Our old Ford Ranger suddenly lost its AC. Premier had good ratings and is open 7 days a week! The…read moreowner saw the car on Saturday, demonstrated the cause to me in a few minutes, ordered the part and installed it today, Sunday! That is hard to beat. He seems very honest and explains everything. I asked him about any other issues with our 26 year old truck. He pointed out some problems that should be addressed but none were immediate necessities. I plan to go back and have the work done there. Highly recommend.

i had my vehicle towed to this shop since this was listed as a preferred shop by my insurance. the…read moreshop has had a recent incident and at least one of the shop bays is closed but there is signage posted that they are still open regular hours and accepting business. I was contacted on Monday that they would be able to begin working on my vehicle between Wednesday and Thursday. as of today, Thursday, I was contacted by a different person from this business claiming that they had attempted to call me yesterday, but from a personal phone and left no voicemail, stating that the shop is closed and will not be available for work for up to two more weeks. the people aren't even communicating with each other and are wasting peoples time and money. they need to fully post that they are closed to business and tell tow companies and insurance not to bring vehicles in until they are functional again. this is outrageous and a complete waste of the last five days where I possibly could have had it already looked at and addressed at an actual shop that is operating normally and honestly. highly dissatisfied and disappointing.

We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

I towed my car to you with a CONFIRMED transmission oil leak. WTH? You cleaned up oil leaks and…read morecharged me $4500? You have no business ethics or morals. Ive read reviews here that echo my situation. You have no professional knowledge regarding European cars. Absolutely None.

My vehicle, which is new to me, for less than a year, has been in and out of your shop for months…read morenow, and I am extremely frustrated. I've been repeatedly assured that it was fixed, only to discover loose zip ties holding hoses together in my driveway last night. This is not the first time my car has leaked diesel all over my driveway. While I understand that staffing issues and mistakes can occur, the level of service I've received is unacceptable. My vehicle has undergone several major services intended to maintain its longevity, yet it has sustained damage in the process. Additionally, my shift cable remains unreplaced by Bavarian, and the fluid leaks persist! This ongoing situation has been nothing short of a headache. Bavarian & Gateway Autohuas, please explain for this poor service and the lack of resolution. Thank you

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Superb service, excellent customer service ! We are…read morefrequent flyers at Burlington Automotive and trust their entire staff !

Good service, they know what they are doing! I highly recommend them…read more They figured it out quickly and the issue disappeared.

Greg is a fabulous mechanic! Great prices great service would definitely recommend this business!!read more

My truck broke down right at the Burlington exit and after a quick google search I found Steve's…read moreAutomotive with great reviews. So, I had my truck taken there and left the keys in the overnight drop box. Needless to say I was not disappointed one bit. I received a very friendly phone call first thing the following morning letting me know they would try to fit it in their schedule as soon as possible. I'm very happy with the work they did, their communication, and genuinely honest business.

If they had a 6 star review this is one of the few businesses who would qualify. I have been 100%…read morehappy with every experience I have had here and I am greatfull to have a shop like this in Burlington.

I have been coming here for 8 years, and it is the only place where I bring my Toyota Highlander…read moreand Toyota Prius. Mike is a true professional, and I trust him to get the job done right and at a fair price.

Mike delivers honest service at honest prices. Willing to take the time to explain. Especially…read morewith folks who take the time to consistently maintain a vehicle. Keep your well maintained vehicle running and go see Mike.

At first glance, with its hot rod ambiance and cool cars, I doubted if it was the right place for…read moremy Swedish car. But I was in for a surprise. I visited based on a hunch after being told elsewhere that I needed an expensive catalytic converter replacement. The mechanic here, a true Volvo aficionado (owning more Volvos than the founder of IKEA), diagnosed the issue within minutes. Instead of a costly repair, it was just two coils that needed replacing. The cost? A quarter of what I was originally quoted. It wasn't just about saving money, though. It was about finding that rare mechanic with an incredible depth of knowledge, able to diagnose problems on the spot. The efficiency and expertise here are unmatched. As I write this, I'm almost hesitant to share how great this shop is. I fear it'll become too popular and I'll have to wait weeks for an appointment! It's that good. Highly recommended for anyone seeking honest, expert service, especially for Volvos.

Ben Richards Fabrication LLC did a wonderful job replacing my muffler, resonator, and damaged…read moreexhaust pipe. I have a 2014 Subaru Impreza sedan that sustained some damage to the exhaust (6" clearance on the vehicle). Also, the muffler was a bit noisy from a modification done by a previous owner. Ben Richards Fabrication gave me a good price (welded on a a new muffler rather than installing a more expensive bolt-on attachment). My primary complaint is that they could have confirmed scope with me before moving forward. (We had discussed the scope, but I would have liked to have given the go ahead before they started.)