Jon Shrout is who came to the house and took both our deposits will not return a call, txt or email. We just called again today and it says the 352-504-5101 is no longer accepting calls. So either he changed his number or is now out of business. Either way he took 2 deposits and never did the job. He should be returning the deposits. Jon told us he would start the job the week of July 9, 2025 but he was a no show. We have called every single day and absolutely no response! Today I got an email back saying his email doesn't not exist from my 2nd email saying I was contacting the attorney general and an attorney along with the FTC. I stated all we want back is our deposit since is he so unprofessional and obviously not doing the job. I have called the health department and they said no permit was issued. Extremely unprofessional and I wouldn't recommend him to clean my cats litter boxes. He is nothing but a scam artists. STAY AS FAR AWAY FROM ALL OUT SEPTIC AS YOU CAN!!!

This guy is a thief!! He took 1200.00 from me and never showed up for any of the 5 appointments he…read moremade with me and now that I want my money back he won't respond to me. He is as shady as they come , next is BBB and then channel 2 news consumer reports . Have the day you deserve thief!!

Although he was not able to provide service in the end, he kept me updated on the issues with his…read moretruck being at the mechanic and when he thought he would be available.

very prompt kept me informed on time, price was great, I will be calling them again when the time…read moreis right. Alex was very professional and polite. Explain everything from start to finish.

They arrived on time. We had no idea where our septic tank was and they were able to find it (our…read moreback yard is large) in about 5 minutes! Very impressive. They were polite and professional. Cost was very fair (lowest cost we could find). A great company.

When buying our house we learned that the drainfield needed to be replaced. Suburban Septic did…read moreeverything from start to finish, including taking out a couple of trees that were in the way. Very helpful by explaining things and answering any questions. Plan to use them for any future septic service.

Called in the morning Ashley was so sweet Matt showed up on time and was very professional and so…read morefriendly. Price was lower than other companies. Very happy.

Worst experience I've ever had with a provider in Ocala. At first, they seemed nice and…read moreprofessional, but that changed quickly. Nick promised they would cover the expenses for damage done to my property during the drainfield installation. After making that promise, he ignored my calls and texts for 4-5 weeks. When I finally reached the owner through the office phone, the situation got even worse. As soon as I mentioned that Nick had been ignoring me, the owner started yelling at me. He then refused to cover the full expenses his employee had promised. After all of that, he offered to pay only half, but by then I was done dealing with the excuses and unprofessional treatment. This is the first negative review I've ever left for any business, but people should know what kind of experience they may be dealing with here.

Prompt service and response…read more Very personable worker-owner with no hidden fees. For my job, the price was high-- yet i recognize this is the going rate & local standard.

very disappointed. I had them out to pump my tank. I had a broken cover they wanted to sell me a…read morenew septic tank on the spot. I went elsewhere and had the one broken cover replaced instead. I would not recommend them . I got a service bill of over half what the pump out would have cost without actually ever getting the pump out.

I had a failing drainfield that was installed less than six years ago, so I wasn't thrilled about…read morehaving to replace it. But ACE completely changed my perspective through the installation of an ATU water-treatment septic system. I did my homework, and not only was their pricing fair, but the service exceeded my expectations. The quoting team was responsive and on time, permitting was handled quickly, and they made a post-install adjustment promptly and at a very reasonable cost. The installation team, led by Cody, truly went above and beyond. Now we have a system that works reliably and produces much cleaner water with lower nitrate levels. I couldn't be happier. Thank you to everyone at ACE.

They never returned my call for an appointment. If they can't get that right then I don't want to…read moredo business with them.

I'm so impressed with Dunstan & Son Plumbing. I had a drainage issue which required some trouble…read moreshooting. Another company had promised a fix, but never managed to follow through. Thankfully, Wade was sent to my home and he took the time to figure out the issue. Here's what impressed me about Wade: He respected my home by keeping himself spotless even after crawling around the crawlspace. He was so very polite and professional. He kept me informed of everything he was doing, so I could under the issue he had discovered and his plan to correct it. Villagers, you'll want to add Dunstan & Son Plumbing to your trade persons list.

This team is always courteous and kind, and they have a heart of service for their customers. I…read morehave used them multiple times to fix minor plumbing issues, but with my last experience they went over and above to make sure my tenants continued to have a working shower before they left the property. They could have easily postponed the solution due to the condition of the previously installed plumbing, but instead worked tirelessly to solve the problem in the same day. They are the only plumbers I recommend!