Our central air system unfortunately caught on fire this past spring so we needed a completely new…read morefurnace. Kevin did a fantastic job educating us on what our options were. We never felt like he was pressuring us or trying to up sell his services to make more money. I felt like he went above and beyond to make sure our central air system was safe. He was very knowledgeable, professional, polite, and efficient. I highly recommend hiring Kevin from JMS!

Showed up as scheduled, didn't do anything to fix it. "Diagnosed" the problem in 5 minutes charged…read more$140 for 10 minutes on site. Diagnosis was failure is eminent, yet no follow up and 10 days later pump fails and $3000 fix turns into $6000 fix. Promised a quote to replace faulty equipment in "a couple days" but 10 days and 2 phones calls later, no response. Was ghosted after making $140 for 5 minutes of work. Worst service one could ask for. Don't waste time calling to leave a message to not be returned, should have not paid until work started or called someone else. Now without water for dishes/showers/house maintenance until new pump can be installed with old well. due in part to promises made and not delivered. I should have paid the diagnostic fee and wait for the quote maybe it would have had higher priorirt, or at least been worth their time to communicate.

Can't be happier with service and quality job! Much recommended! Tracey and Wren are wonderful!…read moreTruly friendly, fast and professional. A gem!

I was ghosted by this company. I called Donohue Havlerson for a leaky toilet. Two guys came out and…read morereplaced the ring - $233. It still leaked, so John from the company came out and replaced the PVC flange - no charge. It still leaked. He came back and said he would need to replace the PVC flange with a metal one. He said he would come back later in the week. Never heard from him again - he stopped answering my texts. I've called the office 5-6 times, with no reply. Same with email. Haven't heard from them for 2 weeks, so I assume they ain't coming back. So I'm out $233, with a toilet that still leaks. All interactions with the company were friendly and professional, so this is a mystery. Bottom line: maybe Donohue Halverson will finish your job, maybe they won't.

Well our entire family have been using HSC Associates for over 20 years and they have always done a…read morestellar job servicing and installing numerous HVAC systems in our various properties. Recently our Mitsubishi split went down in our main tv room during this lastest round of scorching heat. HSC responded immediately and between Marvin, Brandon, Kevin and Zack were able to find the problem and get it back into operation. Ahhhh! Cold air again!!! Great job fellas. 10 Stars for this fix. Thanks again. Loyal Customer, D. Barr Family

We have been HSC customers for 12 years since our move to Ithaca. Last spring, they cleaned and…read moreserviced our boiler incorrectly, and when we started using the heat, it whistled loudly. We called them, and they came and said it was their error--no charge. They then sent a bill. We called and reminded them, and they said it was no problem. This year, when we called to make our annual appointment for service, they said they would not come unless we paid in advance because we had an outstanding unpaid bill. We explained, but Brandon became increasingly annoyed. HE HUNG UP THE PHONE! Never have I encountered such unprofessional behavior. How dare he? Is this a way to treat customers? Marcia Kepecs Ithaca NY

The owner dropped everything and came out to fix my well pump electric and install a new pressure…read moreswitch. He also rebooted my oil furnace and replaced a clogged nozzle. Top notch service, reasonably priced and rapid response to emergencies. 10 out of 10 in my book!

Thank you, folks at Kessler! We needed a pump out for sale of a property. They came quickly and did…read moretheir paperwork quickly. Wonderful family business with old fashioned customer service.

These guys were efficient and clean, and were able to actually come out in a decent time frame. I…read morecalled three other electricians in town, and one called me back to say that "Dave" would call me about an appointment (still waiting), and two others just didn't return my call.

These guys are amazing!!! Hands down an amazing crew. The review you see at the bottom is an issue…read morethat can happen to anybody. People dont understand that being a plumber in this day and age is tough with material allocation being insane. Homeowners don't understand how hard these guys have to work and they do work hard. They are professional, trustworthy and honest. Unlike other plumbers when they cut holes out of your wall they make a nice clean cut for easy patching and always clean up after themselves. They use moving blankets to protect the area they are working in and make sure to discuss the job with you before they start working. If you need quality service work these are the guys you want at your disposal. They are locals and very tight nit with the Ithaca community. One minute they are changing out your shower diverter amd an hour later they are installing steam piping at breweries. These guys do ALOT pf different jobs big and small. Give them credit where the credit os due. I dont care how many times they have to go get parts. Things change in a split second and your old ass house is the problem not them 100% of the time.

The good news is that unlike many folks in Ithaca, these guys actually pick up the phone. The bad…read morenews is that the service leaves a lot to be desired. I had a plumber look at a water pressure issue (apparently nothing to be done about that, so no worries) and a dripping tap. The plumber disassembled the tap, told me they needed to order a part - as usual, these always require some brand specific cartridge - and they'd get back to me once they sourced it. He did not put the tap back together properly, so I had to figure out how to reassemble it myself, and Warden never called me back about the replacement part. Weeks later I still have a dripping tap. Would not call these folks again, guess I'll teach myself how to replace the cartridge on my own so I can be assured of a decent job.

We waited longer for the dispatcher to get back to us than we did for the tech once she reached…read morehim. He struck us both as a happy warrior, enthusiastic and amused by how badly we had managed to clog the line to our septic tank. He cleared it quickly and was off to his next adventure. Hopefully, we won't have to call them soon, but we will call them.

They can't keep their phone up to date I just tried calling and got told it was disconnected and I…read morehit the call button at the top of this page.