Derek & Keyshawn did an excellent job and went the extra mile. Helped me out and helped make sure…read morelights went off after working on my car.

I came here Saturday morning to purchase a tire. I was looking for a specific tire to match the set…read moreon my car. I requested to just purchase the tire and I was told can't just give me a tire I purchased, they have to mount it (it's company policy they can't just sell it to me.) I have a preference for mechanic but I decided to go with it because I was advised by Ben tires plus was the only one who had the tires. I was told that it would be an hour and a half to change the one tire (I brought it with me and the car was elsewhere). He ended up getting the tire changed quickly. That same night, I get in my car to head home and the psi is at 16 on a brand new tire, I filled it back to 32 but Sunday morning at 7:45 it's back at 16. I go back to the store as soon as it opens and speak with Ben again requesting someone to look at the tire since it's new, I wanted to make sure I didn't run over a nail and it was mounted properly. Ben is clearly stressed out and frustrated which I get but the response of "well I don't know how long it will be because I wasn't expecting you" isn't a comforting or acceptable answer. I wasn't expecting to have to return after I just left 24 hours ago. The tire removed and checked by a different technician. I didn't speak with the technician directly instead I was advised the tire is perfectly fine and I have a hairline crack on the rim by Ben. I asked is that something they would usually notice when installing the tire, he stated no. They don't do those types of repairs but I'll keep having the same issue. Since the tire was mounted again I haven't lost any air in 48 hours.

If I could give this particular place NO STARS I would !!!! Be very careful doing business with…read morethese folk. They are very fraudulent, they will take your money and allow your car to sit up for MONTHS!! We paid our money up front for an engine, they kept the car claiming to do so much extra work trying to get more money from GM .. so many text messages stating they were working on getting "funds released" for customer satisfaction since it went way past the deadline for the car to be fixed shirley claims the car was finished with a "NEW engine , Throttle Bottle , Sparks , Etc the list goes on"..... All for the (REAL) GM (General Motors) to say these folks aren't in there authorized dealers, that they hadn't had any communication with Precision Tune Auto. she also gave me "fake tracking numbers" to a "check" that supposedly had both our names on it ...... she also gave " fake case numbers from GM" to make it look like cases were created and they was NOT They have had my car since late February, early March and on today August 9,2025 ... my car has never been touched !!! EVERYthing was made up and was a LIE ... car Still sitting up collecting dust. So many lies, schemes to claim money they did not earn !!! I sternly WARN YOU, STAY AWAY. I Have Plenty of Text Messages From Mrs. Shirley.

If I could give this particular place NO STARS I would !!!! Be very careful doing business with…read morethese folk . They are very fraudulent, they will take your money and allow your car to sit up for MONTHS!! We paid our money up front for an engine , they kept the car claiming to do so much extra work trying to get more money from GMC , so many text messages stating they were working on getting "funds released" . All for GMC to say these folks aren't in there authorized dealers, that they hadn't had any communication with Precision Tune Auto . I stop by the shop after being told by the Manger Shirley that they were closed and to my surprise they were open and running ! They have had my car since late February, early March and on today August 9,2025 ... my car has never been touched !!! Still sitting up collecting dust and on flat tires !!!!. So many lies , schemes to claim money they did not earn !!! If you are a military veteran I sternly WARN YOU , STAY AWAY FROM THIS BUSINESS !!!

I gave 3stars because my low air light came on . Took it to tire plus the guy said the tire had a…read moreleak from a Old plug and tried to sell me a tire said he couldn't fix that one. I took it somewhere else they put air in it and said it was fine. A week later still fine. They checked my oil said it was low so they tried to sell me an oil change Had it changed already not even 3000 miles since.The point I'm making is don't sell me something I don't need. My money is hard to come by because I'm on disability.

I am writing regarding my 2013 Ford F-150 Truck. I initially brought it in for a valve cover gasket…read morereplacement around April 29, 2024. Since then, I have had to return it three times for the same issue. Each time, the service team acknowledged the leakage. I paid $1610.14 for the first visit. For the subsequent two visits, they agreed to replace the defective parts again at no additional cost. The last time I picked up the truck, I drove it home and parked it. On July 9th, when I drove it again, it initially ran fine but then started acting up. The "add engine oil" light came on, and the vehicle stalled. I had it towed home and noticed a puddle of oil where it had been parked. I did not check for leaks before driving because I was assured the issue was fixed. I called Tire Plus and spoke with Jason, the supervisor. He claimed it wasn't their fault that the vehicle was in such a condition. I explained that they were the only ones who had worked on the vehicle. After some discussion, he agreed to have it towed to the local Ford dealership, where it has been since around July 11th. The service representative handling my case has since left, and the matter has been reassigned. I have made several attempts to resolve this issue and have been patient throughout the process. I just want my vehicle to run as it did before the initial repair. I have spoken to the area representative, Andrew, once and the regional representative, Bruce, twice. Both assured me they would look into it, but I have not received any follow-up calls. Bruce mentioned that once the case is handed over to the claims department, it is out of his control.DO NOT TKAE YOUR VEHICLE TO TIRE PLUS IN AUGUSTA GA ON ROBERT C DANILE PARKWAY OFF WHEELER ROAD FOR ANYTHING THEY HAVE UNCERTIFIED MACHANICS IR THEY DONT KNOW WHAT THEY ARE DOING THERE. TOTALLY UNACCEPTABLE TO SAY THE LEASE AND IT TOOK ME 2 MONTHS JUST FOR THEM TO TELL ME THAT THEY ARE NOT GOING TO FIX MY TRUCK!!!!

