I just wanted to provide everyone an honest review on I-Wired because I don't think most people who left negative reviews are being realistic here. I think a lot of people have been jumping the gun and giving these guys a rough time pre-maturely or without considering certain factors. I have a pretty hard time accepting these reviews based off my own experiences with them. First off I want to say that no company is perfect. I manage a construction company in San Diego & we make some mistakes along the way. It's the nature of the business. But it's how we respond to those mistakes in the end that makes the difference. I-Wired has never burned me on their workmanship or something that they forgot. Second I want to touch on the character of Rob and Steven. These guys have always texted me back or called me back when I have an issue. They are polite even when I have been a little OCD or dramatic at times. They have way more patience than me that's for sure. They show professionalism and kindness and I'm pretty confident that it's the same with most everyone. I've never been forgotten or disrespected. These guys do care a lot about making sure people are taken care of. Third I want to touch base on service call fees. Yes, they have fees. Most companies do. The prices on everything is going up in AZ if you haven't noticed. They do have costs running a business & their business strategy makes perfect sense to someone who runs a business. It prevents people from abusing their services making calls whenever their heart desires and it also minimizes their losses. These guys do alot of business and need to stay in the green as do most businesses. It's part of being a (successful) business. If Wendy's now charges for sauce, Southwest Airlines now charges for bags, then you can bet your ass that most companies are charging for service calls. Now if they determine that the service call is from faulty work then the company is fair from my experience. I can assure you though that nobody gets a free service call for something that they may have caused or for more equipment being purchased. Unless you know how to install your new products yourself, companies usually charge install & service fees. My pool company charges me to diagnose pool issues. Warranties expire and things cost money. Please get over it people. Thirdly they do have a clause in the contract that tells you to cancel 30 days before the contract period ends. I just reached my 3 year contract expiration date and asked Steven if I was contracted for another year. He explained that most companies renew you automatically which is true. They aren't going to hold you hostage for 1 more year though if you really want to go pay ADT a higher monthly charge for a new 3 year deal that truly traps you (lol). If anything Steven is doing you a favor before you get high pressure sold on a longer & more expensive commitment. In closing, Steven is good with customers. He has always found a solution for my needs whether it was camera trouble shooting, new equipment solutions, or a better rate for being a loyal customer. My experience is that they are going to do everything they can to keep you as a customer. I want to say with confidence that Rob will always make sure you are taken care every time you call in. Steven will do the same and keep your business. Both guys are great. Give them a chance to help you out. They'll do a good job for you. read more

iWired - Home Theatre Installation Near Me - Scottsdale, Arizona

Possibly the worst customer service/response I have ever experienced from a tech company. This company is a complete waste of your time. After making two appointments to come out to our home in Scottsdale and missing both of them, the sales rep came the third time, took extensive notes and apparently quick a week later. After 4 weeks of no-follow up, I requested a second visit. The rep showed (this time, as agreed) spent an hr, took (new) notes and promised a proposal within 48 hours. 3 weeks later I had to request it. 4 days later it arrived. I wrote back immediately with 8 questions. No response. After 4 weeks of emailing and 4 phone calls, no response. I wrote feedback on the company website telling them what a waste of time this was. Got a response from a manager, asking forgiveness and another chance. I sent the correspondence. 2 weeks later after I sent a text, he acknowledged receipt of the email. Now, 4 weeks later, no response. This could be the absolute worst customer "service" from a tech company EVER. Why would anyone let them touch/install/service equipment with treatment like this. My advice: RUN AWAY from iwired as quick as you can, unless you want your time wasted. There is just no excuse for this type of treatment. read more

