Won't return calls or emails, product is decent but used a POS for the jack and it blew out shortly after purchase.

I live in California and ordered in December 2022. I had to place a fraud alert for my credit card refund on my order as no one from J&S was reachable. The order was two weeks past the due date. They don't respond to emails or phone calls. Total fraud operation. Sad to see as they purportedly used to have a great reputation. read more

I placed an online order on November 3, 2022, for a motorcycle dolly. My credit card was charged almost immediately, which raised my fraud antenna because I knew there was allegedly an order backlog of several weeks. Three months have passed and I have made several attempts to contact the company to check on the order status. Web messages and voice mails have not been returned. No one answers the phone during business hours. This is all very sad because I made a purchase from this company several years ago with no problems and loved the product. Hence my failure to read online reviews before making this purchase from the same outfit. I am attempting to dispute this transaction with my credit card company. It appears J&S Jacks is still taking online orders (along with immediate credit card payments of hundreds of dollars from each customer) despite alleged supply chain and worker shortage issues. This is unethical, irresponsible, and probably criminal based on how many online reviewers tell variations of the same story. This is the equivalent of going to a McDonald's drive-thru, ordering a hamburger at the speaker, paying for the hamburger at the first drive up window, then being told at the second window that your order won't be ready for several days because they have no cooks and no hamburgers. This all smacks of fraudulent business practices, or, at best, terrible management and customer service in a company that is about to go under and is using today's money to pay yesterday's bills. The solution? Don't charge a customer's credit card until the item is shipped, and/or don't take orders for products that you cannot produce in a timely manner. Then I wouldn't care how long it took for me to get the item I ordered because I know the product is of good quality and worth waiting for. As of February 6, 2023, a Google search profile for this business lists them as "permanently closed" and all products on the J&S Jacks website are listed as out of stock. Shame on them. Looks like they've pocketed hundreds of dollars of my money and probably tens of thousands of other peoples' money with either no ability or no intention to produce a product. (In a perfect world of unicorns and gumdrops, I hope I'm wrong and would like to think the owners of this company are good people who are in their shop working furiously to make things right for all of us who emptied our wallets to them and that someday a package arrives at my door with my motorcycle stand inside. But if they really are the thieving scumbags they appear to be, I hope they're savvy enough to at least sell the patents on their products so another entrepreneur with some business ethics and common sense can have a chance at success.) read more

J&S Jacks - Screenshot of J&S Jacks info - Motorcycle Dealers Near Me - Little Chute, Wisconsin

Buyer beware, ordered and paid for the hydraulic jack in February of 2020, there were several dates promised for delivery and still no jack as of July 2020. I'm working with our credit card company to get our money back. Do not do business with this company. read more

Ordered a motorcycle jack back in January 2022. As of today 6/3/2022 still have not received my jack. The company never answers the phone or emails. Looks like they only steal your money. Hopefully I can file a credit card dispute and get my money back read more

I have to agree with reviews about their poor customer service. I wanted to place an order by phone, but no one ever picks up. I tried email multiple times, and every time I get the same reply - asking me for my phone number. Every time I gave them my number (multiple times in the same email thread! - can they not scroll down???), but not once has anyone called me. If this is their customer service BEFORE a sale, I don't even want to know what it's like after they have your money. :-0 read more

It appears some things still have not gotten better. I ordered a replacement bottle jack on 11/5/22. All I received was an email saying they got my order. No mention of delivery. I know it has only been about 9-10 weeks which is not as long as others have waited. I can understand supply chain issues. What I cannot understand is no communication whatsoever. They don't answer the phone, they don't respond to emails. Others have said they have poor customer service. I beg to differ. They have NO customer service at all. Look elsewhere for a jack. They may make one of, if not the best jack out there, but I am sure others will do. read more

Worst customer service -cancelled order & had a hard time getting my money back had to get PAYPAL involved (BE AWARE)

Caught them just finishing a show in which they sold out their inventory. Ordered 02/24 and should get it 03/11/16. Hope it was worth the wait. Got a Veteran's discount of 5% so that was nice. I own a 13 Road Glide Custom and also bought a NoMar tire changer so I'm excited to have a shop in my home garage! read more

SUPER disappointed that my order could not be fulfilled within 30 days; and no guarantee that it was going to be fulfilled. Therefore, I asked for a refund. read more