Drive semi trucks, and one of my drive tires had no air in it.. so called this company, and they…read morecame ASAP.. a kind gentlemen (Robert) did a excellent job at getting it replaced.. fast service while doing it safe..

Went to the truck shop with my 40ft motor home with information that my brakes would smoke when…read moregoing downhill. I only had a very short time before I had to leave town for work. Richard Solei got me right in and fixed the problem asap. Saved my bucket!! Thanks guys. What a great team!! Will always use your company whenever in town. Thanks for your help.

Came in for a repair last minute . Even though it was almost closing time, Holden and the mechanics…read morehelped me out; they were able to get the parts I needed last minute and get everything fixed up. Overall great service!

Made an appointment to replace a tire with a nail in the sidewall. Showed up only to find out that…read morethe tire I requested and came up as in stock was not actually in stock. Not a big deal as another can be ordered and delivered the next day (from what I'm told). So I called the next day and finally got through after being put on hold for 15 minutes and disconnected. Apparently my tire was never ordered. Employee said he will "find" the tire and call me back once he has it. Never got a call back. All I ask is for follow through with customer service. I'm on a warranty timeline so I'm taking my business elsewhere.

My car needed the following repairs: replace brakes & brake pads, an oil change & tire rotation,…read moreand the electrical checked in the front of my car (the stereo & rear view mirror electric panel went out). I had read online that it could be a fuse or wiring issue & knew that going into it. I called asking for a quote and after talking to the very kind receptionist who wanted to make sure my questions were answered, she handed me off to Garry directly. Garry gave me very reasonable pricing quotes for the brakes & oil change and let me know that the front electrical issue could be a few things (describing what I mentioned above) so he wouldn't know how to price it yet. I asked if they did electrical repairs and he said yes and would give me quote after the inspection. I asked for my car to be inspected for those 3 issues specifically and later discussed the pricing for repairs/to see if I would like to move forward with them & I happily agreed, to the tune of less than $300 (which I honestly think was a steal, since i was previously up charged by dealership mechanics). After paying and picking up my car, I showed my husband that my stereo worked (I had sound! The stereo showed the time! I could do more than just eject a disk! Yay!) and that the rear view mirrors were adjustable again (Yay!) by adjusting the right mirror. I went to adjust the left mirror and it all shut off, the power to the stereo/sound/mirrors didn't work anymore. I turned the car off and on again to see if it was a fluke, it wasn't. It wasn't fixed. I went inside and calmly let the receptionist know that all the electrical stuff went out again (with Garry sitting right next to her at his desk). I didn't raise my voice, my face was hot with embarrassment and a bit of irritation, and I let them know that the same electrical issue I had, just happened again. I wasn't happy that he said they would inspect my car and find the electrical issue cause (which i assume meant figure out if it was the fuse or the wiring DURING THE INSPECTION) and fix it--not just plug in a new fuse and move on, and they clearly didn't. Garry said "We replaced the fuse and it worked so we can check it on Monday" I say "Okay... but the issue is that I paid for it be fixed.. and it wasn't? Can i get a note that says you will check it on Monday and fix it?" and ask several times for a written note that says that (I prefer written acknowledgment over a verbal agreement, and wanted that statement so I could hold them to a timeline if an issue were to arise) and both him and the receptionist ignored/breezed past that despite my requests. I know that it's not a normal request but it's far from an unreasonable request and if he didn't want to, he could've easily said so but instead he said "You can just bring it by on MONDAY and we'll check it??" I say, "Okay? but I paid for it to be fixed and it wasn't so--", he cut me off annoyed, "REFUND HER, her TEN DOLLARS" like I had been begging for a refund. I am confused and say "That's not what I want..." I pause and try to clarify why I want the "paper trail" and say nervously, "It's just that.. I saw some reviews online and some of them said they've brought their cars in for service and also had issues with it after and that--they weren't fixed, so I want a paper to say that--" and Garry's face turned immediately angry. He cut me off again and told his secretary "REFUND her TWELVE DOLLARS." angrily. I started to say again that that wasn't what I cared about and he cut me off repeating himself as the receptionist grabbed cash. She handed it to me as I looked at both of them confused and said "So can I bring it in on Monday..?" and with a scowl he said "No, you won't be taking it to my shop anymore. You're NOT ALLOWED here any more, you can find SOMEWHERE ELSE to get your repairs done." I was confused and baffled, looked at him with shock and confusion as he turned to a mechanic at his desk and proceeded to ignore me. I turned to the receptionist with the same look on my face as she handed me the cash and said quietly, "I'm so sorry" I looked at her, saying "Okay..?" and then smiled saying, "Thank you very much." and left. I was refused service by Garry directly, and it was very likely because I mentioned bad reviews and asked for a note for accountability's sake since a verbal promise really wouldn't guarantee anything except potentially my time wasted. It's sad because I was really excited yesterday and earlier today about having a regular auto shop to go to and to have a mechanic/shop owner that I know won't up charge me because I'm a woman. I'm not going to suggest anyone not go here for services BUT I will suggest that if you do, you PROBABLY shouldn't bring up any negative criticisms/bad reviews on sites such as Yelp/Google, which speaks for itself.. Online reviews helped me find a quick and affordable place like Garry's AND will NOW HELP YOU not get banned & refused service there haha!