Project: Home automation, Control4 system, TVs, speakers, surveillance. Thousands spent over time. If you're considering iWired for your Control4 install, save yourself the pain. I was a loyal customer who spent thousands with them, and now I'm stuck with overpriced automation that constantly needs service and a company that clearly stopped caring once the check cleared. The $349 they sent me to collections over? It was for a useless "monitoring" service I never used. My card expired. They didn't call, they didn't follow up properly. They just handed it straight to collections. I called their main line multiple times. Billing never called me back. When they finally did call, they hung up on me. Then they claimed they were using the right phone number, which they weren't. I gave them the correct one multiple times. Every email I got felt templated and robotic. It was like arguing with a chatbot. No accountability. Just excuses, policy-speak, and wrong info. And it's not just me. There are tons of complaints online about Control4 systems being buggy, needing constant dealer visits, and bleeding money for basic updates. Combine that with iWired's "we'll get back to you never" service model and you've got a mess. A problem is a fantastic opportunity to earn or lock in a client, especially over a billing issue that was an expired card. Unfortunately, iWired seized the day to drive a great client away and create a lifelong adversary. They blew it. You've been warned. read more

I'm quite sure this may be the first time I've ever written a negative yelp review, but I could be mistaken. I do know for sure that's it's the only time I wrote about a service provider. Normally I would feel terrible for having to write something like this especially when it's a company that I had no problem with until I no longer needed their service, and that's thanks to STEPHEN DEE, the security administrator with Iwire. I used the service for over 6 years. Iwire did the original wiring in our new build in a new subdivision in Chandler. They provided a discount for the wiring if you agreed to a 5 year contract to their alarm system service. DO NOT TAKE THAT DEAL IF THEY STILL OFFER IT. The business is as shady as it gets when it comes to squeezing every penny they can out of you. They make you link your billing to your bank account. Normally that's not a big deal and is standard practice. But when you combine it with the their other practices, like making it difficult to speak to an actual person when it comes time to cancel it's makes it slightly more possible for you to miss their response via email. Why is that important? Because buried in your contract is section 4.2 that states the only time you can cancel is 30 days before your renewal date. Very clever for this shady company to put that important detail well into the contract since after the original 5 year contract, you are automatically renewed for 1 year increments. Shame on me for not remembering a contract that I signed in 2019 while I was working a nursing career during that little COVID thing that was going on. Also shame on me for going through a divorce after 18 years of marriage and trying to be a good father by continuing to pay the alarm service provided by iwired so that that my ex wife and 2 children could live safely since I was no longer living in the house. Also, shame on my wife for selling the house 5 months after the automatic yearly renewal date had passed once the original 5-year contract had been fulfilled ! Good companies tend to be accommodating when hardships happens and will make acceptions when there are extenuating circumstances. That's again shame on me for thinking iwired was a good company. When I first emailed STEPHEN DEE because the voicemail I left with my call back number was never returned, section 4.2 was not mentioned. I was only told it had to be cancelled in written 30 days before the renewal date. Not remembering the contract I signed 6 years prior, I assumed the renewal date was monthly since that's how I paid - monthly. I also didn't notice STEPHEN DEE's response email until I saw I was billed my usual $49.99 monthly charge. I confess my follow up email was not very "kind," but I feel like my response would be understandable given the situation. Needless to say, STEPHEN DEE's response email wasn't very understanding as that is when he decided to then point out section 4.2 while informing me that I still had 7 months remaining on my current yearly renewal period. In addition, he also took the opportunity to add the following...*** Due to potential tariff impacts on our cost of goods, price quotes are only valid until the end of the month in which they were received.*** ...Someone please make it make sense for me. They can't let me out of my renewed year early but they can't charge me more. How is that not intentional cruelty? I do not know STEPHEN DEE personally, but as a human, he's not a very kind one. For over 6 years, I paid that company $49.99 a month. Never missed a payment, yet now I have to seriously consider closing my Bank account and getting a new one because I'm so disgusted by this company's practices that I don't want to contribute a penny more to their business allowing them to do this to someone else. My credit was already destroyed after my divorce so I'm not concerned about the negative mark on my credit report or my credit score. At a time when everyone is struggling in a horrible economy I've experienced many great companies that understand the reality, and some even help out people that aren't their customers. When I run into a heartless business like this, and someone like STEPHEN DEE that obviously lacks a soul, I feel obligated to warn whoever I can so they can possibly avoid a similar fate. My name is Anthony Noggy, current iwired customer suffering from imprisonment by a scrupulous company. Yes I'm including my full name because I don't want anyone thinking I'm just some random internet troll just looking to get a laugh. I thought companies like this only existed as villains in the movies and television. read more

