I recently brought my pickup to BOR to have my catalytic converters replaced. My check engine light kept popping up for that issue. The staff at BOR were very receptive and responsive to my needs and arranged to replace my converters. Unfortunately, after all their hard work my check engine light came back. It turns out that when BOR discussed my repair options I opted for the cheap route and asked them to buy aftermarket converters. When I came back they found an exhaust leak and fixed that, and the light came back a second time I relented and asked them to get OEM converters. The OEM converters fixed the problem and my pickup is running great again! I have nothing but praise for how BOR worked with me, accommodated all my choices, and bent over backwards to help me get my truck working. read more

Better Off-Road? More Like Better Off Somewhere Else I brought my 2002 Suburban Z71 to Better Off-Road with a clear, detailed diagnostic summary--11 specific issues, complete with history, symptoms, and codes. I gave them every benefit of the doubt. What I got in return was a $10,000 engine replacement estimate and a lazy guess. After eight full days of silence, they finally looked at the truck and performed a basic compression test. They found low readings on two cylinders and immediately recommended a full engine swap. No leak-down test. No spark plug inspection. No timing verification. Just a vague shrug and a five-figure solution. Here's the kicker: * They performed the wrong test first * Then charged again to do the right one * That's double billing for diagnostic failure A leak-down test is the industry standard when compression is low--it tells you why it's low. They didn't perform one until I hounded them. That's not oversight. That's negligence. When I finally arranged a tow to get it out of there on October 22, they refused to release the vehicle until I paid. Fair enough--but their phones were "offline for two days," yet their voicemail worked. Convenient. Then they charged me a 3% fee for using a Visa card. That's not standard. That's gouging. The technician who texted me couldn't write a coherent sentence. His diagnosis read like a fifth-grade book report. I wouldn't trust this shop to change a bicycle tire, let alone diagnose a complex engine issue. Bottom line: * They ignored a detailed diagnostic roadmap * They charged for incomplete diagnostics * They double-billed for doing it right * They stalled communication for eight days * They misrepresented fees * They showed zero professionalism I paid the bill because I honor my commitments. But they didn't honor theirs. I'll never go back--and I hope no one else does either. --David W. Klieman read more

Great communication. Fair pricing. Installed a lift Kit, on board compressor and new tires in my truck. read more

Better Off Road - BDS lift kit install - Auto Repair Near Me - Oak Harbor, Washington

Jason and the crew are the Best. I have had several things repaired at BOR. They put my Suburban back Right in No time. Thank You Jason......... read more

Better Off Road - Broken Suburban..... - Auto Repair Near Me - Oak Harbor, Washington

My vehicle challenges were originally diagnosed through a dealership and I was quoted almost $6,000. I went to Better Off Road for a 2nd opinion and was told that the overall work I was actually needing shouldn't be much more than $2,000. I scheduled the appointment for the repairs and once done, I couldn't believe the difference in performance. I feel so grateful, happy and excited to have found Better Off Road. I was in good hands from start to finish. Josette and Michael helped me in the office and they were above and beyond with their level of customer service, friendliness and overall genuine care. I got the honor of meeting Jason when I picked up my car and the genuineness was felt with him as well. Thank you, thank you, thank you Better Off Road. read more

I was referred here from the mechanic shop on base after a pre-trip inspection found a noise coming from my transfer case so I had this shop try to diagnose the noise they said everything was fine with my Jeep except I had a sticky brake caliper that was warping my brake rotor and my front right u joint was bad so I made an appointment with them and then they tried charging me for entire brake assembly so I brought it back to the shop on base and they inspected everything again and said there was nothing wrong with what better off road said there was, be careful going here ! They tried taking advantage of me and charging 600$ read more

Better Off Road - Auto Repair Near Me - Oak Harbor, Washington

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Went in twice to have a trailer hitch put on my vehicle. Both times I was told that the "owner" wasn't in and that he would call me back within a day or two. I never heard back from him either time. I'm glad that they are doing such good business that they can afford to just blow off a customer. 2 strikes and you're out guys. read more

Mostly pleasant experience at Better Off Road. I conversed with them a few times and got a reasonable estimate to have a leveling kit installed on my Jeep Grand Cherokee. Sometimes it was difficult to get someone to answer the phone or return a voicemail (including during day of install). I made my appointment a few weeks in advance and dropped the vehicle off. I was originally quoted that the work would be done before lunch. When I didn't receive a call, I tried a few times to call them before finally getting someone. They admitted that the work was taking longer than they estimated. I got the vehicle back several hours past due but I was fine with that because I wanted it done right. No issues and they didn't charge for any extra time beyond original estimate. Communications can be improved but I would recommend them for SUV/Truck upgrades. read more

I've been taking my vehicles to BOR since they opened in 2000 and it is the only shop I trust any of my vehicles to. I refer everyone I know to them just for the quality of work and the competitive prices. Several friends have brought their vehicles in and have thanked me for the recommendation. read more

Better Off Road - Auto Repair Near Me - Oak Harbor, Washington

Jason and the crew installed my Edge tuner on my 2014 Ram. They were professional as always and even ate a half hour of the labor cost because he only quoted me 2 1/2 hours and it took three. They are honest people providing honest service. Rare these days. read more

Yep, as others have said, they aren't easy to get a hold of by phone, but that's usually dependent on the time of day. Call first thing in the morning, you'll likely get someone. Call toward the end of the day when they are trying to get that day's work done, much harder. Be persistent. The quality of work, the expertise of the owner and his employees, the very reasonable pricing... all worth any frustration one may experience because of having to leave a few phone messages. We live in central Skagit County and drive all the way to Oak Harbor for repairs because of the positives. That's how great this place is. read more

Yep, as others have said, they aren't easy to get a hold of by phone, but that's usually dependent on the time of day. Call first thing in the morning, you'll likely get someone. Call toward the end of the day when they are trying to get that day's work done, much harder. Be persistent. The quality of work, the expertise of the owner and his employees, the very reasonable pricing... all worth any frustration one may experience because of having to leave a few phone messages. We live in central Skagit County and drive all the way to Oak Harbor for repairs because of the positives. That's how great this place is. read more

Had my Tranny serviced here on my 91' Silverado. They are doing great things there. Honest work for amazing rates. I highly recommend this place to anyone tired of sketchy shops, this should be your number one go to place on this area. read more

Kick ass shop with truthful service. Very fair prices for anyone for repairs or custom work hooyah!

Better off road is an excellent place for auto repairs. As a single female I have always been treated with respect and honesty, and not treated as though I don't have any idea of what they are talking about or that I don't need to know, like I've experienced at other shops. The owner Jason always makes sure to explain everything they have done or are going to do. He and the guys have gone above and beyond many times fixing things on my Jeep. I know they have done diagnostic work and not included those hours in the price. I've always been very happy with the repairs and the price is always very fair. I will always highly recommend this shop. read more