I have had a couple of opportunities to take my car to Mark's. I have been impressed with their…read moreprofessionalism, their thoroughness, and respect for my questions. I recommend them for the value of their work and honesty with hard questions.

Went to have routine service light-initiated check up. A few items were recommended including oil…read morechange. They then told me I needed major replacement of rear end strut and ball joints to the tune of $2300+. I got a second opinion and they told me those parts were doing just fine, I didn't need them replaced and I was being taken advantage of. Mark's Auto Repair tried to rip me off for over $2000. Do not ever go there if you value your money and if you do and they recommend a big expensive repair, get a second opinion.

Stopped there today for an oil change...quoted $39.95 by one of the techs. Time to pay...$55.19…read more The extra charges? An extra quart of oil, some $1 fee, an oil filter, and tax. The charge for an extra quart bothered me, but I can deal with that since me vehicle takes 6 quarts. They should know that and quote accordingly, but whatever... The one that really gets me tho is the oil filter. I'm there for a freaking oil/filter change, why is the filter not included in the quoted price? Ridiculous! I was about to return immediately with my wife's vehicle which also needs an oil/filter change, but you can bet your ass that I'll be heading elsewhere. Update: So I reviewed other oil change places on this island that I'm stuck on and they're pretty much all terrible. So I returned to this place because they were quick, did a good job, and vacuumed the vehicle. I also spoke to the tech about my charges. He stated that my vehicle has a canister oil filter which is an extra charge and that they do not charge extra for "normal" oil filters. I bumped them up to three stars from one. They should still notify customers of added charges in advance. Changing oil is their business, I'm sure they know which vehicles have a higher capacity or use "abnormal" oil filters.

Paul, regarding your response to my review…read more You said I was in the wrong place when I said your guy side hit my front wheel on the curb when backing up. You said you have been there 50 years and you don't have any curbs. So, I attached a copy so you can see your curb. You said you wanted to know who I was. That you couldn't find any invoices. Over the last 2 weeks I called and left my number numerous times and even sent you a note, but never got a call back. I had all my invoices to discuss. Read your responses to your x-customers. You are an angry man sir. You don't care what they think. But you lash out at them ensuring we won't come back and will share that opinion with others. Why in the world it took you 2 years to respond to my post is really awkward. You should be on top of it and try to bring those customers back. I have 5 vehicles I will not bring there again. Just an example. I suggest you retire and let your daughter run the business and respond to complaints. Stay off the computer and don't drag down your business anymore than you have. You will destroy what you built. I put my receipts away since you weren't really interested in discussing anything with me. I wish your daughter good luck fixing the damage you created.

They are great and honest people. I've been going there for years. They had my vechicle for days…read moreand couldnt find anything wrong with it and didnt charge me. when I got it towed up there it wouldn't crank. They were honest and didnt make something up. Thank you Auto Pioneer.

In March 2023, I brought my Lexus RX 350 to this shop for a transmission fluid service. The…read moretechnician noted the presence of metal shavings in the pan on the invoice, and instead of following OEM specifications and using Toyota WS-compatible fluid, the shop installed Kendall VersaTrans CVT+. I later reviewed the product specifications and contacted Kendall's own technical support team directly. Their team confirmed that while VersaTrans CVT+ may be used where Toyota WS is specified, their *recommended* product for WS applications is Kendall VersaTrans LV ATF, not CVT+. Their data sheet confirms this. When I brought this to the shop's attention, attaching official data sheets, Kendall's response email, and compatibility concerns, they refused to acknowledge any wrongdoing. Their responses were consistently short, dismissive, and unprofessional. I received multiple replies with no greeting, no name, and no attempt to address the core issue. Instead of discussing solutions (which I offered several times, including a fluid replacement or partial refund), they repeatedly deflected and eventually stopped engaging altogether. Despite the shop stating in their own records that metal shavings were present, a clear indication of wear, they opted to use a non-recommended fluid. Over the next 2.5 years, the vehicle accumulated only ~9,200 miles, but the transmission continued to degrade, likely accelerated by the mismatch in fluid. This review is not based on emotion. I've provided documentation, OEM specifications, and direct confirmation from the fluid manufacturer. The shop's refusal to admit a mistake or even engage in a basic conversation about resolution speaks volumes about their customer service standards and technical judgment. I cannot recommend this shop to anyone seeking careful, OEM-spec service or professional accountability. If something goes wrong, don't expect them to help, or even call you by name.

I am a senior citizen and on a fixed income, so I want to get the word out about Gateway…read moretransmission, I highly recommend them, their customer service is outstanding they are very professional and have reasonable rates. Andy the foreman was very professional and explained everything to me, it made me feel very secure. I walked in and had an appointment the next day I highly recommend them.