The business manager reached out to me after my initial review and we were able to get the ports adjusted. However, it has now been 4 1/2 months since we originally requested a refund check for the VersaBox not included in our original plan/payment. We were issued a check but my husband's name was spelled wrong, so we called and they sent another check with his name misspelled again. He has called to get the check issued with the proper spelling but has had no luck so he tried to just cash the check; but of course the bank will not allow it. So . . . we are still waiting for a response from iWired so that this issue may be resolved. read more

We had an amazing experience with Jeremey and Aaron. They went over and beyond to help us in our new home! Thank you!

Never worked. Every time they come to "repair" it is $2,000+, they leave with it still non functional and promise they will be back then ghost us. We cancelled service in January after five years of frustration and thousands of dollars. Just got a call from collections because they never actually cancelled. There are many other companies in the valley that will do a better job for half the cost. read more

Honestly, I don't get it. This company installed a doorbell for me on a brand new home and it is laggy at best. Sometimes it doesn't work at all. I'm gonna remove this piece of crap and get a ring doorbell that I had at my old house and install it myself. read more

This 5 star review is for iWired tech, Matt D., out of the Scottsdale office (623-263-0433) who came to our house today (5-16-24) to fix internet connection problems in our junction box. Another company had installed/wired this box and did a poor job. The router had been installed in such a way that the door to the box could not even be closed. There were other problems too. Matt cleaned up this mess left by "company X", put everything neatly attached and in order, and the junction box door can be closed for the first time in two years. Hats off to iWired for hiring an employee such as Matt, and to Matt for being such a conscientious and thorough technician. In my opinion, iWired should give Matt a pay raise - then double it! Bill Miller Queen Creek read more

iWired was installed in our new build home. We had no choice in the matter and now we are stuck with a smart-home-overlord system with NO publicly accessible repair documentation to fix our systems ourselves! We changed the wifi password for the house and our garage door system and video doorbell system decided to drop offline because of the password change. Despite following ALL the steps to get everything back online with the devices individually, it always errors out and says alarm.com is responsible for our crap and that iWired needs to come out and reconnect our devices (that we should 100% be able to fix ourselves). How much would that cost? Oh, according to the company, $180 for a service call. That's the definition of EXTORTION. This company is so unfriendly to the concept of right to repair, it's disgusting. The only way, apparently, to get around forking over $180 for a stupid repair call is to contact the builder and I guess hope that they have to super secret special proprietary repair knowledge to do something as simple as HOOK UP A GARAGE DOOR AND VIDEO DOORBELL BACK UP TO THE WIFI NETWORK. I'm so angry and frustrated that I have no control over fixing my situation myself. iWired doesn't post ANY repair documentation on their app or website, and there's nothing about simply reconnecting the devices to the wifi on the ipad they install in the new home. This company is absolutely evil. I hope someone can afford to sue them on behalf of right to repair legislation so that we don't have to be cornered into paying exorbitant money to have a job done that ANYONE should be able to do. Easier said than done to avoid this company, especially if you buy a new build home, but ask questions to the broker and builder about the smart home tech options, and if they say they use iWired, OPT OUT, on behalf of your sanity and your wallet. I hate this company so much and so does my husband. We are still actively working around this $180 fee and will probably speak with the builder on getting our systems back online. iWired will not win this round if we have any say in the matter. read more

Worked with Nathan to install our monitored security system. He was awesome. Super efficient, friendly, and did a great job explaining everything before wrapping up the job so I had a complete understanding of the product and how to manage it. I also really appreciate that he was determined to complete the job that day. One of the cameras was damaged out of the box, rather than rescheduling or leaving the job incomplete he got a replacement, hooked it up, and extended his time at our house to wrap it all up. Overall great experience! read more

