We recently switched to this dental office after being with our previous dentist for quite some time. We originally chose this practice because of the many positive reviews, and after several appointments for both my wife and me, we now understand why.
OUR FIRST VISIT - THOROUGH EXAM & TREATMENT PLAN
During our first visit, they gave both my wife and me very thorough evaluations and explained the dental work that each of us needed. Tanya was especially helpful in going over our options and setting us up with a no-interest payment plan. This made it much easier for us to move forward with the work we needed without having to take on the entire cost at once.
We never felt pressured, and having this option allowed us to finally take care of our dental needs in a manageable way. Tanya made the process clear and straightforward, and we really appreciated her help.
JULY 7 - MY WIFE'S CROWN
My wife came in for a crown with Dr. Justin, and her appointment started on time. We also appreciated that they have the technology to make crowns in-house, which made the process very convenient.
What surprised my wife most was the numbing injection--she didn't feel it at all! She actually asked Dr. Justin if he had already given the injection and was surprised to find out that it was already done. She was comfortable throughout the procedure and was very happy with her crown.
JULY 23 & AUGUST 5 - DEEP CLEANING WITH McKENZIE
I had my deep cleaning completed in two appointments, first on the right side and then on the left. McKenzie did an excellent job both times. She was gentle, patient, and took the time to explain what she was doing. Even the numbing injections were surprisingly comfortable--I could barely feel them.
I especially appreciated McKenzie's patience with my blood pressure. I experience white coat syndrome, so my BP can initially rise during medical or dental appointments. She never rushed me. She gave me time to relax and patiently rechecked my blood pressure until it came down to a comfortable level before proceeding. That understanding made a big difference in helping me feel comfortable.
SEPTEMBER 11 - BRIDGE PREPARATION
I returned for my bridge preparation with Dr. Justin. Once again, I barely felt the numbing injection. Afterward, he carefully checked each area to make sure I was completely numb before proceeding. He was very thorough and made sure I wasn't experiencing any discomfort.
Stephen assisted with the mold and temporary bridge, and his attention to detail really stood out. He was extremely meticulous--almost a perfectionist--in making sure everything was done correctly.
SEPTEMBER 24 - PERMANENT BRIDGE
I returned for my permanent bridge. Stephen prepared everything with the same incredible attention to detail, and Jessica double-checked everything to make sure it was right before the final installation.
Dr. Markham installed the permanent bridge and carefully checked and adjusted my bite until it felt natural and comfortable.
When I saw the finished bridge, I was genuinely amazed by how natural it looked. The color blends beautifully with my surrounding teeth. With my old bridge from my previous dentist, I could always tell that the color was slightly off. This new bridge is completely different--it blends so naturally with my teeth that I'm extremely impressed with the result.
OUR OVERALL EXPERIENCE
After several visits, what stands out most is the consistency of the care. From Tanya helping us make our treatment financially manageable, to Dr. Justin, Dr. Markham, McKenzie, Stephen, Jessica, and the rest of the team, we've consistently experienced patience, professionalism, gentleness, and impressive attention to detail.
Switching dentists was a big decision for us, but my wife and I are very happy we made the change. We originally came here because of all the positive reviews. After experiencing their care ourselves over multiple appointments, we're now very happy to add our own.
Highly recommended! read more