UPDATE: post job being done diy. I was charged $531 for a removal and replacement of "Remove…read moreDriver's Side Valve Cover -To Inspect & Take Photographs Of The Camshaft -for extended warranty company". The manifold gasket seems like it may have been new however they left the old intake manifold gaskets on that get unsealed when the valve cover is removed. Gaskets aren't meant to be reused. (black gasket is for the valve cover white gaskets are for the manifold).

So glad I found Kaiser's Garage. I was nervous about finding a reputable, reliable mechanic for…read moreForeign cars on the Island. I was able to get an appointment very quickly, they worked on my car immediately, have incredibly reasonable rates and I was on my way in less than an hour. Jason came across as genuine, concerned about the right repair for my new BMW, and eager to earn my trust. I will definitely return to Kaiser's for my next Service and repair, and if all goes like today, will quickly be a loyal client. Bravo!

I was traveling from Michigan ,needed service bad and stumbled upon this place by way of a…read morerecommendation from a local. As busy as he was, Jason got me in within a couple hours, got me squared away and back on the road! These kinds of places are gems whether you're in a bind or just need regular service. Jason is a veteran and an honest guy, He deserves all the stars he can get!

I have to give a big shout out to Dylan at Driveway Doctor. I found myself with a badly…read moremisbehaving van while visiting Oak Harbor up from Redmond WA. Engine light was on and intermittently flashing, which is not good news. Got a recommendation to call Dylan and I'm sure glad I did. Though he had lots going on, he came to my current location, knowing that I was pretty much stuck. He worked hard and diligently on my van systematically working through a diagnostic process as the OCD did not give a definitive direction. While we could not figure it out on the spot, I left it with him while I rented a car to get home. That evening, after hours, he had some ideas and returned to work on it and it worked. What a dedicated, diligent and nice person. So refreshing to find someone so dedicated to his craft and committed to helping us out. Great guy, great work, and reasonable cost. I highly recommend the Driveway Doctor for any an all automotive work.

From the owner: We are a mobile auto repair service that comes to you. We can provide service while you are in the…read morecomfort of your home, business, or office all while avoiding costly towing fees and exorbitant service bills that traditional auto repair shop quote. Give us a call today and experience high quality auto repair at a fair and reasonable price.

I recently brought my pickup to BOR to have my catalytic converters replaced. My check engine light…read morekept popping up for that issue. The staff at BOR were very receptive and responsive to my needs and arranged to replace my converters. Unfortunately, after all their hard work my check engine light came back. It turns out that when BOR discussed my repair options I opted for the cheap route and asked them to buy aftermarket converters. When I came back they found an exhaust leak and fixed that, and the light came back a second time I relented and asked them to get OEM converters. The OEM converters fixed the problem and my pickup is running great again! I have nothing but praise for how BOR worked with me, accommodated all my choices, and bent over backwards to help me get my truck working.

Better Off-Road? More Like Better Off Somewhere Else…read more I brought my 2002 Suburban Z71 to Better Off-Road with a clear, detailed diagnostic summary--11 specific issues, complete with history, symptoms, and codes. I gave them every benefit of the doubt. What I got in return was a $10,000 engine replacement estimate and a lazy guess. After eight full days of silence, they finally looked at the truck and performed a basic compression test. They found low readings on two cylinders and immediately recommended a full engine swap. No leak-down test. No spark plug inspection. No timing verification. Just a vague shrug and a five-figure solution. Here's the kicker: * They performed the wrong test first * Then charged again to do the right one * That's double billing for diagnostic failure A leak-down test is the industry standard when compression is low--it tells you why it's low. They didn't perform one until I hounded them. That's not oversight. That's negligence. When I finally arranged a tow to get it out of there on October 22, they refused to release the vehicle until I paid. Fair enough--but their phones were "offline for two days," yet their voicemail worked. Convenient. Then they charged me a 3% fee for using a Visa card. That's not standard. That's gouging. The technician who texted me couldn't write a coherent sentence. His diagnosis read like a fifth-grade book report. I wouldn't trust this shop to change a bicycle tire, let alone diagnose a complex engine issue. Bottom line: * They ignored a detailed diagnostic roadmap * They charged for incomplete diagnostics * They double-billed for doing it right * They stalled communication for eight days * They misrepresented fees * They showed zero professionalism I paid the bill because I honor my commitments. But they didn't honor theirs. I'll never go back--and I hope no one else does either. --David W. Klieman

We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

Derrick was very helpful in checking my battery free of charge. I went back for oil change and a…read moremajor repair because of his customer service kindness.

They helped me add a new intake to my diesel Cummins along with tires and an "inspection" and they…read moredid solid work.