We had Daniel Torres for our installation yesterday and he was awesome. Even though it took iWired 2 months to get our alarm system installed, Daniel was on time, thorough and educational. His work was spotless and organized. He explained everything from A to Z to us. A great installation experience. I would recommend everyone ask for Daniel if he's available. read more

As in all businesses... there's a standout, someone who goes the extra mile, someone who is professional, talented and respectful. Someone who makes the customer want to refer their friends family and business associates. That's our Iwire tech Jonathan Lloyd and Jill in technical Support. With 10 of each of them, I can start my own alarm company or any home tech company for that matter. It was a pleasure dealing with them and they made the experience fast efficient and perfect. I wonder if the owners know how amazing they are? Regards J. R read more

If I could I would rate this company a zero Their services were mandated when I built my Toll Bros home. After the first year they provide no support for their expensive control 4 system. It is impossible to get technical support. They do not return messages and their tech support line is never answered. I have left the same message every day on their tech support request line for 17 days consecutive, with no response. Their system is incompatible with cable and if you purchase a new tv it is impossible to get assistance getting your new tv set up with your existing control 4 system. They are beyond awful. Avoid them! read more

Our experience with iwired is, they installed an outdoor shade and discovered the side guides they ordered were too short. we were told they would get the correct lengths and be back to finish the installation, that was five months ago. we've. call and left message's filed on line requests and HAVE NEVER BE CONTACTED. MY ADVISE NEVER DO BUSINESS WITH THIS COMPANY read more

Nathan and Jonathan did a fantastic job installing our alarm, cameras, and Wi-Fi. The work was professional and clean, and they showed us how to use all of it with patience and simplicity. I'd engage IWired again, and demand the same install crew! read more

We received excellent service from IWired. Everyone who came to my house was very professional, knowledgeable and personable. Aaron was our first service tech who built the rack and installed our many televisions on the wall to Ted Caudle who finished the install at my house. Ted has an awesome personality and was very accommodating. He didn't get tired answering our numerous questions. We actually met Ted on his first day at IWired. He hit the ground running Nobody would know that he was new to IWire! Great job to everyone who came to my house. Thank you! read more

So thankfully I have not needed Iwired to come to my house for years since I had repetitive bad experiences with them and recently one of our remotes controls broke and needed a replacement. Mind you that I am stuck with Iwired or so I thought since they put my system together and no one else wanted to work on it since Iwired installed it without doing a complete reconfiguration of my system since Iwired has a reputation of doing things half assed in the industry. I called Iwired and spoke to Russell who originally was the only Guy that set up my system 8 years ago and apparently has not gotten any better at his job and could care less about customers. I can't use the majority of my control 4 system without the remote control short of using my phone. I called Russell, never got a response, went to his office and he told me they are just too busy to help me or work on my system. Funny they were not too busy to take my $20k when I built my house. So after 4 months of both my girlfriend going into their shop and calling them on the phone they totally blew us off. I happened to find another company about 1 block from Iwired that was not only happy to help but actually sounded like they cared about their customers and business reputation. It's clear that Iwired's sole business is new construction thru till brothers and they don't need to actually source customers or learn how to treat them. Just stay clear of Iwired, it's not worth the headache and they just don't care. read more

When we had our house built, iWired installed our Wi-Fi extender. Five years later, it was no longer working as it should. We contacted iWired about the situation. My husband spoke with someone in their tech department and my husband said he thought we needed a mesh system. The gentleman in the tech department stated what we currently have should work but it could use an upgrade. They determined this off of the fact they knew what was in our house so there was no need to come out to check. They took our payment in full immediately and installed the system 1/26/2023. Once the technician installed it, he realized that nothing had improved and we needed a mesh system. The office contacted us and said they would order the mesh system and we would be owed a refund of $232.20 since the mesh system was cheaper. They installed the mesh system on 2/21/23. We have contacted the office a minimum of 8 times inquiring about our refund. On the rare occasion they answer the phone, we keep being told they need to speak with accounting and assure us it will be taken care of. To this date we have received no refund. The installers were fantastic but the customer service and follow up has been horrible. All we want is our refund. Aurgh! read more

Jeremy called before hand and got the items all taken care of. thank you!

