I used Drain Tactics some months ago and the app never let me submit my review so I'm back to try…read moreagain. I called them on a day they weren't working but they came out anyway to fix a leaking kitchen sink. He said he was out running errands and would stop by. I can't remember the gentleman's name but he was so kind. He fixed the leak and corrected an error on how the pipes were configured. The price was very reasonable. I wouldn't hesitate to use this company again.

I have never had to call a plumber before for my home. Last November the hose bib on the outside…read moreof my house started leaking and it needed a repair. I called my home repair policy company, and they sent Drain Tactics to fix it. Even though this wasn't covered by the policy, Luis and his crew did everything they could to fix the problem at a very reasonable price. They came back out to help me after the same hose bib split from the very unexpected 2026 cold weather and did a beautiful job. If ever I need plumbing assistance again I will only call Drain Tactics. Thank you so much, Luis. You are what the true spirit of customer service is all about!

This was a warranty repair for American Home Shield. I made the request Friday Night and Hers and…read moreHis contacted me via phone, text, and email Saturday morning for a Monday morning appointment slot. Jeff arrived promptly near the beginning of the window wearing a mask. My hot water heater is in a separated room off a carport, and I let him be, so I can't speak to if he had it on the whole time but it wasn't a concern. I told him my suspected concern of bad electrical elements given the symptoms, and the fact my hot water heater is almost old enough to drink. He was able to promptly diagnose the problem and replace both the bad heating elements and thermostat within an hour. So far, am happy with the service, countering the iffy reviews here. Will Update for any changes.

I had an afternoon appointment with HIS/HER'S PLUMBING. It was for the afternoon and I waited the…read morefull afternoon only for the guys to show up afternoon 6:00 PM. It was for a garbage disposal and within 2 minutes he said I need a new disposal. Not only was he late but he charged $50 for the visit. He also quoted me a $650 fee for a new disposal that could be bought at Home Depot for $165. This company will over charge even if they are late for appointments and for their overall service. Avoid them if you want to be treated in a fair manner.

I saw the high reviews for Horizon West Plumbing after we had a full clog in our house. I realized…read morethe issue late at night so the next morning I found them. I saw on their webpage there was a webform to fill out. After filling it out it said they would be in contact in 48 hours. I then e-mailed the address on the site as a secondary contact. When I called the number said no one was available (it was early) so please e-mail. After a few more hours I called. It went straight to the message to e-mail, but I got a text saying sorry I am on the other line but I will call back or you can respond. I loved this feature so I responded with my needs asking for a call back. I never got the call back. Luckily I found another local plumber that came out and fixed our needs. I still have not received any follow up for them. I know my job was small, but I have a big job coming up in the future. Needless to say I will use the other company for that project.

Horizon West Plumbing is the best in the business! Just had…read morea new water heater installed and got an unbeatable price with the best service imaginable. This company has always delivered outstanding service whenever I've called them.

Love this company today Wyatt and Josh spent the day finishing up a remodel we had to do because of…read morea major leak in the wall. They did a wonderful job.

I needed a simple toilet wax seal replacement, a half-hour job, but when Hunter pulled the toilet,…read morehe noticed standing water in the waste pipe. He asked if I had any backup issues. I had observed none recently. On further investigation, I did have a serious wastewater backup. I suspected that it was due to Comcast installing fiber optics in the neighborhood, drilling in the area of water/sewer pipes. So, the rest of the afternoon, Hunter worked with a camera and an auger to locate the blockage. He located it, but it was the lateral under my neighbor's driveway, which needed to be resolved by the utility company. Hunter asked me to let him know the outcome. It turned out to be a big deal. Indeed, the clay pipe was broken by Comcast's subcontractor drilling to install fiber duct. So, I knew there would be finger-pointing the like. I got it resolved, after a call to the PSC and a lot of back-and-forth. Sunshine Water sucked out the sewer and repaired the cracked pipe. I texted Hunter when the repair was complete, sending him photos of the cracked Clay pipe. I had shared his report with Sunshine Water, which gave them confidence in locating the break. This was very helpful because they couldn't get a camera in there due to the pipe being full of *(**&*&*. After I texted Hunter, he called me to ask how it went. I gave him the lowdown. In my long experience with home repair contractors and service companies, I have rarely encountered employees like Hunter. He left a job with loose ends beyond his control, but he cared enough about the job to want to know how it was resolved. Please thank him for me. And if I need plumbing services in the future, Modern Plumbing Industries is who I'll be dealing with. They're straight shooters, they communicate, they show up, and they have employees who give a damn. Thanks for staying family-owned!

My water valves on the outside and inside of the house (washing machine area). They came and said…read morethat they would have to get the parts and come back. I said okay. Little did I know that the parts I needed are usually in their truck. I had to call them back, because they shut off the water and didn't turn it back on. In the meantime a friend was able to turn it back on. So I called and told them never mind. All of a sudden I see someone in my shed doing something and it was them. Never let me know that they came back. Said they were coming back the next day. I called because I did not hear from them and they said it would be around 3-4. Then I got another call that said around 6. I cancelled them, They were supposed to come out originally on Saturday and I got a call that said nobody was available. I am still waiting for my money that I paid them. I was required to put down a 50% deposit. Linda C

Juan was prompt and knew his trade. He flushed out two tankless water heaters. Afterwards he…read morechecked all the faucets throughout the house to be sure all were at full pressure l. One was not and he resolved the issue. I feel the price was fair for the service that was provided.

Aaron was an amazing help, arrived promptly and thoroughly explained everything, will definitely…read morecall again if we need anything done! 5 stars!

I called HerrellPlumbing on a weekend after cold weather froze my pipes. I got a prompt call back…read morefrom the very busy technician. He was very nice and gave me tips and tricks. I appreciate the personal response. Thanks to him I have running water again. I will follow his suggestions to avoid this problem in the future. Thank you!

Kyle connected my new pool heater to the gas line. He was punctual, courteous and the communication…read morewas great! Will definitely use his services again.

From the owner: Installer of Gas Systems, Not a Provider…read more - Propane and Natural Gas Installations (Tanks, Gas Line, Appliance Hookups) - Water Heaters, Spa Heater, Generators, Stoves, Grills, Burners, Dryers and Fire Features. Anything that burns gas we can do! We are a Small and Responsive Propane and Natural Gas Installation Company with all the tools ready to get all your gas projects done professionally and promptly. No job is too small or big; with our experience and knowledge we are able to operate in both Residential and Commercial Spaces. Being a smaller company with little overhead, we are able to offer prices below big company prices. Also, with a smaller company we are able to deliver work that we take pride in, and it shows. Visit Thumbtack to view day to day photos. Call Today!

Very prompt, professional, very reasonable pricing and friendly, I will use them again for plumbing…read moreand other services they offer. Thanks Pablo for your help with our small plumbing project.

They are fast, efficient and friendly. Very timely and affordable company. They fixed a plumbing…read moreleak I and and provided excellent service.