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    It's A Secret Med Spa

    4.0 (8 reviews)
    Closed 10:00 am - 7:00 pm

    Services - It's A Secret Med Spa

    Laser hair removal

    Nonsurgical body sculpting

    It's A Secret Med Spa Photos

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    1 year ago

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    1 year ago

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    Hello Laser - Preforming Laser hair removal services here in the valley since 2000, Longest family owned med spa in AZ. Book us today.

    Hello Laser

    4.5(26 reviews)
    0.9 mi
    $$

    I used to recommend this business to people in the Arcadia area but I won't anymore. I had some…read morenot-so-great customer service from them in the past but let it go as I assume maybe the receptionist was just grumpy and having a day. But it was on more than one occasion. It seems like they're annoyed if you ask questions. Which is usually what people do when they are uneducated about what you're asking and get uncomfortable. I was asking the receptionist who the first tech was that I saw who moved and then came back. Instead of making it a smooth conversation by just looking at my past appts to see who my techs were, she said, "do you remember their name?" No I just know it was the first girl I saw." "Ok well you've seen 3". Ok so the first tech." It was just going back and forth like she wanted to make things difficult and to keep asking me questions guessing the name of the techs. So I asked her if she could read me the names of the techs so I'm not guessing. Why do people purposefully make things more difficult? I am a Fitzpatrick 4 and when I called to ask about the Fitzpatrick scale, the girl didn't know what a Fitzpatrick scale was. Not a good sign. I only decided to come to hello laser for the specific laser GentleMax-Pro and they are extremely close to where I live. So basically out of convenience I'll give them a go. It wasn't until I called about one of my last appts out of 6 to see how long I should be off hydroquinone before doing laser. She didn't know what that topical cream was, which is shocking as it's a BIG contraindication with laser. She said, "I'm sure 48hrs is good." I said, "oh wow, really? Only 48hrs? Are you able to ask to make sure? I don't agree with guessing when it comes to laser and people's skin." She abruptly repeated again, "48 hrs." So I decided to wait 2 weeks to be sure and then go in for my laser. Glad I did. The lack of education and care of their customers, is frightening. Be careful customers. Laser is not a device to play around with. Once something goes wrong it's nearly impossible to undo. With laser studios, you sign your life away so they can't and won't be held responsible if something goes wrong. Even if they guided you incorrectly. Those girls have way too much downtime and not having enough knowledge. Maybe they should be studying so they can learn proper contraindications with medications and devices before booking anymore appts. And stop arguing with customers. It's extremely unprofessional.

    I'm VERY much into the BEST customer service, best solutions. and best pricing...and I received all…read more3 plus the bonus of a beautiful and clean interior. So here I am letting you know that Erica (supervisor) was so kind, the receptionist was super adorable, and Dr. Kira was very professional, gentle, and informative. I felt very safe and comfortable receiving a brand new service (filler) and I am EXTREMELY happy with my results. I was scared because I've seen what I would deem as disaster-results on other people from OTHER medical professionals, but I chose Hello Laser based on the before and after photos, the phone conversation I had with Hayley (the Scottsdale supervisor...Phx is closer to me so I chose the Phx location), and the conservative approach! Just do it!! Hello Laser is amazing! All of them in every location!!!!

    Photos
    Hello Laser - Local to the Phoenix Area Vally, Dr. Marcuzzo and his wife Shelby opened Hello Laser in 2001

    Local to the Phoenix Area Vally, Dr. Marcuzzo and his wife Shelby opened Hello Laser in 2001

    Hello Laser - Servicing the Phoenix Valley for over 24 years, we have some of the most experienced providers in Arizona.

    Servicing the Phoenix Valley for over 24 years, we have some of the most experienced providers in Arizona.

    Hello Laser - With almost 15 years of experience, Hello Laser is one of the most experienced CoolSculpting centers in Arizona.

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    With almost 15 years of experience, Hello Laser is one of the most experienced CoolSculpting centers in Arizona.

    Phoenix Skin Spa - Phoenix spa front. Front area. Front desk :)

    Phoenix Skin Spa

    3.4(27 reviews)
    2.6 mi
    $$

    Came in for micro needling and now have gridlines on my forehead and scars on the sides of my face…read more I've been receiving micro needling treatments from Stockton for a year now and have never had an issue. I came into Phoenix skin because I was hoping for a better price but for the quality of work it matched. I saw Katerina and although very sweet I think she needs re training on how to do micro needling. Her passes are all over and she dug the needle into my smile lines and forehead. She also was touching her gloved hand to my headscarf while also using that same gloved hand to apply the PRP.

    I called to make an appointment for laser tattoo removal around 4pm yesterday. I had 4 previous…read moretreatments by them but I haven't been consistent with going the past couple of years. It's pricey and it hurts. Anyway, I was quoted a price by the gal (Anna) that made the appointment. I understand that prices for things have gone up, I was ok with that and provided my card for the deposit. I asked what the best numbing cream was that I could buy to numb myself up before the appointment, she said that the laser tech would call me. This morning Katarina the laser technician called, she said that it was going to be over $300 MORE than what I was told the afternoon before. I was shocked, I asked about the multiple tattoo discount, she said she wasn't sure and she put me on hold for over 5 minutes. I hung up and decided to call back and just cancel. Anna answered the phone and I asked her about the massive difference in cost- she claimed that she didn't recall speaking with me the afternoon prior- Yeah, right. Selective amnesia. So, by this point I just told her to cancel my appointment. She needs to have her head checked. Katarina called back and gave me another quote with the "discount", still well over $200 what I was quoted the afternoon before. They were not apologetic at all. Poor customer service. I'll be going elsewhere.

    Photos
    Phoenix Skin Spa
    Phoenix Skin Spa
    Phoenix Skin Spa

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    It's A Secret Med Spa - medicalspa - Updated May 2026

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