Mike and Aaron did a terrific job installing and explaining our new systems. Thanks for your patience and professionalism!

Johnathon was great and very professional and went beyond to help us learn and understand the system great employee and great job thank you

Here is my story. Ill let you decide if you want to use them: 4/1/2019. 9:40am Call, leave voicemail to call me back for some work I would like done. 4/1/2019 12:06PM Travis calls me back to let me know he has passed my info to the local sales rep where i live and they will be in touch within 24hrs. 4/4/2019 9:39am Call Travis and leave a voicemail stating no one has been in touch with me as promised. 4/4/2019 9:57 Travis calls me back. Apologizes and we go over quickly what I need for my project. Asks me to send email to him again outlining what I needed done. I did send email 4/4/2019 at 10:19am. 4/5/2019 3:54PM Receive email from Devin, we sent multiple mails going over what is needed, We finalize project. He sends invoice at 5:45PM. Invoice paid in full 5:50PM 4/5/2019 Final email sent from Devin at 5:53 stating "I have sent everything off to my purchaser and scheduling team. Once we have an ETA on all of the product, my scheduling team will reach out to you. I have let them know of your preferred days. Thank you!" 4/18/2019 Assuming I was forgotten about again and seem to be correct I email Devin and Travis at 8:41am asking "Just checking in to see where we are on this . Coming up on two weeks, the ball was dropped prior so just trying to stay on top of this to make sure same has not happened." 4/18/2019 9:33am. Guess I was forgotten. Got a call to schedule (Brian?).We agree on install for 5/10/2019. " They would be here around 8:30am 5/10/2019 (All day job) 5/10/2019 8:17am. get a call from IWired Ivette saying tech (Joe?) Called in sick and they wont be coming today. I took today off for this now missing a day of work. Was not happy at all and let Ivette know I was not happy. Asked to speak to a manager and she said she was the manager. Guess you cant speak to anyone above her. Asked for some kind of compensation for this issue and they did give me a % off. They did agree to a % off and she asked if I wanted check or money put back on CC. I asked for a check. So I was surprised I got a email receipt for a refund to my CC 9:27am. OK, thats fine. 5/10/2019 12:20pm. Check CC to see if refund posted. Nope, Send email asking "So far no refund on card. Usually happens instantaneous. What time frame should I be looking at? No offence but kinda lost all trust in you guys. I'm a little skeptical." 5/10/2019 1PM. Get response from Ivette "As per our text conversation, the refund of $266.69 was just processed today, May 10th through the method of payment, your credit card. UPDATE: 5/13/2019 Refund has been processed. Please allow 2-3 business days for the process of your refund to be completed. Once again I apologize for all your inconveniences." 5/12/2019. No refund yet but has not been 3 business days yet. Will update when/if it happens. We have rescheduled the install for 5/16 but Ivette was unable to guarantee it would be installed then due to techs calling in sick or other issues etc..... Have scheduled another day off work on 5/16/2019 5/16/2019 They showed up on time. Was told they would have to reschedule part of the install for another day due to installer not as familiar with the automation system parts I needed installed. When they started the speaker install they realized they had the wrong speakers for some of the locations. Now, Sounds bad so far for the day but the company/technicians worked together, got correct speakers worked as a team to get the automation parts up and working so no other appointment would be necessary. Kudos to our tech for working thru it and getting it done. Summary...Office side need to work on communication and follow up. Use the "Trust but verify" technique between each other. As the consumer, stay on top of them if you have not heard back. Good chance someone dropped the ball. Now the good. Had a few encounters with the techs from the company, not just this time, and they have been great. Nice polite a and work whatever issue is going on. read more

If you want your project complete in a timely manner, you may want to consider another company. I have spoken to at least 5 people at this point and have had little success. They have scheduled to complete the work about 3 weeks from today, but would like to sell me some additional services. I just need I Wired to complete their original scope of work that has been paid full by the builder so I can contract some who is not "so busy" to add additional service. I am 35 days in and counting. I wish you luck if you utilize this company. read more