Excellent work and very nice staff. No pandemic excuses, They ordered the part my car needed and I…read moregot my car back the next morning. Thank You Garrys

Purchased a used car recently and it started making a noise that came from one of the rear wheels…read more I Figured it was the bearing going out, but needed to make sure. That's when I turned to Yelp! After calling around the area for varying estimates and getting the song and dance that usually goes with repair shops, I decided to give Mike a call at First Choice. He was friendly and able to give me a ballpark estimate, but didn't promise anything until inspecting the vehicle. After inspecting the vehicle, he was able to diagnose the problem and then ordered the correct part. No pushy up-selling or scare tactics either. Before I knew it, my car was repaired and I was ready to get back on the road and back to work. I felt that I also paid a more than fair price for the repairs as well. Hands down I'd recommend Mike for any repairs that you may need for your vehicle. I'll make sure I call him first before considering elsewhere.

They were supposed to do an oil change and tire rotation. The tech broke my oil filter casing. The…read moreowner advised it was not their fault and after three hours of waiting, I was charged for the broken part. So an oil change and tire rotation was almost $130.

Ambience. A Service. A…read morePrice. A Called to get suggestion for repairing tire with nail. Was told if I had to replace I had to buy new and if repaired covered under warranty. Drove in on my donut and repaired with latch under one hour. I'm a happy camper today. I'm a FaN!!!

On July 21, 2025, I spoke with the owner, Eddie, who agreed to refund me $250. During our…read moreconversation, he acknowledged a breakdown in communication between the original technician and the one who later attempted to complete the work. He admitted that key information wasn't properly passed along. Eddie also confirmed that the confrontation with the tow truck driver did occur, and while he acknowledged it was an unfortunate situation, he said there was blame to go around. That said, my experience with Butler's Automotive, located at 1401 Reynolds Street in Augusta, Georgia, was truly awful. We initially brought our Toyota Tundra in to have the rear wheel bearings replaced. After the job was supposedly completed, I noticed a persistent noise while driving. I returned and asked them to recheck the work. They told me the bearings were fine and instead claimed the driveshaft needed to be replaced. They quoted me $2,200 to install a new driveshaft. Alternatively, if I provided my part, they would charge $400 for installation. I was also told that if I chose not to proceed with the installation, I would still owe $200 for labor already performed. I ordered a new driveshaft and had it shipped directly to their shop. After the driveshaft arrived, they told me it wouldn't work and insisted I now owed $400--double the amount originally stated if I chose not to go forward with the job. When I pushed back and reminded them of the $200 agreement, they justified the higher charge by citing time spent moving the truck in and out of the bay. Though I strongly disagreed, I paid the $400 just to get my vehicle back. Once I had the truck, I installed the same driveshaft myself without issue. The part simply required a universal joint strap--something any competent technician should have recognized and handled easily. Their claim that the part didn't fit was unfounded. To make matters worse, when the tow truck driver arrived to retrieve my vehicle, Eddie and several employees were disrespectful and used profanity toward him. Their behavior was completely unprofessional and uncalled for. In total, I lost $400--$200 in unnecessary shop fees and $200 for towing--due to poor communication, misdiagnoses, and unprofessional conduct. While I appreciate the partial refund, the overall experience was unacceptable. I would not recommend Butler's Automotive to anyone. If I could give them a rating below one star, I would.