We have been HSC customers for 12 years since our move to Ithaca. Last spring, they cleaned and…read moreserviced our boiler incorrectly, and when we started using the heat, it whistled loudly. We called them, and they came and said it was their error--no charge. They then sent a bill. We called and reminded them, and they said it was no problem. This year, when we called to make our annual appointment for service, they said they would not come unless we paid in advance because we had an outstanding unpaid bill. We explained, but Brandon became increasingly annoyed. HE HUNG UP THE PHONE! Never have I encountered such unprofessional behavior. How dare he? Is this a way to treat customers? Marcia Kepecs Ithaca NY

Management can't discuss customer concerns without disrespecting customer and hanging up on me…read more Management has changed over 15 years that I have been a customer and the way they deal with customers has changed for the worse.

I requested a quote for installing a heat pump system to replace an ancient fuel tank furnace…read more Halco came out and quoted me $72K for work other companies quoted me $26K for! Obviously, I ended up going with the cheaper company, HSC Associates, and I'm sooo glad I did. HSC was great! But Halco? Stay faaaar awaaaaayyyy from these scammers.

The person who came out was personable and charming but that's the only good thing I can say about…read morethe company. It took weeks to get a written quote after he had been by. I asked if we could discuss a few things on it and the he kept saying he'd call but never did. I tried calling him a few times but eventually gave up. Part of their sales pitch is that they come out for emergency calls for their customers and how there's always someone available but if they can't even call me back to get a project started then why would I believe they'd actually show up when I needed a repair? Their quote was literally double the other quotes I had gotten and the markup on some items was ridiculous. The furnace model was listed on the quote so I looked it up and they were charging me nearly 5x what it cost. And it isn't like they were rolling in labor or other parts because everything was itemized. In the end, I went with a different company who did great work for half the price Halco wanted.

Appolo installed new furnace and central a/c unit in my home…read more At the time of the installation, the overflow preventer in the a/c unit was stuck, resulting in flooding my carpeted basement. The initial repair person who came to see what caused the flood was the one who told me that the overflow preventer install caused the flood yet Appolo refused to reimburse me for the insurance deductible. Two years later another (different) company came for routine maintenance and showed me that the original ductwork was poorly designed because there is a rule that there should be 24 inches between secondary ducts and the end of each main line; it is clear on most online descriptions that this is ideal for maximum air flow through the system. When Appoly did the original install I had them come back because the air flow felt insufficient and they told me it was by design because the goal is to run the unit for a long time at a lower air flow for consistent temperature!!

Friendly service.. On time fixed my plumbing issue and didn't overcharge.. Highly recommend!read more

The best and the nicest. Love their tech who saves us again. Previously installed a water heater…read morethe same day. Now, replaced a kitchen faucet, fixed a leaky sink and fixed a leaky bath faucet. All done the same day and perfectly! Love these people!

I called Donahue Halverson to come look at my Munchkin boiler--in its death throes--and give me an…read moreestimate on options going forward. A very friendly, amiable guy came out and had a look and promised to send me an estimate later in the week. When I didn't hear, I called and got their voicemail. I explained that I was expecting an estimate and that I'd be going out of state for two weeks and hoped the estimate would arrive by the time I got back. it did, and I had questions, so I called back. The woman who answered the phone seemed confounded by my request and said I needed to sign the contract and send it back. I explained again that I had questions that needed to be answered first. She wondered what my questions were, so I explained what they were. In a none too polite manner she said someone would get back to me. No one ever did.

Today I had an appointment with this business For the purpose of installing a new washer and Dryer…read more I bought them a few months ago. And I wasn't sure if they are. electric or gas. I said, I will check my records. My brother was here, and he. decided to call Thayer. These two things literally took a couple minutes. By the time my brother and I were done, we looked. into the foyer. And the two men, Brad owner. Plus, one other,. who came were both gone Without saying a word. When I called the office to complain, the woman the woman who answered the phone gave me some ridiculous nonsense. I said I would be posting reviews online. And she said go ahead; We've been in business for 30 years. I certainly won't be doing business with them. I suggest anyone else doesn't either.

Service boiler and repair leaks. He has been my go to plumber for 16 years. Very reliable.read more

Bodek solved a problem that Auchinachie was unable to after four years and I am eternally grateful…read more While the technicians for Auchinachie were pleasant and professional, none were able to resolve an issue I had with my Baxi Nightmare. A technician from Chris Bodek fixed my problem on the first visit. Need I say more? Chris Bodek is my plumber of choice and I am quite vocal about it.

We asked for a quote to have the sewer line replaced from our house to the street. Chris came to…read moreour house March 26th. Said that he would send his quote in " a couple of days." Did not hear from him. I emailed him April 7th. Did not hear from him. Disappointed that he never responded.

Hubbard's guys, Fuzz and Tom spent 11 hours at our home upgrading our 100 Amp Service to a 200 Amp…read moreService. They were so nice and very professional. They did an amazing job and next, we are putting in a new heating/cooling system.

These folks just installed a new water heater for me. The person who answered the phone was…read morefriendly and got enough details to ensure that'd they would have what I needed in the van if it turned out my old heater couldn't be repaired. The plumbers were on time, polite, explained things patiently (I know nothing), and got things up and running very quickly. And I very much appreciated the little details like putting on paper booties so that they didn't track basement water across my living room. Not like some other outfits I could name... Anyway, they'll get my next call for sure.

18 months ago I had LaMorte install heat pumps for my entire home. Took a long time but they did…read moreit. The heat pump on one side of the house (heats bedrooms) keeps tripping breaker and NOT working so the bedrooms are FREEZING. We have emailed, called many times for support (they are still under warranty) and have NO response. Had another company out to check and they told me that the outside wires were almost cut thru by the installers and are melting. Ultimately close to causing a whole house electrical fire! LaMonte is NOT a responsive company- I do NOT recommend at all. AND- the contact form does NOT work on their web site!

Not sure if I should review or not because they didn't offer to assist me as I asked for helpread more

Comfort Technology has given great service for my heating system for past three years. They are…read morevery responsive, explain issues very clearly, and are on top of the changing technology. They've solved problems with my existing service and installed expansions in an addition. I have referred a number of people to them and will continue to do so.

From the owner: Ithaca AC Repairs, Heating Contractor, Heating, Air Conditioning, Indoor Air Quality, Cortland…read moreCounty Air Conditioning, Ithaca Hvac Contractor, Heating Contractor, Air Conditioning, Furnace Repairs, Boiler Repairs, Hvac Contractor, Heat Contractor

Bob is very honest plumber, charges reasonable price and always answers my calls. I have…read morerecommended Bob to many people and he always deliver. Phil. Cortland

From the owner: We provide air duct cleaning and dryer vent cleaning services in the Ithaca & Cortland, NY and the…read moresurrounding areas. Our services are offered to both residential and commercial sectors. We are licensed and we are fully ensured as well. We take great care and pride in the work that we do for you. Our pricing or quote is relatively straight forward. We look at the number of air ducts and vents one has in the homes, we look at your heating and ventilation system, and based on these factors we can provide you with a cost. Our pricing is fair and affordable. Our goal is to not only satisfy our customers but it is to wow them with our cleaning services. If you are looking for professional air duct cleaners that have years of experience, reliable, works with integrity, and provide excellent service then be sure to reach out and contact the ICA duct cleaning.