Absolutely disgusted with how this company is run. Charging $180 for a service call is absolutely unreal. We have had nothing but issues with all of our equipment and have been told it's "user error". Having to wait weeks, even months for a service call, only to be told it's faulty equipment or not their fault. While your waiting for your "service apt" you will receive a link to trouble short yourself.... Do yourself a favour and find another company to work with. If I could give this company 0 stars I would. Spending around $45k for a smart home and having these issues is completely unacceptable. I will also be writing to the Better Business Bureau. read more

I had Jeremy over to the house the day before Thanksgiving. I had an issue with my audio receiver and my ceiling speakers. Jeremy was able to fix the issue in maybe 15 minutes and I won't admit how long it took me to try and fix it. Aside from just fixing the issue, Jeremy took the time to explain how he did it. Jeremy also fixed several other issues I had in the house that I couldn't fix on my own. I was very appreciative of this time and expertise. Very professional, responsive and took the time to listen to all my concerns. Outstanding support! Thank you Jeremy. read more

My husband and I purchased a new home in Queen Creek AZ, we upgraded the standard smart home features with i Wired and so happy we did! Nathan Trimble was the technician that came to install our system, he was very knowledgeable, and answered all of our questions. In total he spent 6 hours at our home which is very much appreciated because he took his time and installed everything perfectly! Not only was Nathan professional he was super friendly and personable which we appreciated as well. Thank you so much Nathan, my husband and I couldn't be happier with our new home features thanks to you and i Wired!! Thank you! Reed Family read more

Excellent service! Professional and helpful! Highly recommend them for service installation.

DO NOT DO BUSINESS with this company. Run far far away. They claim to provide a warranty but they don't tell what it actually covers. They install something for you give you a quick run down and bail. Then if anything goes wrong they claim it's your system and it's your fault. My internet company ran an update to my internet and broke Iwireds system and they basically told me to F off. They are in my brand new neighborhood basically everyday but want to charge me $180 to come and fix their own broken system. They are plenty of better smart home integration pieces out there for you to use so you can avoid these guys. They could care less about their customers. read more

So many of the same types of reviews. I don't wonder why they have almost as many 1 star reviews as 5 star. My wife and I spent a lot of $$ when Iwired sold us a package when we purchased our Fulton home. Since then we have had 4 appointments to set up the system, 1 appointment was cancelled the other 3 times a portion of the system was repaired and set up. Never has the system worked, although the monitoring charges keep coming. On the last visit we were told the pin pad was defective, the service tech did not have one, GO FIGURE! but he would make sure they would be out quickly to install and get the system up and running. 3 months in our home, Iwired not to be seen. I have my own business. I know what customer service is. Iwired DOES'T !! read more

I had my home security system and a TV installed by Nathan and Isaac. I was very pleased with their performance, they showed up on time, installation went smooth and I was explained all the features very well. I would totally recommend them. read more

This company is garbage. They will overcharge you, lie to you, nickel and dime you, sell you equipment they knw is defective so they can make more money off their customer, and forget to show up for the job. The people that come out do a half ass job that either requires them to come out again (thus making more money), claim they don't have the stuff to fix it (money!!!), or come up with excuses not to do the job. Shame on Toll Brothers for using them. The kickback aren't enough for them, but they've done a great job at figure out how to extort more money from homeowners. They are overpriced and have poor customer service. This is not a company with integrity in any way, read more

Great customer service. Nigel went above and beyond when working with us. We are very happy with our products and will contact iWired when we are ready to add more tech to our new home. Thank you Nigel! read more

Very happy with the service provided by iWired, the install was clean and Nate T. was very professional and personable. I would recommend this company if you're looking for technical support and high speed wireless solutions. Good job guys! read more

Not so great, sad to say. They fix one thing and break another, good luck trying to get a hold of them.

