Summer of 2024. After changing the springs on the muscle car I've owned for 30 years (always doing…read moreas much work on it as I can, myself,) it needed a front end alignment. Front end alignments is one of the things I pay experts to do. Accurate was recommended to me by a shop local to where I was living in Neenah. I scheduled the alignment and took it in. They found that both of my upper ball joints and one outer tie-rod had play and needed to be replaced. They weren't AT ALL offended or bothered that I wanted to change the parts myself, then reschedule the alignment. After I changed the parts, which were indeed bad, I rescheduled the alignment, and they did a fine job. I found the shop to be clean, efficient, professional, and competent.

I really don't want to write bad reviews but I feel as this one is a must. Recently took my F-250…read morein to have a rattling noise diagnostic. After them having it for three days the said my differential was one it's way out. I wasn't looking to spend to much money on it so I asked if they could just seal it back up and I'd pay for the services. Few days later my neighbor heard the noise as I drove past and he informed me that it is common for the parking brake springs to break, causing the the pads to wiggle within making that rattling noise. I was able to just remove the pads since I don't not need a parking brake and the noise was gone. None the less I am newer to the Fox valley area and I will not be returning to them.

Shout out to Brandon! Stopped by in the morning to get my door fixed. Was literally able to realign…read morethe door for me on the spot. Thank you!

My experience with Ken's Auto Body was great! I was sideswiped causing damage to the fenders, wheel…read moreand mirror. Getting an estimate was very easy and fast. Unfortunately there was a month wait before I could get in, but it was very much worth it. They did an amazing job matching the paint on the new parts, and they even did an alignment. I probably will come here in the future if I have any future car trouble.

I used to love these guys. I even drive 30+ minutes to go there over some of their competitors…read more Until this last experience. I haven't been there in a while, so I decided to buy a 4-pack of their Royal Wash service. The first one was great. I decided to bring my other car in the next day. I drove 30+ minutes to get there only to be greeted by a "Car wash Closed" sign. So, I called and Rod answered. He told me the car wash is closed due to bad weather. It's not even sprinkling out. It's barely "misting". I explained that I had just driven 30+ minutes and everywhere online still says they are "open" and nowhere on their site did it say they close whenever it's even misting outside. He didn't care one bit. I would have been frustrated, but would have taken it a little easier if his attitude was better. He didn't apologize, he had a "yep, we're closed, deal with it" attitude. Then he hung up on me. I called back and told him I didn't appreciate getting hung up on, and he continued with his attitude and kept repeating in a monotone/condescending voice, "how can I help you, sir?". I will be contacting the owners to get a refund on these prepaid washes. What good are they if you can't use them? If they don't refund me, I'll have to submit a chargeback on my credit card. Unless they make things right with me, I will not be going back. Rod single-handedly killed a once loyal customer. --- Update: Melissa, one of the owners of Clear Water called me and made everything right. She apologized and was open to other feedback. She also offered to send me a gift card for the troubles. Although it shouldn't have happened in the first place, they responded very professionally, and I will definitely be giving them another shot. I am updating my review rating based on the way they handled things. Thanks for reaching out, Melissa.

2 years ago I wrote a review with photos about how terrible they cleaned my car and ignored the one…read morething I asked (don't wipe the interior front window). The owner called me and said she would give me a gift card if I took my review off Google so I did. She sent me a $10 gift card... so instead of paying $30 dollars I could pay $20 for a shit job. Today I went back hoping they improved. Absolutely not. I wish I could upload photos because there is so much dirt, hair, and crumbs left on my dash, floor, and center consol. It's no wonder you can't leave a review on Google for this place anymore because all of them would be bad. My advice to you is pay the $10 at Kwik Trip because you will pay for the same amount of service for a third of the price.