*Update* They made two sets of teeth, the customer service was horrible. The teeth looked terrible. I went through a whole $10,000 surgery to get them placed after waiting 2 years. Only for them to tell my doctor it was the best they could do and if not I just wouldn't ever have teeth again. Literally the most devastating news I've ever received. Worst customer service I've ever received and they were paid in full!
I had a really bad experience with this company today, and their employees/owner really lacked serious accountability for something that was really important to me. I got some dental implants from them and saw the name of the company when we were opening up the box they came in. I remembered the name and tried googling them today. Glad I found this.
This week was the 2 year anniversary of the day I almost died. I lost consciousness and whiplashed into the floor. My 4 front teeth where shoved into my nose and lips and shattered on impact. I have no recollection of what happened, and my life was changed forever in 22 minutes that I can't even remember. I've undergone 5 restoration surgeries and still have 3 more to go. The appointment to finally restore my teeth was set to be this past Monday, March 20th. The anniversary of the accident was the following day. I've developed several medical conditions throughout this process and deal with very serious PTSD and depression. Every month on the 21st, my body remembers the score it kept that day. This was supposed to be my first trauma anniversary without being sad because I was finally going to have my teeth back.
That didn't happen.
I drove to my doctor's office last week to see what the implants looked like and I didn't care for them at all. I'm replacing my four front teeth, so obviously they have to be as close to perfect as possible. We asked them if they could expedite a new pair by my surgery date and they said they could. This has been in the works since at least October when I had my first implants surgery. I planned this day months ago, and they were also given my original teeth that were recovered from surgery. There were never any issues prior to this, but my luck was the worst today. They were supposed to be delivered by 3pm yesterday. I drove an hour and a half to see them, then waited around for 4 hours while we tried to figure out what was going on. My dentist's office contacted them multiple times and couldn't get a response for hours. By the time he was able to reach them, it was almost 7pm. This was the second time I did that in 3 days, and is office is an hour and a half drive one way. I was so nervous the whole drive because it all seemed unreal. Not having teeth for 2 years has been the nightmare I never imagined having to live. Imagine the excitement of knowing you're finally going to get your teeth and life back. Only to have this company be 5 days late on the delivery deadline, with zero accountability or consideration. Then when I called, they had no answers and were offended that I called trying to find out what was going on. They said we needed to stop harassing them about it -- even after their receptionist admitted they were way past the due date and even she was confused. They said we can take it or leave it, or basically they would cancel the case and refund it completely. What kind of customer service is that? What type of human being in a medical field says something like that? And the company owners at that? Teeth may sound like no big deal, but try walking around with no front teeth as an adult and see how you like it. (Would not recommend)
All I wanted was my teeth. I didn't even know what they were gonna look like, but I was praying they looked perfect. I have a business and I've been making a documentary about my accident for 2 years. This was supposed to be some of the most important footage. I told my family/close friends and everybody has been so excited for this week. Everyone is disappointed. I paid for a videographer, my hair, nails, and everything to get ready for the appointment that never happened. Today is Friday, March 24th, and I have no idea what's going on with my teeth because they were so rude yesterday.
Amazing job, guys. Thanks for holding my life up and having such disregard for other human beings with disabilities read more