5 star service from an amazing employee named Michiko. I had THE most aggravating tech issues with my cell phone yesterday ~ as in I could not use ANY feature including text, calling, maps, email. Arrrgh!!
So Michiko helps me by making several calls and contacting the maker of my phone. She spent nearly a half hour resolving my dilemma. Eventually she was able to actually fix my phone herself (I was unable to even turn off my cell but somehow Michiko managed to power it down and get it to function again).
Michiko is a stellar employee who went beyond the call of duty to help a customer she's never before met. I will gladly support J. Mobile, Inc. after my customer service experience at this business. Thank you again, Michiko. read more