Alan and Mike from iWired arrived on time and completed my home automation installation under the project time estimate. Both were professional, very knowledge and thoroughly answered all of my questions. Did a great job building a custom rack, installing the Conrol4 system and connect all components to the network. I highly recommend iWired, Alan and Mike. read more

iWired did all the Coax and Cat5e runs in my new home. When I began to connect all my equipment I noticed 3 of the runs had speed issues. My equipment I have is rated for 1 gigabit LAN speed and these 3 runs were showing as only 100mb. Keep in mind I have been in the industry over 14 years and have dealt with networking before. I called to schedule an appointment. The person in customer service Brian said "no worries this can happen at times I'll have my guy run continuity tests on the lines and see what's up". The technician comes out calls me to say the way i was testing the speed of the lines was wrong I should have been using a different site. When keep in mind the issue was the 3 line LAN speeds NOT the internet traffic. Going out to a website is just going to show what rate i'm getting internet not what my internal network is rated. WE go back and forth and pretty much he said everything was fine, so he left I get home to still see the same issues, and then come to find out from the technician Joe didn't run any continuity tests, and didn't' even go into the wire closet to test the lines I had issues with. I get on the phone with a network engineer fiend and he had some tools which proved the lines were bad, I then had to get a 3rd party to come out and run continuity tests and the 3 lines did in fact come out bad. The iwired technician could have run that simple test and it would have solved everything. I call to follow-up with Brian, and they still claim no fault, doesn't apologize for the inconvenience just sits back on the screenshots this technician apparently sent in. I call to tell them and show pictures of all the tests, I show my tests and the screenshot of the line tester indicating there were opens in the lines and zero acknowledgement. Just heard him sigh as I was explained what i discovered What's troubling is how often could this happen to a customer who's non technical and can easily take their word at face value? I expected them to be apologetic and say sorry it took me to get a 3rd party to fix their issue, or at least admit you know what we could have done more, but nothing. Instead of letting their ego's get in they could have gone a above and beyond and listened and seen all of what I tested did point to faulty lines. It shouldn't be up to me to point out their mistakes and that's what's troubling I will never use these guys again and would suggest to others who have used them ask they run tests on each of the lines so ensure you are getting the best performance. read more

They were contracted by our builder to install the wiring for our internet. In short, not to get too technical, they wired 3 wrong at the slower speed. At first we thought it was our provider's fault for our slow speed, but it was the faulty wiring. Luckily, my husband is in IT and checked the wires. iWired sent a "technician" out who did not do the correct checking and kept insisting that everything was fine. Turns out, not. We had to get a 3rd party network engineer to come out and confirm that the wires were set up wrong. What irks me the most, is not the fact that mistakes were made, but that even after my husband has repeatedly called customer service to tell them about his experience, they don't take any responsibility, don't apologize, and instead insist that they were right. Most people, like me, who aren't technical will not catch these sort of mistakes and that's what this company banks on. They take advantage of people's lack of knowledge on wiring. I do not recommend them at all. Bad work (Joe), and even WORSE customer service (Brian). Incident on 9/14/17. read more

After my original post, Rob reached out to me to get a clearer understanding of what happened. I've been working with Rob and Nigel to address my concerns from my original post. They are both extremely knowledgeable and have a customer-first philosophy. They have regained my trust and my faith in this company has been restored. They have even addressed issues that are unrelated to them and were a result of the builder. I'm actually in the process of getting more work done by iWired now. read more

Great customer service to get your business, then once you are a customer everything changes. We used i-wired for our Fulton new build. Several weeks ago Jennifer reached out to me and asked for a second chance to earn our business and rectify the issues we have had with our i-wired products. We recently had an appointment set up to meet with their manager and Jennifer (this had been set up 3 weeks prior-they proposed the date and time they both were available) and approx 2 hours before our meeting I received and email "need to reschedule, my manager is in meetings and I am working on the west side". I have totally arranged my day for this meeting and obviously i-wired trying to earn our trust was not important! Unfortunately we are under contract with our system for one more year or we would leave! If you are looking for high quality and customer service RUN! This is not what they deliver. I think they are more interested in working with builders, sell you something and cannot deliver ongoing service with their customer afterwards! read more