Our old Ford Ranger suddenly lost its AC. Premier had good ratings and is open 7 days a week! The…read moreowner saw the car on Saturday, demonstrated the cause to me in a few minutes, ordered the part and installed it today, Sunday! That is hard to beat. He seems very honest and explains everything. I asked him about any other issues with our 26 year old truck. He pointed out some problems that should be addressed but none were immediate necessities. I plan to go back and have the work done there. Highly recommend.

i had my vehicle towed to this shop since this was listed as a preferred shop by my insurance. the…read moreshop has had a recent incident and at least one of the shop bays is closed but there is signage posted that they are still open regular hours and accepting business. I was contacted on Monday that they would be able to begin working on my vehicle between Wednesday and Thursday. as of today, Thursday, I was contacted by a different person from this business claiming that they had attempted to call me yesterday, but from a personal phone and left no voicemail, stating that the shop is closed and will not be available for work for up to two more weeks. the people aren't even communicating with each other and are wasting peoples time and money. they need to fully post that they are closed to business and tell tow companies and insurance not to bring vehicles in until they are functional again. this is outrageous and a complete waste of the last five days where I possibly could have had it already looked at and addressed at an actual shop that is operating normally and honestly. highly dissatisfied and disappointing.

Had an unfortunate experience with car repairs. I spoke with Joel and explanined my disappointment…read moreand frustration. He contacted his superior and they made the situation right. We will continue doing business with people who stand behind there work. Ray H.

Spoke with chris in sales department. He was the most rude arrogant sales guy weve ever spoke to,…read morewouldn't answer any questions when we asked about the engine. Just kept telling me not to waste his time before we even gave an offer or took it for a test drive ,So we left, and we'll find our car somewhere else.

I recently brought my pickup to BOR to have my catalytic converters replaced. My check engine light…read morekept popping up for that issue. The staff at BOR were very receptive and responsive to my needs and arranged to replace my converters. Unfortunately, after all their hard work my check engine light came back. It turns out that when BOR discussed my repair options I opted for the cheap route and asked them to buy aftermarket converters. When I came back they found an exhaust leak and fixed that, and the light came back a second time I relented and asked them to get OEM converters. The OEM converters fixed the problem and my pickup is running great again! I have nothing but praise for how BOR worked with me, accommodated all my choices, and bent over backwards to help me get my truck working.

Better Off-Road? More Like Better Off Somewhere Else…read more I brought my 2002 Suburban Z71 to Better Off-Road with a clear, detailed diagnostic summary--11 specific issues, complete with history, symptoms, and codes. I gave them every benefit of the doubt. What I got in return was a $10,000 engine replacement estimate and a lazy guess. After eight full days of silence, they finally looked at the truck and performed a basic compression test. They found low readings on two cylinders and immediately recommended a full engine swap. No leak-down test. No spark plug inspection. No timing verification. Just a vague shrug and a five-figure solution. Here's the kicker: * They performed the wrong test first * Then charged again to do the right one * That's double billing for diagnostic failure A leak-down test is the industry standard when compression is low--it tells you why it's low. They didn't perform one until I hounded them. That's not oversight. That's negligence. When I finally arranged a tow to get it out of there on October 22, they refused to release the vehicle until I paid. Fair enough--but their phones were "offline for two days," yet their voicemail worked. Convenient. Then they charged me a 3% fee for using a Visa card. That's not standard. That's gouging. The technician who texted me couldn't write a coherent sentence. His diagnosis read like a fifth-grade book report. I wouldn't trust this shop to change a bicycle tire, let alone diagnose a complex engine issue. Bottom line: * They ignored a detailed diagnostic roadmap * They charged for incomplete diagnostics * They double-billed for doing it right * They stalled communication for eight days * They misrepresented fees * They showed zero professionalism I paid the bill because I honor my commitments. But they didn't honor theirs. I'll never go back--and I hope no one else does either. --David W. Klieman

Good service, they know what they are doing! I highly recommend them…read more They figured it out quickly and the issue disappeared.

Greg is a fabulous mechanic! Great prices great service would definitely recommend this business!!read more

If they had a 6 star review this is one of the few businesses who would qualify. I have been 100%…read morehappy with every experience I have had here and I am greatfull to have a shop like this in Burlington.

My truck broke down right at the Burlington exit and after a quick google search I found Steve's…read moreAutomotive with great reviews. So, I had my truck taken there and left the keys in the overnight drop box. Needless to say I was not disappointed one bit. I received a very friendly phone call first thing the following morning letting me know they would try to fit it in their schedule as soon as possible. I'm very happy with the work they did, their communication, and genuinely honest business.

We have been taking our cars/SUVs to Wespaul for many years now. They are hands down the best…read moremechanics I have ever experienced. They are honest and give honest estimates - never upselling. They have always finished the work on time. They stay busy because of their long time good reputation. They also gave a good friend an inspection for a truck he was looking to buy. They found some things that were dicey so my friend decided not to buy the truck. They have worked on a Ford Ranger I used to have and both my Toyota 4Runners, a previous Nissan Maxima, and a Kia Optima we have now - new brakes, tune ups, timing chains, etc.

These guys have always shook me an honest deal and even came way under anticipated cost on my last…read morerepair. I would not hesitate to bring them a vehicle for repair and diagnostic work. As we all know a trusted local mechanic is a very valuable asset. Thanks WESPAUL'S

We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

Someone hit our car while we were parked in a parking lot. Avon did a spectacular job repairing it…read moreand was great dealing with them.

Just completed repair work on 2005 Chrysler Crossfire. After accident took car to repair shop in…read moreBellingham for a quote and was told they would not do the work because there were no after market parts available other than on EBay and they don't deal with EBay. Took car to Dave at Avon and he said no problem dealing with parts thru EBay. First part arrived and had been damaged in shipping and Dave returned and found another fender on EBay. That worked out and the repair work was done with great care. Cannot say enough about their work ethic and attention to detail. Highly recommend!